Cepal Hellas

What Cepal Hellas does

Cepal Hellas is a Greek financial services company specializing in the management of non-performing loans (NPLs) and credit receivables on behalf of banks, securitization vehicles, and special purpose entities. Its core offering is end-to-end loan servicing across retail mortgages, consumer loans, and SME exposures, encompassing arrears resolution, restructuring, out-of-court settlement facilitation, bankruptcy law navigation, and (through its joint ventures) collateral real estate management. The company serves institutional clients including Attica Bank, Piraeus Bank, Alpha Bank, and CrediaBank, as well as note investors such as Davidson Kempner Capital Management, with cumulative transaction exposure exceeding €7 billion and assets under management above €30 billion following the February 2025 migration of the Domus and Rhodium portfolios (€3.7 billion book value).

The company operates a digital servicing platform comprising the e-Cepal online portal for debtor self-service (account updates, insurance claims, authorizations) and the Smart IVR voice-based service channel, both designed to handle high-volume debtor interactions at scale. Backed by a Bank of Greece operating license and ISO 22301, 27001, and 37002 certifications, Cepal has invested in operational depth through the Cepal Solutions subsidiary (spin-off completed May 2025) for internal legal and document support, and through the Resolute Cepal Greece joint venture (established 2023) for real estate management. Its go-to-market is sales-led and B2B, acquiring portfolio servicing mandates via bilateral agreements with Greek financial institutions, with supplementary growth into adjacent verticals such as SME NPL (Euclid portfolio, October 2024), electronic auctions of movable assets, and credit-scoring analytics via its strategic investment in Finclude. Revenue is generated through managed-services fees on assets under management, with pricing held under bilateral confidentiality.

Name

Cepal Hellas

Legal name

Cepal Hellas Χρηματοοικονομικές Υπηρεσίες Μονοπρόσωπη Ανώνυμη Εταιρεία Διαχείρισης Απαιτήσεων από Δάνεια και Πιστώσεις

Website

https://cepal.gr

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Cepal Hellas is a Bank of Greece-licensed Greek servicer managing non-performing loans and credit receivables for banks and securitization vehicles, operating digital platforms and managing over €30 billion in assets under management.

Ownership category

akta.pro rank

Headquarters

HQ city

Athens

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Loan Servicing Fees: Manages non-performing loan portfolios on behalf of financial institutions, securitization vehicles, and special purpose entities. Revenue derived from servicing fees based on assets under management.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Cepal Hellas provides loan and credit receivables management services on behalf of financial institutions, managing non-performing loan (NPL) portfolios through restructuring, settlement, and bankruptcy proceedings. The company serves banks, securitization vehicles, and investment funds via its proprietary e-Cepal digital platform and Smart IVR voice service, managing over €30 billion in assets. It complements debt servicing with real estate management through the Resolute Cepal Greece joint venture and operates electronic auction platforms for movable assets.

Product overview

Cepal Hellas operates as a single-member financial services company specializing in loan and credit receivables management. The company offers a comprehensive digital servicing platform (e-cepal) alongside traditional debt management services including arrears resolution processes, restructuring solutions, and settlement arrangements. The portfolio servicing division manages non-performing loans transferred from banks, while the real estate management division (operated through Resolute Cepal Greece joint venture) handles property assets. Additional services include electronic auction platforms for movable assets and the recently launched Cepal Solutions subsidiary providing operational support functions. The company also provides Smart IVR voice-based services for telephone servicing.

Differentiator

Problem solved

Functional benefit

Brands

• Cepal Solutions: Subsidiary company undertaking internal support services such as document and legal procedure management, invoicing, monitoring of legal expenses, and coordination of specialized legal services.
• Resolute Cepal Greece S.A. (RCG)
• Resolute Cepal Capital (RCC)
• REInvest
• REGenerate

Products and services

• e-cepal Digital Servicing Platform Web-based digital platform enabling debtors whose loans Cepal services to self-manage their accounts, update contact information, submit service requests, file insurance claims, and submit authorizations online.
• Smart IVR Voice-based automated telephone service portal for debtors, providing automated account inquiries and self-service transactions over the phone.
• Debt Management Services Comprehensive loan and credit receivables management services for debtors, including arrears resolution process, debt restructuring solutions, and settlement arrangements, including out-of-court settlement and bankruptcy law navigation.
• Portfolio Servicing for Financial Institutions B2B servicing of non-performing loan portfolios (residential mortgage, consumer, and corporate) transferred from banks, securitization vehicles, and investment funds. Includes end-to-end loan administration, restructuring, recovery, and resolution.
• Real Estate Management Property management, advisory, and development services for real estate assets (including those repossessed through NPL workouts), delivered through the Resolute Cepal Greece S.A. joint venture with Resolute Asset Management Group.
• Electronic Auctions Platform Platform for conducting electronic auctions of movable assets (including artworks, ships, casino equipment, solar parks, and antiques) on behalf of financial institutions, supporting recovery through asset disposal.

Quantifiable outcome

• Creditors approve 80% of applications submitted through the Out-of-Court Debt Settlement Mechanism for debts up to €250,000
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Resolute Asset Management GroupcoreStrategic or Co-development Partner · 1 January 2023Strategic partnership to create innovative real estate management solutions. Joint venture Resolute Cepal Greece S.A. (RCG) established to reshape property management in the Greek market, combining Resolute's presence in 11 European and Middle Eastern countries with Cepal's local market expertise.
• Tora Wallet / AllwyncoreGTM or Marketing PartnerPioneering collaboration leveraging Tora Wallet's extensive agent network and Allwyn retail stores to provide new servicing and payment facilitation methods for debtors. Enhances customer experience through multiple service touchpoints.
• Kritikos SupermarketsminorGTM or Marketing PartnerInnovative rewards program linking everyday purchases to debt repayment. Customers receive 10% cashback on Club card purchases at Kritikos stores, directly credited toward serviced debt.
• FincludecoreStrategic or Co-development PartnerStrategic investment by Cepal Holdings in fintech company specializing in credit scoring and open-banking data analysis. Aims to transform creditworthiness assessment methodology.
• Attica BankcoreStrategic or Co-development PartnerStrategic partnership for real estate development under 'My House II' program. RCG manages and markets up to 780 properties from Orion X, Galaxy II & Cosmos securitizations qualifying for the government housing program.
• Netcompany S.A.coreTechnology or IntegrationIT implementation and systems integration partner for digital transformation projects. Collaborated on Best ICT Integration Project and Best Information Systems Implementation Project (both Gold awards at BITE Awards 2025).
• GSFS-PDA (myEGDIXlive)coreOthersCollaboration with General Secretariat for Financial Sector and Private Debt Administration providing myEGDIXlive service to assist debtors through telephone or teleconference/video call appointments for Code of Conduct platform support.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• EOS Group: German-headquartered international debt collection and financial services provider with broad European footprint. Comparable in debt servicing activities, though broader in B2C debt collection and not specialized in institutional NPL servicing.
• PRA Group: US-listed global debt purchaser and servicer with European operations. Comparable as a major NPL servicer, though primarily a debt purchaser rather than a pure servicer; serves similar institutional clients including buyers of Cepal-serviced portfolios.
• Intrum: Largest European credit management and NPL servicer with pan-European presence. Comparable in core NPL servicing activity but broader in scope across debt purchasing, collections, and adjacent financial services.

Direct peers

• Link Financial Group: European NPL servicer with operations in Greece, Italy, and other Southern European markets. Directly comparable as a specialized loan servicing company managing portfolios on behalf of banks and investors in geographies overlapping with Cepal.
• Hoist Finance: Swedish-based European debt purchaser and servicer focused on non-performing loans. Comparable as a specialist NPL servicer managing portfolios across multiple European markets with similar institutional client base.
• B2Holding: Norwegian-headquartered European debt solutions specialist. Comparable as an NPL-focused servicer with similar business model of acquiring and servicing distressed loan portfolios for institutional clients across Europe.
• Credito Fondiario: Italian specialized credit servicer and asset management company focused on NPL portfolios. Comparable as a specialist servicer managing portfolios on behalf of banks and institutional investors in Southern European markets.
• doValue: Leading Italian NPL servicer with Greek market presence. Directly comparable as a pure-play specialist servicer managing loan portfolios on behalf of banks and securitization vehicles under similar regulated models.

Others

• Waterwheel Capital Management: US-based investment manager that acquired NPL portfolios serviced by Cepal (e.g., Solar NPL from Alpha Bank). Represents the institutional investor client base rather than a direct competitor in servicing.
• Resolute Asset Management Group: International real estate advisory firm and Cepal's JV partner through Resolute Cepal Greece S.A. Adjacent ecosystem participant providing property management services that complement Cepal's loan servicing business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/cepalhellasfinancialservicess.a.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cepal Hellas