DOC24

What DOC24 does

DOC24 is a Latin American digital health platform founded in 2016 and headquartered in Rosario, Argentina, with regional offices in São Paulo, Brazil, and Mexico City, Mexico. The company operates a phygital (physical + digital) healthcare ecosystem that integrates telemedicine, intelligent wellness management, and IoT-enabled diagnostic services for enterprise and institutional clients rather than individual consumers. Its core product suite comprises three platforms: Telemedicina (a video consultation platform providing 24/7 on-demand medical attention across 20+ specialties, with digital prescriptions, clinical protocols, and care traceability), Wehealthy (an AI-assisted intelligent wellness platform that analyzes behavioral, emotional, and health-habit data to generate personalized recommendations and wellness scores), and Diagnóstica (IoT-equipped diagnostic consulting rooms enabling real-time remote health checkups). The underlying platform is built API-first with more than 70 integrations and 170+ partners across the region, allowing white-label and embedded deployment into client environments. DOC24 has completed 13+ million consultations and provides access to 15+ million people across Latin America, with operational metrics including 5-minute average wait time, 4.8/5 professional rating, and 90% of cases resolved without in-person referral.

The company's business model is primarily B2B enterprise SaaS and white-label licensing, targeting health financiers (insurers and HMOs), healthcare providers (hospitals and clinics), insurance carriers, corporates, banking and fintech firms, and government entities. Revenue is generated through enterprise subscription contracts (including per-employee-per-month pricing for corporate wellness programs), white-label licensing, API integration fees, and usage-based fees for medical consultations. A secondary consumer/SMB tier of individual subscription plans (Pack Guardias, Pack Bienestar Integral) is also publicly offered. The company is privately held with no disclosed funding rounds, parent company, or institutional investor backing. Named enterprise customers include Mercado Libre, Osde, Swiss Medical, Provincia ART, Hospital Británico, Avalian, Sancor Salud, and others — predominantly Argentine-headquartered organizations despite the multi-country operating footprint. Revenue, ARR, headcount, and ownership details are not publicly disclosed.

Name

DOC24

Legal name

doc24

Website

https://doc24.com.ar

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

DOC24 is a Latin American digital health platform providing telemedicine, intelligent wellness management, and IoT-enabled diagnostic services via white-label and API-integrated B2B deployments for health insurers, hospitals, corporates, banks, and governments across Argentina, Brazil, and Mexico.

Ownership category

akta.pro rank

Product category

Digital Health Platform

NAICS

Offices of Physicians (6211), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

akta.pro secondary industries

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH), Remote Diagnostics & Point-of-Care (Connected Testing, Home Lab Devices) (HLACAPAK)

Keywords

• Digital health platform
• Telemedicine services
• Corporate wellness programs
• White-label health solutions
• API telehealth integration

Headquarters

HQ city

Rosario

HQ country

Argentina

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise SaaS/Telehealth Subscriptions: B2B subscription model where organizations (health insurers, hospitals, companies, governments) pay for access to doc24's digital health platform and services. Includes white-label customization and API integration fees.
2. Per-Employee/Per-Month (PEPM): Volume-based pricing for corporate wellness programs based on employee count.
3. Healthcare Service Delivery: Revenue from providing medical consultations, mental health services, nutrition consultations and specialist appointments through their platform.
4. White-Label Licensing: Custom branded solutions with visual identity and personalized workflows for each organization.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

DOC24 operates a unified digital health ecosystem integrating telemedicine (24/7 video consultations across 20+ specialties with digital prescriptions), intelligent wellness management (Wehealthy AI-powered personalized recommendations), and IoT-enabled diagnostic services (Diagnóstica stations). The platform is delivered via white-label, API-integrated, and embedded models to health insurers, hospitals, corporations, banks, fintechs, and governments across Latin America, supplemented by individual consumer subscription plans.

Product overview

DOC24 operates as a unified digital health ecosystem integrating telemedicine, intelligent wellness management, and diagnostic services. The core platform combines Telemedicina (video consultation platform with 24/7 access across 20+ specialties, digital prescriptions, and care protocols) with Wehealthy (intelligent wellness platform featuring AI-powered recommendations, behavioral analysis, and preventive care) and Diagnóstica (IoT-enabled diagnostic stations for real-time health assessments). The ecosystem is available through white-label arrangements for health financiers, providers, insurers, enterprises, banks/fintechs, and governments. Subscription plans (Pack Guardias, Pack Bienestar Integral) provide modular access to medical guards, mental health services, and specialist consultations. Regional presence spans Argentina, Brazil, and Mexico.

Differentiator

Problem solved

Functional benefit

Brands

• Wehealthy: Intelligent wellness platform that accompanies users' health, interprets data, and generates personalized recommendations. Promotes continuous care with a preventive approach and is available in white label model.
• Diagnóstica

Products and services

• Telemedicina Video consultation platform providing on-demand 24/7 medical attention, scheduled appointments, digital prescriptions, and care traceability. Integrates with 20+ medical specialties, standardized clinical protocols, and electronic medical records. Designed for enterprise clients (insurers, hospitals, corporations, governments) and individual users.
• Wehealthy Intelligent wellness platform that monitors user behavior, interprets health data, and generates personalized recommendations using AI. Analyzes behavioral patterns, emotional states, health habits, and service usage to produce wellness scores across physical, psychological, social, and activity dimensions. Available in white-label model for organizations.
• Diagnóstica Diagnostic consulting rooms equipped with IoT-enabled technology that connects doctors and patients for real-time health checkups. Includes stations, portable kits, and multi-diagnostic units for integrated care. Connected health concept overcoming traditional in-person model limitations.
• Pack Guardias Monthly subscription plan providing emergency and quick medical consultations. Includes 24/7 Medical Guard (1/month), 24/7 Mental Health Guard (2/month), wellness measurement tools, meditation area, and health tips. Targeted at individual consumers.
• Pack Bienestar Integral Comprehensive monthly subscription combining physical and mental health services. Includes 24/7 Medical Guard (2/month), 24/7 Mental Health Guard (1/month), psychology sessions (2/month), specialist appointments (1/month) across Clínica Médica, Nutrición, Medicina Integrativa, Ginecología, Cardiología, Dermatología, plus AI-powered 24-hour assistance.
• Doc24 Go Benefits Corporate health benefits platform enabling video medical consultations with real-time reporting and wellness management integration for employee benefits programs. Designed for enterprise workforce health offerings.

Quantifiable outcome

• 5-minute average wait time for medical attention
• +5 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature7 records

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Doctoralia (DocPlanner): Latin American and European digital health marketplace and telemedicine platform that books appointments and offers online consultations, targeting the same patients and healthcare providers in the same LatAm geographies as DOC24.
• Conexa Saúde: Brazil-based B2B digital health platform offering telemedicine, mental health, and corporate wellness to insurers, employers and healthcare providers - directly competing with DOC24's Brazil operations.
• Sami: Brazilian digital health plan that bundles telemedicine, primary care and specialist access with employer sponsorship, competing for the same corporate and insurer segments as DOC24's enterprise book.
• Vitalk: Brazilian B2B mental health and corporate wellness platform serving HR teams of large enterprises - directly comparable to DOC24's Wehealthy and Pack Bienestar Integral offerings.
• Top Doctors: Online doctor directory and private telemedicine platform operating in Latin America and Europe with enterprise integrations, overlapping DOC24's specialty consultation and appointment-booking value proposition.

Regional players

• Koltin: Mexico-based digital health plan that bundles telemedicine and primary care for corporate employees - directly comparable to DOC24 México's enterprise/corporate segment, though focused solely on the Mexican market.

Broad incumbents

• Teladoc Health: Global incumbent offering virtual care, mental health and chronic disease management to enterprises, insurers and health systems worldwide - representative large-scale player pursuing the same B2B segments DOC24 targets in LatAm.
• Amwell: US-listed enterprise telehealth and virtual care platform sold into health plans, hospitals and employers - comparable business model and customer mix to DOC24's enterprise SaaS + white-label offering.
• Accolade: Enterprise navigation and virtual care platform serving large US employers and health plans with a PEPM-style model; relevant analogue for DOC24's enterprise/corporate wellness positioning and PEPM pricing.

Emerging players

• LetsGetChecked: Connected diagnostics and virtual care platform combining at-home lab testing with telehealth consultations - directly comparable to DOC24's Diagnóstica IoT-enabled diagnostic stations plus virtual consultation model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeopen.spotify.com/show/5vKG1JYWO2ehpz1JiY3FrC
• Xx.com/DOC24latam
• LinkedInlinkedin.com/company/doc24latam

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DOC24