What Service Source does

ServiceSource is a 501(c)(3) nonprofit organization founded in 1971 and headquartered in Oakton, Virginia, that delivers disability services, employment support, and federal contracting business solutions through a hub-and-spoke affiliated organization model. The organization serves individuals with disabilities, veterans with disabilities, youth transitioning from school to work, and older adults across more than a dozen states plus the District of Columbia, with primary operating affiliates in Virginia, Florida, North Carolina, Delaware, Utah, and Colorado. Core service lines include employment placement and coaching, vocational rehabilitation, autism services (ACES Program), youth transition (Pre-ETS), senior wellness (WCOA, CARE Mobile), veteran services (Warrior Bridge), supportive housing (Be Home), expressive therapies, and benefits/financial counseling. Federal business solutions under the AbilityOne Program encompass document management, facilities management, logistics and warehousing, medical supply kitting, food service, mail center, and administrative services.

The underlying technology stack is standard enterprise software rather than proprietary platforms: Workday for HR/recruitment, Zoom for virtual programming, Microsoft Office, and Uber for Business for transportation services (offering 50% ride discounts up to $150/month). The website maintains WCAG 2.1 Level AA accessibility compliance. There are no disclosed APIs, SDKs, or proprietary technology products; service delivery is human-intensive through Direct Support Professionals, job coaches, and behavioral analysts.

ServiceSource operates a hybrid revenue model combining AbilityOne federal government contracts (prime and subcontract), state vocational rehabilitation agency contracts (DARS, Florida DOE Division of VR), SSA Ticket to Work Employment Network reimbursements, fee-for-service programs (Virginia Community Companion Services at $40/hour), and ServiceSource Foundation donations. Most services are provided at no cost to participants, funded through government contracts and grants. Customer acquisition is community-led and sales-led: government contracting for the federal business, and referrals from DARS counselors, schools, healthcare providers, veteran organizations, and community partners for individual services. The organization holds CARF accreditation, AbilityOne certification at the highest level, HIRE Vets Medallion Awards, DoD SkillBridge approval, and NADSP affiliation, which collectively form regulatory and reputational barriers to entry.

Name

Service Source

Legal name

ServiceSource, Inc.

Website

https://servicesource.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ServiceSource is a 501(c)(3) nonprofit founded in 1971 and headquartered in Virginia that delivers disability services, employment support, veteran services, senior wellness, and federal contracting business solutions through affiliated organizations across more than a dozen U.S. states.

Ownership category

akta.pro rank

Product category

Disability Services and Employment Support

NAICS

Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (6243), Other Individual and Family Services (624190), Educational Support Services (61171)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Redundancy & Layoff Support Services (RIF Planning & Communications) (BPACAOAF)

Keywords

• Disability services
• Employment services
• Vocational rehabilitation
• Community integration programs
• AbilityOne contractor

Headquarters

HQ city

New Castle

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Contracts: ServiceSource operates under the AbilityOne Program providing services to Federal Government customers. The organization holds prime and subcontract operations in multiple states serving government agencies.
2. Program Service Fees: Fees for specific services such as Virginia Community Companion Services at $40 per hour, as well as fees for transportation subsidies, career camps, and other program services.
3. Donations and Foundation Support: The ServiceSource Foundation provides funding support. Expressive Therapies program was initiated with 100% Foundation funding. Donations accepted through the website.
4. Social Security Administration Ticket to Work: Registered Employment Network partnering with SSA to provide career counseling and placement services to SSDI/SSI beneficiaries aged 18-64.

Pricing tiers

Go-to-market motion2 records

Distribution channels9 records

Marketing channels9 records

Core offering

ServiceSource is a 501(c)(3) nonprofit that provides a broad portfolio of disability services (employment, vocational rehabilitation, autism, senior, veteran, youth transition, community integration, housing, expressive therapies, benefits/ticket-to-work counseling) through its affiliated organizations in multiple U.S. states. It also operates AbilityOne-certified business solutions for federal government customers, including total facilities management, document and records management, logistics and warehousing, medical supply integration/packaging/kitting, administrative services, food service operations, mail center operations, and contract management support.

Product overview

ServiceSource is a nonprofit disability services organization offering a comprehensive portfolio of services and business solutions. The core offerings fall into two main categories: (1) Disability Services including Senior Services, Employment Services, Warrior Bridge (veterans services), Autism Services, Youth Transition Services (Pre-ETS), Skills Training, Expressive Therapies, Community Integration Services, and various support services; and (2) Business Solutions including Document and Records Management, Medical Supply Integration/Packaging/Kitting, Total Facilities Management, Logistics and Warehousing, Administrative Services, Food Service Operations, Mail Center Operations, and Contract Management Support. Key specialized programs include the Virginia Wellness Center for Older Adults (WCOA), CARE Mobile, Ticket to Work Program, Virginia PEERS for Young Adults, Driver's Permit Prep, and the ACES (Achieve Careers Encourage Success) Program. The organization operates through affiliated organizations in multiple states including Abilities of Florida, Employment Source (North Carolina), Opportunity Center Inc. (Delaware), PARC (Utah), WorkSource (Virginia), and ServiceSource Colorado.

Differentiator

Problem solved

Functional benefit

Brands

• Warrior Bridge: A program providing vital connection to resources and support for veterans with disabilities as they seek employment, self-sufficiency and improved quality of life.

Products and services

• Employment Services Customized employment programs supporting people with disabilities and others facing barriers to employment to obtain and maintain jobs in the community. Delivered through multiple affiliates including WorkSource, Abilities of Florida, Employment Source, Opportunity Center Inc., and PARC.
• Warrior Bridge Veterans services program providing employment assistance, job placement, resource navigation, mental health referrals, and support for veterans with disabilities transitioning to civilian life. Operated in Florida, North Carolina, and Delaware. Partners with the Florida Department of Veterans Affairs and Abilities Guild (Veterans Mall).
• Virginia Autism Services (ACES Program) Specialized program assisting individuals on the autism spectrum in obtaining employment and increasing self-sufficiency, with weekly soft skills groups, job tryouts, and job coaching support.
• Senior Services Therapeutic and person-centered recreation services supporting healthy aging for older adults and seniors with disabilities.
• Virginia Wellness Center for Older Adults (WCOA) Day program offering recreation activities, technology access, assistive technology, support groups, and health screenings for Fairfax County community members including older adults and individuals with disabilities. Operates Monday to Friday 9:00 AM – 3:30 PM at 4027B Olley Lane, Fairfax.
• CARE Mobile 100% mobile program providing roving on-site outdoor health and wellness programming, community activities, and entertainment for older adults (50+) and adults with disabilities in Fairfax County neighborhoods including Mount Vernon, Springfield, Bailey's Crossroads, Annandale, Falls Church, Herndon, and Chantilly.
• Florida Pre-ETS (Pre-Employment Transition Services) Youth transition program delivered with the Florida Department of Education, Division of Vocational Rehabilitation, providing career exploration services for students with disabilities ages 14-21.
• Virginia Pre-ETS (Pre-Employment Transition Services) In-school youth program providing industry-based career exploration including Finding Your Future groups, work-based learning experiences, and work experiences for students with disabilities ages 16-22. Referrals come from DARS counselors.
• Virginia PEERS for Young Adults 16-week social skills class for young adults ages 16-30 to learn making and keeping friends, handling social situations, and navigating dating, with weekly sessions for both young adults and their social coaches.
• Driver's Permit Prep Study group program helping students with disabilities prepare for the written portion of the permit test, consisting of 8 sessions with options for virtual or in-person attendance.
• Expressive Therapies Therapeutic services including art, dance, music, yoga therapy, and therapeutic horseback riding to enhance quality of life and build expressive, motor, and memory skills. Approximately 300 active participants per week, initiated with 100% ServiceSource Foundation funding.
• Utah Competitive Integrated Employment (CIE) Program utilizing a network of businesses to match job seekers' interests and abilities with employment opportunities, including customized employment through in-depth information gathering. Delivered by PARC affiliate in Utah.
• Virginia Community Companion Services Fee-for-service community support helping individuals maximize their ability to safely participate in activities and learn daily and independent living skills, provided by Community Support Specialists. Priced at $40 per hour with a two-hour minimum.
• Transportation Services Transportation assistance providing a 50% discount on Uber rides up to $150 per month for eligible participants in Supported Employment, Pre-ETS, PIERS/PEERS, Community Employment, and other eligible programs. Operated in partnership with Uber for Business.
• Day Support Center-based program combining educational and recreational activities for persons with severe disabilities, with community integration as a major focus and frequent field trips. Approximately 40 participants with individualized goals.
• Ticket to Work Program Registered Employment Network partnership with the Social Security Administration providing benefits education, personalized career counseling, placement assistance, and ongoing support for SSDI/SSI beneficiaries aged 18-64.
• Skills Training Skills training programs for individuals with disabilities covering workplace readiness, soft skills, and self-advocacy for professional success.
• Be Home Program Supportive housing services in Denver for eligible adults and families with intellectual and developmental disabilities, including help finding and keeping housing, long-term planning, and pathways to home ownership.
• Community Counseling Services Counseling consultations for low-income Denver residents addressing stress management, parenting challenges, coping with changes, and mental health conditions such as anxiety and depression.
• Community Integration Services Services helping individuals with disabilities integrate into their communities through independent living support and engagement activities.
• Benefits and Financial Counseling Financial counseling and benefits navigation services supporting individuals with disabilities, including Ticket to Work benefits advisement.
• Interpreting and Deaf Services Interpreting services and support for deaf and hard of hearing individuals across ServiceSource programs.
• Housing Housing services and support for individuals with disabilities, complementing regional programs such as the Be Home Program in Denver.
• Total Facilities Management Certified Total Facilities Management services delivered to Federal Government customers through the AbilityOne Program at the highest level of certification.
• Document and Records Management Document handling services with built-in quality assurance at each step, provided to public and private sector organizations through the Business Solutions line.
• Medical Supply Integration, Packaging, and Kitting Cost-efficient outsourcing services for assembling, packing, sealing, and shipping medical and other products to market.
• Logistics and Warehousing Logistics and warehousing services for business operations, delivered to federal and commercial customers.
• Administrative Services Administrative support services offered to public and private sector organizations through the Business Solutions line.
• Contract Management Support Services Contract management and closeout services for business clients, including federal contracting support.
• Food Service Operations Food service operation management for organizations, including cafeteria and dining services in federal facilities.
• Mail Center Operation and Management Mail center operations and management services for organizations, typically delivered under AbilityOne contracts.

Quantifiable outcome

• Over 500 veterans and spouses placed in competitive employment (Florida, 10-year period)
• +5 more outcomes

Named customers21 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

21 partnerships are on record, tiered minor and core.

• AARP VirginiaminorStrategic or Co-development PartnerAARP Virginia partners with the Virginia Wellness Center for Older Adults (WCOA) to provide hybrid programming and workshops for older adults and individuals with disabilities in Fairfax County.
• American HealthCare ProfessionalsminorStrategic or Co-development PartnerAmerican HealthCare Professionals provides consultations by appointment, education presentations, preventative health checks, telehealth, and wellness programs at the WCOA.
• George Mason University - Center on AgingcoreStrategic or Co-development PartnerGeorge Mason University Center on Aging provides clinical interventions such as health screenings, practicums and internships, research on aging, and workforce training at the WCOA.
• Osher Lifelong Learning Institute (OLLI) - George Mason UniversityminorStrategic or Co-development PartnerOLLI provides courses for adults 50+ community members at the Virginia Wellness Center for Older Adults.
• INOVA Medical House CallsminorStrategic or Co-development PartnerINOVA Medical House Calls provides resource and referrals for ancillary services at the WCOA.
• Insight Memory Care CenterminorStrategic or Co-development PartnerInsight Memory Care Center provides caregiver classes, Dementia Friendly Fairfax classes, and memory screenings at the WCOA.
• Marymount University and Northern Virginia Falls Prevention AllianceminorStrategic or Co-development PartnerMarymount University and NVFPA provide fall coalition and fall prevention month activities, monthly seminars, and OTAGO exercise program at the WCOA.
• McLean Project for the ArtsminorStrategic or Co-development PartnerMcLean Project for the Arts provides creative art sessions including drawings, paintings and mixed media collage with all materials provided at the WCOA.
• Northern Virginia Community College (NOVA)minorStrategic or Co-development PartnerNOVA provides opportunities for participants interested in OT and PT services, promotes excellence in preventative health care, and utilizes community resources at the WCOA.
• NOVA Scripts CentralminorStrategic or Co-development PartnerNOVA Scripts Central provides medication safety education and Brown Bag events at the WCOA.
• PSN Parkinson Social NetworkminorStrategic or Co-development PartnerParkinson Social Network provides cafes (informal socials), support groups, and webinars for those with Parkinson's and their carepartners at the WCOA.
• Shepherd's Center of Fairfax-BurkeminorStrategic or Co-development PartnerShepherd's Center provides free transportation to and from medical appointments, including participation at the WCOA, and volunteer transportation services for older adults.
• Shenandoah UniversityminorStrategic or Co-development PartnerShenandoah University creates occupational profiles, develops person-centered activities, and interacts with participants interested in OT services at the WCOA.
• Alzheimer's AssociationminorStrategic or Co-development PartnerAlzheimer's Association provides monthly in-person education sessions at the WCOA.
• Social Security Administration (SSA) Ticket to Work ProgramcoreStrategic or Co-development PartnerServiceSource is a registered Employment Network (EN) partnering with SSA to assist people with disabilities in developing job skills, reaching career goals, and achieving financial independence through the Ticket to Work program.
• Florida Department of Education - Division of Vocational RehabilitationcoreStrategic or Co-development PartnerAbilities of Florida works with the Florida Department of Education Division of Vocational Rehabilitation to provide Pre-ETS services for students with disabilities ages 14 and older.
• DARS (Virginia Department for Aging and Rehabilitative Services)coreStrategic or Co-development PartnerDARS counselors refer students to ServiceSource for Pre-ETS services including Finding Your Future, work-based learning experiences, and work experiences. DARS counselors also refer clients to PEERS and Ticket to Work programs.
• Florida Department of Veterans AffairscoreStrategic or Co-development PartnerWarrior Bridge in Florida partners with numerous state, local and nonprofit agencies and organizations in a team effort to address the needs of the veteran community.
• AbilityOne ProgramcoreStrategic or Co-development PartnerServiceSource and its affiliates are certified at the highest level to provide Total Facilities Management and other services to Federal Government customers through the AbilityOne Program.
• Uber for BusinesscoreTechnology or IntegrationServiceSource partners with Uber for Business to provide transportation program with 50% discount on rides up to $150/month for eligible participants in employment and support programs.
• Abilities GuildminorStrategic or Co-development PartnerAll-volunteer Abilities Guild operates the Veterans Mall in Clearwater, FL distributing household items and necessities to wounded veterans transitioning from homelessness.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Easterseals: National nonprofit disability services network offering employment, autism, vocational rehabilitation, and senior services across the U.S. Easterseals overlaps directly with ServiceSource across employment, autism, and community integration programs and competes for similar state VR and AbilityOne-related contracts.
• Goodwill Industries International: Mission-driven nonprofit operating employment, job training, and disability services through a federated affiliate model similar to ServiceSource. Goodwill is a direct peer in competitive integrated employment, Ticket to Work, and AbilityOne-related workforce programs.
• The Arc of the United States: National nonprofit network providing advocacy, employment, housing, and community living services for people with intellectual and developmental disabilities. The Arc overlaps with ServiceSource's disability services, employment, housing (Be Home), and community integration offerings.
• Chimes: Mid-Atlantic nonprofit providing employment, day, residential, and behavioral services for people with intellectual and developmental disabilities. Chimes directly competes with ServiceSource affiliates in Virginia, Delaware, and surrounding states.
• National Industries for the Blind (NIB): AbilityOne central nonprofit agency that partners with ServiceSource and other agencies to deliver federal contracts. NIB is both a partner and a structural peer in the AbilityOne ecosystem governing how ServiceSource wins and operates federal contracts.
• SourceAmerica: AbilityOne central nonprofit agency that, like NIB, partners with affiliated nonprofit agencies to deliver federal AbilityOne contracts. SourceAmerica is a structural peer governing ServiceSource's federal contracting pathway and competes for similar AbilityOne-skewed federal work.

Broad incumbents

• Sevita Health (formerly The MENTOR Network): Large national provider of home- and community-based services, behavioral health, and intellectual/developmental disability supports. Sevita is a broader incumbent with similar HCBS waiver, employment, and autism service lines, competing with ServiceSource in multiple states.
• Volunteers of America: National nonprofit offering a wide portfolio of disability, veteran, housing, and senior services. Volunteers of America is a broader incumbent with overlapping veteran (e.g., SSVF) and disability programs that compete for similar federal and state contracts.
• Help at Home: Large national personal care services provider focused on Medicaid HCBS waiver in-home supports for seniors and people with disabilities. Help at Home overlaps with ServiceSource's Community Companion Services and HCBS-funded supports in adjacent markets.

Regional players

• AHRC New York City: Large New York-based nonprofit providing disability employment, day, residential, and clinical services. AHRC is comparable in program breadth to ServiceSource's affiliates but operates primarily in the New York metro rather than ServiceSource's core mid-Atlantic/Southeast footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ServiceSource1
• YouTubeyoutube.com/channel/UCbKei2zg5MrkLM78DGH2xjw
• Facebookfacebook.com/ServiceSource1
• LinkedInlinkedin.com/company/servicesourceinc/posts/?feedView=all
• Instagraminstagram.com/servicesource1

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Source