Wilhelm.tel

What Wilhelm.tel does

Wilhelm.tel GmbH is a regional telecommunications provider headquartered in Norderstedt, Germany, operating its own independent fiber optic (Glasfaser) network across the Hamburg metropolitan area and adjacent municipalities in Schleswig-Holstein. Founded in 1999 and wholly owned by the municipal utility Stadtwerke Norderstedt Gruppe, the company serves residential customers as its primary segment, alongside a secondary base of business customers and the housing industry (Wohnungswirtschaft) for property-wide deployments. Its core offering is a triple-play bundle of fiber internet, landline telephony, and television, supplemented by mobile voice/data plans and the MobyKlick public WLAN sub-brand.

The technology stack is built around owned, fiber-to-the-premises infrastructure that supports symmetric-class services up to 1,000 Mbit/s, with no requirement to lease wholesale copper lines from incumbents. The product portfolio is tiered (wilhelm.fiber 300/600/1,000, plus entry-level wilhelm.classic 100), includes mobile tariffs (Mobil BASIC, Mobil ALLNET smart/max with 4–10 GB data allowances), and adds optional PayTV and HaiD interactive TV modules. Customer-facing self-service is handled via a phpBB-backed support forum, webmail portal, and a Kundenportal account-management system; an online shop for hardware is white-labeled to partner Brodos.net GmbH.

Commercially, Wilhelm.tel operates a subscription-recurring model with monthly billing, no minimum contract term on most plans, and a free FRITZ!Box router bundled with fiber tiers. Go-to-market is direct-to-consumer via the company website (with availability checker), seven physical service centers across Norderstedt, Hamburg districts (Altona, Harburg, Wandsbek), Ellerau, and Itzehoe, and a free service hotline. Distribution is complemented by Facebook, Instagram, LinkedIn, and email newsletter presence. Revenue is not publicly disclosed; the addressable market is bounded by the regional footprint and the company competes against national carriers and other regional fiber operators on the basis of network ownership, local service presence, and municipal alignment.

Name

Wilhelm.tel

Legal name

wilhelm.tel GmbH

Website

https://wilhelm-tel.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Wilhelm.tel is a regional German fiber-optic telecom operator (subsidiary of Stadtwerke Norderstedt Gruppe) delivering triple-play internet, landline, mobile, and TV services over its own Glasfasernetz to residential and business customers across the Hamburg metropolitan area.

Ownership category

akta.pro rank

Headquarters

HQ city

Norderstedt

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Internet Services: Monthly subscription fees for fiber optic internet plans ranging from 300 Mbit/s to 1,000 Mbit/s. Revenue generated through recurring monthly payments with no minimum contract period for most fiber products.
2. Mobile Services: Monthly subscription fees for mobile plans including Mobil BASIC, Mobil ALLNET smart, and Mobil ALLNET max with varying data allowances.
3. Television Services: Monthly fees for TV base packages with over 200 digital TV and radio channels, plus optional PayTV packages (deluxe and deluxe XL).
4. Landline Telephone Services: Voice telephony services with various flat rate options for calls within Germany and to mobile networks.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Wilhelm.tel is a regional telecommunications provider that delivers fiber optic internet (up to 1,000 Mbit/s), landline telephone, mobile voice/data, and digital television services through its own independent Glasfaser network in the Hamburg metropolitan area and surrounding Schleswig-Holstein municipalities. The company bundles these services as triple-play offerings for residential and small business customers, supported by physical service centers and direct sales channels.

Product overview

Wilhelm.tel is a regional telecommunications provider operating its own independent fiber optic network in the Hamburg metropolitan area and surrounding communities. The company offers a unified triple-play product portfolio centered on fiber optic internet connectivity supplemented by mobile voice and data services, and cable television. The core internet offering comprises speed tiers (wilhelm.fiber 300 as recommended option, wilhelm.fiber 600, wilhelm.fiber 1.000) utilizing fiber-to-the-premises technology, complemented by entry-level wilhelm.classic packages. Mobile services include Mobil BASIC for internal network calls and two ALLNET plans (smart with 4GB, max with 10GB) offering unlimited domestic calling. Television services span a base package with 200+ channels including local broadcaster noa4, plus optional PayTV deluxe packages and HaiD interactive TV add-ons. Self-service is provided through the Kundenportal customer portal, Webmail email service, and a community support Forum. The company also operates the MobyKlick public WLAN hotspot network.

Differentiator

Problem solved

Functional benefit

Brands

• MobyKlick: Public WLAN service offering free WiFi hotspots in the region.

Products and services

• wilhelm.fiber Internet Service

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Stadtwerke Norderstedt GruppecoreOthersWilhelm.tel is a subsidiary of Stadtwerke Norderstedt Gruppe, a municipal utility company. The parent company provides organizational backing and alignment with municipal infrastructure goals. Wilhelm.tel's logo appears alongside other Stadtwerke Norderstedt Group companies on the website footer.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• NetCologne: Regional fiber and telecom provider owned by municipal utility (Stadtwerke Köln) serving the Cologne/Bonn region. Highly analogous business model to Wilhelm.tel's Stadtwerke Norderstedt ownership structure.
• PYUR (Tele Columbus): Cable and fiber broadband provider offering TV, internet, and phone across German metropolitan regions, including parts of northern Germany. Competes on triple-play bundling.
• M-net Telekommunikation: Bavarian regional fiber operator with municipal utility shareholders, offering fiber, internet, TV, and mobile in Bavaria. Comparable regional-utility-owned fiber ISP profile.
• 1&1 Versatel: German fiber operator providing FTTH and business connectivity, with overlapping fiber ambitions in northern Germany. Closest competitor in the regional fiber ISP category.
• EWE TEL: Regional fiber, DSL, and mobile provider in northern Germany (Lower Saxony, Bremen, parts of Schleswig-Holstein). Most directly comparable regional municipal-utility-backed fiber ISP.

Regional players

• Stadtwerke München (M-net shareholder / SWM Infrastruktur): Municipal utility group that co-owns M-net and operates fiber infrastructure in Munich/Bavaria. Analogous municipal-utility-owned telecom business model in a different geography.

Broad incumbents

• Vodafone Germany: Major national carrier providing fiber, cable broadband, mobile, and TV across Hamburg and Schleswig-Holstein. Directly competes with Wilhelm.tel on bundled gigabit services.
• Telefónica Germany (O2): National mobile and fixed-line operator offering O2 My Home fiber and DSL across Germany, including the Hamburg metro area. Competes on bundled mobile + fixed.
• Deutsche Telekom (T-Mobile): Germany's largest telecom incumbent offering fiber, DSL, mobile, and TV across the entire Hamburg region. Operates at massive national scale but with less local presence than Wilhelm.tel.

Emerging players

• Deutsche Glasfaser: Rural and suburban FTTH builder backed by KKR infrastructure capital, actively deploying in underserved municipalities across Germany. Competes for the same suburban fiber customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCdyi8w7QsIMnAt0eWypf8tg
• Facebookfacebook.com/wilhelmtel.norderstedt
• LinkedInlinkedin.com/company/wilhelm.tel
• Instagraminstagram.com/wilhelm.tel

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wilhelm.tel