What Providence Care does

Providence Care is a not-for-profit healthcare organization headquartered in Kingston, Ontario, that operates as southeastern Ontario's leading provider of specialized care in aging, mental health, palliative care, and rehabilitation. Founded in 1861 by the Sisters of Providence of St. Vincent de Paul and incorporated in its current form after the 2006 renaming of Providence Continuing Care Centre, the organization serves more than 15,000 individuals annually through an integrated network spanning a 270-bed acute specialty hospital, a 243-bed long-term care home (relocating to a new 320-bed facility at Providence Village in late 2027), a 64-bed transitional care centre, a 10-bed hospice residence (AB Smith Homestead House, opened March 2025), and community mental health and health services across Kingston, Belleville, Brockville, Napanee, and Sharbot Lake. The organization holds Accreditation Canada Exemplary Standing and operates under Ontario Health (formerly South East LHIN) accountability agreements.

Providence Care's technology backbone centers on the Lumeo Regional Health Information System, which went live across southeastern Ontario in December 2024 to enable personal health information sharing among six regional hospitals under PHIPA, with Kingston Health Sciences Centre serving as the Health Information Network Provider and the system interoperating with the Ontario eHub Health Information Exchange (Oracle Health). The organization also delivers secure video-based virtual care visits, operates internal platforms (ProvCare Connect, KnowledgeNow, QT Employee Portal, Employee Self Service), and runs dedicated research infrastructure including the Centre for Digital Health Research, the Centre for Psychedelics Health & Research, and the Helix Wet Lab research facility. Strategic partnerships span three Ontario Health Teams (Frontenac/Lennox & Addington, Hastings & Prince Edward, Lanark/Leeds & Grenville), the provincial Mental Health Partners alliance, the AccessMHA single-entry-point network, and a fundraising alliance with the University Hospitals Kingston Foundation.

The organization's revenue model is dominated by provincial government funding through accountability agreements with Ontario Health, supplemented by Ministry of Long-Term Care–mandated monthly co-payment fees for long-term care residents (standardized across Ontario by room type) and donations channeled through the University Hospitals Kingston Foundation. As a public healthcare provider within Ontario's single-payer system, patient access is mediated by Ontario Health atHome for long-term care placements, AccessMHA for community mental health referrals, clinical referrals from physicians, and direct admissions from emergency departments and hospital transfers. Customer segments are diversified across seniors requiring long-term care, mental health patients aged 16+, palliative and end-of-life care patients, rehabilitation patients, and dedicated service lines for Indigenous peoples and the Francophone community. The organization is governed by a volunteer Board of Directors under Catholic Health Sponsors of Ontario, with no equity holders, venture investment, or public market listing.

Name

Providence Care

Legal name

Providence Care

Website

https://providencecare.ca

Company type

Private

Founded year

1861

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Providence Care is a southeastern Ontario not-for-profit healthcare organization providing specialized care in aging, mental health, palliative, and rehabilitation services through hospital, long-term care, hospice, and community programs, serving 15,000+ individuals annually across Kingston, Belleville, Brockville, Napanee, and Sharbot Lake.

Ownership category

akta.pro rank

Product category

Specialized Hospital and Long-Term Care Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (62311), Nursing and Residential Care Facilities (623), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (6239)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050), Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

akta.pro secondary industries

Palliative Care Clinics & Outpatient Programs (HLADAHAF), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

Keywords

• Long-term care
• Mental health services
• Palliative care
• Rehabilitation services
• Specialized hospital care

Headquarters

HQ city

Kingston

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Ontario Health (formerly LHIN) Funding: Providence Care receives provincial government funding through accountability agreements with the South East Local Health Integration Network (LHIN), now Ontario Health. These agreements establish funding levels to maintain current service levels and allow the organization to continue providing clinical programs and services.
2. Long-Term Care Co-Payment Fees: Long-term care home residents contribute towards the cost of accommodation and meals through co-payment fees. The amount is based on room type (basic, semi-private, or private). The Ministry of Long-Term Care sets maximum co-payment fees annually, which are standard across all long-term care homes in Ontario.
3. Donations via University Hospitals Kingston Foundation: The University Hospitals Kingston Foundation (UHKF) conducts fundraising activities on behalf of Providence Care, contacting patients, residents, and clients to request donations. Providence Care relies on donor generosity to deliver the best care and provide opportunities in hospital, home, and community programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Providence Care is a Southeastern Ontario not-for-profit healthcare organization delivering specialized care in aging, mental health, palliative care, and rehabilitation through a network of facilities including a 270-bed acute hospital, a long-term care home, a 64-bed transitional care centre, a hospice residence, and community services across five locations. Services are funded primarily through Ontario Health (formerly LHIN) accountability agreements, with long-term care residents contributing standardized Ministry-set accommodation co-payments.

Product overview

Providence Care operates as a healthcare services organization providing specialized care across aging, mental health, palliative care, and rehabilitation through multiple facilities and programs. The organization operates Providence Care Hospital (270-bed acute hospital integrating mental health, rehabilitation, complex medical management, and palliative care), Providence Manor (long-term care home relocating from 243 to 320 beds), Providence Transitional Care Centre (64-bed short-term restorative care), and AB Smith Homestead House (10-bed hospice residence). Digital health infrastructure includes the Lumeo Regional Health Information System connecting six regional hospitals. Community services span five locations across southeastern Ontario. Research operations include Centre for Digital Health Research, Centre for Psychedelics Health & Research, and Helix Wet Lab. Internal technology platforms include KnowledgeNow (learning), QT Employee Portal (scheduling), ProvCare Connect (internal communication), and Employee Self Service (HR).

Differentiator

Problem solved

Functional benefit

Products and services

• Providence Care Hospital Acute care hospital bringing together mental health, rehabilitation, complex medical management and palliative care services for adults aged 16+ in one integrated facility. Patients access services through clinical referrals, emergency departments, and hospital transfers.
• Providence Transitional Care Centre (PTCC) A 64-bed short-term restorative care facility providing specialized inpatient services designed to promote and preserve wellness and functionality in older adults recovering after a hospital stay. Helps clients regain strength, mobility, and confidence before returning home.
• AB Smith Homestead House Hospice residence offering a warm, peaceful setting for individuals at end of life and their care partners, designed with comfort, dignity, and support in mind.
• Providence Manor Long-Term Care Home Long-term care home providing 24-hour nursing and personal care, daily living assistance, social and recreational programs, and medical services for individuals who can no longer live independently. Co-payment fees are set by the Ministry of Long-Term Care.
• Community Services Community-based mental health and healthcare programs delivered across multiple locations in Belleville, Brockville, Kingston, Napanee, and Sharbot Lake, serving southeastern Ontario populations.
• Virtual Care Visit Video-based virtual care appointments enabling patients to connect with healthcare providers remotely via secure video platform. Requires personal email, a tested device with camera, microphone and speakers, internet access, and private space.

Quantifiable outcome

• 15,000+ individuals supported annually across southeastern Ontario
• +2 more outcomes

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature2 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Lumeo Regional Health Information System PartnerscoreTechnology or Integration · 1 December 2024Six Southeastern Ontario healthcare organizations share personal health information through Lumeo RHIS: Brockville General Hospital, Kingston Health Sciences Centre (as HINP), Lennox and Addington County General Hospital, Perth and Smiths Falls District Hospital, Providence Care, and Quinte Health. Went live December 2024.
• Mental Health Partners (MHP)coreStrategic or Co-development PartnerProvincial alliance of specialized mental health hospitals including CAMH, North Bay Regional Health Centre, Ontario Shores, Royal Ottawa Mental Health Centre, St. Joseph's Care Group, St. Joseph's Health Care London, St. Joseph's Healthcare Hamilton, Waypoint Centre, and Providence Care. Collaborates to improve outcomes and access to care through specialized services, research, innovation, and system-wide partnerships.
• Frontenac, Lennox & Addington Ontario Health Team (FLA OHT)coreStrategic or Co-development PartnerOntario Health Team bringing together health, community and social service partners to make access easier and transitions smoother. Providence Care is an active member.
• Hastings & Prince Edward Ontario Health Team (HPE OHT)coreStrategic or Co-development PartnerOntario Health Team serving Hastings and Prince Edward counties. Providence Care participates as an active member.
• Lanark, Leeds & Grenville Ontario Health Team (LLG OHT)coreStrategic or Co-development PartnerOntario Health Team serving Lanark, Leeds & Grenville region. Providence Care participates as an active member.
• AccessMHAcoreStrategic or Co-development PartnerSingle-entry point for mental health, substance use health and addiction services for people aged 16+ in Eastern Ontario. One referral connects individuals with trained intake professional who matches them to appropriate program or provider from network of partners.
• Kingston Health Sciences Centre (HINP)coreTechnology or IntegrationKingston Health Sciences Centre serves as Health Information Network Provider (HINP) for Lumeo system, enabling secure sharing of personal health information between six organizations. Also HINP for Ontario eHub Health Information Exchange powered by Oracle Health.
• University Hospitals Kingston Foundation (UHKF)coreGTM or Marketing PartnerUHKF is Providence Care's official foundation partner conducting fundraising activities, reaching out to patients, residents, and clients to request donations. Supports programs and services in hospital, home, and community programs.
• Providence VillagecoreStrategic or Co-development PartnerNot-for-profit charitable organization created in 2017 by Sisters of Providence of St. Vincent de Paul on 30-acre Motherhouse property. Providence Care is subtenant operating hospice (AB Smith Homestead House opened March 2025) and developing new Providence Manor on the property.
• Friends of Providence CommonsminorStrategic or Co-development PartnerGroup of local advocates and community leaders formed in 2019 to address affordable housing concerns. Partnering with Providence Care to guide redevelopment of 275 Sydenham St. site as Providence Commons - community-focused housing and healthcare space.
• Health Care Relocations (HCR)minorImplementation/ SI/ Consulting PartnerOrganization with extensive experience helping healthcare organizations safely plan and execute facility moves. Partnered with Providence Care for coordinated planning and physical relocation of Providence Manor residents to new facility in late 2027.
• JobwellminorChannel Partner/ Reseller/ DistributorNot-for-profit organization supporting mental health clients through employment. Will operate cafe at new Providence Manor, providing employment opportunities for Providence Care mental health services clients.
• YMCAminorStrategic or Co-development PartnerYMCA will have daycare on-site at new Providence Manor with separate entrance, dedicated space, and designated playground. Partnership enables intergenerational programming between children and residents.
• Sisters of Providence of St. Vincent de PaulcoreStrategic or Co-development PartnerFounders of Providence Care, a congregation of religious women within Catholic Church dedicated to compassionate service. Continue involvement marking milestones and providing support. Transferring ownership of 275 Sydenham St. to Providence Care for Providence Commons redevelopment.
• French Language Health Services Network of Eastern OntariominorStrategic or Co-development PartnerContinued partnership with network to better understand and respond to needs of Francophone communities in southeastern Ontario region.

Scale indicators6 records

Recent moves15 records

Expansion highlights6 records

Direct peers

• Waypoint Centre for Mental Health Care: Specialized mental health hospital in Penetanguishene, Ontario, also a Mental Health Partners alliance member. Directly comparable as a publicly funded specialty psychiatric and forensic mental health provider with research capabilities.
• St. Joseph's Care Group: Catholic-sponsored Northwestern Ontario health system providing mental health, rehabilitation, long-term care, and hospice services in Thunder Bay. Comparable to Providence Care as a faith-based, multi-specialty regional provider with similar service-line breadth.
• St. Joseph's Health Care London: Catholic-sponsored Ontario healthcare system operating mental health, rehabilitation, complex care, and long-term care services in southwestern Ontario. Directly comparable as a Catholic, multi-specialty provider with academic affiliation and a similarly integrated care mandate.
• North Bay Regional Health Centre: Northeastern Ontario acute and mental health hospital and fellow Mental Health Partners alliance member. Comparable as a publicly funded regional hospital combining acute care, mental health, and specialty outpatient services for a defined catchment.
• Kingston Health Sciences Centre: Academic acute care hospital in Kingston serving as the Health Information Network Provider for Lumeo and Ontario eHub. Directly comparable as the largest acute-care and academic partner in Providence Care's regional ecosystem.
• Ontario Shores Centre for Mental Health Sciences: Specialized mental health and addiction hospital in Whitby, Ontario, and a fellow member of the Mental Health Partners alliance alongside Providence Care. Comparable as a publicly funded specialty psychiatric hospital serving a defined regional catchment.
• Royal Ottawa Mental Health Centre: Specialized mental health hospital in Ottawa and a Mental Health Partners alliance peer. Comparable as a publicly funded specialty mental health and substance use provider offering research and academic programming.
• Brockville General Hospital: Regional acute care hospital in Brockville, Ontario, and partner in the Lumeo Regional Health Information System alongside Providence Care. Comparable as a southeastern Ontario community hospital collaborating on regional data sharing and integrated care.

Broad incumbents

• Extendicare: Publicly traded Canadian long-term care and home health operator with facilities across multiple provinces. Comparable as a large-scale LTC operator competing for Ontario long-term care residents and staff, though not specialty hospital-based.
• Sienna Senior Living: Publicly traded Ontario-focused long-term care and retirement residence operator. Comparable as a major Ontario LTC competitor, though narrower in scope (no hospital or specialty mental health services).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/providence_care

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Providence Care