Ricoh Singapore

What Ricoh Singapore does

Ricoh Singapore Pte Ltd is a wholly-owned subsidiary of Ricoh Asia Pacific Pte Ltd, ultimately held by Ricoh Company Ltd (Japan). Established as part of Ricoh's regional sales and service network, the entity supplies office automation equipment and digital workplace solutions to enterprise, mid-market, and SMB customers in Singapore. Its core offerings span multifunction printers (RICOH IM C Series and IM Series), production printing systems (RICOH Pro C9200, C7200, C9500, C7500, C5400S/C5410S, Z75, VC60000), interactive collaboration boards, Microsoft Teams Rooms deployment services, and the RICOH Spaces workplace experience platform integrating desk/room booking, wayfinding, IoT sensors, digital signage, and visitor management with Microsoft 365 and Teams devices. The portfolio also includes RICOH CloudStream for cloud print management, RICOH RED robotic process automation, and acquired assets such as DocuWare (document workflow), natif.ai (AI document processing), and ColorGATE (production print software). Underlying technology emphasizes integration and interoperability across Microsoft Teams, Zoom, Cisco WebEx, and Google Meet, with AI features embedded in collaboration hardware and workspace platforms.

Ricoh Singapore operates a multi-revenue model combining hardware sales (printers, MFPs, collaboration boards), recurring supplies (ink and toner), managed print and managed digital workplace services, professional services, and subscription software. Pricing is quote-based; Meeting Solutions as a Service and managed print contracts run on monthly billing with 3-5 year equipment refresh cycles, generating recurring revenue. Distribution is primarily direct enterprise field sales with a Regional Operations Centre serving mid-market accounts and website-led inbound for SMBs, supplemented by experiential selling via Ricoh Experience Day and content-led demand generation through webinars, case studies, and industry insights.

The company serves customers across aviation, banking, education, food distribution, manufacturing, media, retail, and professional services, with named clients including easyJet, Westpac, Unilever, Mitsubishi Electric, MindChamps, SBS Australia, Singapore Polytechnic, and Tiong Lian. Ricoh holds leadership positions in IDC MarketScape (cloud managed print, high-speed inkjet, print transformation, print security, sustainability) and Gartner Magic Quadrants for Outsourced Digital Workplace Services and Document Management, supported by an extensive sustainability track record including EcoVadis Platinum, MSCI AAA, and inclusion in the Dow Jones Sustainability World Index.

Name

Ricoh Singapore

Legal name

Ricoh Singapore Pte Ltd

Website

https://ricoh.sg

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

251–500 employees

Short description

Ricoh Singapore is a subsidiary of Ricoh Company Ltd (Japan) supplying office automation, managed print services, digital workplace solutions, and collaboration technology to enterprise, mid-market, and SMB customers across Singapore and the Asia-Pacific region.

Ownership category

akta.pro rank

Product category

Office Automation and Digital Workplace Solutions

NAICS

Computer Terminal and Other Computer Peripheral Equipment Manufacturing (334118), Computer and Electronic Product Manufacturing (334), Commercial Printing (except Screen and Books) (323111), Software Publishers (513210), Printing (32311)

SIC

Computer & Office Equipment (3570), Printing Trades Machinery & Equipment (3555), Commercial Printing (2750), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), Production & High-Volume Printing Systems (HDACAEAJ)

Keywords

• Office printing solutions
• Managed print services
• Digital workplace solutions
• Multifunction printers
• Document workflow automation

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Managed Print Services (MPS): Full-service print infrastructure optimization including hardware, supplies, maintenance, and support. Ricoh has been named a global leader in MPS by Quocirca for multiple consecutive years.
2. Hardware Sales (Printers, MFPs, Collaboration Boards): Sale of office printing equipment including laser printers, photocopiers, multifunction printers, interactive whiteboards, and commercial/industrial printing solutions.
3. Professional and Managed Services: Advisory, design, deployment, and managed services for digital workplace, cloud infrastructure, cybersecurity, workflow automation, and meeting solutions.
4. Meeting Solutions as a Service: Flexible business finance and payment plans for collaboration technology including Microsoft Teams Rooms, with equipment refresh cycles of 3-5 years.
5. Supplies (Ink & Toner): Consumables for printing devices including black and white and color ink and toner cartridges.
6. Software Solutions: Document workflow management, device management, cost management, cloud solutions, and RPA software offerings.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Ricoh Singapore sells and services office printing hardware (multifunction printers, laser printers, production printers, interactive whiteboards), proprietary workplace software platforms (RICOH Spaces, RICOH CloudStream, RICOH RED RPA, DocuWare), and delivers managed print services, professional services, cloud and IT infrastructure, cybersecurity, and Microsoft Teams Rooms deployment. The offering targets enterprise, mid-market, and commercial printing customers in Singapore with integrated hardware-software-services bundles under flexible finance plans.

Product overview

Ricoh Singapore offers a comprehensive portfolio of products and services organized as a platform-plus-modules architecture spanning office printing, collaboration, workplace management, document workflow, and production printing. The core product ecosystem includes RICOH Spaces (cloud-hosted workplace experience platform for desk/room booking, wayfinding, IoT, digital signage, visitor management, and mobile apps integrated with Microsoft 365 and Teams), RICOH Creative Collaboration Hub (all-in-one meeting solution with video conferencing for Teams, Zoom, WebEx, Google Meet plus AI-driven Virtual Assistant), Microsoft Teams Rooms deployment services, RICOH Interactive Whiteboard A Series and D Series (4K UHD displays with touch and motion detection), RICOH IM C Series and IM Series multifunction printers (colour and black & white), RICOH Pro production printing systems (C9200, C7200, C9500, C7500, C5400S/C5410S, Z75, VC60000), RICOH CloudStream (cloud print management), RICOH Streamline NX V3 (device and document management), DocuWare (acquired document workflow platform), Fiery JobFlow and JobMaster (production printing software), RICOH THETA 360-degree cameras, and RICOH RED robotic process automation. The portfolio also includes acquired brands natif.ai (AI document processing) and ColorGATE Digital Output Solutions, with services spanning managed print, IT infrastructure, cybersecurity, and professional services.

Differentiator

Problem solved

Functional benefit

Products and services

• RICOH Spaces
• RICOH Creative Collaboration Hub
• Microsoft Teams Rooms Deployment and Managed Services
• RICOH Collaboration Board A Series
• RICOH Collaboration Board D Series
• RICOH CloudStream
• RICOH IM C Series Multifunction Printers
• RICOH IM C320F and IM C3010 Multifunction Printers
• RICOH Pro C5400S/C5410S Colour Production Printer
• RICOH Pro Z75 B2 Sheetfed Inkjet Press
• RICOH Pro C7200 Series Production Printer
• RICOH Pro C9200 Series Production Printer
• RICOH Pro VC60000 High-Speed Inkjet
• RICOH IM CW2200 Wide Format Printer
• RICOH AM S5500P 3D Printer
• RICOH RED (Robotic Process Automation)
• DocuWare Document Management
• RICOH Streamline NX V3
• RICOH Kintone plus
• RICOH Device Manager NX Lite
• RICOH myPrint
• Tungsten Equitrac
• RICOH THETA V 360-Degree Camera
• RICOH Direct to Garment Printer
• RICOH Ink and Toner Supplies
• Managed Print Services
• Professional and Managed Services

Quantifiable outcome

• 30% savings on travel and conference call costs for Railtrain
• +4 more outcomes

Named customers18 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability4 records

Feature8 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• MicrosoftcoreTechnology or IntegrationStrategic global relationship with Microsoft for Microsoft Teams Rooms deployment and management. Ricoh provides MTR assessment, workshop, deployment, configuration, and AI-driven managed services. Extensive experience in design and deployment of Microsoft Teams Rooms, Audio Visual, and IT services.
• DocuWarecoreTechnology or IntegrationDocuWare integration for smart and secure document management and workflows, streamlining document processes for digital workplace solutions.
• CiscocoreTechnology or IntegrationRicoh achieves Gold Provider Partner Status with Cisco in the Asia-Pacific Region. Strategic partnership for digital workplaces with Cisco WebEx integration.
• LGmajorStrategic or Co-development PartnerGlobal partnership announced to enhance workplace experience solutions combining Ricoh's managed services with LG's display technology.
• LinkedInmajorGTM or Marketing PartnerRicoh Asia Pacific announces partnership with LinkedIn to support sales and marketing digital transformation in the region.
• Kemp TechnologiesminorChannel Partner/ Reseller/ DistributorRicoh becomes Regional Partner with KEMP Technologies for load balancers and application delivery solutions.
• Toshiba TecmajorStrategic or Co-development PartnerBusiness partnership involving absorption-type company split agreement for MFP development and manufacturing integration between Ricoh and Toshiba Tec.
• JAXA (Japan Aerospace Exploration Agency)majorStrategic or Co-development PartnerJoint development of compact spherical camera for use in outer space. Ricoh perovskite solar cells installed on JAXA cargo transfer spacecraft HTV-X1.
• Elixirgen ScientificminorStrategic or Co-development PartnerAnnounced strategic business partnership with Elixirgen Scientific for biotech applications.
• Global Vision MultimediamajorStrategic or Co-development PartnerRicoh Asia Pacific acquires Global Vision Multimedia, advancing Ricoh's global workplace services strategy in Asia-Pacific.
• KopernikminorStrategic or Co-development PartnerPartnership with Kopernik to expand 360-degree video focusing on social issues through collaboration with UN Volunteers.
• Business for Inclusive Growth (B4IG) CoalitionminorStrategic or Co-development PartnerRicoh commits to tackling inequality by joining Business for Inclusive Growth coalition alongside governments and businesses.
• Responsible Business AllianceminorStrategic or Co-development PartnerRicoh joins the Responsible Business Alliance, the world's largest industry coalition dedicated to CSR in global supply chains.
• WIPO GREENminorStrategic or Co-development PartnerRicoh joins WIPO GREEN and provides 83 patented environmental technologies to contribute to solving social issues globally.
• Science Based Targets initiative (SBTi)minorStrategic or Co-development PartnerRicoh's GHG reduction goals obtain approval from SBT Initiative aligned with 1.5°C criteria.
• Taskforce on Nature-related Financial Disclosures (TNFD)minorStrategic or Co-development PartnerRicoh endorses the TNFD and registers as TNFD Adopter for nature-related risk disclosure.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Microsoft Singapore: Microsoft Teams Rooms and Microsoft 365 define the underlying platform that Ricoh integrates with; Microsoft is both a key partner and a competitive threat as it expands native meeting and workplace capabilities.
• Logitech: Logitech is a major provider of video conferencing and meeting-room peripherals (Rally, MeetUp) that compete with Ricoh's collaboration hardware in Singapore enterprise Microsoft Teams Rooms deployments.

Direct peers

• Xerox Singapore: Xerox competes directly with Ricoh in managed print services, Versalink and AltaLink MFPs, and production printing for Singapore enterprise and commercial print customers.
• HP Singapore: HP's Singapore arm sells the competing HP LaserJet and PageWide MFP portfolios and competes head-to-head with Ricoh in enterprise MPS deals and managed print services across the same Singapore customer base.
• Konica Minolta Singapore: Konica Minolta provides bizhub MFPs, production printing, and managed print services in Singapore, with comparable offerings to Ricoh in both enterprise MPS and production print workflows.
• Canon Singapore: Canon offers imageRUNNER MFPs, production printers, and managed print services to Singapore enterprises and SMBs, overlapping directly with Ricoh's office and production print portfolio and MPS engagements.
• Brother Singapore: Brother provides a broad range of MFPs, laser printers, and document management solutions in Singapore, serving overlapping SMB and mid-market customer segments with Ricoh.
• Toshiba Tec Singapore: Toshiba Tec (Ricoh's MFP manufacturing partner) sells e-STUDIO MFPs and managed print services in Singapore, competing head-to-head with Ricoh in enterprise print environments despite the partnership.
• Epson Singapore: Epson offers WorkForce and EcoTank printers plus business inkjet MFPs in Singapore, competing with Ricoh in office and SMB print segments where ink-efficient printers are positioned.
• Fujifilm Business Innovation Singapore: Fujifilm Business Innovation (formerly Fuji Xerox) sells ApeosPort and DocuCentre MFPs and managed document services in Singapore, competing with Ricoh across office print and document workflow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ricoh-sg

Compliance15 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh Singapore