Universal Bank

What Universal Bank does

Universal Bank (АТ «УНІВЕРСАЛ БАНК») is a Ukrainian commercial bank founded in 1994 and headquartered in Kyiv, operating as a joint-stock company with 1001-5000 employees. It is licensed under State Register entry No. 92, is a Deposit Guarantee Fund member since 1999, and holds the highest investment-grade credit rating uaAAA (confirmed April 2026). The bank provides a full range of retail and corporate banking services, including UAH/USD/EUR term deposits at market-leading 15-16% on Hryvnia, free-maintenance Visa debit cards, consumer and mortgage lending, business banking packages (Convenient Business, Premium, Platinum, Partner, International), and international money transfers through direct participation in SWIFT, Western Union, MoneyGram, RIA, Visa, Mastercard, and the national PROSTIR system.

The bank's technology platform is built around the monobank fintech partnership, a mobile-first consumer brand offering Black, White, Children's, Platinum, Iron Bank, and Currency cards along with installment products (Розстрочка, Покупка частинами). Universal Bank provides the banking license and core infrastructure, while monobank operates the consumer-facing app, Telegram/Viber chatbots, and self-service terminals (box.monobank.ua). Internet banking for individuals and legal entities is available 24/7, with digital account opening, multi-currency support, and electronic digital signature authentication. Distribution spans branches and self-service zones in Kyiv, Lviv, Dnipro, Kharkiv, Odesa, and other cities, plus the Power Banking joint network.

The bank makes money through net interest spread on deposits and loans, interchange and acquiring fees on Visa/Mastercard/PROSTIR transactions, SWIFT and remittance commissions, business package subscription fees, insurance sub-agency commissions, and fees on NPL management and collateral sales. In 2026, Universal Bank hired Morgan Stanley for an international fixed-income investor roadshow and is building an in-house AI capability (Head of AI Implementation, Python AI Engineer) to support its next phase of growth.

Name

Universal Bank

Legal name

Акціонерне товариство «УНІВЕРСАЛ БАНК»

Website

https://universalbank.com.ua

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Universal Bank is a Kyiv-headquartered Ukrainian commercial bank founded in 1994 that issues consumer and corporate banking products through its own brand and the monobank fintech partnership. It serves Ukrainian retail consumers, SMEs, and large corporates across multiple cities with deposits, cards, lending, business packages, and international remittances, holding the highest uaAAA credit rating.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Commercial Banking (522110), Depository Credit Intermediation (5221)

SIC

State Commercial Banks (6022)

akta.pro primary industry

Retail-focused Neobanks (Mass Market) (FSABAFAA)

akta.pro secondary industries

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA), SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC), Digital Banking & Neobank Platforms (BPAMAFAD)

Keywords

• Retail banking services
• Corporate banking
• Digital banking
• International money transfers
• Deposit accounts

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Retail Banking — Deposits: The bank accepts customer deposits (current accounts, savings, term deposits) in UAH, USD, EUR, and other currencies, paying interest to depositors and using those funds for lending and investment activities.
2. Retail Banking — Lending & Credit: Credit products including consumer loans, credit cards (via monobank), auto loans, and mortgage lending. Interest income from outstanding loan balances is a core revenue stream.
3. Card Operations & Acquiring: Revenue from interchange fees on issued Visa and Mastercard cards, plus acquiring fees from merchants processing card payments through the bank's terminal network.
4. International Money Transfers (SWIFT, Western Union, MoneyGram, RIA): Fees for incoming and outgoing international wire transfers and money transfer services. The bank is a direct participant in Western Union, MoneyGram, RIA, and SWIFT networks.
5. Business Banking — Package Fees & Account Services: Corporate customers pay for bundled business packages ('Convenient Business', 'Premium', 'Platinum', 'Partner') that include account maintenance, payments, currency exchange, and cash withdrawal services.
6. Insurance Intermediation: As a sub-agent for insurance products (OSCPV, 'Green Card', voluntary auto insurance), the bank earns commission on policy sales without holding underwriting risk.
7. Non-Performing Loan Management & Collateral Sales: Revenue from restructuring fees, collateral property sales, and enforcement proceedings related to defaulted loans.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

Universal Bank is a Ukrainian commercial bank providing a full suite of retail and corporate banking services. It accepts deposits in UAH/USD/EUR, issues Visa/Mastercard payment cards, extends consumer and business loans, and executes international money transfers via SWIFT, Western Union, MoneyGram, and RIA networks. Consumer-facing banking is primarily delivered through the monobank digital banking project, while business clients are served through tiered service packages (Convenient Business, Premium, Platinum, Partner, International).

Product overview

Universal Bank (АТ «УНІВЕРСАЛ БАНК») operates as a Ukrainian commercial bank offering a comprehensive suite of retail and corporate banking products. The bank's consumer banking is primarily delivered through the monobank joint project, which provides credit cards (Black, White, Children's, Platinum, Iron Bank), consumer loans, and installment products. Core banking services include term deposits in UAH/USD/EUR with competitive rates (15-16% for UAH), internet banking via web and chat bots (Telegram/Viber), and a payment portal for utility and international money transfers. The bank participates as a direct member of major payment systems VISA, Mastercard, PROSTIR, and international transfer services Western Union, MoneyGram, RIA, and SWIFT. For corporate clients, the bank offers tiered business packages (Convenient Business, Premium, Platinum, Partner, International) with features including free internal transfers, favorable currency exchange, increased cash withdrawal limits, and specialized services like documentary operations and depositary services. Additional services include insurance products (as sub-agent), collateral/property sales, property valuation, and debt resolution services.

Differentiator

Problem solved

Functional benefit

Brands

• monobank: Digital banking brand/project operated by Universal Bank offering credit cards, deposits, and online banking services through mobile app and chat-bots

Products and services

• monobank Joint project between Universal Bank and monobank offering consumer banking products including credit cards (Black, White, Children's, Platinum, Iron Bank), currency cards, installment payments, purchase in parts, and consumer loans. Targeted at individual consumers via mobile-first digital experience.
• Universal Bank Card Personal debit card with free account maintenance, 0% commission on cash withdrawals at any Ukrainian ATM, Visa payWave contactless support, and 3D Secure protection. Targeted at individual retail customers.
• Term Deposits Time deposits with replenishment options in UAH (3-24 months), USD (3-12 months), and EUR (3-12 months). Features automatic extension and monthly interest payment options. Targeted at individual depositors and businesses.
• Internet Banking for Individuals Online banking platform enabling account management, fund transfers, deposit operations, payment scheduling, template creation, and 24/7 access with multi-currency support. Secured via passwords, mobile verification, and electronic digital signature.
• Chat Bot (Telegram & Viber) AI-powered messenger-based banking service via Telegram and Viber supporting account opening, fund transfers, statement requests, deposit operations, PIN changes, card activation/locking, balance checks, and currency exchange information.
• Insurance Products Insurance sub-agency services including mandatory civil liability insurance (OSCPV), voluntary auto insurance (DCV), and Green Card international motor insurance. Operated through insurance agent TOV 'Polis.UA'.
• Payment Portal Service for receiving international money transfers and paying utility bills, television, internet, and mobile phone services at bank branches.
• SWIFT Transfers International interbank wire transfer service supporting USD, EUR, GBP, CHF, CAD, PLN currencies, processed within the settlement day. Available for non-commercial operations by individuals.
• Western Union Transfers International money transfer service with access to over 400,000 service points in 200+ countries. Supports USD (international and domestic), UAH (domestic), and EUR (select countries).
• MoneyGram Transfers International money transfer service with over 350,000 branches worldwide. Supports USD and EUR for sending/receiving transfers.
• RIA Money Transfers Third largest global money transfer system with 490,000 service points in 160 countries. Most popular for Ukraine transfers from USA, Canada, Italy, Portugal, and Spain. Supports sending in EUR/USD and receiving in EUR/USD/UAH.
• Corporate Cards Business payment cards including Visa Business Status Chip elite payment card with premium discount program access. Designed for business account holders.
• Package 'Convenient Business' Business banking package for small businesses with free current account connection to internet banking, free UAH payments to Universal Bank accounts, free foreign currency account maintenance, free daily account statements, favorable currency exchange rates, and favorable cash withdrawal rates (up to UAH 300,000 monthly).
• Package 'Premium' Premium business package with free internet banking connection and monthly service, free UAH payments to internal accounts, favorable currency exchange rates, direct dealing with Treasury management, and increased cash withdrawal limit (up to UAH 500,000 monthly). Recommended for companies engaged in foreign economic activity.
• Package 'Platinum' Top-tier business package with increased cash withdrawal limit (up to UAH 1,000,000 monthly), free UAH payments to internal accounts, and interest accrual on current account balance from UAH 100,000. Recommended for medium and large enterprises with high transaction volumes.
• Package 'Partner' Business package for entrepreneurs (FOP) with free budget account opening, free savings account, free fund deposits via ATMs and internet banking, free internet banking connection, and access to 'Purchase in Parts' installment service.
• Package 'International' International business banking package tailored for companies engaged in foreign trade operations, providing specialized cross-border banking services.
• Deposit Line Business deposit product with flexible deposit line features allowing additional deposits and partial early withdrawal (with conditions). Targeted at corporate clients.
• Business Savings Account

Quantifiable outcome

• Up to 16.00% p.a. on Hryvnia term deposits — highest among competitors in the market
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability1 record

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• monobankcoreOEM/ Whitelabel/ Licensing PartnerUniversal Bank is the issuing bank for monobank — a leading Ukrainian fintech brand. The bank provides the banking license and regulatory infrastructure while monobank operates the digital customer-facing platform, app, and marketing. This is the bank's primary consumer banking channel, offering credit cards, deposits, and installment products under the monobank brand.
• VisacoreTechnology or IntegrationUniversal Bank is a direct participant of the Visa international payment system (registration No. 305, 31.07.2007). The bank issues Visa-branded payment cards and performs acquiring of Visa payment instruments through its ATM and branch network.
• MastercardcoreTechnology or IntegrationUniversal Bank is a direct participant of Mastercard (registration No. 1100, 13.04.2018). The bank issues Mastercard payment cards and provides acquiring services for Mastercard instruments in its own acquiring network.
• Prostir (Ukrainian Payment Space)coreTechnology or IntegrationUniversal Bank is a direct participant of the national payment system 'Ukrainian Payment Space' (Prostir), a state card payment system operated by the National Bank of Ukraine (registration No. 106748, 29.09.2023).
• SEP (System of Electronic Payments)coreTechnology or IntegrationUniversal Bank participates in the interbank payment system SEP (System of Electronic Payments), operated by the National Bank of Ukraine, enabling electronic interbank fund transfers.
• Western UnioncoreTechnology or IntegrationUniversal Bank is a direct participant of the Western Union international money transfer system (registration No. 1169, 24.10.2019). The bank enables sending and receiving international money transfers in USD, UAH, and EUR, with over 400,000 service points in 200+ countries.
• MoneyGramcoreTechnology or IntegrationUniversal Bank is a direct participant of MoneyGram (registration No. 1204, 10.12.2021), enabling international money transfers across more than 350,000 locations in 200+ countries.
• RIA Money TransferscoreTechnology or IntegrationUniversal Bank is a direct participant of the RIA money transfer system (registration No. 605/1, 17.11.2020). RIA is the third-largest global money transfer system with 490,000 service points in 160 countries, popular for transfers from the USA, Canada, Italy, Portugal, and Spain to Ukraine.
• SWIFTcoreTechnology or IntegrationUniversal Bank utilizes the SWIFT international interbank financial telecommunications system for sending and receiving international wire transfers. Supported currencies include USD, EUR, GBP, CHF, CAD, and PLN.
• TOV Polis.YUA (Insurance Agent)minorChannel Partner/ Reseller/ DistributorUniversal Bank acts as a sub-agent for TOV 'Polis.YUA' (insurance agent), selling insurance products including OSCTPV (compulsory motor liability), 'Green Card' (international motor insurance), and voluntary auto insurance through the bank's channels.
• Power Banking NetworkminorChannel Partner/ Reseller/ DistributorUniversal Bank participates in the 'Power Banking' joint banking network in Ukraine, a shared banking infrastructure enabling customers to access services across partner institutions.
• National Bank of Ukraine — Harazd Financial Literacy PlatformminorGTM or Marketing PartnerUniversal Bank participates in the NBU's 'Harazd' online financial literacy platform, promoting consumer financial education as part of its ESG and sustainable development activities.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• UkrSibbank (BNP Paribas Group): Ukrainian commercial bank subsidiary of BNP Paribas offering retail and corporate banking with similar focus on FX, payments, and SME segments — directly comparable to Universal Bank's business banking packages.
• TAS Group / TAS Bank: Ukrainian financial-industrial group referenced in connection with Universal Bank; TAS-affiliated entities operate in banking and adjacent financial services in Ukraine, making them a closely related competitor.
• FUIB (First Ukrainian International Bank) / PUMB: Large privately held Ukrainian universal bank with strong digital and corporate presence, and a comparable retail/SME customer profile to Universal Bank.
• KredoBank: Ukrainian commercial bank serving retail and SME customers with deposits, payment cards, and trade finance — comparable mid-tier scale and product breadth to Universal Bank.
• Raiffeisen Bank Ukraine: Ukrainian subsidiary of Raiffeisen Bank International offering full-service retail and corporate banking including deposits, cards, FX, and international transfers — a direct competitor on SME packages and SWIFT-based cross-border flows.
• ProCredit Bank Ukraine: Ukrainian commercial bank specializing in SME banking, payments and trade finance with international shareholders, comparable to Universal Bank's SME package strategy.
• Oschadbank: State-owned Ukrainian universal bank with the largest branch network in Ukraine; overlaps with Universal Bank on retail deposits, SME packages, and government payment flows.
• PrivatBank: Largest Ukrainian commercial bank, serving retail and corporate customers with deposits, cards, payments, and digital banking — the primary competitive benchmark for Universal Bank on consumer deposits and cards.
• Credit Agricole Bank Ukraine: Ukrainian subsidiary of Credit Agricole serving retail, SME, and corporate clients with deposits, lending, and international payments — comparable mix to Universal Bank's Universal + monobank offering.

Others

• monobank: Licensed through Universal Bank as its issuing bank, but operates as a separate digital-first consumer brand. Closely coupled economically while structurally distinct, with overlapping but differentiated value propositions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/universalbankukraine
• LinkedInlinkedin.com/company/ojs-company-universal-bank-
• Instagraminstagram.com/universalbank.ua

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universal Bank