Citizens Memorial Hospital

What Citizens Memorial Hospital does

Citizens Memorial Hospital (CMH) is a non-profit hospital district headquartered in Bolivar, Missouri, operating a fully integrated regional health system across an eight-county service area in southwest Missouri. The system's anchor is an 86-bed acute care hospital with Level III Trauma, Level II STEMI, and Level III Stroke designations, complemented by 34 physician offices (including 12 federally certified Rural Health Clinics) in 12 towns, multiple senior living and skilled nursing facilities, home care and hospice services, retail pharmacies, and a senior fitness center. CMH employs approximately 1,525 people and maintains an active medical staff of 150 physicians, delivering roughly 3,242 inpatient admissions, 18,215 ED visits, 128,472 outpatient visits, and 313,037 clinic visits annually.

The underlying technology stack is anchored by the Meditech Expanse electronic health record platform with the MHealth mobile patient portal for patient-facing access to records, scheduling, and provider communication. As a founding member of the Suki Nursing Consortium (announced October 2025) alongside McLeod Health, Boone Health, and Fisher-Titus, CMH is co-developing ambient AI documentation tooling for nurses integrated with Epic, MEDITECH, and Oracle Health EHRs. A $100 million hospital expansion and renovation project broke ground in May 2024 to add private patient rooms and modernize clinical infrastructure.

Revenue is generated through fee-for-service billing across inpatient, emergency, outpatient, and clinic encounters, reimbursed through Medicare, Medicaid, commercial insurance, and self-pay. Approximately $8 million of annual economics flows from 340B drug pricing eligibility, and the system faces a projected $4 million+ annual loss from proposed Medicaid reimbursement cuts under the 2025 federal budget reconciliation package. The hospital district governance model is supported by the affiliated Citizens Memorial Health Care Foundation, which channels community donations into patient care, scholarships, and equipment needs.

Name

Citizens Memorial Hospital

Legal name

Citizens Memorial Hospital District

Website

https://citizensmemorial.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Citizens Memorial Hospital is a non-profit integrated health system in southwest Missouri operating an 86-bed acute care hospital, 34 physician clinics across 12 towns, senior living facilities, home care, and retail pharmacies serving an eight-county rural region.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (62311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing and Residential Care Facilities (623), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

akta.pro secondary industries

Long-Term Care Rehabilitation Centers (HLAFAFAD), Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL)

Keywords

• Acute care hospital
• Rural health clinics
• Senior living services
• Home health care
• Emergency medical services

Headquarters

HQ city

Bolivar

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medicaid Reimbursement: Acute care hospital services billed to Medicaid for eligible patients. Citizens Memorial estimates losing at least $4 million annually from projected Medicaid reductions under the 2025 federal budget reconciliation package.
2. 340B Drug Pricing Program: Hospital pharmacy program eligible for 340B drug pricing benefits, valued at approximately $8 million annually. This eligibility is at risk due to Medicaid cuts.
3. Healthcare Services Revenue: Fee-for-service revenue from hospital services including acute care (3,242 inpatient admissions annually), emergency services (18,215 ED visits), outpatient services (128,472 outpatient visits), and clinic visits (313,037).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Citizens Memorial Hospital operates an 86-bed acute care hospital in Bolivar, Missouri, delivering Level III Trauma, Level II STEMI, and Level III Stroke services to residents across an eight-county area in southwest Missouri. The fully integrated health system extends across 34 physician offices (including 12 certified Rural Health Clinics) in 12 towns, complemented by independent living, residential care, and skilled nursing facilities, home care/hospice, and retail pharmacies.

Product overview

Citizens Memorial Hospital operates as a fully integrated health system centered around an 86-bed acute care hospital in Bolivar, Missouri. The hospital's primary digital products include the CMH Patient Portal (built on MEDITECH Expanse) and the MHealth mobile app, which together enable patients to access medical records, schedule appointments, and communicate with providers. The system also provides senior living facilities (independent, residential, and skilled nursing care) and operates 34 physician clinics including 12 certified Rural Health Clinics across its eight-county service area.

Differentiator

Problem solved

Functional benefit

Products and services

• Citizens Memorial Hospital (Acute Care) An 86-bed acute care hospital serving an eight-county area in southwest Missouri, providing Level III Trauma, Level II STEMI, Level III Stroke, surgery, cancer care, orthopedics, and pediatric inpatient services.
• CMH Patient Portal Secure web-based patient portal built on MEDITECH Expanse that lets patients view medical records, lab results, medications, visit history, schedule appointments, message providers, and grant proxy access to family members.
• MHealth Mobile App Meditech mobile app for iOS and Android that gives smartphone access to the CMH Patient Portal, including a redesigned interface, appointment calendar, and Current Stay Dashboard for admitted patients.
• CMH Care App Mobile application on iOS and Android providing patients with access to CMH services, facility information, and engagement resources.
• CMH Senior Fitness Center Free fitness facility for adults 55 and older offering exercise equipment, fitness classes, pool access, and wellness programs in Bolivar, MO.
• Senior Living Facilities Independent living, residential care, and skilled nursing facilities operated across multiple locations including Parkview Health Care Facility, Citizens Memorial Healthcare Facility, Colonial Springs Healthcare Center, Community Springs Healthcare Facility, Ash Grove Healthcare Facility, and Butterfield Residential Care Center.
• Home Care and Hospice Services In-home healthcare and hospice services that deliver clinical care to patients in their homes across the eight-county southwest Missouri service area.
• Retail Pharmacy Services CMH-owned retail pharmacies that dispense prescription medications and provide pharmacy services to patients in the service area.
• Rural Health Clinics and Physician Offices 34 physician offices including 12 certified Rural Health Clinics delivering primary care and specialty services across 12 towns in eight counties of southwest Missouri.
• Virtual Visits Telehealth/virtual visit service accessed through the patient portal and online appointment scheduling, enabling remote provider consultations.

Quantifiable outcome

• A-grade Hospital Safety Score from The Leapfrog Group (Spring 2026)
• +7 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• Suki (Healthcare AI Company)coreTechnology or Integration · 8 October 2025Citizens Memorial is a founding member of the Suki Nursing Consortium with McLeod Health, Boone Health, and Fisher-Titus to co-develop 'Suki for Nurses' AI solution for automating nursing documentation and administrative tasks. The initiative addresses healthcare staffing crisis where over half of U.S. healthcare workers may seek new roles, with over one in four nurses citing burnout. Consortium integrates with major EHR platforms Epic, MEDITECH, and Oracle Health.
• AvaSurecoreTechnology or Integration · 8 October 2025Suki announced partnership with AvaSure to incorporate ambient documentation technology into AvaSure's virtual care platform serving over 1,100 hospitals nationwide. Citizens Memorial benefits from this partnership as part of the nursing consortium. AvaSure provides AI-powered virtual care solutions.
• McLeod HealthflagshipStrategic or Co-development Partner · 8 October 2025McLeod Health is a founding member of the Suki Nursing Consortium along with Citizens Memorial, Boone Health, and Fisher-Titus to co-develop AI-powered nursing solutions.
• Boone HealthflagshipStrategic or Co-development Partner · 8 October 2025Boone Health is a founding member of the Suki Nursing Consortium along with Citizens Memorial, McLeod Health, and Fisher-Titus to co-develop AI-powered nursing solutions.
• Fisher-TitusflagshipStrategic or Co-development Partner · 8 October 2025Fisher-Titus is a founding member of the Suki Nursing Consortium along with Citizens Memorial, McLeod Health, and Boone Health to co-develop AI-powered nursing solutions.

Scale indicators14 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Ozarks Healthcare: Rural regional health system in West Plains, MO with an acute care hospital, multiple clinics, and ancillary services serving south-central Missouri. Directly comparable to CMH in scale, rural Missouri footprint, and integrated service model.
• Lake Regional Health System: Mid-sized regional health system in Osage Beach, MO operating an acute care hospital with multiple specialty clinics and senior services. Similar size, rural Missouri geography, and integrated delivery model to CMH.
• Mosaic Life Care: Regional health system in St. Joseph, MO with an acute care hospital, physician network, and senior services serving northwest Missouri. Comparable as a Missouri-based regional integrated system of similar size.
• Freeman Health System: Regional health system based in Joplin, MO with multiple hospitals and a wide clinic footprint serving southwest Missouri and the Four States region. Closest geographic peer to CMH in terms of service area overlap and rural population served.
• Boone Health: Regional health system in Columbia, MO operating an acute care hospital and network of clinics. Directly comparable as a co-founding member of the Suki AI Nursing Consortium alongside CMH, sharing similar mid-Missouri rural-referral profile.
• Hannibal Regional Healthcare System: Community-based health system in Hannibal, MO providing acute care, clinics, and senior services to rural northeast Missouri. Similar in scale, integrated service mix, and rural Missouri mission to CMH.

Broad incumbents

• CoxHealth: Large regional health system headquartered in Springfield, MO with multiple hospitals, clinics, and a regional referral network spanning southwest Missouri. Larger and broader in scope than CMH but overlapping in service area and a key regional competitor.
• Mercy Hospital Springfield: Major Catholic health system operating a large Springfield, MO hospital and extensive regional network. Operates in CMH's same southwest Missouri market as a large-system competitor and referral alternative.
• Avera Health: Large regional health system based in Sioux Falls, SD operating rural hospitals, long-term care, and telehealth across the upper Midwest. Comparable as a rural-integrated, mission-driven non-profit health system of similar operating philosophy.
• Aspirus Health: Rural-focused regional health system headquartered in Wausau, WI operating community hospitals, clinics, and senior services across Wisconsin and Upper Michigan. Comparable to CMH as a rural-integrated non-profit system of similar size and mission.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CMHBolivar
• YouTubeyoutube.com/user/citizensmemorial
• Facebookfacebook.com/CitizensMemorial
• LinkedInlinkedin.com/company/citizens-memorial-healthcare
• Instagraminstagram.com/cmhBolivar

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Memorial Hospital