Maintel

What Maintel does

Maintel Holdings Plc is a UK-based communications managed services provider, founded in 1991 and listed on AIM (LSE: MAI), headquartered in London with a secondary office in Blackburn. The company delivers managed unified communications, customer experience (contact centre), security, and connectivity services to approximately 40,000 customer sites across the UK public and private sectors, spanning financial services, retail, public sector, social housing, healthcare, charities, utilities, and manufacturing.

At the core of the offering are three proprietary platforms: the Maintel Infrastructure Platform (MIP), which unifies SD-WAN, legacy WAN, private cloud and voice into a single secure layer; the Maintel Application Platform (MAP), a cloud-native middleware layer launched in March 2024 for building custom connectors, automation and applications; and the Maintel Orchestration Platform (MOP), which automates deployment, monitoring, and change management behind the Maintel Customer Portal. Around this IP layer Maintel wraps managed services delivered on top of best-of-breed third-party technology from Zoom (Platinum Partner), Avaya (Diamond Edge / AXP), Genesys, RingCentral, Cisco, Extreme Networks, and Gamma.

Maintel generates revenue primarily through multi-year managed services contracts (per-user-per-month for services such as the Victim Support deployment, plus co-managed and fully managed models), supplemented by project and implementation revenue tied to onboarding and migration, and an emerging Agentic AI deployment stream. Distribution combines direct enterprise field sales, vendor co-selling, and public sector framework access via the Crown Commercial Services Network Services 3 (RM6116) agreement, supported by a 20+ year distribution relationship with Westcon-Comstor. FY2025 reported revenue was £92.2 million with Adjusted EBITDA of £7.2 million, on underlying revenue growth of 8.2% and Adjusted EBITDA growth of 15.4% in 2024.

Name

Maintel

Legal name

Maintel Holdings Plc

Website

https://maintel.co.uk

Company type

Public

Founded year

1991

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Maintel Holdings Plc is a UK-based AIM-listed communications managed services provider delivering managed unified communications, contact centre, security and connectivity services to ~40,000 customer sites across UK public and private sectors via proprietary MIP/MAP/MOP platforms and partnerships with Zoom, Avaya, Genesys, RingCentral, Cisco and Extreme.

Ownership category

akta.pro rank

Product category

Managed Communications Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Center Networking Services (Switching/Routing/Fabric) (BPAEAEAF)

Keywords

• Managed communications services
• Unified communications solutions
• Contact centre services
• Cloud connectivity services
• Managed network security

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Communications Services: Maintel generates recurring revenue through managed services contracts covering unified communications, customer experience (contact centre), security and connectivity. Services are delivered as fully managed, co-managed, or per-user-per-month models. The company combines third-party vendor technology with its own platforms and service wrap, generating annuity-like recurring revenue from long-term customer relationships.
2. Project and Implementation Services: Professional services revenue from design, deployment, and migration projects. These are typically one-time engagements tied to new customer onboarding or infrastructure upgrades, supporting recurring managed services contracts.
3. Agentic AI Deployment: New revenue stream from AI-powered automated solutions and Agentic AI deployments for customers, positioning Maintel to capture value from enterprise AI adoption.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Maintel is a communications managed services provider delivering unified communications, customer experience (contact centre), security, and connectivity services to UK public and private sector organizations. The company combines third-party vendor technology from Zoom, Avaya, Genesys, RingCentral, Cisco, and Extreme Networks with its own proprietary platforms (Maintel Infrastructure Platform, Maintel Application Platform, Maintel Orchestration Platform) to deliver fully managed, co-managed, or per-user-per-month services. It also provides professional services for design, deployment, and migration projects tied to recurring managed services contracts.

Product overview

Maintel is a communications managed services provider offering a platform-plus-modules architecture built on three proprietary platforms: Maintel Infrastructure Platform (MIP), Maintel Application Platform (MAP), and Maintel Orchestration Platform (MOP). The company delivers three integrated service pillars: Customer Experience (CX Private Cloud, Genesys Cloud, Zoom Contact Centre, Avaya Experience Platform, Gamma Horizon, AudioSafe), Unified Communications (UC Private Cloud+, RingCentral, Zoom Collaboration, Zoom Phone, SIP Trunking, UC Analytics, Managed Mobile), and Security & Connectivity (SD-WAN, Security Service Edge, Secure Connect, LAN/WiFi, Cyber Services). The platforms serve as the foundational technology layer enabling all service delivery, while managed services wrap around third-party technologies (Genesys, Zoom, RingCentral, Avaya) combined with Maintel's own IP for tailored, scalable results.

Differentiator

Problem solved

Functional benefit

Products and services

• CX Private Cloud Fully managed, dedicated contact centre private cloud infrastructure with full redundancy and zero points of failure for enterprise customers.
• Genesys Cloud Cloud-based customer experience and contact centre platform deployed as a managed service, supporting voice, email, chat, messaging and social channels.
• Zoom Contact Centre
• Maintel AudioSafe Archived Call Storage Archived call storage solution providing secure retention and retrieval of call recordings for compliance and quality assurance purposes.
• Gamma Horizon Horizon cloud communications platform providing unified communications and collaboration services for businesses.
• SD-WAN Software-Defined Wide Area Network service connecting distributed sites, enabling cloud-based applications and ensuring security across network infrastructure within a SASE framework.
• Security Service Edge (SSE) Cloud-based security services including Secure Web Gateway, Cloud Access Security Broker, Firewall-as-a-Service, and Zero Trust Network Access within a SASE architecture.
• Secure Connect Fully-managed, always-on security service delivered from the Maintel cloud, protecting organizations from cyber security threats including viruses, hacking, piracy and DDoS attacks with full PCI compliance.
• LAN/WiFi Solutions Local area network and wireless solutions including cloud-managed WiFi with AI-driven network management (ExtremeCloud IQ) for simplified and intuitive network operations.
• Cyber Services Comprehensive cybersecurity services including threat detection, protection, and response capabilities delivered as managed services.
• UC Private Cloud+ Unified Communications private cloud solution providing comprehensive communication and collaboration capabilities with full management and support.
• RingCentral Cloud-based unified communications and collaboration platform provided as a managed service, offering voice, video, messaging, and contact centre capabilities.
• Zoom Collaboration Zoom collaboration suite including video meetings, webinars, and team chat for enhanced workplace communication and collaboration.
• Zoom Phone Cloud-based business phone system integrated with Zoom collaboration platform, providing enterprise-grade telephony with AI capabilities.
• SIP Trunking Session Initiation Protocol trunking service enabling voice connectivity over IP networks, connecting existing PBX systems to the PSTN via the cloud.
• UC Analytics Unified Communications analytics solution providing data analytics and meaningful insights into the health and performance of organizations, developed in alliance with Datatrack.
• Managed Mobile Managed mobile services providing enterprise mobility management with full support and optimization for mobile device deployments.
• Cloud Migration Solutions Migration services to help organizations transition to cloud-based communications and collaboration platforms.
• Contact Centre Solutions End-to-end contact centre managed services covering design, deployment and management of network infrastructures, platforms and software.
• PSTN Switch Off Services Services to help organizations prepare for and migrate away from the UK PSTN network shutdown, including migration of phone lines, alarms, lifts, and broadband.

Quantifiable outcome

• 40% IT expenditure savings achieved for Victim Support through managed infrastructure consolidation
• +5 more outcomes

Named customers24 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Feature7 records

Partnerships

13 partnerships are on record, tiered core, supporting and key.

• ZoomcoreTechnology or Integration · 12 May 2025Partnership announced May 2025 to provide a new managed service offering combining best of private and public cloud communications. Maintel is a Zoom Platinum Partner, the highest partnership level. Maintel delivers Zoom Contact Centre, Zoom Collaboration, and Zoom Phone solutions with optimal configuration and integration capabilities.
• GenesyscoreTechnology or Integration · 24 January 2024Maintel delivers Genesys-based Contact Centre as a Service (CCaaS) public cloud platform. Successfully implemented for Vanquis Bank and other customers requiring enterprise contact centre solutions.
• AvayacoreTechnology or Integration · 5 December 2023Maintel is a Diamond Edge Partner and DevConnect Program Member with co-delivery status across the entire Avaya enterprise portfolio. One of only three UK partners holding the new AXP Specialisation Certification. Partnership spans over 20 years. Supports hundreds of thousands of interactions per day using Avaya technology. Expanded partnership in December 2023 to add Avaya Experience Platform to portfolio.
• DatatracksupportingTechnology or Integration · 8 November 2023Alliance to enhance call management, reporting, and analytics across Maintel's Unified Communications and Contact Centre technology solutions and services.
• Reliance CyberkeyTechnology or Integration · 28 March 2023Cyber security partnership with Reliance Cyber, a leading Managed Security Services and Professional Services Provider. Partnership enhances Maintel's security offering.
• Westcon-ComstorcoreChannel Partner/ Reseller/ Distributor · 29 March 202220+ year strategic partnership with global technology distributor. Westcon-Comstor awarded Maintel UK Partner of the Year 2022 for 46% growth across portfolio. Distributor relationship extends market reach across UK channel.
• RingCentralcoreTechnology or Integration · 20 April 2020Expanded partnership to bring cloud communications solutions to the public sector. Maintel delivers RingCentral's cloud communications, collaboration, video meetings, and contact centre solutions. One of Maintel's first customers for Avaya Cloud Office UCaaS calling solution.
• CiscocoreTechnology or IntegrationDeep Cisco partnership for SD-WAN, security, and SASE solutions. Maintel has over 30 years of experience with Cisco technologies. Partnership enables delivery of Cisco SASE technologies, Cisco Meraki SD-WAN, and Cisco Catalyst SD-WAN solutions.
• Extreme NetworkskeyTechnology or IntegrationExtreme Networks provides LAN and WiFi solutions as part of Maintel's networking portfolio. Deployed for Incommunities with ExtremeCloud IQ for wired and wireless network management.
• Gamma HorizonsupportingTechnology or IntegrationGamma Horizon platform offered as part of Maintel's Customer Experience services, providing additional cloud communications options.
• Crown Commercial ServicescoreChannel Partner/ Reseller/ DistributorMaintel selected for Network Services 3 (RM6116) public sector framework, enabling direct procurement by UK government departments and public sector bodies.
• Social Housing Strategy ForumsupportingStrategic or Co-development PartnerMaintel team members speak at Social Housing Strategy Forum events, sharing expertise on technology needs for the social housing sector.
• MicrosoftsupportingTechnology or IntegrationAvaya Experience Platform runs on Microsoft Azure public cloud. Maintel supports Microsoft Teams integration and Microsoft Clarity for behavioral analytics on Maintel's website.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Excell Group: Excell is a UK-based managed services provider focused on UC, connectivity, and security for enterprise. It is a smaller but comparable competitor in the UK mid-market managed communications space.

Broad incumbents

• RingCentral: RingCentral is a global UCaaS/CCaaS platform vendor that Maintel resells and manages as a Platinum-style partner. As RingCentral expands direct enterprise sales in the UK, it represents both a partner opportunity and a competitive threat to Maintel's managed services wrap.
• Vodafone UK (Business): Vodafone UK Business offers mobile, fixed line, IoT, and UC/CC managed services to enterprise and public sector. It overlaps with Maintel in mobile, connectivity, and unified communications, but operates at significantly greater scale.
• BT Group (BT Business): BT is the UK's largest telecommunications incumbent with a broad enterprise and public sector portfolio spanning managed networks, UC, security, and contact centre. It competes with Maintel on large public sector and enterprise tenders where scale and breadth matter.
• Genesys: Genesys is a global cloud CCaaS platform vendor that Maintel deploys and manages for customers like Vanquis Bank. Genesys's growing direct UK presence overlaps with Maintel's CCaaS managed services practice.

Direct peers

• Chess ICT: Chess is a UK-based managed communications and IT services provider selling voice, connectivity, mobile, and cloud solutions to mid-market customers. It competes with Maintel in the UK mid-market with overlapping vendor relationships.
• Six Degrees Group: Six Degrees is a UK managed cloud, colocation, connectivity, and UC provider serving mid-market and enterprise customers. It is a comparable alternative for buyers evaluating managed communications and SD-WAN services.
• TalkTalk Business (TalkTalk Group): TalkTalk Business delivers wholesale and retail voice, connectivity, and UC services to UK businesses and channel partners. It competes head-on with Maintel in UK SMB and mid-market managed connectivity and SIP trunking.
• Gamma Communications: Gamma is a leading UK-based provider of unified communications, cloud PBX, connectivity, and managed services to business and public sector customers. It is Maintel's closest direct competitor in the UK mid-market and enterprise UCaaS/CCaaS managed services space, and Gamma Horizon is even offered as a white-label option within Maintel's portfolio.
• Daisy Corporate Services: Daisy is one of the UK's largest independent managed services providers, offering UC, connectivity, and cloud services to enterprise and public sector. It overlaps with Maintel across virtually all of its product portfolio and target segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCjz1VaU1SA6T_iZlEXpybDw
• LinkedInlinkedin.com/company/maintel
• Xx.com/Maintel

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A8 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maintel