Coastal Community

Name

Coastal Community

Legal name

Coastal Community Credit Union

Website

https://cccu.ca

Company type

Private

Founded year

1946

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Retail Banking (Credit Union)

NAICS

Credit Unions (522130), Commercial Banking (52211), Nondepository Credit Intermediation (5222)

SIC

Savings Institution, Federally Chartered (6035), Short-Term Business Credit Institutions (6153)

akta.pro primary industry

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA)

Keywords

• Credit union banking
• Retail banking services
• Mortgage lending
• Wealth management services
• Community banking

Headquarters

HQ city

Nanaimo

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income: Primary revenue from interest earned on loans, mortgages, and credit products extended to members. As a credit union, profits are returned to members through better rates and services.
2. Banking Fees and Service Charges: Fees from account services, transaction charges, and other banking service charges
3. Wealth Management Services: Investment services offered through Qtrade Direct Investing and Aviso Wealth partnerships, generating referral and service fees
4. Insurance Services: Insurance products offered through Coastal Community Insurance Services including home, vehicle, travel, life, and specialty insurance
5. Credit Card Operations: Revenue from Collabria credit card program partnership

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

Coastal Community Credit Union is a member-owned cooperative financial institution that delivers full-service personal and business banking, lending (mortgages, personal loans, lines of credit), credit cards, term deposits, wealth management, and insurance products to members across Vancouver Island and the Gulf Islands. It operates 30+ physical branches and digital banking channels (web and mobile app) supported by 4,000+ ding-free ATMs Canada-wide, serving approximately 110,000 members with CAD 5.5 billion in assets under management.

Product overview

Coastal Community Credit Union operates as a full-service financial institution offering a unified platform of banking, investment, and insurance products through both digital channels (online and mobile banking) and a network of 30+ branches across Vancouver Island. The core banking products include chequing and savings accounts, mortgages, credit cards (through Collabria/Fiserv), personal loans, and lines of credit. Investment services are delivered through partnerships with Qtrade Direct Investing and Aviso Wealth for brokerage and wealth management. The digital banking platform provides 24/7 access to accounts, bill payments, e-Transfers, mobile check deposit, and account alerts. Insurance products (home, auto, travel, life, specialty) are offered through Coastal Community Insurance Services. Business offerings include merchant payment processing and commercial financing. The January 2026 merger with Integris Credit Union expanded the credit union's membership to approximately 110,000 members.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Chequing Accounts Personal chequing accounts available in various tiers with features including unlimited transactions and overdraft protection options, for individual members managing daily banking.
• Personal Savings Accounts Personal savings accounts including high-interest savings options and youth savings programs for individual members seeking to grow deposits.
• Mortgages Home financing products for personal members including new mortgages, renewals, refinancing, first-time homebuyer programs, and mortgage cashback promotions up to CAD 3,500, processed through both digital and Mobile Mortgage Manager channels.
• Personal Credit Cards (Collabria) Personal credit card portfolio offered through Collabria/Fiserv, including Cash Back Card, Rewards Cards, Low Fee/Low Interest Card, and US Dollar Card, with management via the CardWise digital tool.
• Personal Loans Unsecured personal loans up to CAD 20,000 available to existing members via online application through online banking.
• Personal Lines of Credit Revolving personal credit lines including home equity lines of credit (Primeline) and personal lines of credit with flexible repayment options.
• Term Deposits GIC-style term deposits available in terms from 30 days to 5+ years with a CAD 500 minimum, including Cashable, Non-Redeemable, Rate Option, Rate Climber, and US Dollar variants, openable online in minutes.
• Coastal Community Private Wealth Group Wealth management services including investment advisory, portfolio management, and private wealth advisory delivered through a division of Coastal Community Financial Management Inc., in partnership with Aviso Wealth.
• Qtrade Direct Investing Self-directed online brokerage platform offered through Qtrade Direct Investing (a division of Aviso Financial Inc.), enabling members to buy and sell stocks, bonds, ETFs, and mutual funds.
• First Home Savings Account (FHSA) Tax-advantaged savings account designed to help first-time homebuyers save for a down payment on a home.
• Personal Insurance Products Comprehensive personal insurance offerings including home, vehicle and marine, travel, medical and dental, life, disability and critical illness, and specialty insurance, delivered through Coastal Community Insurance Services (2007) Ltd.
• Business Chequing & Savings Accounts Business chequing and savings accounts for SMB members across Vancouver Island with cash management features.
• Business Credit Cards (Collabria) Business credit card products including World Elite Business Card, No Fee Cash Back Credit Card, and Low Rate Business Credit Card, managed via the MyCardInfo online portal.
• Merchant Payment Solutions Business payment processing including merchant credit and debit card services, automated funds transfer, and ADP payroll solutions for SMB members.
• Business Financing Commercial lending solutions for business members including construction financing and real estate financing.
• Coastal Community Mobile App Mobile banking application available on iOS and Android enabling members to access accounts, transfer funds, deposit checks via mobile deposit, pay bills, and access banking alerts.
• Online Banking Platform Web-based banking platform with 24/7 account access, bill payments, Interac e-Transfers, account management, and 2-Step Verification security.
• Integris Credit Union (Division) Former independent credit union operating as a division of Coastal Community following the January 1, 2026 merger, providing full-service credit union banking to members across Vancouver Island.

Quantifiable outcome

• $3.5 billion in on-book credit union assets achieved in 2025
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, minor and flagship.

• VeriParkcoreTechnology or Integration · 11 May 2026VeriPark is a global provider of AI-first digital banking solutions serving over 150 financial institutions in 30+ countries. Coastal Community partnered with VeriPark for digital banking modernization including cloud-native architecture implementation. VeriPark has won 14 Microsoft Inner Circle Awards and achieved #1 Net Promoter Score among Canadian financial institutions for Innovation Federal Credit Union.
• Innovation Federal Credit UnionminorStrategic or Co-development Partner · 11 May 2026Innovation Federal Credit Union is another Canadian credit union partner of VeriPark. Their implementation achieved #1 Net Promoter Score among Canadian financial institutions with 8x increase in digital onboarding.
• Tru Cooperative BankminorStrategic or Co-development Partner · 11 May 2026Tru Cooperative Bank is another Canadian credit union partner of VeriPark as part of their Canadian expansion strategy.
• Central 1coreTechnology or IntegrationCentral 1 is a financial services partner providing certification and technology infrastructure for Canadian credit unions. VeriPark achieved strategic certification through Central 1 to enable its expansion into the Canadian credit union market, including partnerships with Coastal Community.
• Qtrade Direct InvestingcoreTechnology or IntegrationOnline brokerage services offered through Qtrade Direct Investing, a division of Aviso Financial Inc. Coastal Community provides access to self-directed investing through this partnership, allowing members to manage their own investment portfolios.
• Aviso WealthcoreTechnology or IntegrationMutual funds and other securities offered through Aviso Wealth, a division of Aviso Financial Inc. Aviso provides the underlying investment products and wealth management infrastructure for Coastal Community Private Wealth Group.
• Collabria Credit CardscoreTechnology or IntegrationCredit card program partnership with Collabria for personal and business MasterCard products. Collabria provides card processing, CardWise digital management platform, and cardholder support services.
• Credit Union Deposit Insurance Corporation of British Columbia (CUDIC)coreOthersDeposit insurance corporation that provides 100% guarantee on deposits with B.C. credit unions, ensuring member deposits are fully protected.
• Integris Credit UnionflagshipStrategic or Co-development PartnerMerger completed January 1, 2026. Integris Credit Union is now a division of Coastal Community Credit Union, serving 110,000 combined members with 30+ branches across Vancouver Island. The merger was approved by BCFSA and Integris members voted yes in November 2025.
• Local Island MediaminorGTM or Marketing PartnerPartnership with local journalists and media outlets on Vancouver Island to tell stories about financial health, community strengthening, and local economy trends.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Desjardins Group: Canada's largest cooperative financial group, operating across all provinces with full-service banking, wealth, and insurance. Larger and more diversified, but identical cooperative structure and mission, making it a natural benchmark for scale and capability.
• RBC Royal Bank: Canada's largest bank and a dominant competitor across Vancouver Island for retail, business, and wealth customers. Comparable full-service product set, but operates as a publicly traded chartered bank with materially larger scale and capital base.

Direct peers

• Meridian Credit Union: Ontario's largest credit union, full-service retail/business banking and wealth management under a member-owned cooperative model. Comparable in scale and product breadth to a merged Coastal Community.
• BlueShore Financial: BC credit union focused on wealth management and premium banking, comparable member-owned cooperative structure and BC operating geography. Smaller scale but directly overlapping product set.
• Coast Capital Savings: Large BC credit union with a similar full-service retail and business banking offering, digital-first member experience, and member-owned cooperative structure. Closest direct competitor by geography and product breadth.
• First West Credit Union: BC-based credit union operating under multiple community brands (Valley First, Envision Financial, Island Savings, Enderby & District) with comparable asset size, member-owned model, and full-service banking/wealth/insurance offering.
• Integris Credit Union: Former independent BC credit union now operating as a division of Coastal Community after the January 2026 merger. Directly comparable product mix and BC regional footprint prior to integration.
• Vancity Credit Union: British Columbia's largest credit union, also member-owned and community-focused, serving the Greater Vancouver/Lower Mainland region. Directly comparable cooperative business model, product mix (banking, mortgages, wealth, insurance), and BC regulatory environment as Coastal Community.
• Prospera Credit Union: BC credit union with deep community roots across the Fraser Valley and Okanagan; full-service banking, wealth, and insurance. Directly comparable as a BC credit union; also notable as the prior employer of Coastal Community's new CIDO Greg Dyck.

Regional players

• Servus Credit Union: Large Alberta-based credit union with full retail/business banking, wealth, and insurance offerings. Comparable cooperative model and mid-sized regional credit union profile, though operating in a different province.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/cccu
• YouTubeyoutube.com/channel/UCUgOTDN_q2_um5sU00OLy-Q
• Facebookfacebook.com/CoastalCommunityCU
• LinkedInlinkedin.com/company/coastal-community
• Instagraminstagram.com/coastalcommunity

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coastal Community