Total Property Management
Total Property Management is a privately held community association management firm founded in 1981 that provides full-service property management, financial administration, billing, developer planning, and escrow document services to homeowner associations across Southern California and Arizona.
- Company typePrivate
- Founded1981
- HeadquartersIrvine, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Total Property Management does
Total Property Management, Inc. is a privately held community association management firm founded in 1981 and headquartered in Lake Forest, California, with a second office in Phoenix, Arizona. The company delivers full-service property management, financial administration, billing and collections, developer planning, and escrow/refinance document services to homeowner associations (HOAs), planned unit developments, condominiums, and master-planned communities across Southern California and Arizona. Its primary customer segments are HOAs seeking professional, turnkey management and community developers requiring consulting through community formation and transition to homeowner control. The company pioneered the "inclusive contract" model at founding, bundling standard management services into a single retainer fee rather than charging ancillary fees for phone, fax, postage, and similar items.
The business model is subscription-based, generating recurring revenue through contractual management agreements with associations, supplemented by a standalone financial-only service tier and transaction-document fees via the CondoCerts.com partnership. Pricing is negotiated per association and is not publicly disclosed. Go-to-market is consultative: prospective clients submit a Request for Proposal through the company website, and new business is sourced primarily through industry-association referral networks (CAI, CACM, AACM) and direct relationship-driven sales rather than paid marketing. Homeowners interact with the firm through a self-service web portal (portal.totalpm.com) powered by Vantaca, which handles payments, maintenance requests, and account management; payment processing runs through PayLease, vendor compliance through VIVE, and association transaction documents through CondoCerts.com. No proprietary platform or AI/ML capability is developed in-house; the technology stack is composed of third-party integrations.
Total Property Management is led by long-tenured owner/CEO Beverly K. Allen (in the CID industry since 1983, founding member of CACM) and Corporate VP Lori C. Grove (joined 1989, led the 2005 Arizona expansion), with all managing agents required to hold CAI, CACM, or AACM credentials. The firm employs 11-50 people across its two offices and is privately held with no disclosed funding rounds, acquisitions, or institutional ownership.
Total Property Management firmographics
Firmographics- Name
- Total Property Management
- Legal name
- Total Property Management, Inc.
- Website
- https://totalpm.com
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Total Property Management is a privately held community association management firm founded in 1981 that provides full-service property management, financial administration, billing, developer planning, and escrow document services to homeowner associations across Southern California and Arizona.
- Ownership category
- akta.pro rank
Where Total Property Management is headquartered
LocationHeadquarters
- HQ city
- Irvine
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Total Property Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Community Association Management Services: Full-service property management for homeowner associations including administrative support, financial services, and developer planning. Revenue is generated through contractual management agreements with HOAs, likely structured as recurring monthly retainer fees based on the inclusive contract model.
- Financial-Only Services: Standalone financial management services for associations that handle their own administrative management, offered as a separate service tier.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Total Property Management product offering
Product offeringCore offering
Total Property Management delivers full-service community association management to homeowner associations (HOAs) in Southern California and Arizona. Core services include certified managing agents for board governance, administrative and maintenance coordination, financial services (budgeting, reporting, accounts payable, collections), developer planning consultation, and escrow/refinance document services. The offering is packaged under a pioneering inclusive contract model with recurring monthly management fees.
Product overview
Total Property Management offers a comprehensive community association management platform serving homeowner associations in Southern California and Arizona since 1981. The core offering is Community Management Services, which includes certified managing agents, board governance support, and administrative operations. This core is supplemented by Developer Planning Services for new community developments, Financial Services (budgeting, reporting, accounts payable, auditing), and Billing & Collections (assessment billing, ACH payments, lockbox processing, in-house collections). A dedicated Escrow & Refinance Services module, delivered through CondoCerts.com partnership, handles resale disclosures and lender questionnaires. Homeowners access the platform via a Vantaca-powered web portal for payments and maintenance requests. An ancillary Vendor Insurance Certification program, managed via VIVE, screens and certifies all vendors prior to service authorization. The company pioneered the inclusive contract model, bundling services without nickel-and-dime fees.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Management Services Full-service community association management for homeowner associations including certified managing agents, board governance support, administrative documentation, maintenance coordination, violation management, and architectural application processing for HOAs in Southern California and Arizona.
- Developer Planning Services Developer planning consultation for real estate developers creating new planned communities, covering California Bureau of Real Estate (BRE) project document review, developer board member training, phase closings coordination, and ownership transfer management.
- Financial Services Community association financial management including budget preparation, monthly financial reporting with variance analysis, bank reconciliation, accounts payable processing, investment oversight, year-end accounting coordination, audit and tax preparation support, and 1099/1096 form processing.
- Billing & Collections Assessment billing with electronic delivery options, multiple payment methods including ACH and lockbox processing, delinquency reporting, and in-house collection services including title inquiries, lien services, bankruptcy monitoring, and foreclosure coordination for community associations.
- Escrow & Refinance Services Resale and lender document ordering and delivery for community association real estate transactions, including resale disclosures, estoppels, demands, and lender questionnaires, processed through the CondoCerts.com platform for HOA real estate transactions.
- Homeowner Web Portal Online homeowner portal powered by Vantaca enabling payment processing, maintenance request submission, account management, and automatic payment enrollment for community association members.
- Vendor Insurance Certification Vendor compliance and insurance certification program powered by Vendor Information Verification Experts (VIVE), requiring vendors servicing managed communities to register corporate, trade, license, and insurance information for approval.
Companies that use Total Property Management
Customer profileSegments2 records
Ideal customer profiles3 records
Total Property Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Total Property Management partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and supporting.
- VIVE (Vendor Information Verification Experts)coreTotal Property Management partners with VIVE for vendor compliance certification. All vendors must register through VIVE's platform, which verifies insurance, licensing, and trade credentials. VIVE streamlines vendor onboarding with a 15-minute registration process and annual fee. VIVE provides vendors access to Savings4Members program and marketing exposure within the VIVE network.
- CondoCerts.comcoreCondoCerts.com is the industry's leading community association escrow, closing, and document service company. Total Property Management partners with CondoCerts.com to offer streamlined ordering and delivery of resale disclosures, estoppels, demands, lender questionnaires, and governing documents. Separate portals exist for California and Arizona clients.
- ASN (Association Services Network)supportingTotal Property Management partners with ASN (Association Services Network) to ensure recommended service providers are properly licensed and insured. ASN assists with vendor vetting for maintenance and professional services.
- PayLeasesupportingPayLease provides credit card payment processing for homeowner assessments through the web portal, enabling multiple payment methods including ACH and credit cards.
- CAI (Community Associations Institute)supportingTotal Property Management is a member of Community Associations Institute, a professional organization for community association managers. Managing agents hold CAI certifications including CMCA and AMS designations. CAI logo is displayed on the website as a trusted association credential.
- CACM (California Association of Community Managers)coreTotal Property Management is a Founding Member of the Management Firm Council of CACM. CEO Beverly K. Allen is a founding member of CACM. The company requires managing agents to hold CACM certification. CACM promotes professional development and stature of community association managers in California.
- AACM (Arizona Association of Community Managers)coreTotal Property Management maintains membership in AACM for its Arizona operations. Lori C. Grove holds the CAAM (Certified Arizona Association Manager) designation through AACM.
Scale indicators2 records
Recent moves7 records
Expansion highlights4 records
Total Property Management competitors and assessment
Company assessmentDirect peers
- Powerstone Property Management: Powerstone is a large California-based HOA and community management firm serving master-planned communities, condominiums, and PUDs across Southern California. It is a direct regional peer competing for the same association clients in Total PM's core Lake Forest / Orange County market.
- Optimum Professional Property Management: Optimum Professional Property Management is an Arizona-based HOA management company offering full-service community association management. It is a direct peer in the Arizona market where Total PM also operates.
- Keystone Pacific Property Management: Keystone Pacific is an Irvine-based HOA management company serving Southern California and parts of Arizona. It offers full-service community management, financial services, and developer planning — directly comparable to Total PM's service stack and geography.
- Management Trust: Management Trust is a California-based property and community management firm offering HOA management, financial services, and consulting to associations. It is a direct competitor for Southern California HOA contracts with overlapping service offerings.
- CCMC: CCMC is a national community management company focused exclusively on homeowner and condominium associations, offering full-service management, financial, and developer transition services. It is a direct peer in product, customer (HOA boards), and business model.
- Avalon Management: Avalon Management is a Southern California HOA and condominium management firm with offices in Orange County. It offers community management, financial services, and developer transition — directly comparable to Total PM's core offerings and primary geography.
- Spectrum Property Management: Spectrum is an Arizona-based community association management company serving HOAs throughout the Phoenix metro. It directly overlaps with Total PM's Arizona operations and competes for the same developer planning and HOA management RFPs.
Broad incumbents
- Associa: Associa is the largest community association management company in North America, managing thousands of HOAs, condominiums, and master-planned communities. It is a broad incumbent with overlapping service lines (management, financial, developer services) and competes with Total PM for board-level contracts, especially in Southern California.
- FirstService Residential: FirstService Residential is one of the largest residential property managers in North America with deep California and Arizona presence. It offers a comparable full-service HOA management platform including financial, developer transition, and homeowner services, making it a direct competitor for mid-to-large associations.
Others
- Vantaca: Vantaca is the third-party property management software platform that powers Total PM's homeowner portal. It is an enabling technology partner to Total PM and many peer HOA managers, providing the underlying SaaS infrastructure for payments, maintenance, and accounting.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Total Property Management social profiles
Digital presenceTotal Property Management compliance and trust
Trust signalCompliance3 records
Total Property Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Property Management leadership team
Management profileNumber of profiles
Profiles2 records
Total Property Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Property Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Property Management
What does Total Property Management do?
Total Property Management delivers full-service community association management to homeowner associations (HOAs) in Southern California and Arizona. Core services include certified managing agents for board governance, administrative and maintenance coordination, financial services (budgeting, reporting, accounts payable, collections), developer planning consultation, and escrow/refinance document services. The offering is packaged under a pioneering inclusive contract model with recurring monthly management fees.
Is Total Property Management a public or private company?
Total Property Management is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Total Property Management founded?
Total Property Management was founded in 1981. It employs 11 to 50 people.
Where is Total Property Management based?
Total Property Management is headquartered in Irvine, United States, in the North America region.
How does Total Property Management make money?
Two revenue lines are on record. Community Association Management Services are the primary driver. The others are financial-Only Services.
Who are Total Property Management's main competitors?
Direct peers on record are Powerstone Property Management, Optimum Professional Property Management, Keystone Pacific Property Management, Management Trust, CCMC, Avalon Management and Spectrum Property Management. Broad incumbents are Associa and FirstService Residential. Vantaca is listed as an others.
Does Total Property Management have an API?
No public API is recorded for Total Property Management.