Options Community Services
Options Community Services is a Surrey, BC-based non-profit (founded 2009 via merger; roots to 1971) that delivers 100+ free social services programs across 35 locations in the Lower Fraser Valley, funded by government grants and donations.
- Company typePrivate
- Founded2009
- HeadquartersSurrey, Canada
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Options Community Services does
Options Community Services (OCS) is a non-profit registered charity (BN 811786227 RR0001) headquartered in Surrey, British Columbia, that delivers over 100 community social services programs free of charge to clients across Surrey, Delta, White Rock, and Langley. The organization was established on April 1, 2009 via merger of Surrey Community Services Society (1971) and OPTIONS: Services to Communities Society (1973), and today operates 35 service locations with a workforce of approximately 600 staff and hundreds of volunteers. Its service portfolio spans the Settlement and Integration Program (SIP), the BC Newcomer Services Program (BC NSP), the Home-Based Withdrawal Management and Detox Program (culturally competent in English, Punjabi, and Hindi for adults 19+), and the 24/7 Fraser Health Crisis Line operating as part of the BC Crisis Line Network.
OCS is funded almost entirely by third-party payers rather than client fees. Revenue streams consist of recurring government grants from the Ministry of Post-Secondary Education and Future Skills, Immigration Refugees and Citizenship Canada, BC Mental Health and Substance Use Services (PHSA), and the Province of British Columbia through the Stronger Community Services Fund, supplemented by charitable donations and grants from foundations and corporate donors including Vancouver Foundation, Surrey Homelessness & Housing Society, Surrey Firefighters Charitable Society, Fraser Valley Realtors Charitable Foundation, and Canadian Tire. The underlying technology stack is described as a social services delivery platform with crisis line infrastructure and community outreach capabilities, with no proprietary AI, app, or API products.
The business operates a community-led go-to-market model in which clients access services through self-referrals, the crisis line, and partnerships with Surrey Libraries, City of Surrey Recreation Centres, United Way BC, and other agencies. OCS holds COA (Council on Accreditation) accreditation and is supported in affordable housing development by its sister society, Habitat Housing Society, which owns or is developing Hazel Villa (12 units), Sunset Grove (25 units), Habitat@81st (100 units), a planned 65-unit building for women and children fleeing violence, and additional projects in the South Fraser Region. Leadership transitioned on July 7, 2025 when Neil Arao succeeded retiring CEO Christine Mohr (CEO since January 3, 2006).
Options Community Services firmographics
Firmographics- Name
- Options Community Services
- Legal name
- Options Community Services Society
- Website
- https://options.bc.ca
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Options Community Services is a Surrey, BC-based non-profit (founded 2009 via merger; roots to 1971) that delivers 100+ free social services programs across 35 locations in the Lower Fraser Valley, funded by government grants and donations.
- Ownership category
- akta.pro rank
Options Community Services industry classification
Industry- Product category
- Community Social Services
- NAICS
- Community Food and Housing, and Emergency and Other Relief Services (6242), Services for the Elderly and Persons with Disabilities (62412), Emergency and Other Relief Services (624230)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Community Centers & Neighborhood Support Services (BPAGAEAL)
- akta.pro secondary industries
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Financial Assistance & Benefits Navigation Services (BPAGAEAK)
Keywords
Where Options Community Services is headquartered
LocationHeadquarters
- HQ city
- Surrey
- HQ country
- Canada
- HQ region
- North America
Offices5 records
Markets served
Options Community Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Government Funding: Funded by government bodies including the Ministry of Post-Secondary Education and Future Skills, Immigration Refugees and Citizenship Canada, BC Mental Health and Substance Use Services (PHSA), and the Government of British Columbia through Stronger Community Services Fund
- Donations and Grants: Charitable donations from individuals, corporate donors, and foundations including Vancouver Foundation, Surrey Homelessness & Housing Society, Surrey Firefighters Charitable Society, Fraser Valley Realtors Charitable Foundation, and Canadian Tire
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Free community social services |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Options Community Services product offering
Product offeringCore offering
Options Community Services is a non-profit registered charity that delivers free community social services across the Lower Fraser Valley in British Columbia. Its portfolio spans housing assistance, mental health and addiction support (including a home-based withdrawal management and detox program and a 24/7 crisis line), settlement and integration services for newcomers and refugees, employment assistance, family and youth services, and crisis intervention. A sister society, Habitat Housing Society, develops and operates affordable housing complexes in the South Fraser Region.
Product overview
Options Community Services offers over 100 community programs delivered by 600 staff across 35 locations, primarily serving Surrey, Delta, White Rock and Langley in BC. The organization operates a multi-service portfolio including the Settlement and Integration Program (SIP) for immigrants and refugees, the BC Newcomer Services Program (BCNSP), the Home Based Withdrawal Management and Detox Program for substance use support, and the Fraser Health Crisis Line. A sister organization, Habitat Housing Society, develops affordable housing. Services span housing support, crisis intervention, employment assistance, family services, and newcomer integration, all delivered through trained staff and volunteers without a technology product.
Differentiator
Problem solved
Functional benefit
Brands
- Habitat Housing Society: A sister society to Options Community Services that develops and builds affordable housing complexes in the South Fraser Region, including Hazel Villa (12-unit apartment in White Rock), Sunset Grove (25-unit housing for families), and Habitat@81st (100-unit mixed income apartment in Surrey Newton).
Products and services
- Settlement and Integration Program (SIP) Helps immigrants and refugees build a new life in Canada by offering personalized support, community orientation, and access to essential services delivered in their language. Targeted at Permanent Residents, Protected Persons, and Convention Refugees.
- BC Newcomer Services Program (BC NSP) Assists Work Permit Holders, Study Permit Holders, Naturalized Citizens, and certain individuals without valid work/study permits — including Refugee Claimants, CUAET visa holders and BC Provincial Nominees — to access settlement, immigration, and support services.
- Home-Based Withdrawal Management and Detox Program Provides culturally competent, free at-home medical detox support delivered by doctors, nurses, outreach workers, and clinical counsellors for individuals aged 19 and older in English, Punjabi, and Hindi.
- Fraser Health Crisis Line Provides immediate, free, and confidential 24/7 emotional support, crisis intervention, and community resource information to people of all ages through trained volunteers, responding to calls throughout British Columbia.
- Habitat Housing Society (Sister Society) Sister society to Options Community Services that develops and builds affordable housing complexes in the South Fraser Region, including Hazel Villa, Sunset Grove, and Habitat@81st properties, jointly developing affordable housing projects to address community homelessness and housing instability.
Companies that use Options Community Services
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Options Community Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Options Community Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Habitat Housing SocietycoreSister society that develops and builds affordable housing complexes in the South Fraser Region. Jointly developing affordable housing projects including a 65-unit building and second housing build.
- United WaycoreLong-standing partnership with United Way BC for community support initiatives.
- BC Crisis Line NetworkcoreThe Fraser Health Crisis Line is part of the BC Crisis Line Network and Crisis Line Association of BC, responding to calls throughout British Columbia.
- Surrey LibrariesminorPartnership to provide settlement support services at Surrey Library locations.
- City of Surrey Recreation CentresminorPartnership to provide settlement support services at City of Surrey Recreation Centres.
- High Fashion & High Tea Event SponsorsminorSponsors include Schmunk Gatt Smith, Fortis BC, Skye Avenue-Kitchen & Lounge, The Feminine Fellowship Outreach Society, Art of Thread, Armaan DBG, Surrey & White Rock Board of Trade, ICONS Media, Entertainment Magazine, Surrey NOW-Leader, and Drishti.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
Options Community Services competitors and assessment
Company assessmentDirect peers
- Pacific Immigrant Resources Society (PIRS): Vancouver-based non-profit specializing in settlement services for immigrants and refugees - overlapping newcomer service mandates with OCS's Settlement and Integration Program and BC Newcomer Services Program.
- DIVERSEcity Community Resources Society: Fraser Valley-based non-profit delivering settlement, employment, and language services to immigrants and refugees, with overlapping newcomer and family programming for similar ethno-cultural communities in Surrey.
- YWCA Metro Vancouver: Regional non-profit providing housing, women's services, and family support programs, including women's transition housing - directly comparable to OCS's services for women and children fleeing violence.
- Family Services of Greater Vancouver: Non-profit delivering counselling, family support, and community-based services across the Lower Mainland - overlapping family services and community support mandates in the same region.
- Pacific Community Resources Society (PCRS): BC-wide non-profit providing social services including youth, family, and community programs with a comparable multi-service, multi-site operating model and community-based service delivery.
- Sources Community Resources Society: Non-profit serving White Rock, South Surrey, and Delta with social services including counselling, housing, and community programs - direct geographic overlap with three of OCS's four core service areas.
- Surrey Urban Mission: Surrey-based faith-rooted non-profit providing crisis intervention, housing, food security, and community outreach to vulnerable populations - highly overlapping client base and direct service delivery model.
Broad incumbents
- United Way British Columbia: Provincial funder and convenor for community services across BC, including a long-standing partnership with OCS - comparable scope in funding and convening capacity at a regional level.
- Fraser Health Authority: Provincial health authority that operates the Fraser Health Crisis Line through OCS and provides public health funding - a major partner/funder with overlapping crisis, mental health, and substance use mandates across the same region.
Regional players
- Boys & Girls Clubs of South Coast BC: Regional youth services non-profit operating clubs and programs across the Lower Mainland, including Surrey - comparable community-anchored service delivery model with substantial youth/family program overlap.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Options Community Services social profiles
Digital presenceOptions Community Services compliance and trust
Trust signalCompliance1 record
Options Community Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Options Community Services leadership team
Management profileNumber of profiles
Profiles6 records
Options Community Services subsidiaries and ownership
Company hierarchySubsidiaries1 record
Options Community Services funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Options Community Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Options Community Services
What does Options Community Services do?
Options Community Services is a non-profit registered charity that delivers free community social services across the Lower Fraser Valley in British Columbia. Its portfolio spans housing assistance, mental health and addiction support (including a home-based withdrawal management and detox program and a 24/7 crisis line), settlement and integration services for newcomers and refugees, employment assistance, family and youth services, and crisis intervention. A sister society, Habitat Housing Society, develops and operates affordable housing complexes in the South Fraser Region.
Is Options Community Services a public or private company?
Options Community Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Options Community Services founded?
Options Community Services was founded in 2009. It employs 251 to 500 people.
Where is Options Community Services based?
Options Community Services is headquartered in Surrey, Canada, in the North America region.
How does Options Community Services make money?
Two revenue lines are on record. Government Funding is the primary driver. The others are donations and Grants.
Who are Options Community Services's main competitors?
Direct peers on record are Pacific Immigrant Resources Society (PIRS), DIVERSEcity Community Resources Society, YWCA Metro Vancouver, Family Services of Greater Vancouver, Pacific Community Resources Society (PCRS), Sources Community Resources Society and Surrey Urban Mission. Broad incumbents are United Way British Columbia and Fraser Health Authority. Boys & Girls Clubs of South Coast BC is listed as a regional player.
Does Options Community Services have an API?
No public API is recorded for Options Community Services.
What industry is Options Community Services in?
Options Community Services's product category is Community Social Services. Its primary akta.pro industry code is BPAGAEAL, Community Centers & Neighborhood Support Services, with a secondary code of BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts). Its NAICS code is 6242 and its SIC code is 8300.