Reflex Systems
Reflex Systems Limited is a UK-based fire detection and electronic security systems integrator serving enterprise and public-sector clients with design, installation, and maintenance of integrated CCTV, access control, fire detection, voice evacuation, and AI-driven weapons-detection systems across ten vertical markets.
- Company typePrivate
- Founded1987
- HeadquartersRotherham, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Reflex Systems does
Reflex Systems Limited is a UK-based fire detection and electronic security systems integrator founded in 1987 and headquartered in Rotherham, South Yorkshire. The company designs, installs, commissions, and maintains integrated systems spanning IP CCTV, access control, perimeter/intrusion detection, fire detection, voice evacuation/public address, video-based fire and smoke detection, intelligent LED emergency lighting, and—newly added in 2024—AI-powered concealed weapons detection delivered through Xtract One. Its portfolio is built on deep integration partnerships with more than 30 technology manufacturers, including Axis Communications, Avigilon, IndigoVision, Bosch, Honeywell, Genetec (Ccure 9000), Gallagher, Gent by Honeywell, Advanced, Hochiki, and Xtralis/VESDA, supported by NSI Gold and BAFE SP203 accreditations.
Reflex operates a hybrid revenue model: one-time project installation revenue for fire and security system design and deployment (professional services), recurring subscription revenue from the Mercury 360 cloud-based multi-site security management platform, and ongoing service and maintenance contracts covering preventative maintenance, repairs, and engineer response. Projects span multi-year contracts with multi-year billing cadences for installations and annual billing for service plans, supplemented by a Flex Plan Finance option for customer payment flexibility.
The company serves enterprise and public-sector customers across ten vertical markets—social housing, education, healthcare, hotel and hospitality, industrial and commercial property, local and regional government, utilities and critical infrastructure, transport and logistics, financial and data management, and retail and leisure—with named accounts including Manchester Arena, Bet365, Leeds First Direct Arena, Sheffield FlyDSA Arena, Grant Thornton, Spire Hospital Manchester, Anglian Water, Centrica Energy, EDF Powerlink, Lincoln Castle, Stockport Homes Group, and multiple NHS trusts. Distribution is via direct enterprise field sales from five regional offices (Leeds, London, Birmingham, Manchester, Newcastle) plus public-sector procurement frameworks including ESPO, NHS Shared Business Services, and Yorkshire Purchasing Organisation.
Reflex Systems firmographics
Firmographics- Name
- Reflex Systems
- Legal name
- Reflex Systems Limited
- Website
- https://reflexsystems.co.uk
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Reflex Systems Limited is a UK-based fire detection and electronic security systems integrator serving enterprise and public-sector clients with design, installation, and maintenance of integrated CCTV, access control, fire detection, voice evacuation, and AI-driven weapons-detection systems across ten vertical markets.
- Ownership category
- akta.pro rank
Reflex Systems industry classification
Industry- Product category
- Security and Fire Safety Systems Integration
- NAICS
- Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)
- akta.pro primary industry
- Fire Alarm & Life Safety Systems Integration (BPAKAGAF)
- akta.pro secondary industries
- Fire Alarm Systems (Inspection/Testing/Monitoring/Service) (IMAIAJAC), Fire Alarm Monitoring & Dispatch (BPAKAFAC)
Keywords
Where Reflex Systems is headquartered
LocationHeadquarters
- HQ city
- Rotherham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices6 records
Markets served
Reflex Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Fire and Security System Installation: One-time professional installation services for fire detection systems, CCTV, access control, intruder alarms, and integrated security solutions. Projects range from small standalone systems to large comprehensive multi-site installations.
- Mercury 360 Subscription Service: Subscription-based multi-site security solution providing ongoing security monitoring and management across multiple locations.
- Service & Maintenance Contracts: Ongoing maintenance contracts including preventative maintenance, routine servicing, repairs, replacements, and engineer response. Covers national and global brands as well as local independent businesses throughout the UK.
- System Design and Consultation: Qualified design and professional installation of fully compliant fire detection and security systems, including risk assessment and system design services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom project-based pricing |
| Subscription | Annual | Flexible service and maintenance contracts |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Reflex Systems product offering
Product offeringCore offering
Reflex Systems designs, supplies, installs, commissions and maintains integrated fire detection and electronic security systems for medium and large UK commercial, public-sector and infrastructure organisations. Offerings span IP CCTV, access control, perimeter/intrusion detection, networked command-and-control platforms, fire detection (including wireless and video-based analytics), voice evacuation and mass notification, intelligent LED emergency lighting, and AI-powered concealed weapons detection. The company also delivers ongoing preventative maintenance contracts, engineer response services and its Mercury 360 subscription-based multi-site cloud security monitoring platform.
Product overview
Reflex Systems is a fire and security systems integrator offering a comprehensive portfolio of security and life safety solutions. The core offering includes IP CCTV, access control, perimeter/intrusion detection, and command & control systems on the security side, complemented by fire detection, wireless fire alarms, voice evacuation, emergency lighting, and video-based fire detection on the fire safety side. Key platforms include Mercury 360, a cloud-based subscription service for multi-site security management. The company also offers AI-powered concealed weapons detection technology. Services include installation, maintenance, and 24/7 support. Products are sourced from manufacturer partners including Axis Communications, Avigilon, Honeywell, Bosch, and others.
Differentiator
Problem solved
Functional benefit
Brands
- Mercury 360: Reflex subscription-based multi-site security solution offering cloud-based security management for multiple sites.
Products and services
- IP CCTV Systems Network-enabled camera systems providing high-definition surveillance for monitoring and protecting commercial premises. Sold to medium and large enterprises across all served UK verticals.
- Access Control Systems Electronic security systems controlling building entry through card readers, proximity devices and managed credentials. Delivered to enterprises and public-sector organisations across the UK.
- Advanced Perimeter and Intrusion Detection Systems Systems designed to detect unauthorised access attempts at property boundaries and interior spaces. Provided to commercial, infrastructure and public-sector sites.
- Networking Solutions Fibre optic and wireless networking infrastructure supporting connectivity of security and fire safety systems across single and multi-site estates.
- Command & Control Solutions Centralised management platforms for monitoring and controlling integrated security systems across one or multiple sites.
- AI-Powered Concealed Weapons Detection Technology Advanced detection technology using AI to identify concealed weapons at venues and public spaces, delivered as a dedicated weapons detection division in partnership with Xtract One.
- Advanced Commercial Wireless Fire Alarm Systems Wireless fire detection and alarm systems designed for commercial applications, particularly suited to sites where wired installation is impractical.
- Advanced Fire Detection Systems Fire detection solutions including smoke and heat detectors compliant with British and European standards, delivered as fully compliant design, supply, installation, commissioning and maintenance packages.
- Public Address and Voice Evacuation Public address, voice alarm and mass notification systems supporting evacuation procedures and emergency communication across buildings, campuses and multiple locations.
- Intelligent LED Emergency Lighting Low-voltage addressable LED emergency lighting systems with remote keypad operation, built-in alarm notification and continuous status monitoring for compliance with safety regulations.
- Advanced Video-Based Fire and Smoke Detection Systems Video-based fire and smoke detection systems using advanced video analytics to identify visual signs of smoke and flame at the earliest stages, providing early warning in large or complex spaces such as high-ceiling industrial and infrastructure sites.
- Mercury 360 Cloud-Based Multi-Site Security Management Subscription-based cloud platform enabling remote monitoring, management and control of distributed security systems across multiple sites.
- Service & Maintenance Contracts Ongoing preventative maintenance, product support, repairs, replacements and engineer response services covering Reflex-installed and third-party fire and security systems throughout the UK.
- Flex Plan Finance Finance options enabling customers to spread the cost of security and fire safety system installations and upgrades.
Quantifiable outcome
- 24/7 protection ensuring business continuity and security
- +2 more outcomes
Companies that use Reflex Systems
Customer profileNamed customers16 records
Segments10 records
Ideal customer profiles10 records
Reflex Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature4 records
Reflex Systems partnerships and signals
Strategic signalPartnerships
24 partnerships are on record, tiered core.
- Axis CommunicationscoreTechnology partnership for IP network camera solutions and video surveillance systems.
- CEM SystemscorePartnership for access control systems and solutions.
- IndigoVisioncoreApproved partner providing engineered network camera solutions with AI and analytics capabilities.
- AvigiloncoreDirect partnership for video management software and camera hardware solutions.
- AdvanciscorePartnership for security management and integration platforms.
- Cortech DevelopmentscorePartner for security management software solutions.
- GallaghercorePartnership for security management and access control systems.
- ZenitelcorePartner for intercom and communication systems.
- KantechcorePartnership for electronic access control solutions.
- Honeywell SecuritycoreAuthorised re-seller providing security technologies including access control and CCTV solutions.
- AdvancedcoreLong-standing relationship for fire detection and alarm systems including MxPro 5 panels and ExGo extinguishant release systems.
- HochikicoreLong-standing relationship for fire detection products including FIREbeam smoke detection solutions.
- Hanwha Vision EuropecoreGold Partner status for video surveillance solutions including cameras and analytics.
- BoschcorePartnership for CCTV cameras with Intelligent Video Analytics (IVA) and security solutions.
- PanasoniccorePartnership for video surveillance systems and camera solutions.
- SamsungcorePartnership for CCTV camera solutions including domes, bullets, fisheye, and PTZ cameras.
- Eagle Eye NetworkscoreCloud video surveillance solutions partner providing cloud-managed video recording and AI powered analytics.
- Xtract OnecorePartnership for AI-powered concealed weapons detection technology for enhanced security screening.
- EMS GroupcorePartnership for fire detection systems and solutions.
- Tyco Security ProductscorePartnership encompassing multiple brands including American Dynamics, Exacq, Bentel, CEM Systems, DSC, Kantech, Software House, Visonic, Sur-Gard for unified access control, video and intrusion solutions.
- Gent by HoneywellcoreGENT fire systems integrator for fire detection and alarm systems including SP203 accreditation.
- Baldwin BoxallcoreUK manufacturer partnership for voice alarm/evacuation and public address systems.
- DallmeiercorePartnership for CCTV and video management systems including SeMSy platform.
- Xtralis / VESDAcoreVery early warning aspirating smoke detection (ASD) systems for advanced fire detection.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Reflex Systems competitors and assessment
Company assessmentDirect peers
- Chubb Fire & Security UK: Chubb UK is a major fire and security systems integrator offering design, installation, monitoring and maintenance of intruder alarms, fire detection, CCTV and access control — directly mirroring Reflex Systems' integrated offering to enterprise and public-sector customers across the UK.
- ADT UK: ADT UK designs, installs, monitors and maintains intruder alarms, fire detection, CCTV and smart-home/small-business security systems — directly comparable to Reflex as a UK systems integrator with recurring monitoring contracts.
- Reliance High-Tech: Reliance High-Tech is a UK-based independent security systems integrator specialising in CCTV, access control, intruder detection and integrated command-and-control platforms for commercial and public-sector customers — a close direct peer to Reflex.
- Banham Group: Banham is a long-standing UK security firm delivering intruder alarms, CCTV, access control, fire safety and locksmith services to commercial and residential customers — directly comparable as a UK fire and security integrator with a long operating history.
- Kings Security (Kings Group): Kings is a UK fire and security systems integrator providing installation, monitoring and maintenance of intruder alarms, fire detection, CCTV and access control — a comparable privately held UK peer focused on enterprise and public-sector accounts.
Broad incumbents
- Securitas UK: Securitas UK is the domestic arm of the global security services group, providing electronic security solutions, manned guarding, fire and life-safety systems integration and remote monitoring — competing for the same enterprise and public-sector tenders as Reflex.
- Mitie Security: Mitie's Security division delivers integrated fire, security and building-management solutions to UK enterprise, healthcare and government customers alongside its facilities-management portfolio — overlapping directly with Reflex across fire alarm, CCTV and access-control integration work.
- Allied Universal UK: Allied Universal (formed from G4S Secure Solutions UK) provides electronic security systems, manned guarding and monitoring services across the UK — a broad incumbent competitor to Reflex in enterprise and public-sector security integration.
- Bidvest Noonan UK Security: Bidvest Noonan's UK security division delivers integrated electronic security, CCTV, access control and front-of-house services to enterprise, retail and public-sector clients — competing head-to-head with Reflex in UK fire-and-security integration tenders.
Emerging players
- Verkada: Verkada is a cloud-first physical-security vendor offering integrated video, access control and AI analytics direct-to-customer — an emerging competitor to UK integrators like Reflex by selling managed cloud security subscriptions that bypass traditional system-installer models.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Reflex Systems social profiles
Digital presenceReflex Systems compliance and trust
Trust signalCompliance6 records
Reflex Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Reflex Systems leadership team
Management profileNumber of profiles
Profiles1 record
Reflex Systems funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Reflex Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Reflex Systems
What does Reflex Systems do?
Reflex Systems designs, supplies, installs, commissions and maintains integrated fire detection and electronic security systems for medium and large UK commercial, public-sector and infrastructure organisations. Offerings span IP CCTV, access control, perimeter/intrusion detection, networked command-and-control platforms, fire detection (including wireless and video-based analytics), voice evacuation and mass notification, intelligent LED emergency lighting, and AI-powered concealed weapons detection. The company also delivers ongoing preventative maintenance contracts, engineer response services and its Mercury 360 subscription-based multi-site cloud security monitoring platform.
Is Reflex Systems a public or private company?
Reflex Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Reflex Systems founded?
Reflex Systems was founded in 1987. It employs 11 to 50 people.
Where is Reflex Systems based?
Reflex Systems is headquartered in Rotherham, United Kingdom, in the Europe region.
How does Reflex Systems make money?
Four revenue lines are on record. Fire and Security System Installation is the primary driver. The others are mercury 360 Subscription Service, service & Maintenance Contracts and system Design and Consultation.
Who are Reflex Systems's main competitors?
Direct peers on record are Chubb Fire & Security UK, ADT UK, Reliance High-Tech, Banham Group and Kings Security (Kings Group). Broad incumbents are Securitas UK, Mitie Security, Allied Universal UK and Bidvest Noonan UK Security. Verkada is listed as an emerging player.
Does Reflex Systems have an API?
No public API is recorded for Reflex Systems.
What industry is Reflex Systems in?
Reflex Systems's product category is Security and Fire Safety Systems Integration. Its primary akta.pro industry code is BPAKAGAF, Fire Alarm & Life Safety Systems Integration, with a secondary code of IMAIAJAC, Fire Alarm Systems (Inspection/Testing/Monitoring/Service). Its NAICS code is 561621.