New Britain Emergency Medical Services

What New Britain Emergency Medical Services does

New Britain Emergency Medical Services, Inc. (NBEMS) is a 501c3 non-profit organization founded in 1977 and headquartered at 225 Arch Street, New Britain, Connecticut. It is the designated sole 9-1-1 Advanced Life Support provider for the City of New Britain, serving approximately 73,000 residents plus regional visitors through three 24-hour ALS ambulances, one 17-hour ambulance, a 24/7 ALS Supervisor fly car, and a fleet of five ambulances and six support vehicles. NBEMS responds to roughly 18,000 9-1-1 requests annually, treats about 15,559 patients per year, and transports approximately 14,000 patients, with an average 32 minutes between calls.

The organization's clinical operations are supported by modern EMS equipment including LUCAS automated CPR devices, video laryngoscopes, EZ-IO intraosseous access needles, Lifepack cardiac monitor/defibrillators, LifeNET real-time EKG transmission, HealthEMS electronic patient care reporting, and Operative IQ inventory management. Medical control is provided by the Hospital of Central Connecticut through co-medical directors Dr. David Buono and Dr. Michelle McDade. Beyond emergency response, NBEMS operates the NB EMS Academy as an American Heart Association Training Center with 200+ affiliated instructors offering CPR/AED, EMT, and allied healthcare courses, and runs community outreach programs including car seat safety inspections, Stop the Bleed, and the Citizen's EMS Academy. The Mobile Response Team, a joint initiative with the Mayor's Opioid Task Force under the Overdose to Community Action Grant, addresses the opioid crisis through community-based intervention.

NBEMS's business model rests on three revenue streams: (1) emergency medical transport billed primarily through Medicare, Medicaid, and commercial insurance; (2) fee-based Medic Standby and Special Operations services for events including Hartford Marathon Foundation, New Britain Bees, CCSU Athletics, and Connecticut Breast Health Initiative, deploying ambulances, a Gator 4x4 UTV, and an IMPBA Cycle Response Unit; and (3) EMS Academy training course fees for AHA certifications and EMT training across the Greater Hartford area. The organization is governed by a voluntary board of directors, with CEO/Chief of Service Patrick Ciardullo and COO/Assistant Chief Alex Morisano leading operations. Recognition includes repeat AHA Mission: Lifeline Gold and Gold Plus awards and a 2022 HEARTSafe Certificate.

Name

New Britain Emergency Medical Services

Legal name

New Britain Emergency Medical Services, Inc.

Website

https://nbems.org

Company type

Private

Founded year

1977

Operating status

Operating

Short description

New Britain Emergency Medical Services is a 501c3 non-profit providing 9-1-1 Advanced Life Support, event medical standby, and emergency medical training to New Britain, CT's 73,000 residents.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910)

SIC

Services-Health Services (8000)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Ambulance Fleet, Equipment & Logistics Services (HLAFANAN), Emergency Medical Services (EMT/Paramedic) Training (EDAOAMAC)

Keywords

• Emergency medical services
• Advanced life support
• 911 ambulance services
• Paramedic training
• Community health education

Headquarters

HQ city

New Britain

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Emergency Medical Services Transport: Primary revenue from emergency medical transport services billed through insurance, Medicare, and Medicaid for 9-1-1 emergency responses.
2. Event Standby Services: Fee-based medical standby coverage for events including standard ambulances, Gator 4x4 UTV, and Cycle Response Unit deployment.
3. EMS Training Academy: Revenue from American Heart Association courses, EMT training programs, and community education classes.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

New Britain EMS provides 9-1-1 Advanced Life Support emergency medical response and pre-hospital care as the sole designated ALS provider for the City of New Britain, Connecticut, operating 24/7/365 with multiple ALS ambulances and a supervisor fly car. The organization also operates the NB EMS Academy offering EMT, paramedic, and American Heart Association training, fee-based Medic Standby Services for events, and community outreach programs covering car seat safety, CPR/AED/First Aid, Stop the Bleed, and opioid overdose response through the Mobile Response Team.

Product overview

New Britain EMS operates as a unified emergency medical services organization offering 911 Advanced Life Support response, community outreach, and professional training. The core Operations Division deploys three 24-hour ALS ambulances and a 24/7 supervisor fly car, complemented by the Professional Standards & Training Division for clinical quality management and staff development. The NB EMS Academy provides EMT and paramedic training plus American Heart Association courses. The Mobile Response Team addresses opioid crisis response, while Medic Standby Services provide event medical coverage. These services collectively deliver comprehensive pre-hospital care, community education, and specialized event support.

Differentiator

Problem solved

Functional benefit

Products and services

• EMS 911 Operations Division
• Special Operations
• Community Outreach Program
• Mobile Response Team
• NB EMS Academy
• Medic Standby Services

Quantifiable outcome

• 15,559 patients treated annually
• +3 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• NB Recovers (Mayor's Opioid Task Force)coreStrategic or Co-development PartnerJoint initiative between the Mayor's Opioid Task Force and New Britain EMS under the Overdose to Community Action Grant to reduce opioid overdoses and accidental deaths in New Britain through the Mobile Response Team.
• Hospital of Central ConnecticutcoreStrategic or Co-development PartnerProvides medical control oversight through Dr. David Buono and Dr. Michelle McDade as co-medical directors. All paramedics and EMTs must obtain and maintain medical control sponsorship through this hospital.
• American Ambulass AssociationcoreStrategic or Co-development Partner20-year membership providing Employee Assistance Program, national purchasing opportunities, and expert guidance. Active in national advocacy efforts for reimbursement legislation supporting small EMS agencies.
• American Heart AssociationcoreStrategic or Co-development PartnerDesignated American Heart Association Training Center with 200+ affiliated instructors, offering CPR, AED, first aid, and advanced cardiac life support training throughout the Greater Hartford area.
• New Britain Chamber of CommerceminorStrategic or Co-development PartnerCommunity membership supporting local business network and community outreach initiatives.
• New Britain Lions ClubminorStrategic or Co-development PartnerCommunity partnership for service and outreach activities in the New Britain area.
• Hartford Marathon FoundationcoreGTM or Marketing PartnerProvides emergency medical standby coverage at hundreds of events including major marathons and athletic events in the region.
• New Britain BeescoreGTM or Marketing PartnerProfessional baseball team receiving special operations medical standby coverage at home games and events.
• CCSU AthleticscoreGTM or Marketing PartnerCentral Connecticut State University athletics department receiving event medical coverage and training services.
• Connecticut Breast Health InitiativeminorGTM or Marketing PartnerNonprofit organization receiving special operations event medical standby coverage.
• Consolidated School District of New BritaincoreStrategic or Co-development PartnerProvides AHA training and community education programs for students and staff.
• Trinity CollegeminorStrategic or Co-development PartnerHigher education institution receiving CPR and first aid training courses.

Scale indicators13 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Falck USA: Falck is a Denmark-based global EMS and healthcare services provider with U.S. operations spanning 9-1-1, interfacility transport, and workforce solutions. As a broad incumbent with international scale, it competes for larger municipal contracts and represents the strategic-scale end of the EMS competitive spectrum.
• Global Medical Response: Global Medical Response is the parent company of AMR and other EMS brands, providing 9-1-1, interfacility, and air medical services across the U.S. It is a broad incumbent aggregator in the EMS space and the corporate counterparty most likely to bid for or absorb a municipal 9-1-1 contract like New Britain's.

Direct peers

• American Medical Response (AMR): AMR is the largest private ambulance and EMS provider in the United States, operating municipal 9-1-1 contracts, interfacility transport, and event standby nationwide. It directly competes with NBEMS for municipal EMS contracts and represents the most likely incumbent or challenger for any rebid of the New Britain franchise.
• Aetna Ambulance Service: Aetna Ambulance is a Connecticut-based private EMS provider serving municipal 9-1-1 contracts and interfacility transport. Its geographic and service overlap makes it a directly relevant peer for both municipal contracting and competitive dynamics in the CT EMS market.
• Hartford Fire Department EMS: Hartford Fire Department's EMS division operates municipal 9-1-1 ALS service in the adjacent city of Hartford, CT. As a geographically proximate, municipally anchored ALS provider in the same metro area, it is the most directly comparable structural peer to NBEMS.
• Acadian Ambulance Service: Acadian is a large private ambulance and air medical provider with 9-1-1, interfacility, and event standby services across multiple states. It is a comparable multi-service EMS organization at greater scale, providing a benchmark for what a diversified, multi-region EMS operator can look like.
• Cataldo Ambulance Service: Cataldo is a private ambulance company operating 9-1-1, ALS, and event medical coverage across Massachusetts with a similar service mix to NBEMS — including community outreach and training. It is a structurally close analog of a multi-service private EMS operator in New England.
• ProTransport-1: ProTransport-1 is a private ambulance provider offering ALS, BLS, and event medical services primarily in California. It is a directly comparable private, multi-service EMS operator whose service mix mirrors NBEMS across transport, event standby, and clinical training.
• Medic EMS (Iowa): Medic is a nonprofit, hospital-affiliated 9-1-1 ALS provider in Davenport, Iowa, with a comparable service portfolio including community paramedicine, training, and event coverage. It is one of the closest structural analogs to NBEMS as a nonprofit 911 ALS organization.

Regional players

• East Hartford Fire Department: East Hartford Fire Department provides municipal EMS in the adjacent town of East Hartford, CT. It is a regional municipal EMS peer — comparable in service model and Connecticut geography but operating in a distinct jurisdiction.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NBEMSAcademy
• YouTubeyoutube.com/@newbritainemergencymedical
• Facebookfacebook.com/NBEMSAcademy
• LinkedInlinkedin.com/company/nbems
• Instagraminstagram.com/new_britain_ems

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Britain Emergency Medical Services