PACE Care
- Company typePrivate
- Founded2013
- HeadquartersTuggerah, New South Wales, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
PACE Care firmographics
Firmographics- Name
- PACE Care
- Legal name
- PACE Care Limited
- Website
- https://pacecare.org.au
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
PACE Care industry classification
Industry- Product category
- Aged Care Back-Office Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Care Coordination & Navigation (Multi-Provider) (HLADALAB)
- akta.pro secondary industry
- Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)
Keywords
Where PACE Care is headquartered
LocationHeadquarters
- HQ city
- Tuggerah, New South Wales
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
PACE Care business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Shared Services Membership Fees: PACE Care generates revenue by providing billing, payroll, accounting, compliance, and technology integration services to member aged care organisations under a shared services model. Member organisations pay for access to the shared corporate support office, standardised software, processes, and administrative services. The model allows costs to be shared across multiple operators, reducing per-member expense while providing full-service back-office support.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
PACE Care product offering
Product offeringCore offering
PACE Care provides shared back-office services — including resident billing, payroll, accounting, compliance and reporting, and technology integration — to independent not-for-profit aged care providers across Australia, enabling them to consolidate administrative functions, access pooled technology and purchasing power, and maintain organisational autonomy. Services are delivered through a cooperative membership model powered by the Care Systems cloud platform and supplemented by a custom PACE-wide SMS rostering system and the Enable mobile HR system.
Product overview
PACE Care is a not-for-profit shared services provider offering a unified platform of administrative support services for aged care providers. The core offering consists of six integrated service modules: Resident Billing (managing invoicing, RADs, and subsidy reconciliation), Payroll Services (covering rostering, time/attendance, and award compliance), Accounting Support (general ledger, budgeting, and forecasting), Compliance & Reporting (prudential compliance and government reporting), Technology Integration (cloud-based tools via Care Systems), and Onboarding & Support. These services share a common technology infrastructure powered by Care Systems and are delivered through a shared services collaboration model that allows member organisations to maintain independence while benefiting from economies of scale.
Differentiator
Problem solved
Functional benefit
Products and services
- Resident Billing Manages all aspects of resident invoicing, payments, and subsidy reconciliation for aged care providers. Services include resident invoicing, receipting and statements, RAD register maintenance, subsidy and means testing reconciliation, and Medicare integration via web services.
- Payroll Services Specialised payroll processing for aged care providers ensuring accuracy and compliance across complex awards. Services include integrated rostering and time/attendance records, end-to-end payroll processing, award compliance, and ATO reporting via Single Touch Payroll.
- Accounting Support Comprehensive accounting support services tailored for aged care organisations using cloud-based accounting tools. Services include general ledger management, budget planning and variance analysis, cash flow forecasting, and reporting aligned with ACFR requirements.
- Compliance & Reporting Detailed compliance and financial reporting solutions for aged care organisations meeting standards of government departments, auditors, and funding bodies. Services include prudential compliance, performance dashboards for care minutes, monthly management accounts, and benchmarking submissions via StewartBrown.
- Technology Integration Modernisation and streamlining of financial operations using cloud-based tools and Care Systems integrated software. Services include cloud-based finance and payroll platform, care minute dashboards and reporting, secure data access and backup, and API integration capabilities.
- Onboarding & Support Structured onboarding and ongoing support to ensure smooth transition into PACE Care's shared services model. Includes personalised onboarding plans, data migration and systems setup, team training, dedicated contacts, and regular check-ins.
Quantifiable outcome
- Insurance cost reduction of up to 30% for member organisations through pooled insurance program with Warren Saunders Insurance Brokers
- +3 more outcomes
Companies that use PACE Care
Customer profileNamed customers7 records
Segments1 record
Ideal customer profiles1 record
PACE Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
PACE Care partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- StewartBrowncoreStewartBrown is PACE Care's accounting partner. The firm conducted an extensive feasibility study for PACE's formation and provided pro bono support during the organisation's initial start-up phase. A case study on this partnership was featured in the Australian Financial Review.
- Care SystemscoreCare Systems is the technology enabler powering PACE Care's shared services model. Their integrated financial, client billing, and HR platform is deployed across all member organisations, providing standardised, compliant, and cloud-based operational infrastructure.
- Warren Saunders Insurance BrokerscoreWarren Saunders Insurance Brokers (WSIB) performed a comprehensive analysis of the pooled insurance program across all PACE member entities, providing an umbrella insurance program that resulted in up to 30% premium cost reduction while increasing coverage levels. WSIB also introduced Dynamiq Risk Management services to the group.
- Dynamiq Risk ManagementminorIntroduced to PACE Care by Warren Saunders Insurance Brokers, Dynamiq Risk Management provides risk management program and services that helped PACE achieve the 2016 CGU Benchmark Award for Excellence in Risk Management.
- Adina Care (formerly Cootamundra Nursing Home)coreAdina Care is a community-owned, not-for-profit aged care organisation in Cootamundra, NSW, offering residential aged care, respite care, and palliative care. It is a full member of the PACE Care shared services network, having been affiliated with PACE for several years before becoming a full member. PACE provides billing, payroll, accounting, and compliance support, with savings enabling Adina Care to employ six additional aged care staff.
Scale indicators5 records
Recent moves11 records
Expansion highlights5 records
PACE Care competitors and assessment
Company assessmentBroad incumbents
- AlayaCare: AlayaCare is an established international home and community care software platform offering client billing, scheduling, payroll and back-office functionality. It overlaps with PACE Care's resident billing, payroll, and care-minute reporting modules but at greater scale and across multiple geographies.
Direct peers
- Mirus Australia: Mirus Australia provides workforce management, rostering, payroll, and financial software/services to Australian aged care providers. Like PACE Care, it sells B2B operational technology and services into the same NFP residential aged care segment and competes for the same budget line items (rostering gaps, award compliance, payroll accuracy).
- Care Systems: Care Systems is the Australian aged-care-specific financial, client billing and HR/rostering platform PACE Care deploys across all members. As PACE's tech enabler and a potential white-label/competing reseller, Care Systems is the most closely coupled peer and a direct alternative technology backbone for shared-service aged care delivery.
- Humanetix: Humanetix (formerly Ascend) sells workforce compliance, training, and HR management software tailored to Australian aged care providers. It targets the same enablement/HR use cases PACE Care addresses with the Enable HR system and is a likely point of substitution for prospective PACE members.
Emerging players
- Anchor Excellence: Anchor Excellence provides training, consulting and shared-services-style advisory to NFP aged care providers in Australia. It targets the same independent aged care operators PACE Care serves and addresses adjacent operating-model and workforce capability gaps.
- Compliant Care: Compliant Care is an emerging Australian service focused on compliance and quality advisory for aged care providers. It overlaps with PACE Care's Compliance & Reporting service module (ACFR/QFR support, prudential compliance, benchmarking submissions) for a similar NFP aged care buyer persona.
Market position
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
PACE Care social profiles
Digital presencePACE Care compliance and trust
Trust signalCompliance3 records
PACE Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
PACE Care leadership team
Management profileNumber of profiles
Profiles3 records
PACE Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PACE Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PACE Care
What does PACE Care do?
PACE Care provides shared back-office services — including resident billing, payroll, accounting, compliance and reporting, and technology integration — to independent not-for-profit aged care providers across Australia, enabling them to consolidate administrative functions, access pooled technology and purchasing power, and maintain organisational autonomy. Services are delivered through a cooperative membership model powered by the Care Systems cloud platform and supplemented by a custom PACE-wide SMS rostering system and the Enable mobile HR system.
Is PACE Care a public or private company?
PACE Care is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was PACE Care founded?
PACE Care was founded in 2013. It employs 11 to 50 people.
Where is PACE Care based?
PACE Care is headquartered in Tuggerah, New South Wales, Australia, in the Oceania region.
How does PACE Care make money?
One revenue line is on record: shared Services Membership Fees.
Who are PACE Care's main competitors?
AlayaCare is listed as a broad incumbent. Direct peers are Mirus Australia, Care Systems and Humanetix. Emerging players are Anchor Excellence and Compliant Care.
Does PACE Care have an API?
No public API is recorded for PACE Care.
What industry is PACE Care in?
PACE Care's product category is Aged Care Back-Office Services. Its primary akta.pro industry code is HLADALAB, Care Coordination & Navigation (Multi-Provider), with a secondary code of HSABAIAB, Care Navigation & Service Coordination (Medical, Social, Community). Its NAICS code is 624120 and its SIC code is 8744.