QSTAC

What QSTAC does

QSTAC is a privately held IT experience management software company founded in 2018 and headquartered in Wilmington, Delaware, operating with a team of 1-10 employees. The company measures how employees experience the IT services delivered to them through quarterly, psychologically engineered, 30-second anonymous surveys, then aggregates responses into a proprietary 360° Experience Score that is benchmarked against industry peers. The product is differentiated from general employee-satisfaction tools by its narrow focus on IT (and adjacent service-line) experience and by the brevity of its survey instrument, which is designed to maximize response rates and surface actionable friction points in IT delivery.

The platform is delivered through three subscription tiers billed annually: CSI IN A BOX, a self-service DIY option providing custom-branded surveys, benchmarking, and actionable feedback; an Enterprise tier that adds sentiment analysis of open-text responses, in-depth insights, strategy consulting, custom reporting, and tailored improvement plans; and an MSP tier that layers on customer health scoring, customizable QBR slides, easy experience level agreements (XLAs), and onboarding assessments to help managed service providers differentiate with their own clients. Go-to-market is sales-led via scheduled demos for Enterprise and MSP tiers, with the DIY tier functioning as a self-service entry point. Customer logos span technology, media, homebuilding, hospitality, financial services, and nonprofit — including Yahoo, Tubi, Cisco/AppD, Taylor Morrison, Toast, Bancroft, Camp Construction, and BBBs — though the company does not disclose customer counts, retention metrics, or revenue.

The business model is recurring subscription revenue across all three tiers, with pricing held confidential and sales conducted globally through direct enterprise engagement and a self-service portal. The company maintains a primarily digital marketing presence via LinkedIn, Twitter, and Instagram, supplemented by content and demo-scheduling CTAs on its website. No external funding rounds, M&A activity, partnerships, or leadership additions beyond founder/CEO Ben Brennan are disclosed in the available data.

Name

QSTAC

Legal name

QSTAC

Website

https://qstac.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

QSTAC is a privately held IT experience management software firm that uses quarterly, 30-second psychologically engineered surveys to measure employee satisfaction with internal IT services, serving enterprise IT departments and managed service providers through tiered annual subscriptions.

Ownership category

akta.pro rank

Product category

IT Experience Management Software

NAICS

Software Publishers (5132), Marketing Research and Public Opinion Polling (541910), Other Management Consulting Services (541618)

SIC

Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro primary industry

Quality Assurance (QA), Coaching & Performance Management (EDABACAF)

akta.pro secondary industry

Computerized Adaptive Testing (CAT) & Psychometric Analytics Platforms (EDAFADAD)

Keywords

• IT experience management
• Employee experience surveys
• IT service measurement
• Experience level agreements
• Sentiment analysis software

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription-based SaaS: QSTAC operates on a subscription model with tiered pricing levels (DIY/CSI in a Box, Enterprise, MSP) providing recurring revenue through quarterly survey deliveries and ongoing platform access

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

QSTAC sells a subscription-based IT experience measurement software platform that uses psychologically engineered 30-second anonymous surveys, 360° experience scoring, sentiment analysis, and industry benchmarking to help organizations measure and improve the human experience delivered by their IT teams. The platform is offered in three tiers — CSI in a Box (DIY), Enterprise, and MSP — delivered on a quarterly cadence with optional strategy consulting for enterprise customers.

Product overview

QSTAC is an IT experience measurement and improvement platform offering three product tiers: CSI IN A BOX serves as the foundational self-service solution providing survey tools and benchmarking; the Enterprise Plan builds upon this with advanced sentiment analysis, consulting, and custom improvement strategies; and the MSP Plan extends Enterprise features with MSP-specific capabilities including QBR slides and Customer Health Score for managed service provider differentiation.

Differentiator

Problem solved

Functional benefit

Products and services

• CSI in a Box

Quantifiable outcome

• 30-second survey completion time enabling high response rates
• +1 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Scale indicators1 record

Recent moves4 records

Expansion highlights5 records

Others

• ConnectWise: ConnectWise is a leading MSP platform vendor; MSPs serving as QSTAC's channel customers also buy from ConnectWise, making it an adjacent ecosystem participant rather than a direct competitor.

Direct peers

• Officevibe: Officevibe runs lightweight pulse surveys on employee engagement and team experience, directly comparable to QSTAC's 30-second quarterly survey format.
• TINYpulse: TINYpulse offers anonymous employee pulse surveys and feedback analytics, comparable in product shape to QSTAC's CSI in a Box tier.
• HappySignals: HappySignals measures employee experience with IT support using quarterly pulse surveys and an EX scoring framework, the closest category-level competitor to QSTAC's IT 360° Experience Score.

Broad incumbents

• Medallia: Medallia's experience management platform includes employee and IT experience journeys with sentiment analytics, a broader incumbent alternative to QSTAC.
• Qualtrics: Qualtrics' EmployeeXM product line covers IT experience measurement alongside broader employee engagement, creating an incumbent alternative for CIOs evaluating QSTAC.
• Peakon: Peakon (a Workday company) provides employee listening/surveys with sentiment analysis, overlapping with QSTAC's sentiment analysis and 360° Experience Score capabilities.
• Freshworks (Freshservice): Freshworks' Freshservice ITSM product increasingly includes employee satisfaction CSAT and experience scoring, overlapping with QSTAC's IT experience measurement thesis.
• Culture Amp: Culture Amp is a leading employee engagement survey platform that competes for the same HR/IT buyer budget as QSTAC, though with broader engagement scope.
• Glint: Glint (now part of LinkedIn/Microsoft) provides employee engagement pulse surveys with benchmarking, a broad incumbent that competes for similar HR/IT survey budgets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xtwitter.com/qstac
• LinkedInlinkedin.com/company/qstac
• Instagraminstagram.com/qstac_app

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QSTAC