Xmartek

What Xmartek does

XmarteK, LLC is a Fort Lauderdale–based (Aventura, Florida) business communications solutions provider that has operated since 2005 and describes itself as a pioneer in VoIP hardware implementation in Latin America. The company is the exclusive distributor for the 3CX software-based IP PBX and unified communications platform across Latin America and co-created the DICEM Customer Experience Management platform with DINside de Chile. Its product surface combines 3CX (voice, video, messaging, collaboration), the DICEM CEM/contact-center stack, a web-based SIP calling add-on called SIPCALLER, Patton Electronics gateways (PSTN, SIP trunk, Microsoft Teams, and legacy-equipment integration), and a multimedia contact center offering that lists IVR, ASR, TTS, predictive dialers, call recording, click-to-call, SMS, and email among its capabilities.

The company operates through two legal entities — XmarteK LLC in Florida and Xmardata De Colombia S.A.S. in Bogotá — giving it a regional footprint anchored in the US and a Latin American hub. Go-to-market is built around two motions: a channel-partner program that recruits, onboards, and supports authorized 3CX resellers across LATAM (with Patton Electronics as a secondary channel) and a direct enterprise sales team reachable via [email protected]. Reseller enablement is delivered through the free XmarteK Academy self-study platform and through regional events such as TEKDAY Medellín. Hardware distribution from Polycom, Cisco, snom, Yealink, Grandstream, Fanvil, Jabra, Plantronics, Sennheiser, and VXI is offered as part of the deployment portfolio.

Revenue is generated across five streams: SaaS subscriptions for cloud-based communications, software licensing (3CX and DICEM), hardware sales, professional services (voice-readiness assessments, implementation, customization, integration), and managed services (hosting, turnkey solutions, remote management acting as an extension of customer IT). Pricing is quote-based and not publicly disclosed, and the company also provides 7×24 monitoring for VoIP and WebRTC deployments. End customers are Latin American enterprises seeking to replace legacy telephony and contact-center operations and the network of 3CX resellers and integrators that XmarteK itself arms. Leadership disclosed in the data: Juan Pazos, President. No funding rounds, financial figures, or ownership details are disclosed in the source material.

Name

Xmartek

Legal name

XmarteK LLC

Website

https://xmartek.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

XmarteK is a Florida-based business communications solutions provider and the exclusive Latin American distributor of the 3CX unified communications platform, offering VoIP, contact center, and DICEM CEM solutions to enterprises and channel resellers across LATAM.

Ownership category

akta.pro rank

Product category

Unified Communications Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

Keywords

• Unified communications
• VoIP solutions
• Contact center software
• IP PBX distribution
• Managed communications services

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. SaaS Subscriptions: Subscription-based pricing for cloud-based unified communications and contact center solutions, providing recurring revenue with scalability and flexibility
2. Software Licensing: Licensing of 3CX unified communications platform as exclusive distributor for Latin America, and DICEM CEM platform
3. Hardware Sales: Sale of VoIP hardware including IP phones, gateways, and related equipment from partner brands (Polycom, Cisco, snom, Yealink, Grandstream, Jabra, etc.)
4. Professional Services: Voice readiness assessments, enterprise communications strategy consulting, implementation, customization, and system integration services
5. Managed Services: Turn-key solutions, hosting, and remote management services where XmarteK acts as extension of customer's IT department

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

XmarteK is a service provider and exclusive Latin American distributor of the 3CX unified communications platform, additionally co-creating and distributing the DICEM customer experience management platform and Patton Electronics hardware solutions. The company delivers professional, managed, and monitoring services around these software platforms, alongside its own SIPCALLER and contact center offerings. Its revenue model combines software subscription/licensing, hardware distribution, and recurring managed services for enterprise customers and channel partners.

Product overview

XmarteK is a business communications solutions provider offering an integrated portfolio centered on the 3CX unified communications platform and DICEM customer experience management platform. The portfolio includes SIPCALLER for enhanced calling capabilities, XmarteK Academy for reseller training, and Patton Electronics hardware solutions as exclusive Latin American distributor. Services include professional consulting, managed services (SaaS, hosting, remote management), and 24/7 monitoring for VoIP and WebRTC deployments. The company positions itself as a strategic partner for channel integrators rather than just a vendor, providing onboarding programs, technical support, and collaboration tools extension to the 3CX UC system.

Differentiator

Problem solved

Functional benefit

Brands

• SIP CALLER: Web-based SIP calling platform accessible at sipcaller.xmartek.co
• Xmardata
• XmarteK Academy
• DICEM
• XSUPPORT

Products and services

• 3CX Unified Communications Platform A unified communications platform combining phone system, live chat, video conferencing, and integrations, sold as XmarteK's flagship offering to enterprises and resellers across Latin America.
• DICEM Customer Experience Management Platform A customer experience management platform that consolidates customer interactions across multiple channels to give agents and supervisors unified context and visibility.
• SIPCALLER A SIP-based callback module that integrates with Asterisk and 3CX to provide callback-on-busy and related calling functionality.
• XmarteK Contact Center A multimedia contact center solution combining 3CX, Asterisk, and DICEM capabilities with omnichannel features and remote-ready architecture.
• Patton Electronics Hardware Solutions Hardware product lines from Patton Electronics including SmartNode, Trinity, and SmartLink, distributed by XmarteK for VoIP and UC connectivity.
• Professional Services Implementation, integration, customization, and consulting services delivered for 3CX, DICEM, Patton, and related solutions.
• Managed Services Recurring administration and operation of customer PBX, UC, and contact center environments by XmarteK on behalf of customers and resellers.
• Monitoring Services 24/7 monitoring services that oversee customer and partner communications environments for uptime, performance, and issue detection.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and major.

• 3CXcoreTechnology or IntegrationExclusive distributor for 3CX unified communications platform in Latin America. 3CX is a software-based, open standard IP PBX offering complete unified communications features. XmarteK manages channel recruitment, onboarding, and support for authorized 3CX resellers across the region.
• DINside de Chile (PlanDinside)coreStrategic or Co-development PartnerCo-created DICEM, a Customer Experience Management (CEM) platform of significant recognition in Spanish-speaking countries. PlanDinside is a software developer based in USA and Chile, experts in CRM/CEM and knowledge platforms.
• Patton ElectronicsmajorChannel Partner/ Reseller/ DistributorChannel partner program for Patton gateway products. XmarteK offers PSTN integration, SIP trunk integration, MS Teams integration, legacy equipment integration, cloud management tools, and structured channel program with incentives and demand generation support.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• 3CX: 3CX is the unified communications platform that XmarteK exclusively distributes in Latin America. As a software-based IP PBX/UC vendor serving SMBs and mid-market globally, 3CX is the closest direct peer — XmarteK is essentially the LATAM commercial extension of 3CX's channel.
• Patton Electronics: Patton Electronics is both a partner and adjacent competitor in LATAM — XmarteK runs the Patton channel program for gateway/PSTN/SIP/Teams integration products. Patton overlaps directly with XmarteK's gateway and interoperability offering.
• Mitel: Mitel is a UC/communications vendor with a strong channel model and LATAM footprint, comparable in positioning to 3CX and a peer in the mid-market UC segment where XmarteK operates.

Broad incumbents

• Sangoma Technologies: Sangoma acquired 3CX and is the corporate parent of the platform XmarteK distributes. Sangoma is a broader incumbent in UC, SIP trunking, and communications hardware, with overlapping go-to-market and channel dynamics.
• RingCentral: RingCentral is a leading cloud-native UCaaS/CCaaS provider competing in the same enterprise communications category as 3CX/XmarteK, particularly in mid-market and enterprise segments across LATAM.
• 8x8: 8x8 is a cloud UCaaS and contact center provider targeting mid-market and enterprise customers — a directly comparable cloud communications competitor to XmarteK's 3CX + DICEM stack.
• Genesys: Genesys is a global CCaaS/CXM platform leader that directly competes with XmarteK's DICEM platform in the customer experience and contact center category, including in Spanish-speaking LATAM markets.
• Cisco (Webex): Cisco's Webex Calling and Contact Center suite is a large incumbent competitor to 3CX-based solutions. XmarteK also resells Cisco IP phones, making Cisco both a partner and a competing platform.
• Microsoft (Teams Phone): Microsoft Teams is the dominant UC platform globally and increasingly in LATAM, competing head-on with 3CX. XmarteK offers Teams integration via Patton, reflecting the breadth of Teams' reach.
• Avaya: Avaya is an incumbent UC and contact center vendor with strong LATAM presence and a large installed base of legacy customers — a target for XmarteK's modernization pitch and a competitor for those same deals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/xmartek

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xmartek