Tersea

What Tersea does

Tersea (TERSEA Groupe) is a privately-held French customer relationship management (CRM) and business process outsourcing (BPO) group founded in 2007 and headquartered at 22 Rue Boissy d'Anglas, 75008 Paris. The company delivers externalized customer service, sales force, and back-office operations across 8 contact centers in France (Paris HQ plus Beauvais, Aix-en-Provence, Pertuis, Nice), Morocco (Casablanca, Fès), Senegal (Dakar), and most recently Madagascar (Antananarivo, opened January 2026). As of early 2026, Tersea employed approximately 1,500 people across these sites, growing from ~1,200 prior to the April 2023 acquisition of Convers (a 200-employee Nice-based premium outsourcing firm).

The company serves enterprise clients across 11 vertical sectors — automotive and mobility, insurance, banking, energy, energy renovation, industry, telecommunications, gaming, healthcare and pharmaceutical, travel and tourism, and e-commerce and retail. Named flagship clients include Renault, Auchan, Aésio Mutuelle, Roole, Pretto, and Ascentiel, supplemented by more recent public-sector and nonprofit mandates such as SA HLM de l'Oise and FASTT. The group operates three wholly-owned subsidiaries that support both internal operations and external commercialization: Convers (premium outsourcing), Alhena (AI voice assistant for automotive dealerships), and Deskea (AI-powered customer experience software).

Tersea's technology layer centers on the proprietary Deskea suite, which combines generative-AI writing assistance (spell-check, reformulation, synthesis, translation, response generation) with Quality Monitoring Analytics (QMA), omnichannel ticket and case management, intelligent document capture, multimedia screen sharing, and automated business intelligence. It is complemented by AI sub-products Flow (conversational intelligence), Assist (knowledge-base-connected AI writing assistant and chatbot), and Insights (customer satisfaction analytics), plus an enterprise cloud telephony platform enhanced with AI. The platform is deployed both internally across Tersea's operations and licensed externally to clients (e.g., 250 Aésio Mutuelle advisors handling 500,000 annual emails).

Commercially, Tersea is a sales-led B2B outsource operating on quote-based, multi-year managed services contracts with enterprise buyers; AI tooling is increasingly productized for license deployment as part of bundled offerings. The business is led by co-founder and president Mohamed Benyahia and co-founder Sébastien Monnier, with no disclosed institutional or private-equity ownership. The company holds EcoVadis Gold certification (top 5% globally, January 2025), GDPR compliance (RGPD), and references ISO 27001 and ISO 9001 quality and security frameworks.

Name

Tersea

Legal name

TERSEA Groupe

Website

https://tersea.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Tersea is a French-founded BPO and CRM outsourcing group operating 8 contact centers across France, Morocco, Senegal, and Madagascar with ~1,500 employees, delivering externalized customer service, sales, and back-office operations augmented by its proprietary Deskea AI platform to enterprise clients across 11 verticals.

Ownership category

akta.pro rank

Product category

Customer Relationship Management Outsourcing

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Customer relationship management
• Business process outsourcing
• Contact center services
• Sales force outsourcing
• AI customer experience

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customer Service Outsourcing: Externalized customer service operations providing expert assistance services (Best in Class) for client companies across multiple sectors. Delivered through dedicated teams and omnichannel contact centers.
2. Sales Force Outsourcing: Externalized sales teams covering the entire sales cycle from prospection to customer recovery, helping clients accelerate growth through experienced and flexible sales professionals.
3. Back-office Management: Administrative task management and automation services to reduce costs, improve efficiency, and optimize the value chain for client organizations.
4. CX Technology Solutions: Technology platforms and software solutions including cloud telephony, quality monitoring, business intelligence, and AI-powered tools (Deskea, Assist) licensed or provided as part of comprehensive outsourcing packages.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Tersea provides outsourced customer relationship management services (customer service, sales force, and back-office operations) to enterprise clients across 11 industry verticals, delivered from 8 contact centers in France, Morocco, Senegal, and Madagascar. The group augments these services with a proprietary AI-powered technology portfolio centered on the Deskea software suite (generative-AI writing assistance, Quality Monitoring Analytics, omnichannel ticket management, intelligent document capture, automated BI) plus AI sub-products Flow, Assist, and Insights.

Product overview

Tersea is a customer relationship management (CRM) outsourcing group offering a dual model: (1) human-powered outsourced services (customer service, sales force, and back-office outsourcing) delivered across 8 contact centers in France, Morocco, Senegal, and Madagascar, and (2) a proprietary AI-powered technology portfolio built around the Deskea platform suite. Deskea encompasses AI writing assistance with generative AI (correction, reformulation, synthesis, translation), Quality Monitoring Analytics (QMA), omnichannel ticket/case management, intelligent document capture, multimedia exchange with screen sharing, and automated BI/reporting. The suite is complemented by AI sub-products — Flow (conversational intelligence), Assist (knowledge-connected AI writing assistant and chatbot), and Insights (customer satisfaction analytics) — plus the Technologies CX platform (cloud telephony with AI, automated quality monitoring). The group also includes acquired brand Convers (premium outsourcing) and the Alhena subsidiary (AI voice assistant for automotive). Services are delivered across 11 industry verticals: automotive, insurance, banking, energy, energy renovation, industry, telecoms, gaming, healthcare/pharma, travel/tourism, and e-commerce/retail.

Differentiator

Problem solved

Functional benefit

Brands

• Flow: AI-powered customer service automation solution within the Tersea AI suite.
• Assist
• Insights
• Deskea
• Tersea Academy (T ACADEMY)
• Deskea Suite

Products and services

• Externalisation Service Client (Customer Service Outsourcing) Best-in-class outsourced customer assistance services delivered across all communication channels (omnichannel — phone, email, chat, WhatsApp, digital) by dedicated Tersea teams, augmented with AI tools, for enterprise clients across 11 verticals.
• Externalisation Force de Vente (Sales Force Outsourcing) Outsourced sales force covering the full customer lifecycle from prospect acquisition to customer recovery, delivered by experienced sales professionals from Tersea's contact centers in France, Morocco, Senegal, and Madagascar.
• Externalisation Back-office Outsourced administrative task management and automation services designed to reduce costs, improve efficiency, and optimize the value chain through semi-automated processing and Human-In-The-Loop (HITL) workflows.
• Technologies CX (Cloud Telephony & AI platform) Enterprise-grade cloud telephony infrastructure enhanced with AI, providing omnichannel case and ticket management, automated quality monitoring, AI writing assistance, intelligent document digitization, multimedia capture with real-time screen sharing, and automated business intelligence dashboards.
• Deskea Tersea's proprietary AI-powered customer experience software suite comprising generative-AI writing assistance (spell-check, reformulation, synthesis), Quality Monitoring Analytics (QMA), ticket/case management, omnichannel routing, intelligent document capture, multimedia exchange, screen sharing, and automated BI/reporting. Deployed for Tersea's own operations and licensed to enterprise clients such as Aésio Mutuelle.
• Assist AI writing assistant connected to company knowledge bases, offering real-time text correction, reformulation, translation, synthesis, and response generation for customer advisors, plus a business chatbot for natural-language querying of knowledge databases.
• Flow AI-powered conversational intelligence solution that analyzes and improves customer interactions in real time, supporting the convergence of collective and artificial intelligence to continuously enhance customer experience.
• Insights AI-powered analytics and customer insights platform that measures and analyzes customer satisfaction across channels, providing actionable data to improve service quality and business performance.
• Convers (acquired outsourcing brand) Premium outsourced customer relationship management brand acquired by Tersea in April 2023, based in Nice, France, with 200+ employees. Recognized for strong RSE commitment and senior employment practices, operating premium services for prestigious French brands.

Quantifiable outcome

• 40% of French consumers ready to terminate contracts after bad customer experience (2025 study)
• +6 more outcomes

Named customers8 records

Segments11 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature10 records

Partnerships

Five partnerships are on record, tiered major, supporting, significant, flagship and core.

• FASTT (Fonds d'Action Sociale du Travail Temporaire)majorStrategic or Co-development Partner · 26 January 2026Tersea became the official mobility partner for FASTT, managing the complete mobility support device for temporary workers across France. Services include vehicle rental coordination (400+ pickup points), driving license assistance, and vehicle repair. A dedicated team of 23 tele-advisors based in Aix-en-Provence handles approximately 91,000 annual calls. Tersea coordinates with Wimoov mobility advisors for personalized support and uses Deskea AI suite and dematerialization strategies.
• WimoovsupportingStrategic or Co-development Partner · 26 January 2026Mobility advisors collaborating with Tersea on the FASTT partnership to provide personalized and responsible support to temporary workers requiring mobility assistance.
• SA HLM de l'OisesignificantStrategic or Co-development Partner · 25 September 2025Strategic partnership for managing SA HLM de l'Oise's Customer Relationship Center serving 40,000 inhabitants. Tersea optimized first-level responses, improved information quality, and guaranteed clear compliant answers. Expanded phone hours from 8:30 to 18:30 (from previous 17:00 closing) and improved technical emergency handling with priority treatment.
• AÉSIO MutuelleflagshipStrategic or Co-development Partner · 1 January 2024Partnership for health insurance customer relationship management. Deployed Deskea AI solution for 250 advisors handling 500,000 annual emails. Combination of AI spelling correction, reformulation, and synthesis tools with OrthographiQ training program achieved Gold medal and Special Jury Prize at 2024 Cas d'OR Banque Assurance awards. Also improved omnichannel acquisition performance (+5 points satisfaction).
• ConverscoreStrategic or Co-development Partner · 3 April 2023Acquisition of Convers, a French company with 200 employees in Nice, recognized for premium services and strong RSE commitment. This acquisition completed Tersea's offer portfolio and strengthened presence in France, adding prestigious brand clients and new sectors. Combined workforce reached 1,400 across 8 sites.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Vivavoice (BPO France / native French contact center specialists): Smaller French specialist BPO focused on telemarketing, customer service and sales force outsourcing for French SMB and mid-market clients. Comparable service portfolio though smaller scale and different target buyer than Tersea's enterprise focus.

Direct peers

• Alorica: US-headquartered global CX outsourcing provider with multilingual delivery and AI-augmented agent tooling. Comparable outsourced customer service model serving enterprise verticals including insurance, banking and retail.
• Teleperformance: World's largest customer experience BPO with multi-country contact center operations across Europe, Africa, the Americas and Asia. Directly comparable to Tersea as an outsourced customer service provider serving enterprise clients, though at a vastly greater scale (~410,000+ employees vs. Tersea's ~1,500).
• Armatis: French-headquartered BPO with similar mid-size profile, contact centers in France and North Africa, and a focus on outsourced customer service, sales and back-office. Most directly comparable to Tersea by size, geographic model and product mix.
• Foundever (formerly Sitel Group): Global CX outsourcing provider serving enterprise clients across verticals including insurance, banking, retail, and healthcare. Directly comparable outsourced customer service model with multi-geography delivery.
• Webhelp (legacy, now within Concentrix): French-origin CX BPO with significant operations across Europe and Africa before its 2024 merger with Concentrix. Closest historical analog to Tersea by origin, footprint and customer mix; now operates as part of Concentrix but remains a relevant benchmark.
• Comdata Group: European-origin BPO with delivery centers across multiple geographies offering customer service, sales and back-office outsourcing to large enterprise clients. Comparable in service portfolio and target verticals to Tersea.
• Concentrix (post Webhelp merger): Global CX and BPO powerhouse formed by the 2024 merger of Concentrix with Webhelp (originally France-based). Direct competitor in multilingual European and francophone African delivery, with overlapping verticals in insurance, banking and automotive.
• Majorel (now part of Teleperformance): Customer experience BPO with operations in Morocco, Senegal and continental Europe, focused on multilingual CX for large enterprise brands. Highly comparable to Tersea's InShore/OffShore French-African model. Now operated under the Teleperformance brand following integration.

Broad incumbents

• SCC (Société de Conseil et de Communication): Larger French IT and customer relationship services group offering contact center, telecom and digital workplace solutions to enterprise clients. Overlaps with Tersea on cloud telephony and service desk offerings, though from a broader IT services portfolio perspective.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tersea
• Facebookfacebook.com/Tersea
• Instagraminstagram.com/tersea_officiel

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tersea