Infinit Technology Solutions

What Infinit Technology Solutions does

Infinit Technology Solutions is a private managed IT services provider headquartered in East Syracuse, New York, with a regional office in Rochester and service coverage across Upstate NY. Founded around 2003, the company sells a platform-plus-modules portfolio anchored by its Advanced IT Services (AIS) subscription bundle — a 24/7 managed IT offering that combines remote monitoring, helpdesk support, dark web monitoring, backup and disaster recovery, email and spam security, and multi-factor authentication. Around this core, Infinit productizes four service modules: IT Security Solutions (Cisco Meraki, Umbrella DNS-layer security, Duo MFA, Webex, Secure Client, and Trend Micro XDR), Hybrid Work Solutions for remote-workforce enablement, Technology Assessments and Audits, and IT Consulting covering project navigation, compliance, change management, and automation. The company is also an authorized reseller of hardware from approximately 80 technology brands, with certified engineers handling procurement, configuration, and ongoing support.

Revenue is generated through three streams: recurring subscription revenue from AIS and security bundles, hardware and software resale with configuration services, and project-based IT consulting engagements. Pricing is not publicly disclosed and is delivered through custom quotes after a free IT assessment; the go-to-market is consultative, with IT Solutions Consultants reporting to a VP of Business Development engaging SMBs and select mid-market accounts in the Syracuse and Rochester corridor.

Customer segmentation is horizontal and skewed toward SMBs that lack internal IT departments, with secondary exposure to mid-market and enterprise accounts. The named customer base spans paper manufacturing (Felix Schoeller), investment services (Pinnacle Investments), legal (Boyle & Anderson PC, Conking & Calabrese), education (Bishop Grimes Junior-Sr. HS), healthcare and research (Rochester Clinic Research), and technology (Biolink). Differentiation rests on over 20 years of operating history, a Cisco Premier Certified Provider status with five sub-designations, and 150+ engineer certifications across Cisco, Microsoft, and CompTIA. The company closed approximately 9,823 support tickets in 2022, indicating a sizable but predominantly regional managed-services book.

Name

Infinit Technology Solutions

Legal name

Infinit Technology Solutions

Website

https://infinit-tech.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Infinit Technology Solutions is a private managed IT services provider in Upstate New York delivering 24/7 IT support, cybersecurity, hardware procurement, and consulting to small and mid-sized businesses, anchored by Cisco Premier Certified Provider status.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Systems Integration & Implementation Services (BPAEAAAB), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• Managed IT services
• IT security solutions
• Hybrid work solutions
• IT consulting services
• Hardware procurement

Headquarters

HQ city

East Syracuse

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Professional IT Services: Managed IT services including 24/7 monitoring, helpdesk support, network management, and IT consulting. Delivered through Advanced IT Services (AIS) program with ongoing account management.
2. Hardware and Software Sales: Procurement and resale of technology equipment including servers, networking hardware, firewalls, endpoints, wireless solutions, and collaboration equipment. Certified engineers ensure proper configuration and installation.
3. IT Consulting and Planning: Project navigation, IT planning, technology selection, documentation and procedures, compliance setup, change management, and future planning services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Infinit Technology Solutions is an IT services firm based in Syracuse, NY that delivers end-to-end managed IT through its Advanced IT Services (AIS) program, including 24/7 monitoring, helpdesk support, and centralized network management. The company augments this core with IT security, hybrid work enablement, technology assessments, hardware procurement, and IT consulting, serving small business through enterprise clients primarily in Upstate New York.

Product overview

Infinit Technology Solutions offers a comprehensive portfolio of IT services as a platform-plus-modules architecture. The core offering is Advanced IT Services (AIS), which provides end-to-end managed IT with 24/7 monitoring, helpdesk support, and centralized management. This core is augmented by distinct service modules: IT Security Solutions (covering secure networking, cybersecurity, and physical security), Hybrid Work Solutions (enabling secure remote workforce access), Technology Assessments (network/risk/security audits), Hardware Solutions (procurement and configuration of servers, networking, endpoints), and IT Consulting (strategic advisory for planning, compliance, and automation). The portfolio also includes specialized sub-products like Cisco DNS-Layer Security and Cisco Meraki cloud-managed solutions. These offerings work together to provide SMBs and mid-market organizations with complete technology support from assessment through implementation and ongoing management.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 9,823 tickets closed in 2022
• +4 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability1 record

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• CiscocoreTechnology or IntegrationPremier Certified Cisco Provider with multiple specializations including Premier Provider, Premier Integrator, Collaboration SaaS, Authorized Partner, and WebEx Specialized. Infinit undergoes extensive training through Cisco to deliver top-tier IT support and services with industry-leading standards. They sell and deploy Cisco solutions including Meraki, Umbrella, DNS Security, Webex, and Duo.
• World-class Technology ManufacturerscoreTechnology or IntegrationStrong network of partnerships with top technology manufacturers enabling custom solutions across servers, networking, security, endpoints, and cloud. Infinit is an authorized reseller with certified engineers for deployment and support.
• MicrosoftcoreTechnology or IntegrationEngineers hold Microsoft certifications including M365 Modern Desktop Administrator Associate and M365 Endpoint Administrator Associate. Supports Microsoft 365, Azure, and related enterprise solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ntiva: Mid-market managed IT services and cybersecurity provider serving SMB and mid-market clients with 24/7 helpdesk, cloud, and security offerings — directly comparable in service mix, customer profile and recurring managed-services revenue model.
• Dataprise: East Coast managed IT and cybersecurity MSP with comparable SMB-to-enterprise customer profile, recurring services model and Cisco/Microsoft technology stack — closely comparable scale and operating geography.
• CMIT Solutions: National franchise-style managed IT services provider targeting SMBs with managed IT, security and consulting — directly comparable end customers and service portfolio, albeit delivered via a franchise channel.
• TPx Communications: Managed IT, UCaaS/CCaaS and connectivity provider with overlapping Cisco-centric communications and managed services practice — comparable on the corporate communications, VoIP and managed IT positioning cited in Infinit's profile.

Broad incumbents

• All Covered (Konica Minolta): IT services division of Konica Minolta delivering managed IT, security and consulting across SMB to enterprise — broader portfolio and national reach but overlapping offerings on managed IT services and Cisco-led implementations.
• ConvergeOne: Large national systems integrator specializing in Cisco collaboration, networking and contact-center solutions — relevant competitor on Cisco-led integration projects and enterprise-scale communications deployments.

Regional players

• Kelser Corporation: Connecticut-based managed IT and cybersecurity provider focused on mid-market and SMB clients in the Northeast US — directly comparable in service mix, customer size and regional GTM approach.
• Mindcore Technologies: New Jersey-based managed IT and cybersecurity services firm serving SMB/mid-market in the Northeast — comparable regional managed-services positioning and Microsoft/Cisco-aligned technology stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/InfinitTech
• Facebookfacebook.com/InfinitTechnologySolutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infinit Technology Solutions