What Xpera does

Xpera delivers revenue primarily through project-based and retainer professional-services fees billed to insurance companies (its largest vertical), corporate employers, legal firms, mining/oil & gas/construction clients, and government entities, supplemented by subscription revenue from the ConfidenceLine ethics hotline. The go-to-market is enterprise field sales executed through dedicated national account managers, a self-serve service-request portal (assignment.xpera.ca), a client management platform (iConnect), and dedicated phone lines by service category, supported by content marketing, industry-conference participation, and active LinkedIn presence. In June 2025, Weathervane Investments acquired Xpera from SCM Insurance Services, positioning the firm for continued national expansion as Canada's only nationwide provider of investigation and risk-mitigation services.

Name

Xpera

Legal name

Xpera Risk Mitigation & Investigation Corp

Website

https://xpera.ca

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Xpera is a Canadian professional services firm providing investigations, risk-mitigation, security, and HR-adjacent services to insurance companies, corporate employers, legal firms, and government clients across Canada via 1,800 staff in 20+ offices.

Ownership category

akta.pro rank

Product category

Risk Mitigation & Investigation Services

NAICS

Security Systems Services (56162), Security Guards and Patrol Services (561612), Investigation and Personal Background Check Services (561611)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

OT/ICS & Critical Infrastructure Cybersecurity Services (BPAKAHAN)

akta.pro secondary industries

Data Security & Privacy Services (DLP, Encryption, Privacy Ops) (BPAKAHAM), Professional Monitoring (Burglar/Intrusion) (HSAHAAAA), Emergency Service Calls & Fault Response (HSAHABAI)

Keywords

• Risk mitigation services
• Private investigation services
• Corporate security services
• Employee background screening
• Insurance fraud investigation

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices24 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Investigations Services: Professional investigation services including surveillance, background checks, fraud investigation, workplace investigations, insurance claims investigation, and litigation support. Revenue is generated through project-based fees and service contracts with insurance companies, legal firms, and corporations.
2. Risk Solutions: Risk assessment and mitigation services including threat risk assessment, executive protection, travel risk management, bug sweeping, and active shooter response planning. Delivered as consulting engagements and ongoing service retainer arrangements.
3. Security Services: Physical security guard services for immediate site protection, emergency deployment, and ongoing security needs. Revenue generated through hourly rates for security personnel deployment.
4. Labour Dispute & Emergency Staffing: Services to minimize business disruptions during labour action and rapid deployment of qualified personnel during crises. Billed as project-based engagements for emergency response.
5. Employee Screening & Background Checks: Pre-employment and background screening services through Xpera HR Services division. Revenue generated through per-screening fees and volume-based pricing for corporate clients.
6. Whistleblower Hotline (ConfidenceLine): Anonymous ethics reporting hotline services for organizations. Provided as subscription-based service with annual retainer fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Xpera is a Canadian risk mitigation and investigation firm delivering comprehensive professional services including private investigations (surveillance, computer forensics, video forensics, OSINT, fraud/theft, workplace, insurance claims, litigation support), risk solutions (threat assessment, bug sweeping, executive protection, travel risk, GPS tracking, active shooter response), physical security guard services, labour dispute management, evacuation support, community micro-shelter projects, emergency staffing, employee screening, and an anonymous whistleblower hotline (ConfidenceLine). Services are delivered by 1,800 licensed professionals across 20+ Canadian locations with 24/7 coast-to-coast availability reaching 90% of the Canadian population within two hours.

Product overview

Xpera is a Canadian risk mitigation and investigation firm offering a comprehensive portfolio of services organized around two core pillars: Investigations and Risk Solutions. The Investigations service encompasses private investigation, surveillance, computer forensics, video forensics (XFIS), open-source intelligence, fraud investigation, background screening, and litigation support. Risk Solutions includes threat assessments, bug sweeping, executive protection, travel risk management, GPS asset tracking, and active shooter response. Additional services include Labour Dispute management, Evacuation Services, Community Projects, Emergency Staffing, Security guards, Employee Screening, and the ConfidenceLine Whistleblower Hotline. The company operates iConnect, a client web portal for service management and reporting, and ESM (Emergency Security Management) as a specialized division for rapid security deployment. With 20+ locations across Canada and 1,800 experts, Xpera delivers coast-to-coast coverage serving 90% of the Canadian population within two hours.

Differentiator

Problem solved

Functional benefit

Brands

• ESM (Emergency Security Management): Division providing uniformed security guard services and emergency security management solutions.
• ConfidenceLine
• iConnect

Products and services

• Investigations

Quantifiable outcome

• 85 NPS score - World Class rating
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GardaWorld: Montreal-based global security services giant with cash logistics, physical security, and risk consulting divisions — direct competitor in Canadian physical security and increasingly in corporate investigations.
• Pinkerton: US-headquartered global investigations and corporate security consulting firm owned by Securitas; competes directly with Xpera's Investigations, Risk Solutions, and Employee Screening service lines across multinational clients.
• Kroll: US-headquartered investigations, due diligence, cyber, and risk consulting firm — overlaps with Xpera's Investigations, OSINT, Computer Forensics, and Risk Solutions practices for enterprise and legal clients.
• Control Risks: UK-based global risk consultancy specializing in political risk, integrity due diligence, and security consulting — direct overlap with Xpera's Risk Solutions (threat assessment, executive protection, travel risk) and investigation offerings.
• HireRight: US-headquartered global background screening and employee verification provider — direct competitor in Xpera HR Services' Employee Screening practice, with overlap on pre-employment, criminal, and reference checks.
• Loss Prevention Services: Canadian private investigation and loss prevention firm offering surveillance, insurance investigations, and retail loss prevention — direct regional competitor to Xpera's surveillance and casualty investigation services.

Broad incumbents

• Securitas: Sweden-based global security services giant (parent of Pinkerton) — broad overlap on physical guarding and security services, with Pinkerton unit competing more directly on investigations.
• Allied Universal: Largest North American security guarding firm (acquired G4S) — competes in physical security services and increasingly in integrated risk and investigation offerings for enterprise clients.
• FTI Consulting: Global professional services firm with a dedicated Investigations and Forensic Accounting segment — competes with Xpera's litigation support, computer forensics, and due diligence practices from a broader consultancy platform.

Regional players

• ClaimsPro (SCM Insurance Services): Canadian insurance services firm and former Xpera parent (until June 2025) — overlapping Canadian insurance investigation market with Xpera's casualty/property/SIU services, primarily in property and casualty lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/xpera_ca
• LinkedInlinkedin.com/company/xperariskmitigationinvestigation

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xpera