Humanetix
Humanetix is an Australian healthcare technology company that sells the globally patented ACE intelligent care delivery platform to aged-care, home-care, and hospital providers, capturing structured clinical and operational data, automating compliance reporting, and integrating disparate systems through its Digital Nervous System framework.
- Company typePrivate
- Founded2011
- HeadquartersBruce, Australia
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Humanetix does
Humanetix is an Australian healthcare technology company headquartered in Melbourne that builds and sells the Humanetix ACE Platform, a globally patented intelligent care delivery platform for aged care, home and community care, and hospital settings. The platform captures structured clinical and operational data across the care journey (160+ data points per care plan and over 1,000 data points per client), powers point-of-care documentation, care planning, incident management, clinical decision support, and government compliance reporting (AN-ACC, SIRS, Quality Indicators), and exposes a no-code App Builder (Humanetix Foundry) so providers can customise workflows without engineering resources. Underlying the platform is a Digital Nervous System (DNS) integration framework that connects disparate clinical, operational, and finance systems, with named single-click integrations including Medi-Map for medication management, Power BI for analytics, and myHealth Record for national health data submission. Humanetix is ISO 9001 and ISO 27001 certified, holds a global patent on its Intelligent Care Delivery Platform, and participates in Australia's FHIR Accelerator (Sparked) program alongside HL7 Australia, the Australian Digital Health Agency, CSIRO, and the Department of Health and Aged Care.
The company sells primarily through direct enterprise field sales targeting large Australian aged-care providers and hospitals, complemented by integration partner co-sell (AWS, Medi-Map) and AWS Marketplace. Revenue is generated through annual SaaS subscriptions bundled with multi-year professional services engagements covering tenancy setup, authentication, data migration, and onboarding/training delivered by an in-house ex-nurse and ex-carer education team; pricing is quote-based and not publicly disclosed. Customer evidence includes named residential aged care deployments such as Jindalee Aged Care, Kurrajong Nursing Home, Valley View, and Emerald Life, with an independently verified 20–120% reduction in nursing and care time, a 73 Net Promoter Score (vs. SaaS benchmark of 40), and 2,000+ beds secured in Australian aged care by 2020. Humanetix was founded in 2011 by Matt Darling, received an Australian government grant in 2018 and a significant equity investment from a major Australian funds management firm in 2021, expanded into Southeast Asia in 2023 with offices in Singapore and an engineering presence in Malaysia, and announced a merger with Provider Assist in 2025.
Humanetix firmographics
Firmographics- Name
- Humanetix
- Legal name
- Humanetix Pty Ltd
- Website
- https://humanetix.com.au
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Humanetix is an Australian healthcare technology company that sells the globally patented ACE intelligent care delivery platform to aged-care, home-care, and hospital providers, capturing structured clinical and operational data, automating compliance reporting, and integrating disparate systems through its Digital Nervous System framework.
- Ownership category
- akta.pro rank
Humanetix industry classification
Industry- Product category
- Aged Care Software
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Acute Care & Hospital EHRs (HLACAAAA)
- akta.pro secondary industries
- EHR Implementation, Optimization, Training & Managed Services (HLACAAAL), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
Keywords
Where Humanetix is headquartered
LocationHeadquarters
- HQ city
- Bruce
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Humanetix business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Humanetix generates revenue through subscription-based SaaS licensing of the ACE Platform and related solutions. Pricing is flexible with commercial use options and is quote-based rather than publicly disclosed.
- Professional Services: Implementation, onboarding, training, and migration services are provided as part of the customer journey, including ex-nurse and ex-carer education team support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Subscription - Custom pricing based on organization size and requirements |
| Other | Multi-year contract | Implementation and Training Services |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Humanetix product offering
Product offeringCore offering
Humanetix sells a globally patented intelligent care delivery platform (ACE) for Residential Aged Care, Home & Community Care, and Hospitals, delivered as a SaaS subscription. The platform captures 160+ structured data points per care plan, supports clinical decision-making via an Intelligent Clinical Decision Engine, enables custom application development through a no-code App Builder, and connects provider ecosystems through a Digital Nervous System (DNS) integration marketplace that links medication management, scheduling, finance and myHealth Record systems.
Product overview
Humanetix offers a platform-plus-modules architecture built on the core Humanetix ACE (Aged Care Ecosystem) Platform, which is a globally patented intelligent care delivery system. The ACE Platform serves as the foundational technology enabling customisable workflows across care settings. The product portfolio includes three main solution verticals (Residential Aged Care, Home & Community Care, and Hospitals) alongside supporting services (Innovation Labs for AI-powered healthcare R&D, and Digital Transformation powered by the Digital Nervous System). The Humanetix Foundry (App Builder) extends the platform for custom application development without coding. The platform integrates with third-party systems including medication management (Medi-Map) and supports compliance with Australian aged care regulations including AN-ACC, Quality Indicators, and SIRS reporting.
Differentiator
Problem solved
Functional benefit
Brands
- Humanetix ACE Platform: Globally patented intelligent care delivery platform that improves compliance and revenue while delivering consistent, high-quality care.
- Humanetix Innovation Labs
- Humanetix Digital Transformation
- Humanetix Solutions
Products and services
- Humanetix ACE Platform Globally patented intelligent care delivery platform that underpins all Humanetix solutions; customisable technology that improves compliance and revenue while delivering consistent, high-quality care across Residential Aged Care, Home & Community Care, and Hospitals.
- Humanetix Foundry (App Builder) No-code/low-code application builder within the HX Foundry Platform that enables organisations to create custom applications for different care requirements and workflows without development resources.
- Residential Aged Care Solution Care management solution for residential aged care facilities, providing streamlined care delivery, activity recording, team communication, and automated incident management alerts built on the ACE Platform.
- Home & Community Care Solution Comprehensive solution for home and community care encompassing scheduling, billing, care planning and reporting with single sign-on and unified data entry for care recipients.
- Hospitals & Clinics Solution Hospital operations and clinical workflow solution including electronic health records, patient administration integration, vital signs monitoring, S8 medication administration, facility and inventory management, and hospital in the home support.
- Humanetix Digital Transformation Service offering powered by the Digital Nervous System (DNS) that helps providers map, integrate and optimise their digital ecosystems to connect disparate systems across clinical, operational and financial functions.
- Humanetix Innovation Labs Incubation and acceleration program for next-generation AI-powered healthcare technology, running ideation workshops, hackathons, pilots and proof-of-concepts to scale new solutions alongside providers, clinicians and innovators.
Quantifiable outcome
- 120% saving in nursing and care time (approximately 90 minutes per shift)
- +8 more outcomes
Companies that use Humanetix
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Humanetix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability3 records
Feature8 records
Humanetix partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered major, core and minor.
- Provider AssistmajorAnnounced merger with Provider Assist, Australia's leading provider of aged care-specific team members and technology solutions, expanding service offerings.
- HL7 AustraliacoreActive participant in FHIR Accelerator Program 'Sparked' launched at HL7 Australia Connectathon in Brisbane. Dr Malte Stien contributes to industry best practices discussions.
- ANDHealth+majorSelected as one of five companies for ANDHealth+ ACTIVATE Commercialisation Program to scale Australian health technologies.
- AWS (Amazon Web Services)coreAWS logo displayed as integration and strategic partner. Humanetix participates in AWS Healthcare Accelerator program and uses AWS cloud infrastructure for hosting.
- Medi-MapcoreLeading provider of medication management in Australia and NZ. Partnership enables real-time data sharing across systems with single sign-on, creating secure single source of truth for medication management and care delivery.
- Australian Government Department of Health and Aged CarecoreGovernment partner for digital health initiatives including FHIR Accelerator Program (Sparked) and My Health Record integration.
- Australian Digital Health AgencycorePartner in FHIR Accelerator Program (Sparked) to advance interoperability and standardize clinical data sharing across Australia.
- CSIROcoreCommonwealth Scientific and Industrial Research Organisation involved in FHIR Accelerator Program for national healthcare interoperability.
- Australian Association of GerontologyminorListed as partner with aged care peak body for industry collaboration.
Scale indicators11 records
Recent moves10 records
Expansion highlights7 records
Humanetix competitors and assessment
Company assessmentDirect peers
- AlayaCare: Canadian-headquartered home & community care SaaS platform serving similar providers with scheduling, billing, care planning, and clinical documentation. Competes directly with Humanetix in the home & community care vertical.
- Mirus Australia: Australian residential aged care management software (formerly iCareHealth), offering clinical and care management solutions specifically built for Australian aged care. Most direct competitor in Humanetix's primary residential aged care vertical.
- Hayylo: Australian aged care client engagement and communication platform serving residential and home care providers. Overlapping solution scope in care delivery coordination and family/staff engagement workflows.
- AutumnCare: Australian aged care management software providing clinical documentation, care planning, and medication management for residential aged care facilities. Direct competitor in Humanetix's primary residential aged care vertical.
- Carelink: Australian aged care software provider offering care management, resident administration, and reporting tools. Competes in residential aged care with overlapping functionality and similar target customer base.
Broad incumbents
- Telstra Health: Major Australian healthcare technology incumbent offering a broad portfolio including aged care, hospital, and consumer health solutions. Larger player with deeper enterprise reach but less specialized depth in residential aged care workflows.
- Epic Systems: Dominant US-based acute care EHR vendor serving the largest hospital systems globally. Competes with Humanetix's Hospitals & Clinics solution and represents an incumbent threat should they expand into aged care.
- Oracle Health (Cerner): Global hospital EHR incumbent following Oracle's acquisition of Cerner. Competes with Humanetix's hospital offering and represents potential expansion threat into aged care and home care verticals.
Emerging players
- Alcidion: Australian clinical decision support and healthcare analytics company serving hospitals with the Miya Precision platform. Adjacent competitor in the Australian hospital clinical workflow space with partial overlap to Humanetix's clinical decision engine.
- Personify Care: Australian patient engagement and digital care pathways platform serving hospitals and specialty care providers. Partial overlap with Humanetix's patient engagement and care coordination capabilities across pre-admission and post-discharge workflows.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Humanetix social profiles
Digital presenceHumanetix compliance and trust
Trust signalCompliance2 records
Humanetix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Humanetix leadership team
Management profileNumber of profiles
Profiles5 records
Humanetix funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Humanetix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Humanetix
What does Humanetix do?
Humanetix sells a globally patented intelligent care delivery platform (ACE) for Residential Aged Care, Home & Community Care, and Hospitals, delivered as a SaaS subscription. The platform captures 160+ structured data points per care plan, supports clinical decision-making via an Intelligent Clinical Decision Engine, enables custom application development through a no-code App Builder, and connects provider ecosystems through a Digital Nervous System (DNS) integration marketplace that links medication management, scheduling, finance and myHealth Record systems.
Is Humanetix a public or private company?
Humanetix is a private company. It is classified as venture growth investor backed and is currently operating.
When was Humanetix founded?
Humanetix was founded in 2011. It employs 51 to 100 people.
Where is Humanetix based?
Humanetix is headquartered in Bruce, Australia, in the Oceania region.
How does Humanetix make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are professional Services.
Who are Humanetix's main competitors?
Direct peers on record are AlayaCare, Mirus Australia, Hayylo, AutumnCare and Carelink. Broad incumbents are Telstra Health, Epic Systems and Oracle Health (Cerner). Emerging players are Alcidion and Personify Care.
Does Humanetix have an API?
No public API is recorded for Humanetix.
What industry is Humanetix in?
Humanetix's product category is Aged Care Software. Its primary akta.pro industry code is HLACAAAA, Acute Care & Hospital EHRs, with a secondary code of HLACAAAL, EHR Implementation, Optimization, Training & Managed Services. Its NAICS code is 624120 and its SIC code is 7372.