City of Fullerton

What City of Fullerton does

The City of Fullerton is a charter municipal government in Orange County, California, serving 141,862 residents across 47,885 housing units (95% occupied) under a council-manager form of government with five elected council members. Incorporated in 1904, the city delivers a comprehensive portfolio of municipal services including public safety (police and fire), water and sewer utilities, solid waste collection, building permits and inspections, parks and recreation (53 parks, community centers, sports facilities), library services, a municipal airport, and economic development. Major service infrastructure includes 285 miles of city streets and a full community services footprint anchored at City Hall (303 W. Commonwealth Ave.). The city also maintains cultural institutions (Fullerton Museum, Arboretum, Muckenthaler Cultural Center) and five sister city relationships (Fukui, Japan; Morelia, Mexico; Seongnam, South Korea; Tollo, Italy; Yongin, South Korea).

The city has invested in a layered digital infrastructure to modernize service delivery and citizen access. Core platforms include OpenGov for e-procurement (launched July 1, 2025), the Munis Citizen Self Service portal for utility billing, the EASYDEV Energov platform for permits, the Voice Permits IVR system for 24/7 inspection scheduling, and the myFullerton mobile application for citizen issue reporting with photo and GPS submission. Specialized digital services include Fullerton SolarApp+ for solar permit review, EV Permit Streamlining for electric vehicle charger installations, and a Drive Electric Fullerton initiative. Supporting integrations encompass Granicus (website CMS), PulsePoint (emergency dispatch), Flock Safety (license plate readers for police), Laserfiche (document management), NetFile (financial disclosures), SwiftComply (backflow compliance), and AlertOC (emergency notifications). No proprietary AI/ML capabilities are identified; automation is driven by vendor platforms and workflow digitization.

Operations are funded through a diversified revenue model combining property taxes, monthly utility fees (water, sewer, solid waste), business registration and renewal fees, building permit and inspection fees, transient occupancy tax, state and federal grants, and revenue-sharing agreements. Long-term contracts anchor operational stability, most notably the 10-year Waste Infrastructure System Enterprise (WISE) Agreement with Orange County Waste & Recycling running through June 30, 2036, and an exclusive solid waste collection services agreement with Republic Services (2009, with up to 6% annual rate adjustments). Strategic partnerships include HdL Companies for business tax compliance, California Yellow Cab for the Senior Mobility Program, and OCCMA for regional collective bargaining on waste disposal rates.

Name

City of Fullerton

Legal name

City of Fullerton

Website

https://cityoffullerton.com

Company type

Public

Founded year

1904

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Fullerton is a charter municipal government in Orange County, California, serving 141,862 residents with public safety, water, solid waste, parks, recreation, permitting, and library services. Operations are funded through taxes, user fees, and grants, delivered via digital and traditional channels.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administrative and Support Services (561), Special Needs Transportation (485991)

SIC

Water Supply (4941), Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal services
• Public utilities
• Waste management
• Public safety
• Building permits

Headquarters

HQ city

Fullerton

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes: Property tax revenue collected from residential and commercial properties within city limits, distributed per state formulas.
2. Business Registration Fees: Fees charged for business registration certificates, renewals, and amendments per Fullerton Municipal Code Chapter 4.
3. Utility Fees (Water Service): Monthly water service charges billed to residential and commercial customers, including sewer service fees. Revenue supports water system operations and maintenance.
4. Solid Waste Collection Fees: Residential and commercial solid waste, recycling, and organics collection fees collected through Republic Services. Current residential rate $27.29/month (increasing to $30.78 July 2026). Commercial rates vary by bin size and frequency.
5. Permit and Inspection Fees: Building permits, plan review fees, inspection fees, and certificates of occupancy charges for construction projects.
6. Transient Occupancy Tax: Tax on hotel and motel stays within city limits.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

The City of Fullerton delivers essential municipal services to its 141,862 residents and local businesses, including water utility service, solid waste and recycling collection, building permits and inspections, business registration, public safety (police and fire), parks and recreation programs, library services, airport operations, and senior mobility transportation. Services are funded through property taxes, user fees, and service charges, and delivered through City Hall in-person service, online self-service portals, a mobile application, and automated telephone systems.

Product overview

The City of Fullerton operates as a municipal government providing a comprehensive portfolio of public services across multiple channels. The city offers utility services (water service and solid waste/recycling through Republic Services), building and development services (permits, inspections, plan review), public safety (police and fire services), community services (parks, recreation, library, senior programs), transportation infrastructure (airport, senior mobility), and digital services (myFullerton mobile app, OpenGov e-procurement portal, Voice Permits IVR inspection system, SolarApp+ for solar permits). These services are delivered through a combination of in-person operations at City Hall, online self-service portals, mobile applications, and automated telephone systems. The city's digital infrastructure includes partnerships with technology providers such as OpenGov for procurement, Granicus for website platform, and various third-party integrations for payments, compliance management, and emergency services.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Service Municipal water service providing water supply to residential and commercial customers within Fullerton city limits. Includes billing, payment processing (via Munis self-service portal and 24/7 phone line), start/stop service requests, and water quality management. Rates are usage-based with multiple pricing tiers per the Water Rates, Rules & Regulations document.
• Solid Waste & Recycling Collection Waste collection, recycling, and organics services provided through Republic Services under exclusive agreement with the City. Includes residential trash pickup (current rate $27.29/month, increasing to $30.78/month effective July 2026) and commercial collection at $239.73/month for 3-cubic-yard bins once per week, with rates varying by bin size and frequency.
• Business Registration Business registration certificate issuance, renewal, and amendment service for businesses operating within Fullerton city limits per Fullerton Municipal Code Chapter 4. Online processing via PrimeWeb portal and in-person processing at City Hall. Annual renewal required; home occupation and certain business types subject to additional review fees. Compliance managed in partnership with HdL Companies LLC.
• Building Permits & Inspections Construction plan review, building permit issuance, and inspection services for residential and commercial construction projects. Includes over-the-counter review for smaller projects and detailed plan review for complex construction. Online permit application via the EASYDEV Energov platform with inspection scheduling through the Voice Permits IVR system.
• Fullerton Airport Services Municipal airport services at 401 E. Commonwealth Ave. including hangar rentals, tiedown rentals, pilot services, commercial aviation operations, and Advanced Air Mobility (AAM/UAM) programs serving aviation users and tenants.
• Fullerton Library Services Public library services including physical and digital collections, programs, community events, and reference resources at the main library and Hunt Branch serving Fullerton residents and visitors.
• Parks & Recreation Programs Parks maintenance, recreation programs, facility rentals, youth and senior programs, sports leagues, and community events across 53 city parks, community centers, swimming facilities, and the tennis center serving Fullerton residents.
• Senior Mobility Program

Quantifiable outcome

• 141,862 residents served across 47,885 housing units
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• California Yellow CabcoreStrategic or Co-development Partner · 9 December 2025Partnership with California Yellow Cab for the Senior Mobility Program providing subsidized taxi transportation for seniors. City receives $176,939 in OC Go funding for FY 2025-26 with match requirements of ~$44,234.75. Program offers free rides to Fullerton Community Center (limited to 12 trips/month) and recreational trips beyond city limits.
• County of Orange / Orange County Waste & Recycling (OCWR)coreStrategic or Co-development PartnerWaste Infrastructure System Enterprise (WISE) Agreement approved March 3, 2026 for 10-year term ending June 30, 2036. Establishes municipal solid waste disposal rates with phased increases: $67/ton (2026-27), $74/ton (2027-28), $81/ton (2028-29), then CPI-adjusted. Includes oversight provisions, revenue sharing (Fullerton's share 4.08% of Orange County cities' portion), and priority disposal access.
• Republic ServicescoreStrategic or Co-development PartnerExclusive solid waste and recycling collection services provider under 2009 Solid Waste Handling Services Agreement. Provides residential and commercial trash, recycling, and organics collection. Republic Services collects disposal fees and passes them directly to OCWR. Collection rate adjustments up to 6% annually per contract terms.
• HdL Companies LLCminorStrategic or Co-development PartnerHdL Companies LLC provides compliance management services including a discovery program to identify businesses not properly registered for local taxes. Contact agency for business registration inquiries received from their Fresno office. Business Support Center: (657) 999-3855.
• OpenGovcoreTechnology or IntegrationOpenGov provides web-based e-procurement portal for city solicitations including bids, RFPs, RFQs, and quotes. Vendors can register, subscribe to opportunities, and receive email notifications. Free vendor registration. Portal launched July 1, 2025 replacing Public Purchase system.
• Fukui, JapanminorOthersSister city relationship established for cultural exchange and international friendship.
• Morelia, MexicominorOthersSister city relationship for cultural exchange and international friendship.
• Seongnam, South KoreaminorOthersSister city relationship for cultural exchange and international friendship.
• Tollo, ItalyminorOthersSister city relationship for cultural exchange and international friendship.
• Yongin, South KoreaminorOthersSister city relationship for cultural exchange and international friendship.
• Orange County City Managers Association (OCCMA)coreStrategic or Co-development PartnerLed negotiations on behalf of participating cities and sanitary districts resulting in restructured WISE Agreement with more gradual phased rate increases ($67 → $74 → $81 per ton) versus initial proposal of $82/ton immediate increase.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Anaheim: Adjacent Orange County charter city, also council-manager governed, providing water, solid waste, police, fire, parks, permitting, and airport-adjacent services. Highly comparable service mix and regulatory environment, differing mainly in larger scale (350k+ residents) and tourism concentration.
• City of Garden Grove: Neighboring Orange County general-law city of comparable size (~170k residents) with the same full municipal service portfolio. Direct operational peer for utility billing, solid waste franchising, and community recreation programs.
• City of Huntington Beach: Orange County charter city of similar population (~190k) operating under council-manager governance with parallel service lines: water, solid waste (also Republic Services contractor in many areas), police, fire, community services, and pier/beach infrastructure.
• City of Orange: Adjacent Orange County charter city (~140k residents) — the closest peer in scale and charter structure. Shares county-level waste-disposal partners, regional procurement opportunities, and a similar mix of historic-residential and commercial tax base.
• City of Santa Ana: Orange County seat and largest city by population in the county (~310k), running a full municipal service stack including its own water utility, solid waste, police, and library. Useful peer for larger-scale budget benchmarking and shared OCCMA interests.
• City of Irvine: Orange County charter city (~300k residents) operating under council-manager governance with similar digital-government investments and large parks/recreation portfolio. Comparable on technology adoption, public engagement platforms, and large-scale infrastructure management.
• City of Long Beach: Large charter city in Southern California (~460k residents) running its own water utility, airport, port, police, and fire. Peer for benchmarking the higher end of municipal service complexity, including gas/water utility operations and major infrastructure assets.
• City of Pasadena: California charter city (~140k residents) with council-manager governance, own water and power utility, and a significant cultural/recreation footprint. Direct peer in scale, charter structure, and breadth of in-house utility operations.
• City of Torrance: Southern California charter city (~140k residents) operating its own water utility, community services, and library system. Highly comparable on staff size, service breadth, and mid-size California municipal budgeting dynamics.
• City of Riverside: Inland Empire charter city (~310k residents) operating water, solid waste, electric utility, and full public-safety services. Peer for benchmarking larger municipal utility operations and California-specific rate-setting and infrastructure-investment patterns.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/FullertonCA
• YouTubeyoutube.com/cityoffullertonvideos
• Facebookfacebook.com/CityofFullerton
• Instagraminstagram.com/cityoffullerton

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Fullerton