Armstrong Ambulance
Armstrong Ambulance is a privately held Massachusetts EMS provider founded in 1946, operating 8 locations with 350+ professionals delivering 911 response, non-emergency medical transport, certified EMD dispatch for 10 external communities, and on-site event medical coverage.
- Company typePrivate
- Founded1946
- HeadquartersArlington, United States
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What Armstrong Ambulance does
Armstrong Ambulance is a privately held emergency medical services (EMS) company founded in 1946 by William (Bill) F. Armstrong in Arlington, Massachusetts, and has operated continuously for 78+ years. The company provides four integrated service lines: Emergency Medical Services (911 response with Advanced Life Support overseen by Paramedic Field Operations Managers), Non-Emergency Medical Transport (Chair Car, Basic Life Support, and Advanced Life Support for hospital discharges, dialysis, and doctor appointments), Emergency Medical Dispatch (24/7/365 Priority Dispatch-certified coordination), and Detail & Special Events (on-site medical coverage including NCAA Division I athletics). Its technology stack comprises a certified Emergency Medical Dispatch system, a modern fleet of Ford Transit ambulances with automatic stretchers, and touchscreen tablets/laptops for clinical documentation; Armstrong also operates a back-office billing function through a separate Armstrong Billing Service. Distribution is direct to consumers via the 911 system and direct dispatch booking, with additional enterprise and government contracts for special events and municipal EMD services.
The company employs more than 350 EMS professionals across 8 locations in Massachusetts (Arlington HQ plus Brighton, Medford, Melrose, Saugus, Stoneham, Waltham, Woburn) and provides EMD dispatch services to 10 additional Massachusetts communities outside its primary response area. Workforce is unionized under Teamsters Local 25, with comprehensive benefits and structured mentorship via Field Training Officers. Leadership is headed by President and CEO Richard Raymond, supported by a C-suite including COO Meredith Lambroff-Brown, CIO James Brooks, and Controller John Harger, plus Directors of Operations, Clinical Services, Human Resources, Billing, and Strategy & Planning.
Armstrong generates revenue through three primary mechanics: recurring municipal and subscription-style contracts (911 response franchises and EMD services for external communities), per-transaction fees for non-emergency medical transport, and per-event contracts for special event medical coverage. The company remains privately held with no disclosed private equity, venture capital, or parent ownership, and reports no external funding rounds, acquisitions, or publicly stated revenue figures.
Armstrong Ambulance firmographics
Firmographics- Name
- Armstrong Ambulance
- Legal name
- Armstrong Ambulance
- Website
- https://armstrongambulance.com
- Company type
- Private
- Founded year
- 1946
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Armstrong Ambulance is a privately held Massachusetts EMS provider founded in 1946, operating 8 locations with 350+ professionals delivering 911 response, non-emergency medical transport, certified EMD dispatch for 10 external communities, and on-site event medical coverage.
- Ownership category
- akta.pro rank
Armstrong Ambulance industry classification
Industry- Product category
- Emergency Medical Services
- NAICS
- Ambulance Services (62191), Ambulance Services (621910)
- SIC
- Services-Health Services (8000), Transportation Services (4700)
- akta.pro primary industry
- Private EMS Providers (Contract/Interfacility) (HLAFANAB)
- akta.pro secondary industries
- Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)
Keywords
Where Armstrong Ambulance is headquartered
LocationHeadquarters
- HQ city
- Arlington
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
Armstrong Ambulance business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Emergency Medical Services: Emergency response services providing immediate medical care and transportation to hospitals for medical emergencies, available 24/7/365
- Non-Emergency Medical Transport: Medical transportation services including Chair Car, Basic Life Support, and Advanced Life Support for patient transfers between healthcare facilities, dialysis centers, and hospital discharges
- Detail & Special Events: On-site medical coverage for special events including NCAA Division I athletics, providing crews at sporting events and community gatherings
- Emergency Medical Dispatch Services for External Communities: Provides EMD services for 10 communities outside Armstrong's primary geographic area, sharing life-saving dispatch capabilities throughout Massachusetts
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Billing and payment services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Armstrong Ambulance product offering
Product offeringCore offering
Armstrong Ambulance is an emergency medical services provider delivering 911 ambulance response, non-emergency medical transport (Chair Car, BLS, and ALS), 24/7 Emergency Medical Dispatch coordination, and on-site medical coverage for special events. The company operates a fleet of Ford Transit ambulances with automatic stretchers and is staffed by 350+ EMS professionals across 8 locations in Massachusetts, also providing EMD services to 10 additional communities.
Product overview
Armstrong Ambulance operates as a unified EMS service provider offering four integrated service lines: Emergency Medical Services (core emergency ambulance response with advanced life support capabilities), Non-Emergency Transport (BLS, ALS, and wheelchair van transportation), Emergency Medical Dispatch (24/7 dispatch coordination with pre-arrival care instructions), and Detail & Special Events (event medical coverage). The company operates a fleet of Ford Transit ambulances with automatic stretchers, staffed by over 350 EMS professionals across 8 locations in Massachusetts.
Differentiator
Problem solved
Functional benefit
Products and services
- Emergency Medical Services
Companies that use Armstrong Ambulance
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Armstrong Ambulance technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Armstrong Ambulance partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Teamsters Local 25 UnioncoreArmstrong Chair Car Drivers, Emergency First Responders, Emergency Medical Technicians and Paramedics are members of the Teamsters Local 25 Union. The partnership provides high wages, comprehensive health, dental, vision and other benefits, as well as collective bargaining representation.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Armstrong Ambulance competitors and assessment
Company assessmentDirect peers
- Cataldo Ambulance Service: Cataldo is a privately held Massachusetts-based EMS provider offering 911 response, non-emergency transport, and event coverage in the same geography as Armstrong. Directly competes for municipal contracts and hospital transport volume in eastern Massachusetts.
- EasCare Ambulance: EasCare is a Greater Boston private EMS provider delivering BLS, ALS, and chair-car transport plus 911 response. Head-to-head competitor for non-emergency hospital, dialysis, and municipal contracts in Armstrong's footprint.
- Brewster Ambulance Service: Brewster is a long-standing Massachusetts private ambulance operator serving Greater Boston and surrounding towns. Competes directly with Armstrong for municipal 911 contracts, hospital transfers, and special-event medical coverage.
- Patriot Ambulance Service: Patriot is a small Massachusetts-based private EMS and medical transport operator. Competes with Armstrong for non-emergency transports and select municipal work in the broader Greater Boston region.
Broad incumbents
- American Medical Response (AMR): AMR is the largest U.S. private EMS company, operating 911 and interfacility transport across most states. As a national platform with vastly greater scale, it competes for large municipal contracts and hospital systems where Armstrong also bids.
- Falck USA: Falck is a global EMS and ambulance services operator with a growing U.S. footprint. Provides 911, interfacility, and event medical services, similar to Armstrong's mix, but at national/international scale.
- Acadian Ambulance Service: Acadian is one of the largest privately held U.S. EMS providers with broad BLS/ALS, dispatch, and air ambulance capabilities. Operates a multi-state platform analogous to where Armstrong could evolve with further regional expansion.
- Global Medical Response: Global Medical Response is the parent of AMR and other EMS/air-ambulance brands — a scaled private-equity-backed EMS platform. Relevant as the dominant consolidator against which regional independents like Armstrong must compete.
- Transformative Healthcare (Guardian Ambulance / LifeLine): Transformative Healthcare operates multiple Northeast U.S. ambulance brands providing 911 and interfacility transport. Comparable multi-state private EMS footprint with overlapping service lines to Armstrong.
Regional players
- Boston EMS: Boston EMS is the municipal 911 EMS provider for the City of Boston. Geographically adjacent to Armstrong's suburban service area; sets the performance and reimbursement benchmark influencing Armstrong's municipal contracting environment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Armstrong Ambulance social profiles
Digital presenceArmstrong Ambulance financial estimates
Financial estimateRevenue estimate
Valuation estimate
Armstrong Ambulance leadership team
Management profileNumber of profiles
Profiles10 records
Armstrong Ambulance funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Armstrong Ambulance M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Armstrong Ambulance
What does Armstrong Ambulance do?
Armstrong Ambulance is an emergency medical services provider delivering 911 ambulance response, non-emergency medical transport (Chair Car, BLS, and ALS), 24/7 Emergency Medical Dispatch coordination, and on-site medical coverage for special events. The company operates a fleet of Ford Transit ambulances with automatic stretchers and is staffed by 350+ EMS professionals across 8 locations in Massachusetts, also providing EMD services to 10 additional communities.
Is Armstrong Ambulance a public or private company?
Armstrong Ambulance is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Armstrong Ambulance founded?
Armstrong Ambulance was founded in 1946. It employs 251 to 500 people.
Where is Armstrong Ambulance based?
Armstrong Ambulance is headquartered in Arlington, United States, in the North America region.
How does Armstrong Ambulance make money?
Four revenue lines are on record. Emergency Medical Services are the primary driver. The others are non-Emergency Medical Transport, detail & Special Events and emergency Medical Dispatch Services for External Communities.
Who are Armstrong Ambulance's main competitors?
Direct peers on record are Cataldo Ambulance Service, EasCare Ambulance, Brewster Ambulance Service and Patriot Ambulance Service. Broad incumbents are American Medical Response (AMR), Falck USA, Acadian Ambulance Service, Global Medical Response and Transformative Healthcare (Guardian Ambulance / LifeLine). Boston EMS is listed as a regional player.
Does Armstrong Ambulance have an API?
No public API is recorded for Armstrong Ambulance.
What industry is Armstrong Ambulance in?
Armstrong Ambulance's product category is Emergency Medical Services. Its primary akta.pro industry code is HLAFANAB, Private EMS Providers (Contract/Interfacility), with a secondary code of HLAJAGAC, Emergency Medical Services (EMS) Operations & Dispatch. Its NAICS code is 62191 and its SIC code is 8000.