Institute on Aging
Institute on Aging is a San Francisco 501(c)(3) nonprofit delivering integrated in-home care, dementia programs, PACE services, care management, and a 24/7 senior crisis line to older adults, caregivers, and veterans across the Bay Area and 13+ California counties, serving more than 67,000 individuals annually.
- Company typePrivate
- Founded1985
- HeadquartersSan Francisco, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Institute on Aging does
Institute on Aging (IOA) is a San Francisco-based 501(c)(3) nonprofit organization founded in 1985 (with roots to a 1975 Mount Zion Hospital initiative that created the nation's first adult day health center in a US community hospital) that delivers a comprehensive portfolio of aging and disability support services to older adults, family caregivers, veterans, and adults with disabilities across the San Francisco Bay Area and 13+ California counties. Its core offerings include Support at Home (hourly to 24/7 in-home personal and dementia care), Compania (a bundled comprehensive dementia care program), the Enrichment Center (a dementia-specific adult day program at the Presidio), On Lok PACE (Program of All-Inclusive Care for the Elderly), Care Management services including CalAIM Enhanced Care Management, a 24/7 multilingual Friendship Line crisis and emotional support hotline (the only accredited senior crisis line in the US), a Veterans Benefits Protection Project, and Elder Abuse Prevention — delivered through 20+ integrated programs accessed via a single CONNECT call center gateway. The organization serves more than 67,000 individuals annually and fields over 11,000 Friendship Line calls per month in eight languages.
IOA operates a hybrid revenue model: government contracts and grants (Medi-Cal waivers, VA benefits, SF Department of Disability and Aging Services, California Department of Aging), private-pay in-home care (hourly, overnight, 24/7 live-in, with long-term care insurance accepted but Medicare/Medi-Cal not billed for Support at Home), and philanthropic donations from individuals, foundations, and corporate sponsors (including a first-ever exclusive presenting sponsor, Sutter Health, for its 2026 annual gala). Service delivery is regional, direct, and labor-intensive — caregivers, care managers, PACE teams, and crisis-line staff serve clients in homes, at the Enrichment Center, at PACE sites, and via phone — supplemented by a digital content and community-event marketing layer (website, blog, social channels, annual gala, Cable Car Caroling). The organization is governed by an independent board, led by President & CEO J. Thomas Briody, and recognized with consecutive Home Care Pulse Best of Home Care awards every year since 2021 and the 2026 Candid Platinum Seal of Transparency.
Institute on Aging firmographics
Firmographics- Name
- Institute on Aging
- Legal name
- Institute on Aging
- Website
- https://ioaging.org
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Institute on Aging is a San Francisco 501(c)(3) nonprofit delivering integrated in-home care, dementia programs, PACE services, care management, and a 24/7 senior crisis line to older adults, caregivers, and veterans across the Bay Area and 13+ California counties, serving more than 67,000 individuals annually.
- Ownership category
- akta.pro rank
Institute on Aging industry classification
Industry- Product category
- Senior Care and Aging Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)
- SIC
- Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)
- akta.pro primary industry
- Elder Services & Aging Support (BPAGAEAF)
- akta.pro secondary industries
- Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Community & Senior Center Lifelong Learning Programs (EDAAAMAB)
Keywords
Where Institute on Aging is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Institute on Aging business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Government Contracts and Grants: IOA receives funding from government sources including Medi-Cal waivers, VA benefits billing, and city/county departments for services like Elder Abuse Prevention and Temporary Respite Caregiver Support. Services are often billed directly through VA or public programs.
- Private Pay Services: Support at Home in-home care services are paid privately by families. The organization helps families navigate long-term care insurance, HSAs, and private payment options.
- Donations and Philanthropy: As a 501(c)(3) nonprofit, IOA relies on charitable donations from individuals, foundations, and corporate sponsors. The annual gala and events raise funds for programs and services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | In-home care services billed at hourly rates |
| Other | Multi-year contract | Care management services funded through various programs |
| Freemium | Monthly | Free services supported by philanthropy and grants |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels12 records
Institute on Aging product offering
Product offeringCore offering
Institute on Aging is a 501(c)(3) nonprofit that delivers comprehensive aging support services to older adults and adults with disabilities, including in-home personal care (Support at Home), comprehensive dementia care (Compania), adult day programming (Enrichment Center), 24/7 multilingual emotional support (Friendship Line), Program of All-Inclusive Care for the Elderly (On Lok PACE), care management across California counties, caregiver coaching, and elder abuse prevention, accessed through a single CONNECT gateway.
Product overview
Institute on Aging operates as a nonprofit organization offering a comprehensive portfolio of aging support services rather than a single unified software product. The core offerings include Support at Home (personalized in-home caregiving), Compania (comprehensive dementia care combining in-home care, enrichment programs, and caregiver coaching), The Enrichment Center (dementia-specific day program), Friendship Line (24/7 emotional support hotline in 8 languages), On Lok PACE (all-inclusive elderly care), Care Management (multi-county coordination), Community Programs (20+ aging support programs), Veterans Benefits services, and Elder Abuse Prevention. The organization serves the San Francisco Bay Area and broader California through direct care delivery rather than a technology platform.
Differentiator
Problem solved
Functional benefit
Brands
- Compania: Comprehensive dementia care program that combines in-home care, structured daily enrichment programs, caregiver coaching, and ongoing care management for older adults and their caregivers in the San Francisco Bay Area.
Products and services
- Support at Home In-home caregiving services providing personalized assistance with daily routines, personal care, mobility, medication management, companionship, and specialized dementia care available hourly, overnight, or 24/7 throughout the San Francisco Bay Area.
- Compania Comprehensive dementia care program combining in-home care, structured daily enrichment programs, caregiver coaching, and ongoing care management led by dementia-trained professionals for older adults and their families in the San Francisco Bay Area.
- The Enrichment Center Dementia-specific day program located in San Francisco's Presidio offering daily cognitive engagement, social connection, group exercise, creative arts, outdoor excursions, and caregiver respite in a supervised setting with transportation for San Francisco and Marin clients.
- Friendship Line 24/7 toll-free emotional support hotline (888.670.1360) offering confidential counseling, crisis intervention, grief support, and ongoing outreach calls for older adults, seniors, caregivers, and adults with disabilities. Available in 8 languages including English, Spanish, Cantonese, Mandarin, Korean, Tagalog, Vietnamese, and Russian. Accredited by the American Association of Suicidology.
- On Lok PACE Program of All-Inclusive Care for the Elderly providing comprehensive medical care, home care, transportation, meals, and social services to help seniors age in the community instead of nursing homes. Partnership with On Lok, which founded PACE.
- Care Management Care coordination services including Community Living Fund, CalAIM Enhanced Care Management, AAA Care Management, and Community Living Connection providing intensive to moderate care management for vulnerable older adults and those with disabilities across multiple California counties.
- Community Programs Portfolio of over 20 programs including Aging and Disability Resource Centers, Community Based Alternative Services, Elder Abuse Prevention, Support in Independent Living, and Temporary Respite Caregiver Support.
- Veterans Benefits Services VA-covered in-home support and daytime programs for veterans including up to 16 hours per week of non-medical in-home care (24 hours for hospice veterans) and coordination with VA care teams.
- San Francisco Veterans Benefits Protection Project Program helping veterans and their families access and maintain VA benefits while protecting against financial scams targeting veterans. Partnership with CANHR, California Department of Insurance, California Office of the Attorney General, SF Department of Disability and Aging Services, SF Adult Protective Services, SF County Veterans Services Office, SF Ombudsman, SF Veterans Affairs Commission, and Swords to Plowshares.
- Temporary Respite Caregiver Support Short-term grants for in-home respite care and Adult Day program services funded by the San Francisco Department of Disability and Aging Services.
- Elder Abuse Prevention Program
Quantifiable outcome
- 91% of clients would recommend IOA programs
- +4 more outcomes
Companies that use Institute on Aging
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles4 records
Institute on Aging technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Institute on Aging partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered flagship, core and minor.
- Sutter HealthflagshipSutter Health is IOA's first exclusive presenting sponsor for the annual Joining Hearts, Changing Lives gala. This partnership reflects the strength of IOA's relationships and shared belief in expanding access to care and support for aging adults.
- On LokcoreOn Lok founded the Program of All-Inclusive Care for the Elderly (PACE) and has successfully contracted with IOA to offer On Lok PACE at IOA locations. This partnership provides comprehensive healthcare and senior services to help adults age with dignity in the community.
- California Advocates for Nursing Home Reform (CANHR)corePartner in the San Francisco Veterans Benefits Protection Project, focused on detecting fraud, responding effectively to complaints, and stopping scammers targeting veterans.
- California Department of InsurancecorePartner in the San Francisco Veterans Benefits Protection Project addressing veteran benefit scams and fraud prevention.
- California Office of the Attorney GeneralcorePartner in the San Francisco Veterans Benefits Protection Project addressing veteran benefit scams and fraud prevention.
- San Francisco Department of Disability and Aging ServicescorePrimary government partner funding programs including Temporary Respite Caregiver Support grants. Coordinates elder services and protections throughout San Francisco.
- San Francisco Adult Protective ServicescorePartner in the San Francisco Veterans Benefits Protection Project focused on protecting veterans from financial exploitation and fraud.
- San Francisco County Veterans Services Office (CVSO)corePartner in helping veterans access and maintain VA benefits, including fiduciary and advocacy support. CVSO can help file PACT Act related claims.
- San Francisco OmbudsmanminorPartner in the San Francisco Veterans Benefits Protection Project addressing veteran welfare and protection.
- San Francisco Veterans Affairs CommissionminorPartner in the San Francisco Veterans Benefits Protection Project addressing veteran benefits and services.
- Swords to PlowsharescoreVeterans' services organization partner in the San Francisco Veterans Benefits Protection Project providing advocacy and support for veterans.
- UCSF Medical CentercoreLong-standing partnership with UCSF for geriatric education, research, and clinical training. IOA is a community partner in UCSF's Northern California Geriatric Education Center.
- Mount Zion HospitalcoreHistorical partnership dating to 1975 when Mount Zion opened the nation's first adult day health center. IOA originated under Mount Zion's umbrella before becoming independent in 1985.
- California Pacific Medical CentercoreHealthcare partner in providing integrated aging services and care coordination for older adults in the Bay Area.
- SF Department of Aging and Adult ServicescoreCity government partner coordinating aging services and elder abuse prevention programs in San Francisco.
- Dick Levy (Individual Honoree)coreDick Levy's leadership helped shape healthcare and aging services in the community. His early support of the Acute Care Transition (ACT) pilot led to care managers being embedded in SF emergency departments.
Scale indicators9 records
Recent moves8 records
Expansion highlights5 records
Institute on Aging competitors and assessment
Company assessmentDirect peers
- On Lok: Bay Area-based nonprofit that founded the Program of All-Inclusive Care for the Elderly (PACE) and operates a comprehensive medical, social, and daily-living model for frail seniors. On Lok is a direct co-delivery partner of IOA at IOA locations, making it the closest comparable in mission, geography, and service mix.
- Family Caregiver Alliance: San Francisco-based nonprofit providing caregiver support, care planning, and education for families caring for adults with chronic conditions or aging-related disabilities. Directly comparable in Bay Area nonprofit status, caregiver coaching focus, and aging/disability population served.
- Visiting Angels: National franchised network providing non-medical in-home care services (companionship, personal care, dementia care) to seniors. Directly comparable to IOA's Support at Home service in offering, customer (older adults and family caregivers), and hourly/overnight/24-7 care delivery model.
- Senior Helpers: National in-home senior care franchise offering personal care, companionship, and dementia and Alzheimer's care. Closely comparable to IOA Support at Home and Compania dementia-focused offerings, serving a similar older-adult persona with similar service cadence.
- Comfort Keepers: Franchised provider of in-home care, including personal care, companionship, and specialized dementia and Alzheimer's support. Comparable to IOA in targeting older adults aging in place with non-medical and personal care services across multiple US markets.
- Right at Home: International in-home care franchise providing personal care, companionship, and specialized senior services including dementia and Parkinson's care. Directly comparable to IOA Support at Home in service portfolio and senior care customer base.
- Help at Home: Large US provider of personal care services to elderly and disabled clients in their homes, often funded through Medicaid waivers. Closely comparable to IOA Support at Home in service type, payer mix (Medi-Cal/Medicaid equivalent), and target population.
Broad incumbents
- Amedisys: Large publicly traded home health and hospice provider offering skilled nursing, therapy, and personal care across the US. Overlaps with IOA Support at Home on home-based care delivery but operates as a broad incumbent at significantly larger scale.
- BrightSpring Health Services: Diversified home and community health platform providing pharmacy, home health, hospice, and personal care services. Comparable to IOA on community-based elder services delivery but operates as a broad, scaled incumbent with multiple service lines.
Emerging players
- Alzheimer's Association: National nonprofit providing dementia education, care consultation, support groups, and a 24/7 helpline. Comparable to IOA on dementia caregiver support and emotional-support services (similar in concept to Friendship Line), but focuses on national advocacy and information rather than in-home service delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Institute on Aging social profiles
Digital presenceInstitute on Aging compliance and trust
Trust signalCompliance1 record
Institute on Aging financial estimates
Financial estimateRevenue estimate
Valuation estimate
Institute on Aging leadership team
Management profileNumber of profiles
Profiles1 record
Institute on Aging funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Institute on Aging M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Institute on Aging
What does Institute on Aging do?
Institute on Aging is a 501(c)(3) nonprofit that delivers comprehensive aging support services to older adults and adults with disabilities, including in-home personal care (Support at Home), comprehensive dementia care (Compania), adult day programming (Enrichment Center), 24/7 multilingual emotional support (Friendship Line), Program of All-Inclusive Care for the Elderly (On Lok PACE), care management across California counties, caregiver coaching, and elder abuse prevention, accessed through a single CONNECT gateway.
Is Institute on Aging a public or private company?
Institute on Aging is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Institute on Aging founded?
Institute on Aging was founded in 1985. It employs 501 to 1,000 people.
Where is Institute on Aging based?
Institute on Aging is headquartered in San Francisco, United States, in the North America region.
How does Institute on Aging make money?
Three revenue lines are on record. Government Contracts and Grants are the primary driver. The others are private Pay Services and donations and Philanthropy.
Who are Institute on Aging's main competitors?
Direct peers on record are On Lok, Family Caregiver Alliance, Visiting Angels, Senior Helpers, Comfort Keepers, Right at Home and Help at Home. Broad incumbents are Amedisys and BrightSpring Health Services. Alzheimer's Association is listed as an emerging player.
Does Institute on Aging have an API?
No public API is recorded for Institute on Aging.
What industry is Institute on Aging in?
Institute on Aging's product category is Senior Care and Aging Services. Its primary akta.pro industry code is BPAGAEAF, Elder Services & Aging Support, with a secondary code of HLADAIAJ, Community-Based Senior Centers with Adult Day Services. Its NAICS code is 624120 and its SIC code is 8300.