What Soluno BC does

Soluno BC is a Stockholm-headquartered cloud business communications provider operating within the Dstny Group and positioned as the single largest and most expansive operator-independent operator in the Nordic market. Founded in 2017, the company serves an estimated 3-5 million users across Belgium, Denmark, France, the Netherlands, and Sweden, addressing start-ups, SMEs, and enterprises in verticals including retail, healthcare, banking, IT, and recruitment. Named customers span entertainment (Wallmans), humanitarian operations (Läkare Utan Gränser / Doctors Without Borders), and non-profit helplines (Mansjouren), illustrating a deliberately broad vertical mix.

The platform unifies telephony, PBX, contact center, and meeting capabilities and is designed to interoperate with third-party ecosystems including Microsoft Teams, Google, Zoom, and major CRM and ERP systems. Its AI product surface includes Voice Agent (supporting 50+ languages), AI SIM, Meeting Assistant, Call Assistant, and AI Copilot. The company holds ISO 9001, 27001, and 27701 certifications and runs European data infrastructure, supporting GDPR-aligned deployments for regulated buyers. Leadership consists of Group CEO Patrik Sörqvist and CEO Mattias Ohde.

Soluno BC combines subscription-based cloud telephony with a freemium tier for entry-level users, hardware-as-a-service offerings delivered through a Samsung partnership, and partner-driven distribution via the Partner Club, MySales, and MyAcademy channels. The company has expanded through acquisitions of Taika Company Oy in 2018 and NetNordic's Cloud Telephony Business in 2021, and operates with a headcount band of 51-100 employees.

Name

Soluno BC

Legal name

Dstny

Website

https://soluno.se

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Soluno BC is a Stockholm-based cloud business communications provider serving 3-5 million users across five European countries. It delivers telephony, PBX, contact center, and AI-powered meeting tools to SMBs and enterprises via subscription, freemium, and partner channels.

Ownership category

akta.pro rank

Product category

Cloud Communications / Unified Communications as a Service

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Cloud business communications
• Cloud PBX telephony
• AI voice assistants
• Unified communications platform
• VoIP business telephony

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Subscription Services - Cloud Communications: Recurring subscription revenue from cloud PBX, softphone, mobile subscriptions, and AI services. Services are offered as monthly or annual subscriptions with various tiers based on organization size and features required.
2. AI Services (Freemium to Paid): Meeting Assistant offered as freemium (5 hours/month free) with paid tiers for additional capacity. Voice Agent and Call Assistant offered as premium add-ons to core subscriptions.
3. Phone as a Service (Hardware): Business mobiles provided as a monthly service, generating recurring revenue from device provision without upfront capital investment from customers.
4. Professional Services: Implementation, training, and support services potentially offered alongside product deployments, particularly for enterprise customers requiring customized setup.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Soluno BC, operating as Dstny in Sweden, provides a cloud-based business communications platform offering cloud PBX (Molnbaserad växel), softphone, mobile business subscriptions, and AI-driven assistants (Voice Agent, AI SIM, Meeting Assistant, Call Assistant). The company serves over 3 million users in Europe with integrated telephony, meeting transcription, CRM logging, and Microsoft Teams connectivity through Call2Teams. Phone as a Service delivers business mobiles on a monthly subscription, removing upfront hardware capital expenditure.

Product overview

Dstny (Soluno BC) is a cloud-based business communications platform offering a unified portfolio of communication and AI solutions. The core offering includes cloud PBX (Molnbaserad växel), softphone, mobile subscriptions, and international numbers. AI-powered features are delivered through Voice Agent (autonomous customer service agent), AI SIM (personal assistant in SIM card), Meeting Assistant and Live Meeting Assistant (automatic meeting transcription and summarization), AI Copilot (conversation analytics), and Call Assistant (call transcription and CRM logging). Intelligence products include call recording, VoIPCube, and analytics dashboard. Integration products enable Microsoft Teams connectivity via Call2Teams with Direct Routing. The platform supports Microsoft Teams, Google Meet, and Zoom integrations with CRM and ERP systems.

Differentiator

Problem solved

Functional benefit

Brands

• Dstny AI Assistant: AI-powered personal assistant integrated into SIM cards and communication workflows, providing automatic call and meeting summaries.
• Dstny Copilot
• Dstny Voice Agent
• Dstny Meeting Assistant
• Dstny Live Meeting Assistant
• Dstny Call Assistant
• Dstny VoIPCube
• Dstny Analytics / Dashboard
• Call2Teams
• Phone as a Service
• AI SIM

Products and services

• Voice Agent AI agent that answers customer calls and chats 24/7 in over 50 languages, handling routine inquiries and escalating complex issues to the appropriate person.
• Molnbaserad växel (Cloud PBX) Cloud-based telephone system allowing employees to manage calls from anywhere via mobile or desktop, with full collaboration features and no hardware required.
• Softphone Desktop application for business communications enabling call management, messaging, and collaboration features.
• Phone as a Service Mobile devices provided as a monthly subscription service, offering circular economy benefits and always-up-to-date hardware without capital investment.
• AI SIM SIM card with built-in personal AI assistant that transforms calls and meetings into structured information automatically, from first ring to final follow-up.
• Meeting Assistant AI-powered meeting assistant that takes notes, documents decisions, and tracks action items across Microsoft Teams, Google Meet, and Zoom. Includes 5 free hours of AI-driven meeting summaries per month with CRM sync and email integration.
• Live Meeting Assistant Records, transcribes, and automatically summarizes meetings in real-time, with shareable summaries ready for the entire organization.
• AI Copilot Conversation coaching tool that analyzes customer calls, emails, and chats, providing statistics on conversation quality and improvement areas for staff development.
• Call Assistant Captures, transcribes, and summarizes phone calls regardless of device used, logging conversations directly to CRM with summaries, decisions, and action items.
• Call Recording Service for recording business calls for compliance, training, and quality assurance purposes.
• VoIPCube Voice over IP solution enabling internet-based call management and integration.
• Analytics / Dashboard Analytics platform providing insights into communications, call metrics, and business performance data.
• Call2Teams Direct Routing and Teams Connect Telephony solution enabling Microsoft Teams integration with external phone lines.
• Företagsabonnemang (Business Mobile Subscriptions) Mobile business subscriptions with unlimited calls, data, and extended roaming, fully integrated with cloud PBX and AI services.
• Internationella nummer (International Numbers) International phone numbers for global business presence across multiple countries.

Quantifiable outcome

• 5 hours free AI-powered meeting summaries per month with no credit card required
• +2 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature14 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration enabling Call2Teams direct routing, Teams Connect Telephony, and Teams Line Status features. Deep integration allowing Dstny telephony functionality within the Microsoft Teams environment.
• GooglecoreTechnology or IntegrationGoogle Meet integration for Dstny Meeting Assistant and Live Meeting Assistant, enabling AI-powered meeting summaries and transcription within Google Meet sessions.
• ZoomcoreTechnology or IntegrationZoom integration for Meeting Assistant and Live Meeting Assistant, providing AI-powered meeting support across the Zoom platform.
• CRM Systems (Salesforce, HubSpot, Microsoft Dynamics)coreTechnology or IntegrationCRM integrations for automatic call logging, with Call Assistant transcribing calls and logging summaries, decisions, and action items directly into CRM systems including Salesforce, HubSpot, and Microsoft Dynamics.
• ERP SystemssupportingTechnology or IntegrationIntegration with enterprise resource planning systems for seamless business workflow connectivity beyond communications.
• SamsungsupportingTechnology or IntegrationSamsung featured as hardware partner for Phone as a Service offerings, providing mobile devices as part of the circular monthly service offering.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RingCentral: Global UCaaS/CCaaS leader offering cloud PBX, voice, video, and contact center solutions to businesses of all sizes. Directly comparable to Dstny's core cloud PBX, softphone, and AI-driven voice offerings, though RingCentral operates at significantly larger global scale.
• Zoom (Zoom Phone): Zoom Phone is a global cloud PBX offering that competes directly with Dstny's Cloud PBX, with integrated Zoom AI Companion providing transcription and summarization analogous to Dstny's Meeting Assistant and Live Meeting Assistant.
• 8x8: 8x8 is a publicly traded UCaaS and CCaaS provider offering cloud communications, voice, contact center, and AI-powered analytics to enterprises globally. Highly comparable in product mix (cloud PBX, AI, contact center) though operating at a larger scale and broader geographic footprint.
• GoTo (formerly LogMeIn): GoTo offers cloud-based phone systems (GoTo Connect), meeting, and contact center solutions targeting SMBs and mid-market. Comparable in target customer segments and cloud PBX + AI feature set, though primarily North American in focus.

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone bundles telephony into Microsoft 365, providing direct routing and native cloud PBX capabilities. Dstny's Call2Teams and direct-routing products are explicitly built to integrate with Teams, making Microsoft both a critical channel and the principal competitive threat.
• Vonage (Ericsson): Vonage, now owned by Ericsson, offers UCaaS, CCaaS, and communications APIs. Directly comparable to Dstny's cloud PBX and AI agent capabilities, with substantially greater scale and Ericsson-backed resources.
• Avaya: Avaya is a long-established enterprise communications provider with cloud PBX and contact center offerings (Avaya OneCloud). Operates as a broader incumbent with overlapping capability but legacy enterprise focus and different go-to-market orientation.
• Telia Company: Telia is the leading Nordic carrier offering enterprise communications, mobile, and unified communications services. Competes with Dstny across Nordic enterprise and SMB markets, with stronger carrier heritage and bundled connectivity offerings.
• Mitel: Mitel provides cloud and on-premises business communications including MiCloud and contact center solutions. Overlaps with Dstny's cloud PBX and CCaaS positioning, particularly in European and global enterprise markets.

Regional players

• Telavox: Telavox is a Nordic cloud communications provider offering UCaaS and mobile services across Sweden, Norway, and Denmark. Direct competitor to Soluno BC in the Nordic market with overlapping SMB and enterprise customer bases.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Soluno BC