Community Communications

What Community Communications does

Community Communications, Inc. is a privately-held web design and digital marketing agency headquartered at 61 Pleasant Street, Newburyport, Massachusetts. Founded in 2005 and operating with 1–10 employees, the company serves small businesses across 17 vertical markets — including restaurants, contractors, attorneys, retailers, salons, landscapers, healthcare providers, liquor stores, nonprofits, B2B firms, automotive dealers, real estate, rentals, pizza shops, membership organizations, service businesses, and sole proprietors — with a cumulative base of over 1,000 deployed websites.

The company's product portfolio combines custom website design services with a proprietary suite of 12+ vertical-specific web applications built in-house, including eMarketerExpress (an all-in-one marketing hub combining email, reputation, social, and SEO), eDiningExpress (restaurant online ordering), eGiftCardExpress, eReservationManager, eRepManager (review management), eSalonSuite, eNonProfitSuite, IrrigationSoft, ebookingsexpress, eliquorexpress, epaymentsexpress, and eCalendarManager. These applications are supported by a customized Content Management System (CMS) that allows clients to update their own websites through a password-protected control panel. The technology stack is conventional web development with no disclosed AI/ML components.

Community Communications generates revenue through three streams: (1) one-time project fees for customized website design (quote-based, with payment accepted only after the website is live), (2) recurring SaaS subscriptions for its proprietary applications (e.g., $15/month flat rate with no transaction fees for eGiftCardExpress and eReservationManager), and (3) professional services for SEO, Pay Per Click, social media management, email marketing, reputation management, and ADA compliance. Organic SEO is sold on a performance basis — clients do not pay unless page-one rankings are achieved. Customer acquisition is direct-to-consumer through the company's main website and a network of 17 vertical-specific subdomain marketing sites (e.g., elawyersites.com, econtractorsites.com, ediningsites.com).

Name

Community Communications

Legal name

Community Communications, Inc.

Website

https://communitycomm.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Community Communications is a privately-held Newburyport, MA web design and digital marketing agency serving SMBs across 17 verticals, combining custom website design with 12+ proprietary SaaS applications and SEO, social, and email services.

Ownership category

akta.pro rank

Product category

Small Business Web Design & Vertical SaaS Applications

NAICS

Advertising, Public Relations, and Related Services (5418), Advertising Agencies (541810), Custom Computer Programming Services (541511)

SIC

Services-Advertising (7310), Services-Advertising Agencies (7311)

akta.pro primary industry

Social Media Management, Scheduling & Community Tools (BPAMALAJ)

akta.pro secondary industries

Digital Goods, Subscriptions & Gift Card Marketplaces (BPAMAGAG), Search, Review & Ratings Management (SEO/Content/Platforms/Local Listings) (MPAAAOAC)

Keywords

• Web design services
• Small business websites
• Vertical SaaS applications
• SEO internet marketing
• Reputation management software

Headquarters

HQ city

Newburyport

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Web Design Services: Customized website design for small businesses, ranging from simple informational sites to sophisticated eCommerce websites. Payment is accepted only after websites are live and running.
2. SaaS Applications Subscription: Proprietary web applications (eDiningExpress, eGiftCardExpress, eReservationManager, eRepManager, eSalonSuite, etc.) offered on subscription basis at flat monthly rates. Example: $15/month flat rate for eReservationManager and eGiftCardExpress with no transaction fees.
3. SEO and Internet Marketing Services: Comprehensive SEO services covering Local Listings management, Pay Per Click campaigns, and Organic Search optimization. Performance-based pricing for organic SEO where payment is contingent on achieving page-one rankings.
4. Digital Marketing Services: Email marketing, social media management, reputation management, logo design, and ADA compliance services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Community Communications designs and builds customized websites for small businesses across 17 vertical industries (restaurants, contractors, attorneys, retailers, salons, healthcare providers, etc.) and sells a suite of proprietary web applications on a subscription basis — including online ordering (eDiningExpress), gift certificate sales (eGiftCardExpress), event ticketing (eReservationManager), review management (eRepManager), email marketing (eMarketerExpress), and payment processing (epaymentsexpress). The company complements its web design services with SEO, pay-per-click advertising, email marketing, social media management, reputation management, and ADA compliance services. Over 1,000 websites have been deployed with a no-payment-until-satisfied guarantee.

Product overview

Community Communications is a web design and Internet marketing company serving small businesses with a portfolio of specialized vertical-SaaS products alongside professional web design services. The product line centers on a suite of proprietary web applications — eMarketerExpress (all-in-one marketing hub), eDiningExpress (restaurant online ordering), eGiftCardExpress, eReservationManager (ticket/event sales), eRepManager (review management), eCalendarManager, eSalonSuite, eNonProfitSuite, IrrigationSoft, ebookingsexpress, eliquorexpress, and epaymentsexpress — each sold as a standalone subscription, typically at a flat $15/month rate. These applications are complemented by professional web design, SEO, social networking, email marketing, and reputation management services. The company has deployed over 1,000 websites and operates from Newburyport, MA.

Differentiator

Problem solved

Functional benefit

Products and services

• eMarketerExpress

Quantifiable outcome

• Over 1,000 websites deployed across 17 vertical markets
• +2 more outcomes

Named customers10 records

Segments17 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature13 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Web.com: Web.com provides website design, hosting, eCommerce and online marketing services tailored to small businesses. It is a comparable SMB-focused web design and digital marketing services competitor at greater scale.
• Hibu: Hibu is a digital marketing agency serving SMBs with website design, SEO, social media, reputation management and email marketing. It is one of the closest direct competitors to Community Communications, targeting the same SMB customer with a bundled services model.
• Thryv (Yodle): Thryv provides an SMB software platform covering websites, listings, reputation management, email/social marketing, and payments. It overlaps directly with Community Communications' services and several of its proprietary apps (eRepManager, eMarketerExpress).

Broad incumbents

• GoDaddy: GoDaddy offers domain registration, hosting, website builders, email marketing and online marketing services to small businesses. It is comparable to Community Communications across multiple overlapping offerings (websites, marketing, email) though at much greater scale and primarily via self-serve tools.
• Squarespace: Squarespace provides templated website building, eCommerce, and marketing tools aimed at SMBs and creators. It is a comparable alternative for SMB owners that Community Communications serves, representing the self-service substitute to its custom design service.
• HubSpot: HubSpot offers an inbound marketing, CRM, email marketing and CMS platform used by SMBs and mid-market. Its marketing tools and services overlap with Community Communications' internet marketing and CMS offerings, though targeting larger SMBs/mid-market.
• Newfold Digital (Endurance International): Newfold Digital operates a portfolio of SMB web presence brands including HostGator, Bluehost and Web.com. It is comparable via SMB web hosting, website building and online marketing services overlap.
• Wix.com: Wix is a leading DIY website builder serving SMBs with drag-and-drop design, eCommerce, and marketing tools. It is comparable because Community Communications targets the exact same SMB customer segment, but competes against Wix primarily by offering custom design and end-to-end service rather than self-serve templates.

Emerging players

• Toast: Toast is a restaurant-focused commerce platform offering online ordering, gift cards, reservations and marketing. It directly competes with Community Communications' eDiningExpress, eGiftCardExpress and eReservationManager products in the restaurant vertical.

Others

• Automattic (WordPress.com): Automattic operates WordPress.com and adjacent SMB site-building and eCommerce products. It is a competing platform for SMB website creation and a likely underlying CMS/ecosystem partner for many of Community Communications' deployed sites.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/communitycommunications
• LinkedInlinkedin.com/company/community-communications-inc.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Communications