PrimaryOne Health

What PrimaryOne Health does

PrimaryOne Health is a nonprofit Federally Qualified Health Center (FQHC) operating 11 clinical locations across Columbus, Franklin, and Pickaway counties in Ohio, serving over 30,000 patients annually. Founded in 1973 as the Neighborhood House/Billie Brown Jones community health center and reorganized in 1997 as Columbus Neighborhood Health Center, Inc. (CNHC), the organization rebranded to PrimaryOne Health in 2015. It holds FQHC designation under Section 330(e) of the Public Health Service Act and operates a Section 330(h) Health Care for the Homeless Program. PrimaryOne Health was awarded Level 3 Patient-Centered Medical Home recognition from NCQA in 2012, a designation held by only 0.3% of US primary health centers.

The organization delivers a comprehensive portfolio of clinical services spanning adult medicine, behavioral health, dental, vision, women's health, primary care and pediatrics, specialty care, pharmacy, and STI/HIV/Hepatitis C services. Its technology stack is centered on integrated electronic health records, dual patient portals (FollowMyHealth for medical patients and NextMD for vision patients), telehealth services at select locations, and a clinical pharmacy operating the 340B Drug Assistance Program offering up to 90% prescription savings. Specialty care in rheumatology, dermatology, and neurology is delivered on-site through a partnership with AndHealth. The organization maintains strategic partnerships with Ohio State University Wexner Medical Center, Nationwide Children's Hospital, OhioHealth, and Mount Carmel Health System for referral pathways and specialty access.

PrimaryOne Health's revenue model is multi-stream: federal HRSA Section 330 grants, City of Columbus funding (currently $5M annually and at risk of reduction to below $1M in 2026), Medicaid/Medicare and managed care reimbursements (Aetna, Anthem, Buckeye, CareSource, Molina, United Healthcare), a sliding fee scale for uninsured patients, and 340B pharmacy program economics. Patient access is provided through direct clinic visits, walk-in availability, telehealth, Mobile Health Centers, and a dedicated in-house pharmacy with home delivery. The organization is governed by a 9-17 member board with a 51% patient/guardian majority requirement, operates as a community-based nonprofit with no parent company or private equity ownership, and has 251-500 employees.

Name

PrimaryOne Health

Legal name

PrimaryOne Health

Website

https://primaryonehealth.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

251–500 employees

Short description

PrimaryOne Health is a nonprofit Federally Qualified Health Center operating 11 clinical locations across Columbus, Franklin, and Pickaway counties in Ohio, delivering comprehensive medical, dental, vision, behavioral health, and pharmacy services to over 30,000 underserved, uninsured, and Medicaid/Medicare patients.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), Integrated Primary Care in Behavioral Health Settings (HLAFAGAM)

Keywords

• Community health services
• Primary care
• Behavioral health
• Dental care
• Pharmacy services

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. City Funding (Columbus): PrimaryOne Health receives city of Columbus funding as a nonprofit health system serving low-income and uninsured residents. Current funding at risk of reduction from $5 million to below $1 million in 2026.
2. Federal FQHC Funding (HRSA): Receives federal funding through Health Resources and Services Administration (HRSA) as a Section 330(e) funded Federally Qualified Health Center and Section 330(h) Health Care for the Homeless Program
3. Medicaid and Medicare: Accepts Medicaid, Medicare, and various managed care plans including Aetna, Anthem, Buckeye, CareSource, Molina, United Healthcare, and most major commercial insurance
4. Sliding Fee Scale: Offers sliding fee discount program for uninsured patients based on household income and family size, with charges determined upon income documentation review
5. 340B Prescription Drug Program: Patients enrolled in the 340B Drug Assistance Program can save up to 90% on eligible prescriptions through the clinical pharmacy services

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

PrimaryOne Health operates a network of Federally Qualified Health Centers (FQHCs) delivering comprehensive outpatient medical, dental, vision, behavioral health, women's health, primary care, pediatrics, and pharmacy services across 11 clinical locations in Columbus, Franklin, and Pickaway counties in Ohio. The organization integrates in-house clinical pharmacy, retail and specialty pharmacy, telehealth, and patient support programs (340B drug discount, Healthy Families home visiting, Presumptive Eligibility Medicaid enrollment) to serve uninsured, underinsured, Medicaid/Medicare, and homeless populations.

Product overview

PrimaryOne Health is a Federally Qualified Health Center (FQHC) operating as a unified system of community health centers across Columbus, Franklin, and Pickaway counties in Ohio. The organization offers a comprehensive portfolio of healthcare services delivered through 11 locations, structured as a network of coordinated clinical services rather than a single product. Core services span adult medicine, behavioral health, clinical pharmacy, dental, healthcare for the homeless, primary care and pediatrics, specialty care (rheumatology, dermatology, neurology via AndHealth partnership), STI/HIV/Hepatitis C, vision, and women's health. Patient access is enabled through two distinct portals: FollowMyHealth for medical patients and NextMD for vision patients. Supporting programs include the 340B Prescription Cash Discount Program, the Healthy Families Program, and the Presumptive Eligibility Medicaid program. The organization was recognized as a Level 3 Patient-Centered Medical Home by NCQA in 2012.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Medicine Outpatient medical care for adult patients addressing health risks and complications associated with aging, provided at PrimaryOne Health clinic locations.
• Primary Care and Pediatrics Primary care services from newborn through adulthood including immunizations, well-baby and child check-ups, physicals, sick visits, blood pressure checks, glucose screenings, sports physicals, and flu shots. Recognized as Level 3 Patient-Centered Medical Home by NCQA.
• Behavioral Health Mental health and substance use services integrated with medical care, including screenings, short-term counseling, psychiatric care, and referrals to social services, delivered in exam rooms during medical appointments.
• Dental Services Preventive and operative dentistry for adults and children, including exams, checkups, X-rays, cleanings, fluoride treatments, sealants, fillings, extractions, and root canals (front teeth only).
• Vision Services Eye care and optometry services including regular eye exams, corrective lens prescriptions, and on-site prescription fulfillment.
• Women's Health Services Comprehensive OB/GYN services including annual gynecological screenings, obstetrical care, on-site procedures (colposcopy, endometrial biopsy, IUD insertion), family planning, and prenatal assessments, directed by Kathryn Pool, MD.
• Clinical Pharmacy Clinical pharmacists engage patients through appointments and telehealth, providing education on chronic disease states, medication recommendations, and non-medication disease management, and enroll patients in the 340B Drug Assistance Program for up to 90% prescription savings.
• Retail Pharmacy In-house pharmacy at PrimaryOne Health locations allowing patients to fill medications on-site with free home delivery options.
• Specialty Pharmacy Services Pharmacy services for patients prescribed medication for rheumatology, dermatology, and neurology conditions including psoriasis, psoriatic arthritis, rheumatoid arthritis, ankylosing spondylitis, and migraine/headache, with 24/7 clinical team access, personalized care plans, and home delivery.
• Specialty Care Specialty care services delivered through partnership with AndHealth, providing rheumatology, dermatology, and neurology services on-site at PrimaryOne Health locations, treating conditions including chronic migraines, multiple sclerosis, psoriasis, psoriatic arthritis, rheumatoid arthritis, and ankylosing spondylitis.
• STI/HIV/Hepatitis C Services STI screenings including HIV testing, and screening and treatment for Hepatitis C, supported by the #KnowYourStatus campaign.
• Healthcare for the Homeless Section 330(h) funded program providing access to primary healthcare, mental healthcare, and substance abuse counseling for homeless individuals, including transportation, case management, and outreach services.
• 340B Prescription Cash Discount Program Drug pricing program allowing patients to save up to 90% on eligible prescriptions through participating pharmacies.
• Healthy Families Program In-home services for mothers and fathers from pregnancy until the child's third birthday, affiliated with Healthy Families America and Ohio Department of Health Help Me Grow Home Visiting Program, with Family Support Specialists delivering evidence-based care.
• Presumptive Eligibility (PE) Program Ohio Medicaid program allowing PrimaryOne Health to provide immediate temporary health coverage through Medicaid for patients presumed eligible under Ohio Medicaid guidelines, plus certified application counselor support for marketplace and Medicaid enrollment.
• Medical Patient Portal (FollowMyHealth) Online portal for medical patients to view personal health records, request prescription refills, and request appointments, with mobile apps available on iTunes and Google Play.
• Vision Patient Portal (NextMD) Patient portal for vision patients to view vision records, message providers, and request medication refills prescribed by optometrists, using security token authentication.

Quantifiable outcome

• Medical cost for CHC patients are 41% lower compared to patients seen elsewhere such as hospital emergency rooms
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

17 partnerships are on record, tiered core and minor.

• Ohio State University Wexner Medical CentercoreStrategic or Co-development PartnerMajor academic medical center partnership providing access to specialty care and academic medicine connections for the community health center network
• Nationwide Children's HospitalcoreStrategic or Co-development PartnerPediatric care partnership extending specialized children's healthcare services to PrimaryOne Health patients
• OhioHealthcoreStrategic or Co-development PartnerMajor regional health system partnership providing specialty care and healthcare services coordination
• Mount Carmel Health SystemcoreStrategic or Co-development PartnerHealthcare system partnership for patient care and referral services
• AndHealthcoreTechnology or IntegrationPartnership to provide specialty care including rheumatology, dermatology, and neurology services through virtual appointments and on-site care at PrimaryOne Health locations
• Uber HealthminorOthersTransportation partnership to help patients access healthcare services
• Healthy Families AmericacoreStrategic or Co-development PartnerAffiliation for Healthy Families Program providing in-home services to mothers and families from pregnancy until child's third birthday
• Columbus Public HealthcoreStrategic or Co-development PartnerCity health department partnership for public health services and coordination
• Centering Healthcare InstituteminorStrategic or Co-development PartnerPartnership for CenteringPregnancy program supporting prenatal care groups
• YMCA of Central OhiominorGTM or Marketing PartnerCommunity wellness partnership extending health and wellness services
• Alvis HouseminorOthersReentry services and support partnership for the Healthcare for the Homeless program
• MaryhavenminorOthersAddiction services partnership for homeless healthcare services
• Faith MissionminorOthersFaith-based services partnership for homeless services
• YWCA Family CenterminorOthersFamily services partnership for homeless individuals
• CVS HealthminorOthersHealth zones partnership for community health initiatives
• National Healthcare for the Homeless CouncilminorStrategic or Co-development PartnerNational partnership for Healthcare for the Homeless program support and resources
• The Breathing AssociationminorOthersRespiratory health services partnership

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lower Lights Christian Health Center: A Columbus, Ohio-based Federally Qualified Health Center providing integrated medical, dental, behavioral health, and pharmacy services to underserved populations. Directly comparable as a same-metro FQHC competing for the same patient base and payer mix.
• Equitas Health: A Columbus-based nonprofit community health system providing primary care, behavioral health, and pharmacy services with a focus on LGBTQ+ and underserved populations across Ohio. Comparable as a multi-site Ohio community health center with integrated services and FQHC-like mission.
• HealthSource of Ohio: A multi-site FQHC operating across southwestern and south-central Ohio with primary care, dental, behavioral health, and pharmacy services. Comparable as a regional Ohio FQHC of similar scale serving Medicaid and uninsured patients.
• Sun River Health: A large multi-site FQHC operating across the Hudson Valley and New York City, providing primary care, dental, behavioral health, and pharmacy with 340B participation. Comparable as a high-performing, multi-site FQHC with strong quality recognition and integrated services.
• Affinia Healthcare: A St. Louis-based FQHC providing primary care, dental, behavioral health, and pharmacy services to underserved populations across multiple sites. Comparable as a mid-sized, multi-site urban FQHC with a similar payer mix and integrated service portfolio.

Regional players

• Cincinnati Health Department / Cincinnati Health Centers: Public health system operating multiple community health centers across Cincinnati with primary care, dental, and behavioral health for underserved populations. Comparable as an Ohio public-sector safety-net provider, though public rather than nonprofit.

Broad incumbents

• Family Health Centers of San Diego: One of the largest FQHCs in the US, operating dozens of sites across San Diego County with comprehensive medical, dental, behavioral, and specialty services. Comparable as a large-scale FQHC demonstrating the upper bound of the multi-site community health center model.
• AltaMed Health Services: A large FQHC in Southern California providing primary care, dental, behavioral health, and pharmacy across many sites with strong quality and 340B programs. Comparable as a mature, large-scale FQHC network with integrated services similar to PrimaryOne Health's model.
• Nationwide Children's Hospital: A major Ohio pediatric academic health system and a strategic partner of PrimaryOne Health. Comparable as a partner and adjacent pediatric care provider, though much larger in scale and operating a hospital-based rather than community-clinic model.
• OhioHealth: A large regional health system in Central Ohio and a strategic partner of PrimaryOne Health. Comparable as a system partner and referral source, but operates acute-care hospitals and employed-physician networks at a fundamentally different scale.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/primary1health
• YouTubeyoutube.com/channel/UCpPwGxD9kW_ln0Mmjuthucw
• Facebookfacebook.com/PrimaryOneHealth
• LinkedInlinkedin.com/company/primaryone-health
• Instagraminstagram.com/primaryonehealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PrimaryOne Health