What United HomeCare does

United HomeCare Services, Inc. is a 501(c)(3) non-profit home health and community care organization founded in 1973 by United Way of Miami-Dade and headquartered in Miami, Florida. It serves elderly and disabled adults across Miami-Dade, Broward, and Palm Beach counties through an integrated portfolio that includes home and community-based care (case management, home health aides, personal care, skilled nursing, therapy, mental health counseling, home-delivered meals), Medicare-covered home health services, a private-pay Platinum Care tier, the Community Care for the Elderly (CCE) program (where it has served as Miami-Dade's lead agency since 1979), and the Alzheimer's Disease Initiative. The organization also operates The Residences of United HomeCare — a LEED-certified, $16 million, 122-suite assisted living facility in West Kendall with a specialized memory care unit — and runs intergenerational volunteer programs (AVUS Connect, AVUS Tech Pals, Friends for Seniors) certified by Generations United.

The underlying technology layer is a home health delivery platform with telehealth remote monitoring capabilities that enable nurses to track client vital signs and reduce avoidable ER visits; supporting tools include the AVUS Tech Pals tablet education program and digital channels (website, LinkedIn, Facebook, Instagram, YouTube, RSS). Revenue is generated primarily through Medicare and Medicaid reimbursement, federal and state government contracts (Agency for Health Care Administration, Florida Department of Elder Affairs, CMS, FEMA), long-term care insurance, a private-pay tier, a 20–80% subsidized Cost-Share Program, and charitable donations. The organization employs approximately 1,300 staff and volunteers, is led by President & CEO Carlos L. Martinez (since 2015) with COO Roger Lopez, and holds Charity Navigator's 100/100 'Give with Confidence' rating.

Name

United HomeCare

Legal name

United HomeCare Services Inc.

Website

https://unitedhomecare.com

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

United HomeCare is a 501(c)(3) non-profit home health and community care organization founded in 1973, serving elderly and disabled adults across South Florida's Miami-Dade, Broward, and Palm Beach counties with home-based care, Medicare/Medicaid services, an assisted living facility, and caregiver support programs.

Ownership category

akta.pro rank

Product category

Home Health Care Services

NAICS

Home Health Care Services (6216), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Medicare-Certified Skilled Home Health Agencies (HHA) (HLADAFAA)

akta.pro secondary industries

Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG), Skilled Home Health Aide Services (HHA/CNA under Skilled Plan of Care) (HLADAFAF), Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Home health services
• Community-based care
• Caregiver support
• Telehealth monitoring
• Assisted living

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Contracts: Revenue from federal and state agencies including Agency for Health Care Administration, Florida Department of Elder Affairs, Centers for Medicare & Medicaid Services
2. Medicare/Medicaid Reimbursement: Licensed Medicare and Medicaid home health agency providing reimbursable services
3. Private Pay: Personalized private pay options for clients not covered by government programs
4. Insurance: Long-term care insurance accepted along with private insurance companies
5. Charitable Donations: Donations from individuals and organizations supporting charitable giving programs to reach underserved clients
6. Cost-Sharing Program: Subsidized short-term assistance program for individuals in the doughnut hole - not eligible for Medicaid but cannot afford private pay, providing 20-80% cost subsidies

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

United HomeCare is a non-profit home health and community care organization that delivers case management, home health aides, personal care, homemaker services, skilled nursing, therapy, mental health counseling, home-delivered meals, emergency alert response, telehealth monitoring, and assisted living to elderly and disabled adults in South Florida. Services are funded through Medicare, Medicaid, state agency contracts (CCE, ADI), private pay (Platinum Care), long-term care insurance, charitable donations, and a cost-sharing subsidy program.

Product overview

United HomeCare is a non-profit home health and community care organization serving South Florida since 1973, operating as a single integrated service delivery platform rather than a modular software product. The organization provides a comprehensive portfolio of services anchored by Home and Community-Based Care, Medicare, and Private Pay (Platinum Care) programs. Supporting services include TeleHealth Monitoring, the Caregiver Resource Center, and the Claude Pepper Awards annual event. The organization expanded into assisted living with The Residences of United HomeCare, a LEED-certified senior living facility. Specialized programs address Alzheimer's care (ADI), elderly diversion from nursing homes (CCE), and intergenerational volunteering (AVUS Connect, AVUS Tech Pals, Friends for Seniors). Charitable programs include Caregiver Resources and Training Library, Dare to Dream, Cost-Share Program, and Holiday Giving Baskets.

Differentiator

Problem solved

Functional benefit

Brands

• The Residences of United HomeCare: LEED-certified assisted living facility in West Kendall, Miami with 122 studios and one-bedroom private units, specialized memory-care unit, designed as teaching assisted living residence for health care professionals.
• AVUS Connect
• AVUS Tech Pals
• Caregiver Resources and Training Library (CRCTL)
• Dare to Dream
• Vintage Series

Products and services

• Home and Community-Based Care Core home health and community care services delivered in clients' homes, including case management, home health aides, personal care assistance, homemaker services, caregiver respite, companionship, medical equipment, home-delivered meals, emergency alert response, skilled nursing, therapy services, mental health counseling, and nutrition education.
• Medicare Services Medicare-covered home health services for eligible beneficiaries requiring skilled nursing, therapy, and home health aide support.
• Platinum Care (Private Pay) Personalized private pay options offering customized home care services for clients who pay out-of-pocket.
• The Residences of United HomeCare LEED-certified, Category 5 storm-proof assisted living facility in West Kendall with 122 studios and one-bedroom units, featuring a specialized memory care unit and serving as a teaching assisted living residence for healthcare professionals.
• TeleHealth Monitoring Services Remote health monitoring technology enabling nurses to remotely monitor clients' vital signs and health metrics, helping reduce unnecessary ER visits and hospitalizations.
• Caregiver Resource Center Miami's first caregiver resource center offering information, referrals, support groups, caregiver education workshops, and wellness resources for family caregivers of frail elderly and disabled adults.
• AVUS Connect Intergenerational volunteer program engaging high school and college students to prevent loneliness, depression, and isolation among older adults through technology education and companionship.
• AVUS Tech Pals Program helping seniors setup and learn how to use computer tablets, with initial setup in clients' homes and educational support via video chat.
• Friends for Seniors Volunteer Program Volunteer companionship program providing friendly visits, reading assistance, letter writing, and casual conversation to homebound older adults.
• Community Care for the Elderly (CCE) Program Miami-Dade County's largest Community Care for the Elderly program, providing comprehensive home and community-based services to functionally impaired elderly persons to help them live independently.
• Alzheimer's Disease Initiative (ADI) Designated ADI Case Management Agency providing home care and support services to individuals with Alzheimer's and related dementias in Broward County.
• Miami-Dade Nursing Home Diversion Program Program designed to help seniors avoid institutional placement and remain in their homes and communities.
• Caregiver Resources and Training Library (CRCTL) Training project offering formal and informal caregivers home care training opportunities, information, education and support, including free training for Home Health Aide preparation.
• Dare to Dream Program Charitable program fulfilling basic unmet needs and wants for clients and those on the waiting list, including furniture, appliances, special equipment, and personal items not covered by Medicare, Medicaid, or private insurance.
• Cost-Share Program Subsidized short-term assistance program for individuals who are not eligible for Medicaid but cannot afford private pay, providing 20-80% cost subsidies for 90-120 days of home care services.
• Stress-Busting for Family Caregivers Nine-week workshop series developed at the University of Texas Health Science Center that helps caregivers cope with the emotional and physical stress of caring for family members with Alzheimer's and dementia; participants receive 15 hours of free respite care.
• Holiday Giving Baskets Annual Thanksgiving basket program providing full holiday meals to the neediest clients, often the only gift received each year.

Quantifiable outcome

• Market leader in Miami-Dade Nursing Home Diversion Program
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

19 partnerships are on record, tiered core, minor and major.

• Alliance for AgingcoreStrategic or Co-development Partner · 24 July 2023United HomeCare awarded CCE Lead Agency Designation to serve older adults in Miami-Dade County for six years starting July 2023, reaffirming value proposition for Miami-Dade County and Florida taxpayers.
• Area Agency on Aging of Broward CountycoreStrategic or Co-development Partner · 16 February 2023Awarded Alzheimer's Disease Initiative (ADI) Contract for 2023 for delivery of home care and support services to individuals with Alzheimer's and related dementias in Broward County.
• Alliance for Aging, Inc.coreStrategic or Co-development PartnerDesignated CCE Lead Agency partner for Miami-Dade County; administering Community Care for the Elderly program through Alliance for Aging as the Area Agency on Aging.
• Agency for Health Care AdministrationcoreStrategic or Co-development PartnerFlorida state agency providing regulatory oversight and funding for healthcare services including home health and community care programs.
• Centers for Medicare & Medicaid ServicescoreStrategic or Co-development PartnerFederal agency providing Medicare and Medicaid program oversight and reimbursement for home health services.
• Florida Department of Elder AffairscoreStrategic or Co-development PartnerState agency administering programs for Florida's elder population including Older Americans Act programs.
• United Way MiamicoreStrategic or Co-development PartnerImpact Partner providing workforce development funding through UpSkill Miami program and general support. United HomeCare born of United Way in 1973.
• Miami-Dade County Department of Human ServicescoreStrategic or Co-development PartnerLocal government partner providing funding and support for community services.
• The Miami FoundationminorStrategic or Co-development PartnerCommunity foundation providing charitable support and participating in Give Miami Day fundraising.
• Florida Department of Children and FamiliesminorStrategic or Co-development PartnerState agency partner for funding sources and community services coordination.
• Area Agency on Aging for Miami-Dade and Monroe CountiescoreStrategic or Co-development PartnerPrimary funder and partner for community care programs serving older adults.
• Area Agency on Aging of Broward CountycoreStrategic or Co-development PartnerADI Contract partner for Broward County services.
• Florida Power & Light (FPL)majorGTM or Marketing PartnerCorporate sponsor for Claude Pepper Awards; FPL Retired Volunteers partnership bringing holiday warmth to elderly.
• Sunshine HealthmajorStrategic or Co-development PartnerHosting in-service for Sunshine Health Case Managers showcasing comprehensive services. Sunshine Health is a subsidiary of Centene Corporation. Charlene Zein, President and CEO of Sunshine Health, honored at 2026 Claude Pepper Awards.
• Federal Emergency Management AgencyminorStrategic or Co-development PartnerFederal emergency management partner for disaster response and support services.
• Community Health Accreditation Partner (CHAP)coreOthersNational accrediting organization for home care providers - United HomeCare holds CHAP accreditation.
• Sunshine Gasoline DistributorsminorGTM or Marketing PartnerPresenting sponsor for 31st Annual Claude Pepper Awards.
• TD BankmajorGTM or Marketing PartnerPlatinum sponsor for Claude Pepper Awards; Active Living sponsor in 2017.
• Claude Pepper FoundationminorGTM or Marketing PartnerPlatinum sponsor supporting the annual awards event honoring Senator Claude Pepper's legacy.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Interim HealthCare: Franchised home health and personal care provider with a broad service portfolio including skilled nursing, therapy, and home health aide services. Comparable to UHC's blended Medicare, Medicaid waiver, and private-pay home care model across multiple geographies.
• Aveanna Healthcare: Public home health and medical solutions provider offering skilled nursing, therapy, and private-duty services across more than 30 states. Closely comparable in core Medicare/Medicaid skilled HHA delivery, though Aveanna skews more pediatric and operates at national scale.
• The Pennant Group: Public home health, hospice, and senior living operator with a decentralized local-market model. Directly overlaps UHC's mix of skilled home health, hospice-adjacent services, and assisted living (The Residences), though Pennant is for-profit and multi-state.
• Bayada Home Health Care: Large multi-state home health provider with nonprofit origins offering skilled nursing, personal care, and pediatric/adult home health services across more than 20 states. Directly comparable to United HomeCare's Medicare/Medicaid skilled HHA, aide, and personal care lines, and operates a similar mission-driven model.
• Modivcare: Public provider of non-emergency medical transportation, personal care, and monitoring services to Medicaid and dual-eligible populations. Overlaps with UHC's personal care, monitoring (telehealth), and Medicaid waiver service offerings, particularly for underserved elderly clients.
• Help at Home: Personal care services provider serving Medicaid and dual-eligible populations across multiple states with a heavy focus on in-home aide services. Comparable to UHC's personal care, homemaker, and Medicaid waiver community-care service lines.

Broad incumbents

• LHC Group: National home health, hospice, and home-based primary care provider (now part of Optum). Comparable skilled HHA and hospice-adjacent services with Medicare-heavy payer mix similar to UHC's Medicare reimbursement stream.
• Amedisys: National home health, hospice, and palliative care provider with thousands of daily census patients across 30+ states. Comparable to UHC's Medicare-certified skilled HHA, hospice-adjacent skilled services, and ADI dementia care, at significantly larger scale.
• BrightSpring Health Services: Large diversified home and community health platform including home health, hospice, personal care, and behavioral health. Overlaps with UHC's home health, personal care, and community-based services, though substantially larger and broader in scope.
• Encompass Health: Public operator of inpatient rehabilitation hospitals and a large home health and hospice segment (post-Enhabit spin). Comparable across skilled home health and rehabilitation therapy service lines that overlap with UHC's skilled HHA and therapy offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/UnitedHomeCareMiami
• Facebookfacebook.com/UnitedHomeCareMiami
• LinkedInlinkedin.com/company/united-home-care-services-miami-florida
• Xx.com/unitedhomecare1

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United HomeCare