Community Care Durham

What Community Care Durham does

Community Care Durham (CCD) is a registered not-for-profit charitable organization founded in 1984 and headquartered in Whitby, Ontario. As the largest community support services agency in Durham Region, CCD serves more than 10,000 clients and their caregivers annually across the Region's eight municipalities (Ajax, Brock, Clarington, Oshawa, Pickering, Scugog, Uxbridge, Whitby). It delivers a broad portfolio of services to individuals aged 16 and older, including Adult Day Programs, Assisted Living and Supportive Housing, accessible and assisted Transportation, Personal Support and In-Home Respite, WeConnect Mental Health and Wellness (formerly COPE Mental Health), Meals on Wheels, Community Food Box, Mobile Food Market, Foot Care Clinics, Exercise and Falls Prevention classes, Friendly Visiting, Telephone Reassurance, and the Luncheon Out program. The organization employs 251-500 staff and operates a coordinated network of six regional hub offices supported by trained volunteers.

CCD's service delivery model centers on an integrated hub-and-spoke community care platform rather than a proprietary software product. Core technology is a community-based service delivery model using coordinated networks of volunteers and inter-professional staff working out of integrated community hubs; the only third-party integration disclosed is Caredove, an online scheduling and intake platform that supports client intake for Community Food Box, WeConnect, Transportation, Adult Day Program, and other services. There is no public API, SDK, developer portal, or proprietary AI/ML component disclosed.

The revenue model is primarily government-funded, with the Province of Ontario's Ministry of Health & Long-Term Care (via Ontario Health AtHome, formerly Central East LHIN) as the primary funding source, supplemented by United Way of Durham Region and area Municipalities, plus individual and corporate donations, fundraising campaigns, bequests, and sponsorships. Direct service fees ($42.75/day for Adult Day Program, $12 hot/$9 frozen Meals on Wheels, $30 Foot Care Clinics first visit, $16 minimum + $0.63/km Transportation) support cost recovery on a pay-as-you-go basis; several core services such as Friendly Visiting, Telephone Reassurance, WeConnect, Assisted Living/Supportive Housing, and Personal Support are provided at no fee. CCD's go-to-market is direct-to-consumer, channeled through Ontario Health AtHome referrals, hospital discharge planning, self-referrals, and a central intake line.

Name

Community Care Durham

Legal name

Community Care Durham

Website

https://communitycaredurham.on.ca

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

251–500 employees

Short description

Community Care Durham is the largest community support services agency in Durham Region, Ontario, delivering adult day programs, assisted living, transportation, personal support, mental health, and meal services to seniors, adults with disabilities, and caregivers.

Ownership category

akta.pro rank

Product category

Community Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Single-Site CCRCs (HLADAEAE), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Companion Care & Social Support (non-clinical) (HLADAGAB), Caregiver Support & Education Programs (Center-Based) (HSABANAN)

Keywords

• Community support services
• Home and community care
• Senior support services
• Meals on wheels
• Nonprofit health services

Headquarters

HQ city

Whitby

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding: Primary funding from the Province of Ontario's Ministry of Health & Long-Term Care through the Central East Local Health Integration Network (CE LHIN) / Ontario Health AtHome. This covers core service delivery costs for eligible programs.
2. United Way and Municipal Funding: Additional governmental and quasi-governmental support from United Way of Durham Region and area Municipalities to supplement core services.
3. Donations and Fundraising: Charitable donations from individual and corporate donors supporting programs not fully funded by government sources. Includes annual campaigns, bequests, and sponsorships.
4. Service Fees: Fees for certain services including Meals on Wheels, Transportation, Adult Day Program, Foot Care Clinics, and Luncheon Out to assist with total cost of service delivery. Some services are provided free of charge (Friendly Visiting, Telephone Reassurance, Mental Health support, Assisted Living, Transportation for OHIP-funded appointments).

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Community Care Durham operates as a registered charitable organization delivering community support services to individuals aged 16 and older and their caregivers across Durham Region, Ontario. Its core offerings include adult day programs, assisted living and supportive housing, accessible and assisted transportation, personal support and in-home respite, mental health and wellness programming, meals on wheels, community food boxes, mobile food markets, foot care clinics, exercise and falls prevention classes, and social connection programs such as friendly visiting and telephone reassurance.

Product overview

Community Care Durham (CCD) is a multi-service registered charitable organization offering a coordinated network of community support services for individuals aged 16+ and their caregivers across Durham Region. The organization operates as the largest community support services agency in the region, providing both free and fee-based services including Adult Day Program, Assisted Living/Supportive Housing, Transportation Services (accessible vans, volunteer drivers, assisted transport), Personal Support and In-Home Respite (caregiver relief), WeConnect Mental Health and Wellness (formerly COPE Mental Health), Health and Wellness (Exercise and Falls Prevention, Foot Care Clinics), Friendly Visiting, Telephone Reassurance, and Food and Nutrition Services (Meals on Wheels, Community Food Box, Mobile Food Market, Luncheon Out). Services are delivered through integrated community hubs by coordinated networks of inter-professional staff and volunteers, enabling clients to maximize independence and remain safely in their own homes. Intake and service requests are facilitated through an online scheduling platform for client convenience.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Day Program Provides a Home Away from Home atmosphere with social, recreational, and therapeutic programming in a secure environment for aging adults or persons with disabilities, including recreational activities, physical activities, meals, and personal care support.
• Assisted Living / Supportive Housing Provides personal support, homemaking, social interaction, security checks, and care coordination for high-risk seniors to reduce avoidable long-term care admissions and emergency visits.
• Transportation Services Offers wheelchair accessible van transportation, volunteer driver services, and assisted transportation with Personal Support Workers for clients unable to use public transit due to aging, physical, or mental health needs.
• Personal Support (In-Home Respite / Caregiver Relief) Personal Support Workers provide in-home respite care including personal care, assistance with daily activities, social interactions, meal preparation, and light housekeeping to prevent caregiver burnout, free for eligible clients with a caregiver (client must be 16+).
• WeConnect Mental Health and Wellness Free community mental health service (formerly COPE Mental Health) providing group support, social wellness groups, workshops, and self-development sessions for individuals aged 16+ experiencing mild to moderate mental health challenges.
• Exercise and Falls Prevention Classes Free community-based exercise program for older adults in Durham Region providing opportunities to maintain fitness, improve balance and stability, and enhance physical and mental health through varied class offerings.
• Foot Care Clinics Nurse-provided basic foot care services including nail cutting, callus removal, corn removal, and foot massage for clients with vision, mobility, or diabetes-related foot care needs, priced at $30 for the first appointment and $27.50 for subsequent 15-minute appointments.
• Friendly Visiting Matches clients with trained volunteers for regular in-person social visits to combat isolation and support independence and quality of life for seniors and adults with disabilities, provided at no fee.
• Telephone Reassurance Provides scheduled phone check-in calls by trained volunteers for seniors and adults with disabilities who are homebound, isolated, or lacking caregiver support, provided at no fee.
• Meals on Wheels Delivers affordable hot ($12.00 each) and frozen ($9.00 per entrée, $3.50 per side) nutritious meals Monday to Friday with dietary accommodations (Halal, vegetarian, low sodium, gluten-free), along with wellness check-ins by volunteer drivers.
• Community Food Box Affordable weekly fresh food box program delivering fresh produce, dairy products, and baked bread sourced from local farms, available in regular ($39.00) and small ($25.00) sizes with free delivery by Thursday order noon for Friday delivery.
• Mobile Food Market Brings fresh, locally sourced produce directly to communities across Durham Region at affordable prices, with seasonal items, meal kits, and food literacy support at community locations.
• Luncheon Out Group dining program offering hot meals at community venues ($14.00) or restaurants ($20.00) with entertainment and wellness demonstrations, providing social connection opportunities for seniors.

Quantifiable outcome

• 14,926 group participants served through WeConnect Mental Health and Wellness
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

13 partnerships are on record, tiered core and secondary.

• Ontario Health AtHomecoreStrategic or Co-development PartnerOntario Health AtHome (formerly Central East LHIN) is the primary funder and partner for home care services. The organization supports people of all ages who require care in their home, at school or in the community, and refers clients to CCD for community support services.
• United Way of Durham RegioncoreStrategic or Co-development PartnerMajor funding supporter providing financial resources to help CCD deliver community support services throughout Durham Region.
• Area Municipalities (Durham Region)coreStrategic or Co-development PartnerDurham Region municipalities provide funding support and partnership to CCD for community support services addressing local citizen needs.
• Sunrise Seniors PlacecoreStrategic or Co-development PartnerCCD provides Supportive Housing services at this senior living facility in Oshawa, offering personal support, homemaking, and social services to residents.
• Oshawa Senior Community Centres (OSCC)secondaryStrategic or Co-development PartnerOSCC is responsible for delivery of Exercise and Falls Prevention Classes in Oshawa, Whitby and Courtice areas, while CCD provides classes in Ajax, Pickering, Bowmanville, Newcastle, Port Perry, Uxbridge and Brock Township.
• Local HospitalscoreStrategic or Co-development PartnerPartnership with local hospitals including Ajax Pickering Hospital, Bowmanville Hospital, Oshawa Hospital, Port Perry Hospital, and Whitby Hospital for patient discharge planning and referral to community support services.
• Veggie ShacksecondaryStrategic or Co-development PartnerLocal produce supplier partnership for Mobile Food Market bringing fresh fruits and vegetables to communities.
• Algoma OrchardssecondaryStrategic or Co-development PartnerLocal farm partnership supplying produce for Mobile Food Market and Community Food Box programs.
• Common Ground Food SharesecondaryStrategic or Co-development PartnerFood sharing partner supporting community food access initiatives.
• The Barrett CentresecondaryStrategic or Co-development PartnerCommunity partner supporting food access and nutrition programs.
• White Feather FarmssecondaryStrategic or Co-development PartnerLocal farm supplier providing fresh eggs for Community Food Box program.
• Lifeline CanadasecondaryStrategic or Co-development PartnerPartnership to provide medical alarm products and services offering peace of mind for clients and families, enabling continued independent living at home.
• Ontario Health TeamscoreStrategic or Co-development PartnerCCD is positioned to support the future delivery of home care services through Ontario Health Teams as care is integrated across the healthcare system.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Others

• Ontario Community Support Association (OCSA): Provincial sector association of community support services agencies (of which CCD is a Full Member)—represents the collective of organizations operating with an essentially identical service and funding model across Ontario.
• Home Care Ontario: Provincial industry association representing Ontario home and community care providers, including agencies with service mixes comparable to CCD's.

Direct peers

• VHA Home HealthCare: Toronto-based nonprofit providing home health care, personal support, and community support services with a service portfolio and Ontario regional operating model closely overlapping CCD's.
• Closing the Gap Healthcare: Ontario-based community health services organization providing personal support, rehabilitation, and home care across multiple regions—a comparable mid-sized community support services provider.
• Victorian Order of Nurses (VON) Canada: VON is a national charitable home and community care provider offering a service mix almost identical to CCD—Meals on Wheels, adult day programs, personal support, transportation, foot care, and caregiver respite across multiple Ontario regions. It is the closest organizational analogue to CCD in scale and mission.
• March of Dimes Canada: National nonprofit delivering community-based support services for persons with disabilities and seniors, including personal support, attendant services, and assisted living—operating under a similar charitable community support model as CCD.

Broad incumbents

• Bayshore HealthCare: Major Canadian home and community health services provider with national reach, offering personal support, home nursing, and community programs alongside government-funded service contracts comparable to CCD's.
• ParaMed Home Health Care: One of Canada's largest home health care providers with personal support, home care, and community services across Ontario—directly competing for Ontario Health AtHome-funded hours.
• SE Health (Saint Elizabeth): National charitable home and community care provider with a broad service portfolio spanning personal support, nursing, rehab, and social programs—operates at much larger scale but on an overlapping mission and funding model.
• Revera Living: One of Canada's largest senior care operators running retirement residences, long-term care, and home health—provides overlapping services (Assisted Living, personal support) but as part of a broader private-pay continuum.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ccaredurham
• LinkedInlinkedin.com/company/community-care-durham
• Facebookfacebook.com/CommunityCareDurham

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Care Durham