Hospitality AI

What Hospitality AI does

Hospitality AI (operating as Hospitality Ai, LLC and DBA HAi) is a US-based, privately held software company founded in 2021 and headquartered in Albuquerque, New Mexico. It builds a cloud-based restaurant point-of-sale and business management platform delivered through iPad/tablet clients with an offline mode, targeting primarily SMB food-service operators in the United States. The product spans four named offerings: a freemium Online Ordering Package, a $99/month POS Bundle (plus $50 per terminal and a $1,000 setup fee), a custom-priced Partner Plan for chains and franchises with multi-location management and API integrations, and a tiered Reservations Management System ($50/$100/$250 per month). Adjacent modules include an in-house delivery driver app (iOS/Android), customer loyalty and rewards, kitchen display and printing, team and inventory management, and an embedded CardConnect/CardPointe payment processing relationship with transaction-fee revenue share.

Name

Hospitality AI

Legal name

Hospitality Ai, LLC

Website

https://hospitality.ai

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Hospitality AI is a US-based SaaS company that provides a cloud-based restaurant point-of-sale and business management platform, including online ordering, in-house delivery, reservations, and AI-driven recommendations for SMB food-service operators.

Ownership category

akta.pro rank

Product category

Restaurant Point of Sale Software

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industry

Dining Reservations & Restaurant Booking (HSACALAF)

Keywords

• Restaurant point of sale
• Online ordering platform
• Restaurant management software
• Restaurant POS system
• Delivery management software

Headquarters

HQ city

Albuquerque

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Online Ordering Package: Free tier offering basic online ordering functionality, free hosted website, menu management, customer management, kitchen printing, and in-house delivery app. Serves as entry point for product-led growth.
2. SaaS Subscription - Point of Sale Bundle: Monthly subscription at $99 base price plus $50/terminal/month. Includes all Online Ordering features plus cloud-based POS, hardware, customer loyalty/rewards, team management, advanced offline mode, marketing tools (text/email), and inventory management.
3. SaaS Subscription - Partner Plan: Custom-priced enterprise tier for chains and franchises with multi-location/brand management, advanced analytics, API integrations, and feature development pipeline access.
4. Reservations System Subscription: Tiered reservation management system: Starter ($50/mo, 100 reservations), Premium ($100/mo, 500 reservations), Enterprise ($250/mo, unlimited). Additional revenue stream from restaurants needing dedicated reservation management.
5. Payment Processing: Transaction fees through CardConnect partnership for credit card processing. The company shares a portion of service fees with restaurants, differentiating from competitors who keep all processing revenue.
6. Hardware Sales: One-time hardware sales including credit card readers (chip & magstripe), printers, and other POS peripherals. Setup fees of $500 for Online Ordering and $1000 for POS Bundle apply.
7. Setup Fees: One-time setup fees: $500 for Online Ordering Package, $1000 for Point of Sale Bundle. Covers installation, configuration, and initial training.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Hospitality AI sells a cloud-based, AI-augmented restaurant point-of-sale and business management platform sold as tiered subscriptions: an Online Ordering Package (free), a Point of Sale Bundle ($99/month plus $50 per terminal per month), and a custom-priced Partner Plan for multi-location chains. The platform combines online ordering, POS hardware, offline-capable operations, AI-driven menu recommendations, in-house delivery management, customer loyalty, reservations, kitchen display, and integrated CardConnect payment processing.

Product overview

Hospitality AI offers an all-in-one restaurant management platform with three main service tiers: Online Ordering Package (free), Point of Sale Bundle ($99/month), and Partner Plan (custom pricing). The Online Ordering Package provides standalone e-commerce capabilities including hosted websites, menu management, AI-driven upselling, and delivery logistics. The Point of Sale Bundle adds comprehensive POS hardware, cloud-based operations, offline mode, customer loyalty programs, inventory tracking, and team management. The Partner Plan extends these with multi-location management, API integrations, and collaborative feature development. Additionally, a standalone Reservations Management System offers tiered booking capabilities, and dedicated mobile apps support POS operations and driver logistics.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Ordering Package Entry-tier online ordering and digital storefront offering for restaurants, including a free hosted SEO-friendly website, advanced menu management with modifiers, AI-driven suggested selling, kitchen printing, customer management, and in-house delivery management via a connected driver app. Priced at $0/month with optional $500 setup fee, it is the freemium on-ramp for the broader Hospitality AI suite.
• Point of Sale Bundle Full restaurant POS and business management bundle that includes everything in the Online Ordering Package plus POS hardware, cloud-based operations with offline mode, customer loyalty and rewards, team management, inventory management, AI-driven analytics, and email/SMS marketing tools. Priced at $99/month base + $50/terminal/month with a $1,000 setup fee and a first-month-free trial.
• Partner Plan Enterprise add-on tier combining Online Ordering and Point of Sale capabilities with multi-location and multi-brand management, advanced analytics, custom API integrations, and a feature development pipeline with collaborative workflow design for chains and franchises. Custom-priced through a direct enterprise sales motion on multi-year contracts.
• Reservations Management System Standalone reservation management offering for restaurants and small hotels, with phone and online reservations, an offline-capable wait list, and customizable workflows, sold in three monthly tiers from $50 to $250.
• Hospitality Ai POS Mobile App iOS app for running the Hospitality AI point-of-sale and business management system on iPad hardware, available via self-serve download on the Apple App Store.
• HAi Driver App Android (and iOS) driver companion app for Hospitality AI's in-house delivery management, providing order assignment, route guidance, and real-time status updates to drivers and customers. Available via self-serve download on Google Play (and iOS).

Quantifiable outcome

• 25% profit increase for restaurants using AI optimization
• +7 more outcomes

Named customers8 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core and notable.

• CardConnectcoreTechnology or IntegrationCardConnect powers Hospitality Ai's payment processing through their CardPointe platform. This partnership provides competitive credit card processing rates, mobile payment solutions, and real-time fraud monitoring for restaurants using HAi systems. The partnership enables secure, comprehensive payment acceptance across all transaction types.
• Lavu Inc.notableTechnology or IntegrationCo-founder Richard Gieske was a founding member of Lavu Inc., one of the world's first tablet-based point of sale systems. Lavu has presence in over 65 countries and represents foundational expertise that informs Hospitality Ai's architecture. Corey's first acquired company, Lavu, was New Mexico's largest Series A funding at the time.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Toast: Toast is the leading restaurant-specific POS platform in North America, offering cloud-based POS, online ordering, payroll, and team management. Direct competitor to Hospitality AI across the SMB and chain restaurant segments, with much larger scale and a deeper integration marketplace.
• SpotOn: SpotOn is a restaurant POS and payments platform with online ordering, marketing, and payroll. Targets similar SMB and mid-market restaurant customers with bundled software-plus-payments economics comparable to HAi's revenue-sharing model.
• TouchBistro: TouchBistro is an iPad-based POS built specifically for restaurants, with ordering, payments, reservations, and inventory. Direct competitor to Hospitality AI in the SMB full-service restaurant segment with overlapping product scope and similar target customers.
• Lightspeed Restaurant: Lightspeed Restaurant is a cloud POS for full-service restaurants, bars, and quick-service venues. Comparable in target market (SMB to mid-market restaurants) and product scope (POS, online ordering, payments, inventory), competing in similar deal profiles.
• Lavu: Lavu was one of the world's first iPad-based POS systems — co-founded by Corey Fiala before Hospitality AI. Now an established player with 65+ country presence, directly competing in restaurant POS with comparable target customers and feature set.

Emerging players

• Avero: Avero provides restaurant analytics, labor scheduling, and inventory insights. While not a full POS, it overlaps with HAi's AI-driven analytics, predictive forecasting, and labor cost optimization features, targeting similar operator pain points.
• Resy (American Express): Resy is a restaurant reservation and guest management platform owned by American Express. Overlaps with HAi's reservation product for SMB restaurants and represents a credible competitor in the same dine-in booking niche.
• OpenTable: OpenTable is the dominant restaurant reservation platform with guest management and CRM. Comparable to HAi's Reservations Management System sub-product but at vastly larger scale — relevant peer for the reservations portion of HAi's offering.

Broad incumbents

• Clover (Fiserv): Clover is a point-of-sale system from Fiserv serving small and mid-sized businesses including restaurants. While broader than restaurant-only, it competes on SMB POS hardware-plus-software bundles with integrated payments, overlapping with HAi's POS Bundle.
• Square (Block): Square offers restaurant POS, online ordering, payment processing, and marketing tools to SMBs. While not restaurant-specific, it serves the same SMB customer base with a comparable freemium entry tier and integrated payments, competing directly on price and simplicity.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@hospitalityai
• Facebookfacebook.com/HospitalityAI
• LinkedInlinkedin.com/company/hospitality-ai

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hospitality AI