Toshiba TEC Singapore (TSE)

What Toshiba TEC Singapore (TSE) does

Toshiba Tec Singapore Pte Ltd (TSE) is a privately held, Singapore-incorporated subsidiary of Japan's Toshiba TEC Corporation, operating since 1989 with headquarters and manufacturing at 2 Ang Mo Kio Street 62. The company designs, manufactures, and distributes thermal printers (kiosk, POS, ticket, multi-function), self-service kiosk terminals, and OEM/ODM embedded technology platforms for clients in Transport & Logistics, Retail & Hospitality, Healthcare, Banking, and Industrial Automation. Core proprietary capabilities include thermal and linerless printing technology, anti-jam mechanisms in the KOP-3S0X kiosk printer family, high-speed POS (TRST-P1/P2 at up to 355mm/s) and ticket (PPR-3S01 at 304mm/s) printing, and a full in-house PCBA turnkey service line supported by SMT, reflow, wave soldering, BGA rework, environmental simulation, EMC/ESD, and 3D X-Ray/CT analytical capabilities, all operating under ISO 9001 (since 1993), ISO 14001 (since 1998), and ISO 45001 (since 2008) certifications and a UL Witnessed Test Data Program-certified laboratory.

Commercially, TSE runs a hybrid model combining one-time proprietary hardware sales (kiosk printers, standalone printers, kiosk terminals) with custom OEM/ODM design-and-manufacturing services for Fortune 500 enterprises and a growing recurring software layer via Smart Maintenance (web-based predictive monitoring, remote diagnostics, firmware management) and the Toshiba Check-In App for visitor management. GTM is predominantly sales-led through direct enterprise engagement, supplemented by a channel-partner ecosystem (GTSP program, Microsoft and Intel IoT Alliance technology partners) and event-driven demand generation at trade shows such as NRF APAC and Labelexpo EU. In July 2024, Toshiba TEC and Ricoh formed the ETRIA Co., Ltd joint venture for jointly developing and producing multifunction printers, with TSE operating as part of the broader Toshiba TEC group structure rather than as an independent fundable entity. The addressable footprint is regional Southeast Asia-led with selected global Fortune 500 ODM/OEM accounts, no public revenue disclosure, and no independent VC funding or listing.

Name

Toshiba TEC Singapore (TSE)

Legal name

Toshiba Tec Singapore Pte Ltd

Website

https://toshibatec.com.sg

Company type

Private

Founded year

1989

Operating status

Operating

Short description

Toshiba TEC Singapore (TSE) is a privately held, Singapore-based subsidiary of Toshiba TEC Corporation that designs, manufactures, and distributes thermal printers, POS and kiosk terminals, and OEM/ODM embedded technology solutions for Fortune 500 enterprises across retail, hospitality, healthcare, banking, transport, and industrial automation.

Ownership category

akta.pro rank

Product category

Industrial Printing and Embedded Systems Manufacturing

NAICS

Commercial and Service Industry Machinery Manufacturing (33331), Computer and Electronic Product Manufacturing (334), Commercial and Service Industry Machinery Manufacturing (333310), Semiconductor and Other Electronic Component Manufacturing (33441)

SIC

Printing Trades Machinery & Equipment (3555), Misc Industrial & Commercial Machinery & Equipment (3590), Special Industry Machinery (No Metalworking Machinery) (3550)

akta.pro primary industry

Receipt, Label & Card Printers (Thermal/Impact) (HDACAKAD)

akta.pro secondary industries

PCB Assembly (PCBA/EMS) (HDAHAOAI), Labeling, Coding & Marking Systems (IMAHAOAE), Production & High-Volume Printing Systems (HDACAEAJ)

Keywords

• Thermal receipt printers
• Kiosk printing solutions
• Point-of-sale hardware
• OEM ODM manufacturing
• Embedded systems design

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Hardware Sales - Printers: Sale of proprietary printer products including kiosk printers (KOP-3S01, KOP-3S02, KOP-3S06), standalone printers (TRST-L1, TRST-P1/P2, PPR), and multifunction printers. Revenue generated from one-time hardware transactions with potential for aftermarket consumables and service.
2. OEM/ODM Manufacturing Services: Custom design, development, and manufacturing services for Fortune 500 companies requiring embedded systems, POS terminals, self-service kiosks, payment terminals, and industrial automation solutions. Services include Design & NPI, PCBA turnkey services, and product testing/certification.
3. Software Solutions & Support Services: Remote management software (Smart Maintenance), software applications (Toshiba Check-In App), driver downloads, firmware updates, and after-sales support including RMA services and product safety services.
4. Joint Venture Manufacturing (ETRIA): ETRIA Co., Ltd joint venture with Ricoh for jointly developing and producing multifunction printers (MFPs), accessories, and toner for both Toshiba Tec and Ricoh.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Toshiba TEC Singapore designs, manufactures, and distributes thermal receipt printers, kiosk printers, POS terminals, and self-service kiosk hardware under its own brand, alongside proprietary software including the Smart Maintenance predictive dashboard and Toshiba Check-In App. The company also delivers end-to-end OEM/ODM embedded systems manufacturing services for Fortune 500 enterprises, covering product design, PCBA turnkey assembly, product testing, and product safety certification across Transport & Logistics, Retail & Hospitality, Healthcare, Banking, and Industrial Automation verticals.

Product overview

Toshiba TEC Singapore operates as a technology solutions provider offering a unified portfolio of printing hardware and software services. The core product lines include Kiosk Printers (KOP-3S01, KOP-3S02, KOP-3S06), Standalone Printers (TRST-L1 linerless printer, TRST-P1/P2 POS printers, PPR-3S01 ticket printer), and Kiosk Terminals—all supported by proprietary Smart Maintenance and Check-In App software solutions. The company also provides comprehensive OEM/ODM manufacturing services and PCBA turnkey services for embedded systems across Transport & Logistics, Retail & Hospitality, Healthcare, and Banking industries, leveraging over 30 years of engineering expertise and in-house manufacturing capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• KOP-3S01 Kiosk Printer Compact kiosk printer with Ethernet connectivity, high-performance operation, exclusive anti-jam technology, and loop presenter for retail and self-service environments.
• KOP-3S02 Kiosk Printer Compact and high-performance kiosk printer with anti-jam feature, available in B3 and J2 variants, designed to minimize downtime in retail and self-service environments.
• KOP-3S06 Kiosk Printer Compact kiosk printer with Ethernet connectivity offering high-speed printing with durability and reliability, equipped with exclusive anti-jam feature.
• TRST-L1 Linerless Printer All-in-one linerless printer designed for exceptional reliability and versatility, handling receipts, linerless media, and barcode labels at 203mm/s with jam prevention and multiple connectivity options (USB, Serial, Ethernet, Wireless). Targeted at retail and commercial environments.
• TRST-P1 POS Printer Hospitality-grade, splash-resistant compact point-of-sale receipt printer with 355mm/s print speed, jam detection, and multiple interface options for hospitality and retail environments.
• TRST-P2 POS Printer Hospitality-grade, splash-resistant compact POS receipt printer with 254mm/s print speed, jam detection, and USB/Ethernet/Serial interfaces for hospitality and retail environments.
• PPR-3S01 Ticket Printer High-speed ticket printer ideal for gaming, lottery, betting, airport, and theatre applications, featuring 304mm/s print speed, 100-sheet stacker, jam prevention, and multiple connectivity options.
• Toshiba Kiosk Terminal Robust and reliable self-service kiosk terminal customizable for F&B, retail, bookstore, betting, and currency kiosk applications, with interactive touchscreens for customer engagement. Deployed by cinema operators like Shaw Theatres.
• Smart Maintenance Web-based dashboard for proactive monitoring and predictive maintenance of Toshiba printer fleets, providing live status monitoring, predictive alerts for consumables and parts, remote diagnostics, troubleshooting, and firmware/settings management.
• Toshiba Check-In App Visitor management software for retail and commercial spaces providing automated self-service check-in, queue management, and integration with the TRST-L1 linerless printer for instant name label printing.
• OEM/ODM Manufacturing Services Custom design, development, and manufacturing services for embedded systems including Design & NPI, manufacturing, quality assurance, and supply chain logistics. Serves Fortune 500 companies across POS, Self-Serve Kiosks, Ticketing Systems, Industrial Control and Automation, Digital Signage, Payment Terminals, and Healthcare Printing Systems.
• PCBA Turnkey Services One-stop PCBA solutions including electronic component sourcing, PCB assembly, chip programming, and functional testing with in-house analytical capabilities including 3D X-Ray Analysis and CT scan. Assembly lines comply with RoHS standards with SMT, reflow, and wave soldering capabilities.
• Product Testing Services Comprehensive testing services including prototype, electrical safety, communication, mechanical, functional, EMC, environmental simulation, packaging, and non-destructive testing with in-house UL certified laboratory capabilities including thermal stress cycle, vibration/shock/drop testing, and ESD measurement.
• Product Safety Services Global market access conformity certification services for Safety, EMC, and RF requirements with UL Witnessed Test Data Program certification and agency approvals for international product certification.

Quantifiable outcome

• Reduced printer jams and improved print clarity with KOP-3S0X deployment
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core, major and supporting.

• Ricoh (ETRIA Co., Ltd Joint Venture)coreStrategic or Co-development Partner · 1 July 2024Strategic partnership with Ricoh forming ETRIA Co., Ltd joint venture company starting July 2024. Jointly develops and produces multifunction printers (MFPs), accessories, and toner combining manufacturing and development capabilities of both companies globally. ETRIA handles backend R&D and manufacturing while both companies maintain separate client-facing sales, support, solutions, and services.
• RicohcoreStrategic or Co-development Partner · 1 May 2023Original strategic partnership announcement leading to ETRIA joint venture formation for combined product volumes, manufacturing efficiencies, and economies of scale while maintaining competitive differentiation.
• Intel (Internet of Things Alliance)coreTechnology or IntegrationToshiba TEC Singapore is an Affiliate member of Intel Internet of Things Alliance, serving as a global technology partner. Helps companies accelerate time to market with proven platform of strong ODM/OEM engineering and manufacturing capabilities.
• MicrosoftmajorTechnology or IntegrationTechnology partnership for providing secure and reliable technology platforms. Supports ODM/OEM solutions for customers requiring advanced embedded systems capabilities.
• Cactoz Pte LtdmajorGTM or Marketing PartnerLong-term partnership for NRF APAC 2025 booth collaboration, co-curating dynamic and interactive retail experience showcasing Toshiba solutions.
• Toshiba Global Commerce Solutions (APMEA)majorGTM or Marketing PartnerEcosystem partnership for retail solutions under GTSP (Global Top Solution Partner) strategy, reinforcing global initiative for integrated retail solutions.
• Koehler PapermajorGTM or Marketing PartnerPartnership at Labelexpo EU showcasing sustainable linerless solutions with Koehler's Blue4est Pro linerless labels presented with Toshiba TRST-L1 printer.
• inefisupportingTechnology or IntegrationEcosystem partner for integrated retail solutions showcased at NRF APAC 2025 under GTSP strategy.
• LS Retail (Aptos Company)supportingTechnology or IntegrationEcosystem partner for retail solutions under GTSP strategy, demonstrating integrated solutions at NRF APAC 2025.
• Google (Google Analytics)supportingTechnology or IntegrationGoogle Analytics used on Toshiba TEC Singapore website to collect, record, and analyze website visits for improvement purposes.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Zebra Technologies: Global leader in barcode, label, and RFID printing plus enterprise mobility. Competitor in ticket and barcode label printers adjacent to TSE's PPR and TRST-L1.
• Diebold Nixdorf: Global provider of POS and self-service kiosk solutions to banking and retail, competing with TSE in banking-grade payment terminals and retail kiosks.
• Flex (Flextronics): Global EMS/ODM provider with manufacturing services comparable to TSE's ODM, PCBA turnkey, and product testing offerings.
• NCR Voyix: Larger retail and hospitality POS hardware/software provider. Overlaps with TSE in kiosk terminals and POS solutions for retail and F&B.
• Ingenico (Worldline): Major payment terminal manufacturer. Direct overlap with TSE's banking/EMV PCI payment terminal practice.
• Epson: Global incumbent in POS receipt printers and embedded printing solutions, overlapping with TSE's standalone and kiosk printer portfolio.

Direct peers

• CITIZEN Systems: Manufacturer of POS and label printers used in retail and hospitality. Closely comparable thermal printing technology stack and channels to TSE.
• Star Micronics: Leading Asian manufacturer of thermal receipt, POS, and kiosk printers. Direct competitor to TSE's TRST and KOP product families across retail and hospitality deployments.
• Bixolon: Korean manufacturer of POS, mobile, and kiosk printers with strong overlap to TSE's kiosk and standalone thermal printer lines.

Emerging players

• SII Printek: Japanese specialist in thermal and mobile printers serving retail, transport, and logistics — overlapping verticals and product category with TSE.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ToshibaTecSingapore
• Facebookfacebook.com/Toshiba-TEC-Singapore-Printing-Solutions-110746767365065
• LinkedInlinkedin.com/company/toshiba-tec-singapore

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toshiba TEC Singapore (TSE)