SWAT Systems
Convergence Networks (operating brand for SWAT Systems) is a Microsoft-focused managed IT and cybersecurity services provider with 200+ staff across six US and Canadian offices, serving SMBs and mid-market firms in construction, healthcare, legal, financial, manufacturing, non-profit, and real estate verticals.
- Company typePrivate
- Founded1999
- HeadquartersSeattle, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What SWAT Systems does
SWAT Systems operates as Convergence Networks, a managed IT services and managed security services provider headquartered in Seattle, Washington, founded in 1999. The company delivers outsourced IT infrastructure management, cybersecurity, cloud migration and management, Microsoft platform consulting, and modern workplace services to organizations across the United States and Canada through six physical offices (Seattle, Portland, Detroit, Lansing, Ottawa, Winnipeg). Service coverage spans eight named verticals — Construction, Financial Services, Healthcare, Legal, Manufacturing, Non-profit, Real Estate, and SMB — with no public disclosure of customer-level revenue concentration. The technology stack is Microsoft-centric, built around Microsoft 365, Azure, Teams Phone, and Microsoft Copilot, supplemented by a 24x7 in-house Security Operations Center (SOC) and Network Operations Center (NOC) that the company cites as a core operational differentiator.
The business model is subscription-based managed services delivered under monthly, quote-based contracts that are customized per client. Revenue is generated across six interlocking service lines — Managed IT, Cybersecurity (including Managed Detection & Response, Zero Trust, CMMC Compliance, and Penetration Testing), Cloud Services, Microsoft Partner Services (M365 Migration, Azure Consulting, Teams Phone, Copilot Consulting), Modern Work (App Modernization, Business Process Automation, SharePoint Development, Data Analytics), and AI Services (AI Accelerator and Copilot Factory). Go-to-market is sales-led and consultative, with direct field sales for enterprise accounts, inside sales for mid-market, and a dedicated SMB motion, supported by content marketing (blog, webinars, downloadable checklists) and LinkedIn presence. Microsoft Partner status is positioned as a structural advantage, providing access to exclusive training, tools, and partner-only resources. Recent growth has been supplemented by acquisition, notably the purchase of Certinet Systems to expand Pacific Northwest footprint and strengthen regulated-industry security capabilities.
SWAT Systems firmographics
Firmographics- Name
- SWAT Systems
- Website
- https://swatsystems.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Convergence Networks (operating brand for SWAT Systems) is a Microsoft-focused managed IT and cybersecurity services provider with 200+ staff across six US and Canadian offices, serving SMBs and mid-market firms in construction, healthcare, legal, financial, manufacturing, non-profit, and real estate verticals.
- Ownership category
- akta.pro rank
SWAT Systems industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH), Incident Response, On-Call & Operational Readiness (BPAEAKAL), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)
Keywords
Where SWAT Systems is headquartered
LocationHeadquarters
- HQ city
- Seattle
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
SWAT Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed IT services including proactive monitoring, preventive maintenance, IT support, and ongoing strategic guidance. Services include Co-Managed IT, IT Helpdesk, Network Support, Backup and Disaster Recovery, and vCIO Services.
- Cybersecurity Services: Managed security services including Managed Security, Zero Trust, Cyber Security Projects, Managed Detection & Response, IT Compliance, Penetration Testing, and CMMC Compliance.
- Cloud Services: Cloud migration and cloud management services including customized, secure cloud solutions and maintenance of secure, scalable, high-performing cloud environments.
- Microsoft Services: Microsoft Partner services including Microsoft 365 Migration, Azure Consulting, Teams Phone, and Copilot Consulting.
- Modern Work Services: Services including App Modernization, Business Process Automation, Cloud Integration, Employee Engagement, Data Analytics, and SharePoint Development.
- AI Services: AI Accelerator and Copilot Factory services for secure AI adoption with expert-led deployment, training, policy guidance, and data protection.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Customized solutions |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
SWAT Systems product offering
Product offeringCore offering
SWAT Systems provides managed IT services, cybersecurity services, cloud services, Microsoft partner consulting, and Modern Work services to organizations across North America. Offerings span managed IT support, co-managed IT, IT helpdesk, network support, backup and disaster recovery, vCIO services, managed security, Zero Trust, MDR, IT compliance, penetration testing, CMMC compliance, cloud migration/management, Microsoft 365/Azure/Teams/Copilot consulting, application modernization, business process automation, data analytics, and AI adoption services. Services are delivered by a team of 200+ professionals with 24x7 in-house SOC and NOC teams across offices in the USA and Canada.
Product overview
Convergence Networks offers a comprehensive portfolio of managed IT services designed as an integrated service platform. The core offerings include Managed IT Services, Cybersecurity Services (encompassing Managed Security, Zero Trust, Managed Detection & Response, CMMC Compliance, and Penetration Testing), Cloud Services (Cloud Migration and Cloud Management), and Microsoft Services (Microsoft 365 Migration, Azure Consulting, Teams Phone, and Copilot Consulting). The company also provides Modern Work Services including Application Modernization, Business Process Automation, Cloud Integration, Employee Engagement, Data Analytics, and SharePoint Development. AI capabilities are delivered through Copilot Factory and AI Accelerator services. All services are supported by the company's own in-house 24x7 SOC and NOC teams and are delivered across offices in the USA and Canada.
Differentiator
Problem solved
Functional benefit
Brands
- Copilot Factory: AI Copilot solutions tailored to unique organizational needs, delivering productivity and greater achievement.
- AI Accelerator
- Convergence CARES
Products and services
- Managed IT Services
Companies that use SWAT Systems
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles2 records
SWAT Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
SWAT Systems partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Certinet SystemscoreCertinet Systems has been acquired by Convergence Networks, expanding Pacific Northwest presence and strengthening security capabilities in regulated industries.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
SWAT Systems competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a mid-market managed IT, cybersecurity, and cloud services provider with a comparable multi-region US footprint and similar service catalog including managed security, helpdesk, and cloud management. Comparable in size and target customer profile.
- Ntiva: Ntiva is a managed IT and managed security services provider serving SMB and mid-market clients across the US with co-managed IT, cybersecurity, and cloud services — a closely matching business model, customer profile, and Microsoft-centric approach.
- Logically: Logically is a managed IT services and cybersecurity provider focused on mid-market and SMB customers with co-managed IT, MDR, and compliance services. Directly competes in the same customer segment with similar service breadth.
- Corsica Technologies: Corsica Technologies is a managed IT and managed security provider with strong Microsoft alignment and a regional US presence, directly competing for mid-market customers seeking integrated IT and cybersecurity services.
Broad incumbents
- CompuCom: CompuCom is a larger managed workplace and IT services provider owned by an investment firm, serving enterprise and mid-market with end-user computing, networking, and managed services — a broader-scale incumbent in the same managed IT category.
- Kyndryl: Kyndryl is a large-scale IT infrastructure services provider spun out of IBM, offering managed infrastructure, cloud, and security services to enterprise customers globally — a much larger incumbent in the broader managed IT services market.
- Insight Enterprises: Insight Enterprises is a large IT solutions and services provider offering managed services, cloud, and cybersecurity to mid-market and enterprise — overlapping as a broader incumbent in the managed IT and Microsoft ecosystem space.
- Connection (PC Connection): Connection is a large IT solutions and services provider delivering managed services, cloud, and security offerings to enterprise and public sector — competing as a broader-scale incumbent in the managed IT services category.
Others
- Pax8: Pax8 is a cloud distribution and enablement platform that partners with MSPs (including Microsoft-focused providers) to procure and manage cloud services — an ecosystem enabler rather than direct competitor, but adjacent in the MSP value chain.
Regional players
- Sherweb: Sherweb is a Canada-based cloud services distributor and managed services provider focused on Microsoft cloud solutions — comparable Microsoft-centric services focus with primary Canadian geographic presence overlapping the subject's Ottawa and Winnipeg offices.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
SWAT Systems social profiles
Digital presenceSWAT Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
SWAT Systems leadership team
Management profileNumber of profiles
SWAT Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SWAT Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SWAT Systems
What does SWAT Systems do?
SWAT Systems provides managed IT services, cybersecurity services, cloud services, Microsoft partner consulting, and Modern Work services to organizations across North America. Offerings span managed IT support, co-managed IT, IT helpdesk, network support, backup and disaster recovery, vCIO services, managed security, Zero Trust, MDR, IT compliance, penetration testing, CMMC compliance, cloud migration/management, Microsoft 365/Azure/Teams/Copilot consulting, application modernization, business process automation, data analytics, and AI adoption services. Services are delivered by a team of 200+ professionals with 24x7 in-house SOC and NOC teams across offices in the USA and Canada.
When was SWAT Systems founded?
SWAT Systems was founded in 1999. It employs 11 to 50 people.
Where is SWAT Systems based?
SWAT Systems is headquartered in Seattle, United States, in the North America region.
How does SWAT Systems make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, cloud Services, microsoft Services, modern Work Services and AI Services.
Who are SWAT Systems's main competitors?
Direct peers on record are Dataprise, Ntiva, Logically and Corsica Technologies. Broad incumbents are CompuCom, Kyndryl, Insight Enterprises and Connection (PC Connection). Pax8 is listed as an others. Sherweb is listed as a regional player.
Does SWAT Systems have an API?
No public API is recorded for SWAT Systems.
What industry is SWAT Systems in?
SWAT Systems's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption). Its NAICS code is 541513 and its SIC code is 7370.