The Arc of Hilo

Name

The Arc of Hilo

Legal name

The Arc of Hilo

Website

https://arcofhilo.org

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Vocational Rehabilitation Services (62431), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Intellectual & Developmental Disabilities (IDD) Schools & Life Skills Programs (EDAKAAAD)

Keywords

• Disability support services
• Supported employment programs
• Low-income housing
• Vocational training services
• Community-based rehabilitation

Headquarters

HQ city

Hilo

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Government Funded Services: Medicaid Waiver funded services through Hawaii Department of Health Developmental Disabilities Division (DDD) for eligible participants. Services include Adult Day Programs, Personal Attendant Services, and Supported Employment.
2. Commercial Service Contracts: Contracts for commercial laundry, janitorial, and landscaping services with county, federal, state, and private enterprise customers. Paid almost half a million dollars in wages to participants.
3. Facility Rentals: Event Center rentals (4,632 sq ft), party tent rentals, and commercial kitchen rental through the Reservation Center.
4. Organic Farm Produce Sales: Sales of hydroponically grown lettuce, tomatoes, sweet peppers, vanilla, cocoa and coffee through the Reservation Center.
5. Donations and Fundraising: 501(c)(3) nonprofit relying on donations from individuals, foundations, and business partners. 'Adopt The Arc' business partnering program where businesses pledge percentage of sales.
6. LASR Program Funding: Non-Medicaid Waiver eligible participants can access services through LASR program facilitated by Goodwill Industries Hilo.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The Arc of Hilo is a 501(c)(3) nonprofit that provides disability support services to adults and youth with developmental and other disabilities in Hawaii County, including Adult Day Programs, Personal Attendant Services, Supported Employment, Low Income Housing, and a Youth Career Exploration Program. It also operates commercial social enterprises (Commercial Laundry, Janitorial, and Landscape Maintenance services) staffed by individuals with disabilities at 100+ community work sites, alongside an Organic Farm social enterprise and a Reservation Center for event venue rentals.

Product overview

The Arc of Hilo is a non-profit service organization offering a portfolio of disability support services and commercial social enterprises. The core service portfolio includes Adult Day Programs, Personal Attendant Services, Supported Employment, and Low Income Housing for adults with disabilities. The organization operates commercial social enterprises (Commercial Laundry, Janitorial, and Landscape Maintenance services) staffed by individuals with disabilities at over 100+ community work sites. Additional programs include a Youth Career Exploration Program for transition-age youth, an Organic Farm social enterprise, and a Reservation Center for event venue rentals. Services are available to eligible participants through Medicaid Waiver funding or the LASR program.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Day Programs Community-based day program providing socialization, recreation, training, transportation, and healthy meals for adults with developmental and other disabilities, offered Monday through Saturday. Available at no cost via Medicaid Waiver through Hawaii DDD.
• Personal Attendant Services One-on-one assistance helping individuals with disabilities with daily tasks, community access, transportation, shopping, meal planning, and personal independence. Available at no cost via Medicaid Waiver.
• Supported Employment Vocational training and job placement support for adults with developmental and other disabilities, including job development, coaching, and employment on commercial work crews across 100+ community work sites.
• Low Income Housing Three low-income apartment complexes (Hale Ulu Hoi I, II, and III) totaling 54 units providing affordable housing to low-income adults with disabilities capable of independent living in Hilo, Hawaii.
• Youth Career Exploration Program Partnership program with east Hawaii County high schools offering young adults with special needs ages 16-22 work experience across 100+ community work sites to help identify career interests before graduation.
• Commercial Laundry Services Commercial laundry services for healthcare facilities, restaurants, hotels, and private residents, staffed by individuals with disabilities. Pricing: $1.35 per lb with 20 lb minimum. Pick up and delivery available.
• Janitorial Services Commercial janitorial services for government agencies, businesses, and private clients, staffed by individuals with disabilities across 100+ community work sites throughout Hawaii County.
• Landscape Maintenance Services Yard maintenance and groundskeeping services for county, corporate, and private residential clients, staffed by individuals with disabilities.
• Reservation Center (Event Center and Facility Rentals) Reservation Center offering a 4,632 sq ft multi-purpose event center, party tent rentals, commercial kitchen rental, and organic farm produce availability for event and facility customers in Hilo.
• Organic Farm 5,700 square foot organic hydroponic farm social enterprise producing lettuce, tomatoes, sweet peppers, vanilla, cocoa, and coffee. Provides training opportunities for adults in day programs, supported employment, and career exploration programs.

Quantifiable outcome

• 220+ families served with disability support services
• +3 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• East Hawaii County High SchoolscoreStrategic or Co-development PartnerFormal partnership with east Hawaii County high schools for the Career Exploration program. Students ages 16-22 with special needs gain work experience across 100+ community work sites before graduation.
• IslandWide ExcavationsminorOthersSponsor for the Arc of Hilo Organic Farms project, providing financial support for the social enterprise.
• Jas. W. GloverminorOthersSponsor for the Arc of Hilo Organic Farms project, providing financial support for the social enterprise.
• Nutrien Ag SolutionsminorOthersSponsor for the Arc of Hilo Organic Farms project, providing agricultural solutions support.
• CS IncminorOthersSponsor for the Arc of Hilo Organic Farms project.
• HPM Building SupplyminorOthersSponsor for the Arc of Hilo Organic Farms project.
• MatsonminorOthersCorporate sponsor for the Youth Career Exploration Program.
• Ohana FuelsminorOthersCorporate sponsor for the Youth Career Exploration Program.
• Goodwill Industries HilocoreStrategic or Co-development PartnerFacilitates LASR program for non-Medicaid Waiver eligible participants with intellectual disabilities to access Arc of Hilo services.
• Hawaii Department of Health - Developmental Disabilities Division (DDD)coreOthersState agency providing Medicaid Waiver funding for eligible participants to access Adult Day Programs, Personal Attendant Services, and Supported Employment.
• Hawaii Department of Vocational RehabilitationcoreOthersState agency providing job development and coaching support for individuals with disabilities seeking employment.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Goodwill Industries of Hawaii: Hawaii-based 501(c)(3) operating vocational training, supported employment, and social enterprise programs (similar to Arc of Hilo's LASR-supported participants). Directly comparable in mission, funding mix (Medicaid + commercial), and Hawaii operating environment; also the LASR program facilitator for Arc of Hilo.
• Easterseals Hawaii: Statewide disability services nonprofit offering early intervention, employment support, and community living programs. Comparable in service breadth, Hawaii footprint, and Medicaid-funded service delivery model.
• Lanakila Rehabilitation Center: Honolulu-based 501(c)(3) providing vocational training, supported employment, and social enterprise opportunities for people with disabilities. Direct functional peer in Hawaii with similar supported-employment and crew-based service delivery.
• National Core: Multi-state operator of Arc-style disability services, housing, and vocational programs. Directly comparable in service mix (housing + day programs + employment) and Medicaid Waiver funding model.
• Hawaii Centers for Independent Living: Hawaii federally-funded independent living center serving persons with disabilities with counseling, advocacy, and transition services. Comparable in mission and Hawaii operating environment.
• The Arc of Maui: Sister Arc chapter in Hawaii serving Maui County with similar disability support, employment, and residential programs. Direct peer within the same Arc national network, serving a different Hawaiian island.

Broad incumbents

• The Arc of the United States: National umbrella organization to which The Arc of Hilo belongs since 1995. Broader industry incumbent providing advocacy, branding, and chapter coordination; comparable in mission and chapter-based service model.

Others

• Helping Hands Hawaii: Oahu-based community services nonprofit providing social assistance including disability and elderly support. Adjacent peer serving overlapping vulnerable populations in Hawaii.
• Hawaii State Department of Health DDD: State government agency that administers the Medicaid Waiver funding Arc of Hilo relies on. Not a competitor but a key counterpart and ecosystem dependency shaping the organization's service model.

Regional players

• Aloha Independent Living Hawaii: Hawaii-based independent living and disability support services provider. Comparable in mission and service type, but operates primarily on Oahu rather than Hawaii Island.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ArcOfHilo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Arc of Hilo