Parcel Pro

What Parcel Pro does

Parcel Pro, Inc., founded in 1997 and headquartered in California, is a cloud-based insured shipping platform serving merchants of high-value goods including jewelry, watches, loose gemstones, luxury collectibles, and consumer electronics. The company operates as a wholly-owned subsidiary of UPS Capital (itself under United Parcel Service of America, Inc., NYSE: UPS) and is incorporated in the United States with regional offices supporting operations in the United Kingdom and Thailand. Parcel Pro provides insurance coverage up to $200,000 USD per shipment domestically and for select international lanes, up to £250,000 for UK domestic shipments with approval, and up to $100,000 for other international shipments, leveraging UPS as its primary carrier and FedEx as a secondary carrier for multi-carrier flexibility.

The platform's technology stack centers on a proprietary web application (web.parcelpro.com), a Transactional Cargo API suite (Quote, Purchase, Confirm, Invoice, Payment Remittance, Get Commodity APIs), and a Shopify InsureShield integration that embeds insurance management directly into merchant storefronts. Differentiated features include DeliveryDefense address confidence scoring, sensitive word deletion on shipping labels, automated rerouting away from high-theft geographic areas, Parcel Pro Notify branded tracking emails with unique tracking IDs to reduce in-transit fraud, and Parcel Pro SMART routing technology. A premium tier called Parcel Pro Select offers white-glove handling, proactive monitoring, and secure pickup and delivery in major jewelry districts. UK insurance is underwritten through UPS Capital Insurance Agency Limited, regulated by the UK Financial Conduct Authority.

The business runs on a usage-based revenue model: merchants pay insurance premiums per shipment at the time of shipment creation with no setup charges, no annual fees, and no upfront premiums, supplemented by transaction fees on UPS/FedEx transportation. Go-to-market is hybrid — a self-service platform registration for SMBs and individuals, an API-first product for e-commerce integration, and a dedicated enterprise field sales motion for major jewelry manufacturers and retailers requiring custom billing and invoicing. Named customers include CRM Jewelers (watches valued up to $400K+), Days Jewelers (8-store New England operation), Premier Gem Corporation (diamonds at $100K-$200K), Master Siam (Thai jewelry manufacturer exporting 95% of orders to the U.S.), and Aria Gems (Afghan emerald mining supply chain).

Name

Parcel Pro

Legal name

Parcel Pro, Inc.

Website

https://parcelpro.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1–10 employees

Short description

Parcel Pro, a UPS Capital subsidiary founded in 1997, provides insured shipping with up to $200,000 coverage per package for jewelry, watches, gemstones, consumer electronics, and luxury collectibles via a cloud platform, APIs, and UPS/FedEx carrier networks.

Ownership category

akta.pro rank

Product category

Insured Shipping & Logistics Services

NAICS

Freight Transportation Arrangement (488510), Couriers and Express Delivery Services (492110)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

DDU/Delivered Duty Unpaid & Duties/Taxes Collection (TLACAKAC)

akta.pro secondary industries

Cross-Border E-commerce Parcel Logistics (DDP/Customs-Integrated) (TLAAAFAE), Cross-Border Parcel Security, Screening & Compliance (Sanctions/Restricted Goods) (TLACAKAL)

Keywords

• Insured shipping services
• High-value goods shipping
• Jewelry logistics
• Package protection insurance
• Shipping technology platform

Headquarters

HQ city

Torrance

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Technology or R&D, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Pay-per-ship Insurance Coverage: Merchants pay for insurance coverage at the time of shipment creation. Coverage is purchased as needed with no annual fees, no setup charges, and no upfront premiums. Revenue accrues based on shipment volume and declared value of goods being shipped.
2. Transportation Services: Revenue generated from UPS and FedEx shipping services facilitated through the platform, including domestic and international shipment fees, with competitive rates negotiated through the carrier relationships.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Parcel Pro provides insured shipping services for high-value goods such as jewelry, watches, loose gemstones, and premium consumer electronics, leveraging the UPS and FedEx carrier networks. The cloud-based platform enables merchants to create shipping labels, purchase insurance coverage up to $200,000 per shipment, track packages, process returns, and file claims. API integration allows e-commerce merchants to embed insured shipping directly into their websites.

Product overview

Parcel Pro is an insured shipping platform for high-value goods, operating as a subsidiary of UPS Capital. The core offering consists of Parcel Pro Select (premium insured shipping with up to $200K coverage), the Parcel Pro Platform (cloud-based shipping management for labels, tracking, and returns), and Parcel Pro Notify (branded tracking notifications). The product suite also includes DeliveryDefense (address confidence scoring), Parcel Pro SMART (smart shipping technology), RewardShip (cost savings program), and Returns Management. A Transactional Cargo API enables developer integration. The platform integrates with Shopify for e-commerce merchants and supports both UPS and FedEx carriers for multi-carrier flexibility.

Differentiator

Problem solved

Functional benefit

Brands

• Parcel Pro Select: Premium insured shipping service for high-value packages with enhanced features including white-glove service, up to $200K insurance coverage for select international shipments, and dedicated security experts.

Products and services

• Parcel Pro Select Premium insured shipping service for high-value goods offering up to $200,000 USD in coverage for international shipments with pre-approval, white-glove support, proactive monitoring, and secure pickup and delivery in major jewelry markets. Targets jewelers, watch dealers, and luxury goods shippers.
• Parcel Pro Platform Cloud-based shipping management platform that enables merchants to create shipping labels, track shipments, process returns, manage vendor accounts, access harmonized codes for international shipping, and integrate APIs with websites.
• Transactional Cargo API Suite of APIs including Quote API, Purchase API, Confirm API, Invoice API, Payment Remittance API, and Get Commodity API enabling developers to integrate insured shipping capabilities into merchant websites and applications.

Quantifiable outcome

• Reduced delivery times by 3-5 days through UPS partnership optimization
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• UPS Capital (Thailand) Ltd.coreStrategic or Co-development PartnerUPS Capital (Thailand) Ltd. provides the Parcel Pro Select service for Thai exporters, including customs brokerage services, improved access to air transportation, and package tracking data. This partnership enables Bangkok-based manufacturers like Master Siam to access insured shipping rates and logistics support.
• UPS Capital Insurance Agency LimitedcoreStrategic or Co-development PartnerUK-based insurance agency providing insurance underwriting for Parcel Pro UK services. Insurance is underwritten by an authorised insurance company and issued through UPS Capital Insurance Agency Limited, regulated by the Financial Conduct Authority.
• UPScoreStrategic or Co-development PartnerPrimary carrier partner providing transportation services for Parcel Pro insured shipments. The partnership enables competitive rates, priority handling, and access to UPS global logistics network for high-value goods shipping.
• FedExminorStrategic or Co-development PartnerSecondary carrier partner offering multi-carrier flexibility for merchants who prefer FedEx services alongside UPS options.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• InsureShield: Also a UPS Capital product offering e-commerce parcel insurance via Shopify and similar platforms. Closest comparable to Parcel Pro within the parent ecosystem, targeting the same insured-shipping buyer with digital-first onboarding.
• Malca-Amit: Specialist in secure logistics for diamonds, jewelry, precious metals and art with valuation, security, and door-to-door insured handling globally. Directly competes with Parcel Pro in the jewelry and luxury goods insured shipping vertical.
• Ferrari Group (Ferrari Express): Operates Ferrari Express and Malca-Amit-style secure logistics for jewelry, watches and precious stones with global offices. Highly relevant peer given shared focus on insured door-to-door jewelry shipping.

Broad incumbents

• Brink's Global Services: Provides secure logistics, including Diamond & Jewellery Solutions for high-value shipments, broader cash logistics and secure transport capabilities. Larger incumbent with overlapping jewelry offering but a much wider portfolio beyond parcel insurance.
• Loomis (formerly Via Mat): Global secure transport and valuables logistics provider with jewelry and precious metals handling. Comparable to Parcel Pro for high-value goods shipping but with broader cash-in-transit and ATM services.
• FedEx Custom Critical: FedEx's time-sensitive, high-value/critical shipment service for items including jewelry and medical shipments. Parcel Pro already resells FedEx alongside UPS; comparison relevant for carrier-level insured shipping offerings.
• DHL Same Day / Secure Shipping: Global integrator offering Same Day, Med Express and secured valuables logistics, including jewelry courier services. Overlaps with Parcel Pro for international cross-border insured jewelry shipments.

Emerging players

• Citizenship and Immigration Shipside (Gem Shipping): Niche carrier-focused on shipping gemstones, jewelry and luxury watches for online retailers. Smaller, emerging direct competitor in the high-value parcel space Parcel Pro specializes in.
• ShipAssure (eShip PLUS): Offer shippers discounted parcel insurance and parcel software for e-commerce merchants of various value tiers. Adjacent peer — competes for the insured-shipping wallet at lower coverage tiers that Parcel Pro's SMB customers may consider.

Others

• Roadie (UPS) Same-Day Delivery: UPS-owned crowdsourced delivery platform enabling same-day, high-value last-mile shipments with declared-value options. Sister UPS asset; comparable on insured last-mile technology rather than jewelry specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/parcel-pro

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Parcel Pro