YoungWilliams

What YoungWilliams does

YoungWilliams, P.C. is a privately held U.S. government services contractor founded in 1993 and headquartered in Ridgeland, Mississippi. The company partners with federal, state, and county agencies to operate human services programs end-to-end — with deep specialization in IV-D child support enforcement, complemented by support for SNAP, TANF, LIHEAP, housing assistance, child care assistance, and student financial aid. Its service portfolio spans local in-person office operations, omnichannel customer contact centers (phone, email, text, IVR, chatbots, web forms), centralized back-office operations, payment processing, and a curated Knowledge Base used by both human agents and AI.

The company's core technology is Priya, an AI-powered digital assistant and enterprise copilot purpose-built for human services. Priya is built on Microsoft Azure AI Agent Service and Azure OpenAI Service, supports 24/7 conversational customer interactions, retrieves information from the company's program-specific knowledge base, and is now distributed through the Microsoft Azure Marketplace. Supporting systems include Hyland OnBase for enterprise content management (in use since 2010) and KeyBank-powered electronic payment infrastructure that processed part of the $488 million in 2023 collections.

YoungWilliams earns revenue through multi-year managed-services contracts awarded via competitive government procurement, with work delivered through 59 offices across 196 counties in at least 13 states by roughly 1,500 employees. The firm has no disclosed revenue or outside institutional investors, but it is the largest private-sector operator by accumulated caseload at 461,000 full-service child support cases, with recognized industry presence through executive leadership of NCSEA, ERICSA, WICSEC, and the Electronic Funds Transfer Association.

Name

YoungWilliams

Legal name

YoungWilliams, P.C.

Website

https://youngwilliams.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

YoungWilliams is a U.S. government services contractor that operates child support, SNAP, TANF, and other human services programs on behalf of state and county agencies across 13 states, using its Priya AI assistant, contact centers, local offices, and payment processing infrastructure.

Ownership category

akta.pro rank

Product category

Government Human Services Management

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Child and Youth Services (62411)

SIC

Services-Management Services (8741), Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• Child support services
• Government program management
• Human services administration
• Payment processing services
• AI customer service

Headquarters

HQ city

Ridgeland

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Contract Services: Multi-year contracts with government agencies to operate child support programs, customer service centers, and payment processing operations. Revenue generated through government procurement contracts for managed services delivery.
2. Operational Services: Providing personnel, systems, and operational expertise for local office operations, centralized operations, and customer service delivery for government human services programs.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

YoungWilliams provides outsourced operational management and technology solutions for government human services programs, with a primary focus on child support enforcement. The company delivers end-to-end services including customer service contact centers, payment processing, local office operations, centralized operations, and knowledge base management for federal, state, and county agencies. Its flagship technology offering is Priya, an AI-powered digital assistant built on Microsoft Azure that automates customer inquiries and supports agency staff.

Product overview

YoungWilliams offers a portfolio of government services solutions comprising a core AI-powered product and six complementary service lines. The flagship product is Priya, an intelligent AI digital assistant and enterprise Copilot built on Microsoft Azure (Azure AI Agent Service and Azure OpenAI Service), designed for human services programs including child support, SNAP, and TANF. Supporting Priya are Knowledge Base Solutions that feed accurate, up-to-date program information into the AI. Complementing the AI offering are five operational service lines: Customer Service Solutions (omnichannel contact centers, IVR, chatbots, web forms), Payment Processing (electronic and paper payment operations), Centralized Operations (back-office processing), and Local Office Operations (in-person services). The company also provides specialized program support across seven government assistance programs: Child Support, SNAP, TANF, LIHEAP, Housing Assistance, Child Care Assistance (CCAP), and Student Financial Aid.

Differentiator

Problem solved

Functional benefit

Brands

• Priya: AI-powered digital assistant purpose-built for Human Services. Priya serves as a customer service solution and enterprise Copilot supporting employees across all roles, from routine tasks to complex decision-making. Built on Microsoft Azure AI Agent Service and Azure OpenAI Service.

Products and services

• Priya AI Digital Assistant An AI-powered digital assistant and enterprise Copilot purpose-built for Human Services programs such as child support, SNAP, and TANF. Delivers 24/7 intelligent customer support, automates routine inquiries, retrieves information from approved knowledge bases, and assists government staff with policy navigation and complex decision-making. Built on Microsoft Azure AI Agent Service and Azure OpenAI Service.
• Customer Service Solutions Omnichannel customer service delivery connecting customers with information via contact center representatives (phone, email, text), IVR systems, chatbots, web forms, and in-person interactions. Combines program expertise, technology, and empathy for a quality customer experience.
• Payment Processing Comprehensive payment processing operations including electronic and paper payments, debit cards, and website payment solutions. Provides personnel, systems, and safeguards to ensure every payment is processed accurately, alongside world-class customer care.
• Centralized Operations Operations centers processing and tracking applications, legal documents, mail, email, worklists, system-generated tasks, and other program operational work. Combines proven systems, technologies, facilities, methods, and staff for efficient program execution.
• Local Office Operations In-person office services including walk-in customer service, interviews, application intake, court appearances, and community outreach. Offices are designed for accessibility and a welcoming customer experience.
• Knowledge Base Solutions
• Child Support Services Full-service child support program operations including paternity establishment, support order establishment and modification, enforcement, payment receipting and disbursing, and customer collaboration with state agencies and community partners.
• SNAP Program Support Customer service solutions for SNAP programs, including explaining the application process, helping applicants understand interviews and required verification information, and providing guidance on eligible purchases.
• TANF Program Support Customer service solutions for TANF programs, including explaining how to apply, helping recipients understand child support program compliance, and assisting with household change reporting.
• LIHEAP Program Support Specialized customer service for LIHEAP, including answering general questions, explaining how to apply, and locating the closest LIHEAP provider for heating, cooling, and energy crisis assistance.
• Housing Assistance Program Support Customer service for housing assistance programs (federally or state funded), including ensuring correct applications, explaining how to fill them out, answering questions, and providing access to resources.
• Child Care Assistance Program (CCAP) Support Customer service solutions for CCAP, helping low-income families pay for child care when parents are working and/or participating in job education or training programs. Also provides vendor support services.
• Student Financial Aid Program Support Customer service for student financial aid programs, helping students apply for federal and state programs that support those who demonstrate financial need and meet academic or eligibility requirements.

Quantifiable outcome

• 461,000 full-service cases managed
• +5 more outcomes

Named customers11 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and strategic.

• Microsoft Azure MarketplacecoreTechnology or Integration · 4 June 2025Priya AI digital assistant is available in the Microsoft Azure Marketplace, an online store for applications and services on Azure. This enables streamlined deployment and management for government agencies using Azure infrastructure.
• MicrosoftcoreTechnology or Integration · 16 April 2024YoungWilliams partnered with Microsoft to develop Priya, an AI-powered digital assistant for human services programs. Priya is built on Microsoft Azure AI Agent Service and Azure OpenAI Service. The collaboration was featured in Technology Record magazine's Spring 2024 issue. Priya is now available in the Microsoft Azure Marketplace.
• KeyBankstrategicTechnology or Integration · 13 October 2016Strategic partnership to provide electronic payment solutions to state child support programs nationwide. KeyBank, established in 1825, is one of the largest bank-based financial services companies with over 1,200 locations. Pat O'Donnell, VP of Payment Processing, serves on EFTA board including as Chair since 2016.

Scale indicators12 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• Leidos Holdings: Leidos is a large government technology and services firm providing IT modernization, case management systems, and digital services for federal and state agencies. It overlaps with YoungWilliams on the technology/integration side of human services programs rather than direct case management.
• DXC Technology (Public Sector): DXC Technology's U.S. public sector business provides IT services and digital transformation for state and federal agencies, including human services platforms. It is a broader incumbent that competes with YoungWilliams on the IT/managed services component of state human services contracts.
• CGI Federal (CGI Group): CGI Federal is the U.S. federal/state subsidiary of CGI Group and provides IT services, systems integration, and BPO to government agencies. It overlaps with YoungWilliams' IT/digital services work and competes for state human services modernization contracts, though it serves a broader government portfolio.
• Booz Allen Hamilton Holding Corporation: Booz Allen Hamilton is a broad government services incumbent that provides technology, consulting, and digital services to federal and state agencies — including human services modernization work that overlaps with YoungWilliams' IT/digital services line (Priya, knowledge bases, contact center modernization). It competes on larger, more complex engagements.
• Optum (UnitedHealth Group) Public Sector: Optum's public sector business provides technology, analytics, and BPO services for state Medicaid and human services agencies. It is a broad incumbent in government health and human services with deeper resources than YoungWilliams but overlapping customer base.

Emerging players

• Cognosante: Cognosante is a mid-sized government health and human services technology firm focused on eligibility, enrollment, and case management systems for state Medicaid and human services agencies. It is a focused emerging player in the same state-level human services digital services space as YoungWilliams' IT/AI work.

Direct peers

• Conduent Incorporated: Conduent is one of the largest U.S. government BPO providers and a direct competitor to YoungWilliams in human services program administration, including child support, SNAP, and TANF case management for state agencies. Both firms compete for the same RFPs and operate contact center + payment processing capabilities at scale.
• Maximus Inc. Maximus is a leading government services and BPO firm operating contact centers, case management, and eligibility services for federal, state, and local agencies — including human services programs that overlap directly with YoungWilliams' child support and SNAP/TANF service lines. Both companies pursue the same state RFPs and serve similar government buyers.
• ICF International: ICF provides consulting and digital services to U.S. government agencies in human services, health, and public programs — overlapping with YoungWilliams' child support and human services program work. ICF combines policy consulting with technology implementation, making it a close peer in state agency modernization engagements.

Others

• StateServ (Helmsman Group / Quadax): StateServ and similar niche vendors provide specialized BPO and payment/case management services to state government programs. They are adjacent service providers in the broader state human services vendor ecosystem in which YoungWilliams competes for contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/YoungWilliamsPC
• LinkedInlinkedin.com/company/young-williams-pc

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about YoungWilliams