ebisol

What ebisol does

ebisol (株式会社エビソル) is a Tokyo-based software company founded on October 20, 2011, and a subsidiary of JapanTicket Holdings Inc. The company develops and sells ebica, a cloud-based restaurant reservation and customer management system used by Japanese restaurants ranging from single-store operators to large chains. ebica's core technical proposition is a 'gourmet site controller' that aggregates reservations from multiple online platforms — Tabelog, Google Reserve, Retty, SAVOR JAPAN, Dazhong Dianping (Meituan), and others — into a single dashboard with real-time seat-availability synchronization to eliminate double-booking and maximize reservation acceptance. The platform integrates with the LINE messaging app and with a broad set of Japanese restaurant POS systems including NEC FoodFrontia, Smaregi, USENレジ, NEC Mobile POS, funfo, RosePOS, poscube, and K1くん.

The company's most distinctive product is AI Reception (AIレセプション), launched in October 2020 in collaboration with LINE Corporation as the restaurant industry's first AI phone reservation service. The voice agent — branded 'Sayuri' — handles inbound telephone reservations 24/7 using LINE's AiCall technology (CLOVA Voice for synthesis and CLOVA Speech for recognition), reads and updates real-time availability in ebica, and manages booking, modification, cancellation, and waitlist workflows. By July 2025 the service had surpassed 10 million cumulative call responses and is deployed at scale by enterprise chains including Torikizoku (617 stores, handling over 10,000 calls/month). ebisol also operates the JapanTicket inbound-tourism e-ticket platform under its parent group, distributing Japanese dining and tourism experiences to international visitors through overseas partner sites and Dazhong Dianping.

Revenue is generated primarily through customized SaaS subscriptions for ebica (priced per store count and feature module), usage-based fees for AI Reception (¥100 per call, reduced from an earlier level), and ticket-sale commissions from the JapanTicket marketplace. Go-to-market combines direct enterprise sales (Torikizoku, Sapporo Lion, Kani Doraku, Yuzusho, Sugidama, Hori Food Service, Uokin), a formal sales-partner program for SMBs, POS-vendor channel partnerships, and inbound marketing via press, webinars, trade shows, and the parent group's note.com content publication. Diny to-go, a free COVID-era takeout reservation service, is no longer a meaningful revenue contributor but demonstrates the company's O2O platform capability.

Name

ebisol

Legal name

株式会社エビソル (ebisol inc.)

Website

https://ebisol.co.jp

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

Tokyo-based software company founded 2011 operating ebica, a cloud restaurant reservation platform with AI-powered phone reception, serving Japanese restaurants from independents to enterprise chains like Torikizoku and Sapporo Lion. Subsidiary of JapanTicket Holdings.

Ownership category

akta.pro rank

Product category

Restaurant Reservation Management Software

NAICS

All Other Travel Arrangement and Reservation Services (561599), Other Travel Arrangement and Reservation Services (56159)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Restaurant/Table Reservation & Booking Engines (THALADAH)

akta.pro secondary industries

Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA), Dining Reservations & Restaurant Booking (HSACALAF)

Keywords

• Restaurant reservation software
• Cloud reservation management
• AI phone reception
• Inbound tourism ticketing
• Gourmet site controller

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription for ebica Reservation Management: ebica is a cloud-based SaaS reservation management system sold to restaurants on a subscription basis. Pricing is customized based on restaurant size, number of stores, and selected feature modules. The system serves as the primary revenue driver and platform for cross-selling AI Reception and other add-on services.
2. AI Reception Per-Call Pricing: AI Reception was initially launched at ¥100 per call (reduced from an earlier undisclosed price point in a 2022 update). The service handles inbound phone calls for restaurants, with pricing per interaction. Volume scales with restaurant call traffic.
3. Diny to-go Takeout Reservation Platform: Free takeout reservation service launched during COVID-19 to support restaurants. Diny to-go was offered at no charge to both restaurants and consumers during the pandemic period, with no revenue generation. The service demonstrates the company's O2O platform capabilities.
4. JapanTicket — Inbound Experience Ticket Platform: e-ticket platform distributing Japanese tourism and dining experiences to international visitors via overseas partner sites. Revenue is generated through ticket sales commissions and service fees, targeting the goal of becoming the world's largest Online Ticket Agency for Japanese experiences.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

ebisol develops and sells ebica, a cloud-based SaaS restaurant reservation management system that aggregates online reservations from multiple gourmet platforms and synchronizes real-time seat availability. The company also provides AI Reception, an AI-powered telephone reservation service built with LINE AiCall technology, and operates the JapanTicket inbound tourism e-ticket distribution platform. Core customers are Japanese restaurants ranging from independent operators to large chains with hundreds of locations.

Product overview

ebisol operates two main business segments: (1) ebica segment providing restaurant reservation management solutions, and (2) inbound tourism segment providing JapanTicket e-ticket distribution. The ebica product family centers on the core ebica reservation management system, supplemented by AIレセプション (AI telephone response service), グルメサイトコントrollers (multi-platform synchronization), and ebica manager (advanced analytics). The JapanTicket platform serves inbound tourism with e-ticket distribution for Japanese experiences. Diny to-go addresses takeaway services. The portfolio enables full reservation automation from online platforms, telephone calls, and walk-ins, serving restaurant operators and tourism businesses with cloud-based SaaS solutions.

Differentiator

Problem solved

Functional benefit

Brands

• ebica (エビカ): Restaurant reservation management system (ebica/エビカ) - cloud-based reservation and customer management system for restaurants, featuring gourmet site controller and AI phone reservation integration.

Products and services

• ebica (エビカ) Cloud-based SaaS restaurant reservation and customer management system that unifies online reservations from multiple gourmet platforms with real-time availability synchronization. Supports multi-channel reservation intake, customer profiling, walk-in management, and analytics. Industry's first gourmet site controller capability.
• AI Reception (AIレセプション) AI-powered telephone reservation service featuring AI staff 'Sayuri' that handles restaurant phone reservations 24/7. Built on LINE AiCall technology (CLOVA Voice + CLOVA Speech). Integrates with ebica for real-time availability data and supports reservation confirmation, modification, cancellation, and waitlist suggestions. Usage-based pricing at ¥100 per call.
• JapanTicket (ジャパンチケット) E-ticket management platform that aggregates Japanese tourism and dining experiences and distributes them to international visitors through overseas partner sites. Generates revenue through ticket sales commissions and service fees.
• Diny to-go (ダイニー トゥー ゴー) Free takeaway reservation service that enables consumer takeout ordering without requiring app download or membership registration. Supports restaurants with takeout operations, particularly during the COVID-19 period when it was offered completely free of charge.
• ebica Marketing Pack (ebica 集客おまかせパック) Comprehensive customer acquisition service launched in March 2025 that combines online reservation management with marketing automation tools, targeting individual restaurants and small chain operators seeking to grow their customer base.

Quantifiable outcome

• AI Reception surpassed 10 million cumulative call responses by July 2025
• +6 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability7 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Google (Googleで予約 / Google Maps)coreTechnology or Integration · 4 March 2023ebica launched 'Google Reserve' integration, enabling restaurants to accept reservations directly through Google Search and Google Maps. Diners can book tables at ebica-powered restaurants without leaving Google, increasing discoverability and conversion for restaurant partners.
• 株式会社カカクドットカム ( Kakaku.com / 食べログ)coreTechnology or Integration · 1 February 2021Official API integration between ebica and Tabelog (食べログ), Japan's largest restaurant reservation/gourmet platform. The integration allows restaurants using ebica to automatically manage Tabelog reservations without manual entry, reducing double-booking risk and improving operational efficiency.
• FunNow (東アジア最大の都市型レジャープラットフォーム)minorStrategic or Co-development Partner · 5 October 2020ebisol entered a business partnership with FunNow (即时预约 app for East Asia's largest urban leisure platform) to support inbound tourism. FunNow users can discover and book Japanese experiences, expanding reach to travelers in Taiwan, Hong Kong, and other Asian markets. This partnership supports the inbound tourism business goal of 'exporting Japanese tourism experiences.'
• LINE株式会社 (LINE Corporation)coreStrategic or Co-development Partner · 1 October 2020LINE and ebisol co-developed 'AI Reception' using LINE's 'LINE AiCall' technology (CLOVA Voice for speech synthesis, CLOVA Speech for speech recognition, and conversational control). LINE positioned ebisol as a key partner for its AI voice solutions in the restaurant industry. This is the restaurant industry's first AI phone reservation reception service.
• NECプラットフォームズ株式会社 (NEC Platforms)coreTechnology or Integrationebica integrated with NEC's restaurant POS system 'FoodFrontia' via API, enabling synchronized walk-in data and seat availability. This partnership gives ebica access to NEC's installed base of restaurant customers in Japan.
• 大衆点評 (Dazhong Dianping / Meituan)coreTechnology or Integrationebica integrates with Dazhong Dianping (大衆点評), China's largest lifestyle review and local services platform, as part of the JapanTicket inbound tourism platform. This allows restaurants to list on Dazhong Dianping and accept reservations from Chinese tourists who use the platform to discover and book dining experiences in Japan.

Scale indicators11 records

Recent moves7 records

Expansion highlights7 records

Broad incumbents

• OpenTable: Global restaurant reservation platform owned by Booking Holdings. Comparable as a restaurant reservation management and diner-discovery platform, but operates at much larger scale and primarily in Western markets; not a direct competitor in Japan.
• Resy: Restaurant reservation platform owned by American Express. Comparable product/market fit in restaurant reservation management with diner-network effects, but US-centric and not competing in the Japanese market.

Direct peers

• Tabelog (Kakaku.com): Japan's largest gourmet/restaurant review and reservation platform, operated by Kakaku.com. Directly relevant as both a partner (official API integration) and competitor—Tabelog could build or acquire a competing reservation management layer that competes with ebica.
• TableCheck: Japan-based restaurant reservation and table management SaaS serving restaurants domestically and internationally. Closest direct competitor in Japanese restaurant reservation management software with overlapping target customers (mid-market and enterprise chains).
• TableSolution (Toreta): Japanese restaurant reservation and table management system (TableSolution) operated by Toreta. Direct competitor in the same product category, serving overlapping restaurant customers in Japan with similar cloud-based reservation management functionality.
• Retty: Japanese gourmet review and reservation platform. Operates as both a partner (ebica integrates via Gourmet Site Controller) and adjacent competitor in diner discovery and reservation flow. Comparable in target market and restaurant-customer overlap.

Regional players

• Chope: Restaurant reservation platform headquartered in Singapore, serving restaurants across Southeast Asia. Comparable product offering for restaurant reservation management, with overlapping inbound-tourism use cases but different geographic focus.
• Quandoo: Restaurant reservation marketplace operating in Europe and Asia. Comparable restaurant reservation management functionality with diner-side booking flow, but not focused on the Japanese market.

Emerging players

• Tock (Squarespace): Reservation and experience booking platform acquired by Squarespace. Comparable in offering reservation management plus experience ticketing, aligning with ebisol's JapanTicket inbound e-ticket distribution strategy.

Others

• NEC FoodFrontia (NEC Platforms): Japanese POS and restaurant operations system provider. Currently a technology/integration partner of ebisol, but as a major incumbent POS vendor with restaurant customer base, it represents both a distribution channel and a potential vertical integrator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ebisol
• Xx.com/ebisol_official

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ebisol