Brewster Ambulance Service

What Brewster Ambulance Service does

Brewster Ambulance Service is a fourth-generation, family-owned emergency medical services (EMS) provider headquartered in Weymouth, Massachusetts, founded in 1906. The company operates 28 transport hubs across Massachusetts, New Hampshire, Rhode Island, and Florida, with a fleet of more than 400 vehicles and a headcount of more than 1,800 team members, and reports coverage of approximately 75% of the Boston market. Brewster executed more than 350,000 transports in 2024, split between 82,458 911 emergency responses and 215,203 inter-facility transfers (IFT).

The company's core product lines are: (1) 911 emergency response under multi-year contracts with six municipalities (Plymouth, Braintree, Quincy, Brockton, Taunton, Framingham); (2) non-emergency inter-facility medical transport for hospitals, assisted living facilities, nursing homes, and dialysis centers; (3) the Mobile Integrated Health (MIH) program, a community-based care model delivered with hospitals, primary care providers, insurance companies, and community organizations to reduce readmissions; and (4) the Comprehensive Medical Teaching Institute (CMTI), an accredited EMT/Paramedic training program. Underlying technology includes Advanced Life Support (ALS) and Basic Life Support (BLS) capabilities, a fleet equipped with ventilators and invasive monitoring, the Smart911 enhanced 911 system, a Senior Director of Data Analytics function, and wheelchair-accessible chair car vehicles.

Revenue is generated through contracted municipal 911 fees, per-transport fees for inter-facility transfers, managed-services arrangements under the MIH program, and patient billing via an online payment portal. The company is privately held by the Brewster family, with Mark Brewster as President & CEO and George Brewster Jr. as Vice President; key operating subsidiaries include EasCare Ambulance Service (acquired 2016) and a partial interest in Concierge Medical Transport (acquired 2019).

Name

Brewster Ambulance Service

Legal name

Brewster Ambulance Service

Website

https://brewsterambulance.com

Company type

Private

Founded year

1906

Operating status

Operating

Headcount range

251–500 employees

Short description

Brewster Ambulance Service is a family-owned EMS provider founded in 1906, operating 28 hubs and 400+ vehicles across Massachusetts, New Hampshire, Rhode Island, and Florida. It delivers 911 emergency response, inter-facility medical transport, Mobile Integrated Health services, and accredited EMT/Paramedic training through its CMTI institute.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910)

SIC

Services-Health Services (8000)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

Keywords

• Emergency medical services
• Ambulance transport services
• Mobile integrated health
• Inter-facility transfers
• EMS training programs

Headquarters

HQ city

Weymouth

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. 911 Emergency Medical Services: Government contracts with municipalities for emergency 911 response services covering Braintree, Framingham, Quincy, Plymouth, Brockton, and Taunton. Revenue derived from per-response fees and contractual arrangements with municipal governments.
2. Inter-Facility Medical Transport: Non-emergency ambulance transportation services for medically necessary transfers between hospitals and healthcare facilities. Revenue generated on a per-transport basis for services including hospital admissions, discharges, dialysis, and rehabilitation appointments.
3. Mobile Integrated Health Services: Proactive healthcare delivery program providing wellness checks, chronic disease management, and post-discharge support. Revenue derived from partnerships with healthcare providers, insurance companies, and community organizations.
4. Patient Billing Services: Online payment processing for ambulance services accepting major credit cards (Mastercard, Visa, American Express, Discover). Transaction-based revenue from patient billing for services rendered.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Brewster Ambulance Service provides emergency 911 medical response, non-emergency inter-facility medical transport, and a Mobile Integrated Health program across 28 locations in Massachusetts, New Hampshire, Rhode Island, and Florida. Operations are supported by a fleet of over 400 vehicles and a workforce of more than 1,800 EMS professionals, complemented by the Comprehensive Medical Teaching Institute (CMTI) which delivers accredited EMT and paramedic training.

Product overview

Brewster Ambulance Service is an EMS platform offering three integrated service lines: Emergency (911) response across six Massachusetts municipalities, Non-Emergency Medical Transport for facility-to-facility transfers, and a Mobile Integrated Health (MIH) program for proactive community-based care. The company also operates the Comprehensive Medical Teaching Institute (CMTI) for EMS workforce training, supporting staffing needs across all service offerings. Supporting services include an employee portal (MyBrewster) for internal operations and an online bill payment system for patients.

Differentiator

Problem solved

Functional benefit

Brands

• Comprehensive Medical Teaching Institute (CMTI): Premier EMS training organization operated by Brewster Ambulance Service, offering EMT and Paramedic certification programs. Accredited through Massachusetts Department of Public Health, Office of Emergency Medical Services, and Commission on Accreditation of Allied Health Education Programs (CAAHEP).

Products and services

• Emergency Services (911) 911 emergency ambulance response and transport services staffed with Advanced Life Support (ALS) paramedics and Basic Life Support (BLS) EMTs. Currently serves six municipalities: Braintree, Framingham, Quincy, Plymouth, Brockton, and Taunton.
• Non-Emergency Medical Transport Non-emergency ambulance transportation for medically necessary transfers between hospitals and healthcare facilities in the greater Boston Metropolitan area, New Hampshire, and Rhode Island. Includes ALS and BLS capabilities with advanced equipment such as ventilators and invasive monitoring devices.
• Mobile Integrated Health (MIH) Program Collaborative community-based healthcare model delivering proactive, patient-centered care in non-traditional settings through wellness checks, health screenings, chronic disease management, and post-discharge support to reduce hospital readmissions.
• Comprehensive Medical Teaching Institute (CMTI) Premier EMS training organization offering EMT-Basic and Paramedic certification programs, continuing education (CPR, ACLS, PALS, PHTLS), and medical student externships. Accredited by Massachusetts DPH, Office of EMS, and CAAHEP.

Quantifiable outcome

• 82,458 911 emergency responses completed in 2024
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• U.S. Army Partnership for Youth Success (PaYS)minorGTM or Marketing PartnerBrewster partners with the U.S. Army PaYS program to provide meaningful career opportunities to soldiers transitioning to civilian life. The partnership recognizes military skills and work ethic, offering prepared career paths for veterans in EMS professions.
• Healthcare ProviderscoreStrategic or Co-development PartnerBrewster collaborates with hospitals and primary care providers to ensure seamless continuity of care through the Mobile Integrated Health program. Partnerships bridge gaps in care and enhance communication between patients and healthcare teams.
• Insurance CompaniescoreStrategic or Co-development PartnerBrewster partners with insurance companies to deliver Mobile Integrated Health services, focusing on reducing hospital readmissions and providing cost-effective healthcare tailored to individual patient needs.
• Community OrganizationsminorStrategic or Co-development PartnerBrewster collaborates with community organizations to deliver impactful MIH services and improve healthcare access for underserved populations in the communities served.
• Local Chambers of CommerceminorGTM or Marketing PartnerBrewster maintains active membership in multiple chambers including Metro South Chamber of Commerce, MetroWest Chamber of Commerce, Quincy Chamber of Commerce, and South Shore Chamber of Commerce for community engagement and business networking.
• Youth OrganizationsminorGTM or Marketing PartnerBrewster supports youth organizations including The Boys and Girls Clubs through education programs and community initiatives, building relationships and brand awareness with families.
• Quincy CollegeminorStrategic or Co-development PartnerCMTI provides EMS training at Quincy College campuses in Plymouth and Quincy, offering EMT and paramedic programs in collaboration with educational institutions.
• South Shore VotechminorStrategic or Co-development PartnerCMTI partners with South Shore Votech in Hanover, MA for EMS training and certification programs.
• Mass Maritime AcademyminorStrategic or Co-development PartnerCMTI provides EMS training at Mass Maritime Academy in Buzzards Bay, MA for maritime and emergency response training.
• Framingham and Taunton Fire DepartmentsminorStrategic or Co-development PartnerCMTI partners with Framingham Fire Department Headquarters and Taunton Fire Department for EMS training programs and certification courses.
• Concierge Medical TransportminorStrategic or Co-development PartnerIn 2019, Brewster acquired partial ownership of Concierge Medical Transport in Fort Myers, Florida, expanding EMS services to Southwest Florida.

Scale indicators10 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• American Medical Response (AMR): Largest U.S. private ambulance provider and subsidiary of Global Medical Response, operating 911 and interfacility services nationwide. Overlaps with Brewster in municipal 911 contracts and IFT but at significantly greater scale and geographic breadth.
• Falck USA: U.S. arm of global EMS provider Falck, operating 911 and interfacility ambulance services in multiple states. Competes with Brewster for municipal 911 contracts and hospital IFT volume at a national scale.

Direct peers

• Priority Ambulance: Privately held national ambulance operator providing 911, interfacility, and critical care transport across more than a dozen states. Highly comparable in service mix and growth-by-acquisition strategy to Brewster.
• Patriot Ambulance Service: Privately held Massachusetts-based ambulance company providing 911 and non-emergency transport. Regional peer competing for similar municipal and hospital contracts in the greater Boston market.
• EasCare Ambulance Service: Acquired by Brewster in 2016 and now operated as a wholly-owned subsidiary; provides 911 and non-emergency medical transport in eastern Massachusetts. Operationally integrated with Brewster but retained as a brand.
• Acadian Ambulance Service: Privately held regional ambulance and air medical operator serving Louisiana, Texas, Mississippi, and Tennessee. Comparable to Brewster in family-ownership origins, diversified EMS service lines, and MIH-style community health programs.
• Cataldo Ambulance Service: Privately held New England-based ambulance operator providing 911 response, interfacility transport, and wheelchair transport across Massachusetts. Directly comparable to Brewster in service mix, regional footprint, and family/privately-held ownership profile.
• Armstrong Ambulance Service: Massachusetts-based private ambulance company providing 911 response, interfacility transport, and special event coverage in the Greater Boston area. A direct regional competitor to Brewster in the same Boston metro market.

Regional players

• Hunter's Ambulance Service: Connecticut-based private ambulance operator providing 911, interfacility, and wheelchair transport in southern New England. Comparable in service line mix to Brewster but operating in an adjacent New England geography.

Emerging players

• Boston MedFlight: Non-profit critical care air and ground medical transport provider serving New England. Partial overlap with Brewster in critical care IFT, but focused on air medical and interfacility specialty cases rather than 911 municipal contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/BrewsterEMS

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brewster Ambulance Service