TurnPoint Care Solution
TurnPoint Care Solution is an Australian cloud SaaS provider that consolidates client management, rostering, invoicing, and payroll into one platform for Home Care, NDIS, Residential, and Allied Healthcare providers across Australia and New Zealand.
- Company typePrivate
- Founded2015
- HeadquartersWollongong, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TurnPoint Care Solution does
TurnPoint Care Solution (legal entity TurnPoint Software Pty Ltd) is an Australian cloud-based SaaS provider, founded in 2015 and headquartered in Brisbane, that sells an integrated care management platform to Home Care, NDIS, Residential, and Allied Healthcare providers across Australia and New Zealand. The platform consolidates four traditionally separate functions — client management, rostering, invoicing, and payroll — into two integrated products: TurnPoint Assist (scheduling, client management, care plans, point-of-care reporting, GPS-enabled journey planning) and TurnPoint Pay (payroll with a modern award interpreter for SCHADS, Health Professionals and Support Services, and Nurses Awards). The system includes domain-specific features such as multilingual statement generation, NDIS PRODA-compliant bulk uploads, DEX reporting, and SCHADS award alerts at the point of rostering, and is exposed via an Open Web API for third-party integration. TurnPoint monetizes through per-seat monthly subscriptions ($19/user/month for Assist with a 20-user minimum of $380/month; $8/employee/month for Pay, plus $0.25/employee/super run for Beam clearing house), plus one-time implementation fees ($500 self-guided, P.O.A. for guided) and paid training services. Go-to-market is enterprise field sales, with Request a Demo as the primary conversion mechanism on the website, supplemented by a reseller network and a Humanetix marketplace listing. The company is privately held with no disclosed institutional funding, and reports supporting 130+ providers (or 250+ within the Humanetix ecosystem), 45,000+ Australians receiving care through the platform, and 99.99% uptime.
TurnPoint Care Solution firmographics
Firmographics- Name
- TurnPoint Care Solution
- Legal name
- TurnPoint Software Pty Ltd
- Website
- https://turnpointcare.com.au
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TurnPoint Care Solution is an Australian cloud SaaS provider that consolidates client management, rostering, invoicing, and payroll into one platform for Home Care, NDIS, Residential, and Allied Healthcare providers across Australia and New Zealand.
- Ownership category
- akta.pro rank
TurnPoint Care Solution industry classification
Industry- Product category
- Aged Care Management Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
- akta.pro secondary industry
- Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)
Keywords
Where TurnPoint Care Solution is headquartered
LocationHeadquarters
- HQ city
- Wollongong
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
TurnPoint Care Solution business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- TurnPoint Assist Subscription: Monthly subscription model at $19.00 per user with minimum $380 (for 20 users). Includes rostering, appointment check-in, budgets, statements, client profiles, care plans, notes, incident reporting, and custom reports. Plus implementation costs.
- TurnPoint Pay Subscription: Monthly subscription at $8.00 per employee. Includes staff management, award interpretation, ABA export, STP integration, superannuation processing, and compliant payslips. Additional $0.25/employee/super run for BEAM clearing house.
- Implementation Services: Self-guided implementation at $500 or guided implementation priced at P.O.A. Includes setup, training, data import, and go-live support.
- Training Services: Group training sessions for administration, rostering, and case management across basic, intermediate, and advanced levels. One-on-one personalized training also available.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | TurnPoint Assist - Per User Monthly Subscription |
| One time/ perpetual license | Monthly | Self-Guided Implementation |
| Other | Multi-year contract | Guided Implementation |
| Per seat | Monthly | TurnPoint Pay - Per Employee Monthly Subscription |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
TurnPoint Care Solution product offering
Product offeringCore offering
TurnPoint Care Solution provides a cloud-based SaaS platform consisting of two integrated products—TurnPoint Assist for scheduling, rostering, client management, care planning, and invoicing, and TurnPoint Pay for payroll processing with a built-in modern award interpreter. The platform is purpose-built for Home Care, NDIS, residential aged care, and allied healthcare providers in Australia and New Zealand, consolidating four administrative systems (client management, rostering, invoicing, payroll) into a single unified cloud solution accessible from any internet-capable device.
Product overview
TurnPoint Care Solution offers a unified platform-plus-modules architecture consisting of two core integrated products: TurnPoint Assist (scheduling, rostering, and client management) and TurnPoint Pay (payroll processing with award interpretation). Together, they consolidate four systems—client management, rostering, invoicing, and payroll—into one cloud-based solution for Home Care, NDIS, Residential and Allied Healthcare providers across Australia and New Zealand.
Differentiator
Problem solved
Functional benefit
Brands
- TurnPoint Assist: Cloud-based scheduling and client management platform supporting Home Care, NDIS, Residential and Allied Healthcare providers.
- TurnPoint Pay
Products and services
- TurnPoint Assist Cloud-based scheduling and client management platform for Home Care, NDIS, Residential and Allied Healthcare providers. Consolidates rostering, client management, care plans, point-of-care reporting, incident reporting, and invoicing into one system. Supports HCP/CHSP/NDIS billing, multilingual statements, GPS-enabled journey planning, and custom reporting.
- TurnPoint Pay Fully integrated payroll solution that automates payroll processing for healthcare providers. Includes a Modern Award interpreter for SCHADS, Health Professionals and Support Services, and Nurses Awards, with automated penalty rates, overtime, allowances, break arrangements, ABA file export, STP (Single Touch Payroll) integration, and superannuation processing via the Beam clearing house integration.
- Implementation Services Setup, training, data import, and go-live support services for TurnPoint Assist and TurnPoint Pay customers. Offered as self-guided implementation ($500 one-time) or guided implementation (price on application) for larger providers.
- Training Services Group training sessions and one-on-one personalized training covering administration, rostering, and case management across basic, intermediate, and advanced levels for TurnPoint Assist and TurnPoint Pay users.
Quantifiable outcome
- 6,610,000 hours of care coordinated through the platform
- +3 more outcomes
Companies that use TurnPoint Care Solution
Customer profileSegments4 records
Ideal customer profiles3 records
TurnPoint Care Solution technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature6 records
TurnPoint Care Solution partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- HumanetixcoreTurnPoint partnered with Humanetix and its ACE (patented intelligent care management solution) to provide a seamless end-to-end single sign-on solution for home and community care providers. The integration unifies TurnPoint's scheduling, billing, and payroll with Humanetix's clinical care management capabilities. The partnership enables real-time data sharing, unified care recipient data, and compliance enhancements for aged care providers navigating regulatory requirements including SIRS, Quality Indicators, and Star Rating programs.
- Beam (Australian Retirement Trust)coreTurnPoint Pay is fully integrated with Beam, a superannuation clearing house backed by Australian Retirement Trust. This integration allows employers to pay superannuation directly out of TurnPoint Pay with a few clicks, calculate and track super when employees' pay is recorded, and submit contributions in a single batch to employees' super funds. The service is free for employers who pay super quarterly.
Scale indicators8 records
Recent moves4 records
Expansion highlights5 records
TurnPoint Care Solution competitors and assessment
Company assessmentDirect peers
- Mirus Australia: Australia-based SaaS provider of rostering, client management, billing, and payroll for aged care, disability, and community care providers. Most directly comparable peer given overlapping verticals, integrated platform approach, and similar customer base of HCP, CHSP, and NDIS providers.
- Lumary: Australian SaaS platform built for NDIS and aged care providers covering rostering, billing, client management, and plan management. Competes head-to-head in the NDIS segment and represents the most active well-funded competitor in TurnPoint's core market.
- SupportAbility: Cloud-based practice management and clinical software for NDIS and disability service providers in Australia. Direct competitor in NDIS-focused care management workflows with overlapping feature set in rostering, billing, and case notes.
- Sandwai: Aged care management software built specifically for Australian residential and home care providers, covering care planning, rostering, and compliance. Comparable to TurnPoint Assist in the residential aged care workflow.
- Brevity Software: Australian provider of clinical and medication management software for residential aged care. Comparable to TurnPoint in the residential care segment with an emphasis on clinical compliance and care planning.
Broad incumbents
- AlayaCare: Canadian-headquartered home care SaaS platform with an Australian presence, offering scheduling, billing, clinical documentation, and mobile worker tools. A larger incumbent competitor targeting the same home and community care provider segment as TurnPoint.
- Person Centred Software: UK-based global SaaS provider of care management software for aged care and home care providers. A broader incumbent with an Australian footprint competing for larger enterprise aged care customers.
Emerging players
- Splose: Australian practice management SaaS for allied health and disability providers, covering scheduling, clinical notes, and NDIS billing. A growing emerging player that competes with TurnPoint's allied health and disability modules.
- Coreplus: Australian cloud-based practice management software for allied health professionals with NDIS billing functionality. Comparable to TurnPoint's allied health provider use case with partial feature overlap.
Regional players
- VCare Software: New Zealand-based provider of aged care management software with a focus on the NZ residential and home care market. Geographic peer operating in TurnPoint's secondary market of New Zealand with overlapping product capabilities.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
TurnPoint Care Solution social profiles
Digital presenceTurnPoint Care Solution financial estimates
Financial estimateRevenue estimate
Valuation estimate
TurnPoint Care Solution leadership team
Management profileNumber of profiles
TurnPoint Care Solution funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TurnPoint Care Solution M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TurnPoint Care Solution
What does TurnPoint Care Solution do?
TurnPoint Care Solution provides a cloud-based SaaS platform consisting of two integrated products—TurnPoint Assist for scheduling, rostering, client management, care planning, and invoicing, and TurnPoint Pay for payroll processing with a built-in modern award interpreter. The platform is purpose-built for Home Care, NDIS, residential aged care, and allied healthcare providers in Australia and New Zealand, consolidating four administrative systems (client management, rostering, invoicing, payroll) into a single unified cloud solution accessible from any internet-capable device.
Is TurnPoint Care Solution a public or private company?
TurnPoint Care Solution is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TurnPoint Care Solution founded?
TurnPoint Care Solution was founded in 2015. It employs 11 to 50 people.
Where is TurnPoint Care Solution based?
TurnPoint Care Solution is headquartered in Wollongong, Australia, in the Oceania region.
How does TurnPoint Care Solution make money?
Four revenue lines are on record. TurnPoint Assist Subscription is the primary driver. The others are turnPoint Pay Subscription, implementation Services and training Services.
Who are TurnPoint Care Solution's main competitors?
Direct peers on record are Mirus Australia, Lumary, SupportAbility, Sandwai and Brevity Software. Broad incumbents are AlayaCare and Person Centred Software. Emerging players are Splose and Coreplus. VCare Software is listed as a regional player.
Does TurnPoint Care Solution have an API?
Yes. TurnPoint offers an Open Web API platform that allows third-party systems to integrate with TurnPoint. This enables external systems to connect and exchange data with TurnPoint Assist and TurnPoint Pay. The API is documented at https://api.tpcare.com.au/Help. Developer documentation is at api.tpcare.com.au/Help.
What industry is TurnPoint Care Solution in?
TurnPoint Care Solution's product category is Aged Care Management Software. Its primary akta.pro industry code is HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows), with a secondary code of BPAMAHAJ, Childcare & Eldercare Caregiving Platforms. Its NAICS code is 54151 and its SIC code is 7372.