Susco

What Susco does

Susco Solutions is a US-based custom software development and consulting firm founded in 2005 and headquartered in Metairie, Louisiana, with a fully remote national workforce of approximately 38 full-time W2 employees. The company serves mid-market and PE-backed operators across five primary verticals - insurance carriers and adjusting firms, healthcare organizations, shipbuilding/maritime/defense, government and public safety, and technology companies - delivering AI-infused custom systems, legacy modernization, integration work, and embedded senior engineering talent. Its core offerings are grouped into four lines: Custom Software Development (greenfield builds and legacy modernization, including phased conversion of VB6/Access/.NET systems), Premium Staff Augmentation (embedding senior engineers with 17-year average experience), AI Enablement (document summarization, intelligent triage/routing, operational reporting, and a B2B Sales Enablement Agent module), and RocketClaims, a cloud-based SaaS claims operations platform for independent adjuster firms with per-claim pricing.

The technology foundation is a Microsoft-centric stack - C#/.NET, Angular, JavaScript, Python, and SQL Server - deployed on Azure and AWS, with proprietary connectors into the carrier ecosystem (XactAnalysis, Symbility, Verisk, ISO, NIPR, Hover, Xactware, QuickBooks) and healthcare standards (HL7, FHIR, EHR/EMR). AI capabilities are applied at the workflow layer using third-party LLMs and RAG rather than proprietary models. Notable technical differentiators include pre-built carrier integrations that core platforms like Guidewire and Duck Creek lack out-of-box, a phased legacy ERP modernization approach handling 200+ feature systems across multiple releases, and CJIS/HIPAA-aligned controls supporting federal, defense, and healthcare buyers. Long-tenure client engagements (164,000+ hours over 7+ years with Alacrity Solutions; 50,000+ hours across five disaster recovery programs) anchor the services business, while RocketClaims represents the company's primary recurring-revenue product line.

Commercially, Susco operates a direct enterprise sales motion with consultation-led engagements, supplemented by inside sales for mid-market staff augmentation and a self-serve demo path for RocketClaims. Pricing is quote-based across services with monthly billing for staff augmentation and per-claim pricing for RocketClaims. The company is founder-led (CEO Neel Sus), private with no disclosed outside capital, holds DBE certification in Louisiana alongside federal credentials (CAGE code 47LL1, UEI EL9SC55J1ZC9, NAICS 541511/541512), and has appeared on the Inc. 5000 for six consecutive years through 2024 and was named an Inc. Best Workplace in America in 2024.

Name

Susco

Legal name

Susco Solutions

Website

https://suscosolutions.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Susco Solutions is a US-based custom software development and consulting firm serving insurance carriers, healthcare, government, maritime/defense, and technology clients with AI-enabled custom builds, legacy modernization, senior staff augmentation, and the RocketClaims SaaS platform.

Ownership category

akta.pro rank

Product category

Custom Software Development

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Software Publishers (513210), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAIAA

Managed Workplace Services (DaaS/Workplace-as-a-Service)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

SECONDARYBPAEAGAO

Enterprise Application License Advisory, Vendor Management & Optimization

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

SECONDARYBPAEADAJ

Governance, Risk & Compliance (GRC) Managed Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cybersecurity Services (MSSP)

Keywords

• Custom software development
• Staff augmentation services
• Claims management software
• AI workflow automation
• Legacy system modernization

Headquarters

HQ city

Metairie

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Custom Software Development: Project-based custom software development services for mid-market enterprises, PE-backed operators, and organizations needing systems to replace spreadsheets, legacy tools, or disconnected point solutions. Revenue recognized on project completion with milestone-based delivery.
2. Premium Staff Augmentation: Embedding senior engineers, analysts, and project managers with client teams. Clients pay for senior talent capacity on-demand with flexibility to scale up or down. Pricing based on role seniority and engagement length.
3. RocketClaims Platform: Claims management SaaS platform for independent adjuster firms with per-claim pricing model. Includes intake, dispatch, billing, and reporting capabilities with integrations to industry tools.
4. AI Enablement Services: AI opportunity assessment, pilot programs, and scale/integration services for organizations looking to introduce AI capabilities into existing software and workflows.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels9 records

Core offering

Susco Solutions is a US-based custom software development and consulting firm that designs, builds, and supports enterprise applications, mobile workforce apps, and AI-enabled workflow systems for mid-market and enterprise organizations. Its portfolio spans custom software development, premium staff augmentation, AI enablement services, and RocketClaims, a cloud-based SaaS claims management platform for independent insurance adjusting firms.

Product overview

Susco is a software development and consulting firm offering a portfolio centered on custom software development, premium staff augmentation, and AI enablement services. The flagship product is RocketClaims, a cloud-based SaaS claims management platform for independent adjuster firms that integrates intake, dispatch, billing, and reporting. AI Solutions/Enablement provides document processing, intelligent routing, and operational analytics, including a B2B Sales Enablement Agents module with 11 specialized functions. Custom Software Development and Premium Staff Augmentation round out the core offerings, serving insurance carriers, healthcare organizations, shipbuilding/maritime/defense contractors, government agencies, and technology companies.

Differentiator

Problem solved

Functional benefit

Brands

• RocketClaims: A claims operations platform built for adjusters, integrating intake, dispatch, billing, and reporting in one system.

Products and services

• Custom Software Development Bespoke software design and development services for organizations replacing spreadsheets, legacy systems, or off-the-shelf tools. Includes greenfield architecture, integrations, legacy modernization, client portals, and workflow automation. Delivered to mid-market enterprises and PE-backed operators.
• Premium Staff Augmentation Embedding senior engineers, analysts, and project managers directly with client teams. 0.3% acceptance rate, 17 years average developer experience, under 10% annual turnover. Specialties include C#/.NET, Angular, React, Python, SQL Server, Azure, AWS.
• AI Enablement AI-powered workflow automation services including document processing, intelligent triage and routing, operational reporting and insights, and B2B Sales Enablement Agents with specialized functions. Applied to real workflows in insurance, healthcare, and government sectors.
• RocketClaims Cloud-based SaaS claims management platform for independent adjuster firms, integrating intake, dispatch, billing, and reporting workflows with mobile field access. Features customizable workflows, automated dispatch based on location/skill/licensing, commission billing, and integrations with Hover, Symbility, Xactware, and QuickBooks.

Quantifiable outcome

• Dispatch time reduced from 15-30 min to 2 min per claim (Alacrity Solutions)
• +9 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability6 records

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Applied Information Sciences (AIS): US-based IT services firm focused on custom software, cloud, and AI solutions for government and commercial clients. Similar Microsoft-stack heritage and federal past performance profile.
• Centric Consulting: US-based business and IT consulting firm of similar size, with comparable custom software, managed services, and onshore delivery model targeting mid-market and enterprise clients.
• Insight Global: US-based staffing and IT consulting firm with significant staff augmentation and custom software delivery. Comparable in onshore model and enterprise customer base, though much larger.
• Apex Systems: Large US staffing and IT services firm with a strong staff augmentation practice. Directly comparable on the augmentation side of Susco's portfolio, though broader and larger in scale.
• Slalom: Mid-sized US consulting firm with deep vertical focus (including financial services/insurance) and similar custom software + transformation delivery model. Closest direct peer in scale, culture, and GTM motion.
• Perficient: Larger US digital consultancy with similar custom software, enterprise application, and integration services. Comparable in industry focus (insurance, healthcare, government) but operates at meaningfully greater scale.
• 3Cloud: Azure-focused consulting firm offering custom development, data, and AI services on the Microsoft stack. Directly comparable technology alignment and mid-market enterprise GTM.
• Sagitec Solutions: Specialized software and services firm serving insurance, pension, and government clients with similar domain depth and product-plus-services model. Comparable in vertical focus and client type.

Emerging players

• Polaris Solutions: Specialized IT and engineering services firm with focus on insurance, healthcare, and government verticals. Comparable in domain and scale though with a defense/intelligence tilt.

Broad incumbents

• Avanade: Accenture/Microsoft joint venture specializing in Microsoft-stack consulting, custom development, and AI services. Broad incumbent in the same technology and services category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/suscosolutions
• LinkedInlinkedin.com/company/susco
• Xx.com/susco

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Susco