Allied Dispatch Solutions
Allied Dispatch Solutions, operating as TrxNow, delivers a cloud-native roadside assistance dispatch and service logistics platform built natively within Salesforce Service Cloud to enterprise clients across OEM, financial, insurance, warranty, and fleet verticals.
- Company typePrivate
- Founded2014
- HeadquartersJohnson City, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Allied Dispatch Solutions does
Allied Dispatch Solutions, operating under the trade name TrxNow, is a private U.S.-based software company founded in 2014 and headquartered in Johnson City. The company delivers a cloud-native roadside assistance dispatch and service logistics platform to enterprise clients operating in five distinct verticals: original equipment manufacturers (OEMs), financial institutions, insurance carriers, warranty/VSC providers, and fleet operators. TrxNow positions itself as a specialist in connecting roadside service demand with provider networks, replacing fragmented legacy dispatch systems with a unified, customizable software layer.
The core TrxNow platform is built natively within Salesforce Service Cloud, making the company's technical architecture a cloud-native extension of one of the dominant enterprise CRM ecosystems. TrxNow integrates with all major telematics platforms to enable fleet operations optimization, and offers a complementary NEXUS Management module that applies augmented intelligence-based algorithms and proprietary composite score models to oversee provider networks across industries. The leadership team brings over 50 years of combined experience in the roadside assistance field, and the company maintains compliance certifications aligned with global, regional, and industry-specific data protection standards.
The business model is enterprise SaaS sold via a consultative, demo-led direct sales motion with custom annual subscriptions priced per client requirements. Go-to-market is segmented by vertical with industry-specific solution pages and a 'Request A Demo' funnel. With 251–500 employees and no disclosed funding rounds, M&A, or named customer logos, the company appears to operate as an established, privately held mid-market enterprise software vendor — bootstrapped or funded outside public disclosure channels — targeting a niche but durable intersection of roadside service logistics, telematics, and Salesforce-native enterprise infrastructure.
Allied Dispatch Solutions firmographics
Firmographics- Name
- Allied Dispatch Solutions
- Legal name
- Allied Dispatch Solutions
- Website
- https://allieddispatch.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Allied Dispatch Solutions, operating as TrxNow, delivers a cloud-native roadside assistance dispatch and service logistics platform built natively within Salesforce Service Cloud to enterprise clients across OEM, financial, insurance, warranty, and fleet verticals.
- Ownership category
- akta.pro rank
Allied Dispatch Solutions industry classification
Industry- Product category
- Roadside Assistance Software
- NAICS
- Other Support Activities for Transportation (4889), Computer Systems Design and Related Services (54151)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Routing, Optimization & Dispatch Engines (BPAMANAI)
- akta.pro secondary industries
- Fleet, Asset Tracking & Telematics Location Platforms (BPAMANAF), Telematics, GPS Tracking & Connected Fleet Services (THADAKAF), OEM Embedded Connectivity & Telematics Platforms (TLAEAFAA)
Keywords
Where Allied Dispatch Solutions is headquartered
LocationHeadquarters
- HQ city
- Johnson City
- HQ country
- United States
- HQ region
- North America
Markets served
Allied Dispatch Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscription: Software-as-a-service platform providing roadside assistance dispatch and service logistics capabilities to enterprise clients. Revenue generated through platform subscriptions with enterprise clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise custom pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Allied Dispatch Solutions product offering
Product offeringCore offering
Allied Dispatch Solutions, operating as TrxNow, delivers a fully customizable roadside assistance and service logistics platform built natively within Salesforce Service Cloud. The platform provides dispatch management, service coordination, and provider network oversight for OEMs, financial institutions, insurance companies, warranty/VSC providers, and fleet operators, with an add-on NEXUS Management capability using augmented intelligence algorithms for provider network optimization.
Product overview
Allied Dispatch Solutions offers TrxNow, a unified roadside assistance and service logistics platform built natively within Salesforce Service Cloud. The portfolio includes the core TrxNow platform for fully customizable roadside dispatch and the NEXUS Management add-on module for provider network oversight using augmented intelligence algorithms.
Differentiator
Problem solved
Functional benefit
Products and services
- TrxNow
Quantifiable outcome
- Increases efficiency, saving time and money by eliminating need for costly legacy systems
- +2 more outcomes
Companies that use Allied Dispatch Solutions
Customer profileSegments5 records
Ideal customer profiles5 records
Allied Dispatch Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability1 record
Feature3 records
Allied Dispatch Solutions partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights5 records
Allied Dispatch Solutions competitors and assessment
Company assessmentDirect peers
- Agero: Agero is one of the largest North American providers of roadside assistance and connected vehicle services for insurance carriers, automotive OEMs, and fleet operators. It directly competes with TrxNow in software-enabled dispatch, provider network management, and telematics-integrated roadside programs.
- Urgently: Urgently operates a digital roadside assistance and connected vehicle platform that connects drivers, OEMs, insurers, and fleets to a network of service providers. It overlaps directly with TrxNow on dispatch, provider network coordination, and enterprise roadside programs.
- HONK Technologies: HONK provides an on-demand roadside assistance platform serving insurers, OEMs, and fleet customers with digital dispatch and a national service provider network. It competes with TrxNow in software-mediated roadside dispatch for enterprise clients.
Broad incumbents
- AAA (American Automobile Association): AAA is a long-established motor club operating its own nationwide roadside assistance network along with insurance, travel, and financial services. While its roadside program is internal rather than a SaaS platform, it represents the incumbent alternative that TrxNow's insurance and fleet customers may already use.
- Allstate Roadside Services: Allstate Roadside Services is a large-scale roadside assistance provider serving insurers and membership programs. It is comparable as a broad incumbent that may be displaced by SaaS-driven dispatch platforms like TrxNow, particularly among non-Allstate insurance clients.
- Cox Automotive: Cox Automotive is a large automotive services group whose dealer, fleet, and mobility solutions touch adjacent workflows to TrxNow's. While not a direct roadside dispatch competitor, it overlaps with TrxNow's OEM and fleet customer segments through connected vehicle and service operations offerings.
- ServiceNow: ServiceNow is a major enterprise workflow and customer service platform competing for the same service operations budget that drives TrxNow sales. Insurers, OEMs, and financial institutions evaluating TrxNow on Salesforce may alternatively consolidate service workflows onto ServiceNow.
Others
- Salesforce: Salesforce is the underlying platform on which TrxNow is built natively. It is not a direct competitor but represents both an enabler (AppExchange distribution, enterprise reach) and a risk (platform economics, potential first-party industry solutions) for TrxNow.
- Geotab: Geotab is one of the largest commercial telematics providers, with deep penetration among fleets. TrxNow integrates with Geotab's telematics data, making it a complementary ecosystem partner that can be sold alongside TrxNow's dispatch and service logistics layer.
- Samsara: Samsara is a leading connected operations platform for fleets with telematics, video, and workflow capabilities. As with Geotab, Samsara is a complementary technology that feeds vehicle and driver data into TrxNow's dispatch and roadside workflows rather than a direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Allied Dispatch Solutions social profiles
Digital presenceAllied Dispatch Solutions compliance and trust
Trust signalCompliance1 record
Allied Dispatch Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Allied Dispatch Solutions leadership team
Management profileNumber of profiles
Allied Dispatch Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Allied Dispatch Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Allied Dispatch Solutions
What does Allied Dispatch Solutions do?
Allied Dispatch Solutions, operating as TrxNow, delivers a fully customizable roadside assistance and service logistics platform built natively within Salesforce Service Cloud. The platform provides dispatch management, service coordination, and provider network oversight for OEMs, financial institutions, insurance companies, warranty/VSC providers, and fleet operators, with an add-on NEXUS Management capability using augmented intelligence algorithms for provider network optimization.
Is Allied Dispatch Solutions a public or private company?
Allied Dispatch Solutions is a private company. It is classified as unknown and is currently operating.
When was Allied Dispatch Solutions founded?
Allied Dispatch Solutions was founded in 2014. It employs 251 to 500 people.
Where is Allied Dispatch Solutions based?
Allied Dispatch Solutions is headquartered in Johnson City, United States, in the North America region.
How does Allied Dispatch Solutions make money?
One revenue line is on record: saaS Platform Subscription.
Who are Allied Dispatch Solutions's main competitors?
Direct peers on record are Agero, Urgently and HONK Technologies. Broad incumbents are AAA (American Automobile Association), Allstate Roadside Services, Cox Automotive and ServiceNow. Others are Salesforce, Geotab and Samsara.
Does Allied Dispatch Solutions have an API?
No public API is recorded for Allied Dispatch Solutions.
What industry is Allied Dispatch Solutions in?
Allied Dispatch Solutions's product category is Roadside Assistance Software. Its primary akta.pro industry code is BPAMANAI, Routing, Optimization & Dispatch Engines, with a secondary code of BPAMANAF, Fleet, Asset Tracking & Telematics Location Platforms. Its NAICS code is 4889 and its SIC code is 4700.