What Care Systems does

Care Systems is an Australian vertical software company founded in 1984 and headquartered in Taringa, Brisbane, that provides an integrated aged care management platform to residential, home care, community care, NDIS, and retirement village operators across Australia. The platform comprises modular suites for Client Management, Employee Management, Financial & Asset Management, HomeCare, Compliance Reporting, and Client Onboarding, designed to operate independently or as an integrated system and scaled from small facilities through to operators managing more than 1,800 beds. Core technical capabilities include real-time integration with Services Australia's Aged Care Web Services (ACWS), automated award interpretation for Aged Care, SCHADS and Nurses Awards, subsidy reconciliation, RAD/DAP and HELF billing logic, and a HomeCare mobile application with Google Maps-based travel tracking. The platform is ISO 27001 certified, supports customisable Excel and Power BI reporting, and integrates with Microsoft Teams for event delivery.

The company operates a direct enterprise field sales model with quote-based subscription pricing, multi-year contracts, and revenue from both recurring software subscriptions and implementation services. GTM execution centres on regulatory-education roadshows, webinars, and active participation in Australian aged care conferences (Ageing Australia State Conferences, ITAC), with field staff located in Brisbane, Sydney, Melbourne, and Perth. The customer base spans small facilities through to large enterprises, with a 2025 strategic partnership with PACE Care extending reach into smaller and regional providers via shared back-office services. Care Systems is privately held with no disclosed parent company, venture funding, or M&A activity, and is led by an executive team including Executive Director Luke Goodfellow and Chief Operations Officer Kristen Harvey.

The 2025 regulatory landscape - particularly the Aged Care Act 2024 and the Support at Home program effective 1 November 2025 - has driven a concentrated product expansion cycle, with multiple launches covering HELF configuration, RAD Monthly Balance Reporting, expanded ACWS integration, and new claiming workflows. This positions Care Systems to capture mandatory upgrade demand across its installed base while leveraging regulatory expertise as a competitive differentiator in the Australian aged care vertical.

Name

Care Systems

Legal name

Care Systems

Website

https://caresystems.com.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription: Care Systems generates revenue through recurring software subscription fees for its aged care management platform. The modular system allows organisations to use modules independently or as an integrated suite, suggesting tiered or per-module pricing. As a long-standing software provider since 1984 serving facilities of various sizes from small operations to those with over 1,800 beds, the revenue model supports both small and enterprise-level aged care providers.
2. Implementation and Support Services: Professional services revenue derived from implementation support, training, and ongoing technical support. The company offers dedicated Implementation Leads and support teams to assist clients with system configuration, setup, and transition to new regulatory requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels7 records

Core offering

Care Systems sells a fully integrated aged care management software platform built specifically for Australian residential, home care, community care, and NDIS providers. The modular suite covers Client Management, Employee Management, Financial & Asset Management, HomeCare, Client Onboarding, and Compliance Reporting, with real-time integration to Aged Care Web Services, automated award interpretation, RAD/DAP handling, online claiming, and care minutes reporting aligned with the Aged Care Act 2024.

Product overview

Care Systems offers a unified aged care management software platform with a modular architecture. The core product is the Care Systems Aged Care Management Software (established 1984), a fully integrated suite supporting Community Care, Residential, Independent Living and NDIS. The platform comprises seven integrated modules: Client Management (billing, statements, subsidy calculations, online claiming), Employee Management (rostering, payroll, time & attendance), Financial & Asset Management (general ledger, AP/Purchasing, asset register), Compliance Reporting (QFR, ACFR, WGEA, care minutes), HomeCare (staff rostering, mobile app, travel tracking), and Client Onboarding (enquiry management, care plans, document management). Modules operate independently and scale from small facilities to organisations with over 1,800 beds, with comprehensive role-based security and customisable reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• Care Systems Aged Care Management Software Complete aged care management software platform supporting Community Care, Residential, Independent Living and NDIS providers in Australia. A fully integrated product suite with seven modules (Client Management, Employee Management, Financial & Asset Management, Compliance Reporting, HomeCare, Client Onboarding) that operate independently or as an integrated system, scaling from small facilities to organisations with over 1,800 beds.
• Client Management Module Comprehensive client management covering billing, statements, subsidy calculations, online claiming, deposit management, means tested fee tracking, and customisable client invoices. Integrates event management with Aged Care Web Services for real-time resident movement tracking and automatic income journal generation. Used by residential aged care providers in Australia.
• Employee Management Module Complete workforce management solution covering master and draft rosters, automated roster generation, last-minute shift replacement via SMS, automated award interpretation (Aged Care Award, SCHADS Award, Nurses Award), and Single Touch Payroll (STP) enabled payroll processing with cost centre allocation.
• Financial & Asset Management Module Accounting tools tailored for the Australian aged care industry including General Ledger with unlimited accounts and multi-dimensional structures, automated bank reconciliations, Accounts Payable with electronic direct transfers, BAS generation, and asset register with barcode recording, CPI-based revaluation, and automated depreciation calculations.
• Compliance Reporting Module Compliance and regulatory reporting solution covering Quarterly Financial Report (QFR), Aged Care Financial Report (ACFR), Workplace Gender Equality Agency (WGEA) reporting, AN-ACC reporting, and care minutes target tracking with roster shortfall analysis for 200 minutes per resident per day including 40 RN minutes compliance.
• HomeCare Module Home care management solution for retirement villages, HCP, CHSP, NDIS and private community services. Features dynamic scheduling, Google Maps integration for travel kilometre tracking, mobile worker app with real-time visit status and 14-day forward schedule, drag-and-drop roster management, and full financial integration to billing and payroll.
• Client Onboarding Module End-to-end client intake management including enquiry tracking, home care budgeting, care plan and assessment tools with digital form builder, document management with review dates, progress notes, and full role-based access management with activity logging.

Quantifiable outcome

• Reduces subsidy reconciliation time by up to 90%
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature14 records

Partnerships

One partnership is on record.

• PACE CarecoreStrategic or Co-development Partner · 7 June 2025PACE Care was created by aged care providers who needed to work differently to survive. By bringing together services like finance, payroll, and compliance reporting, PACE Care helps smaller providers stay independent, sustainable, and focused on their residents. Care Systems provides the technology platform that supports daily care reporting, financial tracking, and streamlined billing and compliance processes for PACE Care and their clients. The partnership enables shared service models for providers with limited internal resources, with Care Systems providing the underlying software infrastructure.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Person Centred Software: Person Centred Software provides mobile care planning and evidence-based care tracking for aged care, with a growing Australian and New Zealand presence. Direct peer in the residential care planning and care minutes reporting space.
• AlayaCare: AlayaCare is a home care and community care software platform with strong Australian presence (acquired Procura). Directly comparable to Care Systems' HomeCare module for home and community care providers, particularly around scheduling, billing, and mobile workforce.
• Mirus Australia: Mirus Australia is a direct competitor offering aged care management software (including the iCareHealth product line) for residential and home care providers in Australia. Most directly comparable to Care Systems on geography, customer base, and product scope.
• AutumnCare: AutumnCare provides clinical and care management software for Australian residential aged care facilities. Directly competes with Care Systems' Client Management and Compliance Reporting modules in the residential segment.
• Leecare Solutions: Leecare offers aged care clinical and management software (including Leecare Platinum) for Australian residential and home care providers. Direct competitor with overlapping modules around care planning, compliance, and reporting.

Emerging players

• CareLynx: CareLynx is an emerging Australian home care and NDIS software provider focused on scheduling, billing, and rostering for community care. Comparable to Care Systems' HomeCare module with an emerging presence in the home and community segment.
• HealthMetrics: HealthMetrics is an Australian corporate health and benefits platform with selective presence in aged care workforce and rostering. Emerging player whose payroll and employee benefits modules overlap with Care Systems' Employee Management suite.

Broad incumbents

• MatrixCare: MatrixCare (part of ResMed-owned MEDIFOX DAN) provides EHR and care management software across senior care, home health, and hospice. Adjacent incumbent with overlapping capabilities in long-term and post-acute care, primarily US-focused.
• PointClickCare: PointClickCare is the largest North American cloud-based senior care platform, spanning residential, home health, and hospice. Comparable as a broader senior care incumbent whose expansion into Australia would compete directly with Care Systems' full-suite positioning.
• Access Aged Care (The Access Group): Access Group provides aged care software including care planning, medication management, and resident administration across UK, ANZ, and other markets. A broader incumbent with overlapping aged care workflow modules and growing ANZ footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CareSystemsAus
• Facebookfacebook.com/CareSystemsSoftware
• LinkedInlinkedin.com/company/care-systems

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care Systems