Jacksonville Speech & Hearing Center

What Jacksonville Speech & Hearing Center does

Jacksonville Speech & Hearing Center (JSHC) is a 501(c)(3) nonprofit community healthcare organization founded in 1949 by the Junior League of Jacksonville, delivering speech-language pathology and audiology services to children, adults, and seniors across Northeast Florida. Its service portfolio spans comprehensive speech-language evaluations and therapy, hearing evaluations, prescription hearing aids with fitting and repair, tinnitus retraining therapy, augmentative and alternative communication (AAC) devices, pediatric hearing testing, custom ear molds, and OSHA-compliant industrial screenings. Delivery occurs across two Jacksonville clinic locations (1010 N Davis Street and 14595 Philips Highway), supplemented by teletherapy and school-based speech-language services. Underlying technology consists of HIPAA-compliant online intake forms (JotForm), physician referral forms (Microsoft Forms), reCAPTCHA-protected web forms, and a virtual teletherapy platform; no proprietary software or AI system is developed in-house.

Revenue is generated through a hybrid model combining insurance-reimbursed clinical services and diversified fundraising. JSHC accepts twelve or more major insurance carriers including BCBS, UnitedHealthcare, Humana, Aetna, Cigna, Medicare, Medicaid, and Tricare, and offers income-based financial assistance for qualifying pediatric patients. Contributed revenue streams include individual donations, monthly recurring giving (Sound Circle, $15-$200/month tiers), planned giving and estate gifts, gifts of appreciated stock (via Schwab), donor-advised fund grants, and special event fundraising (FinFest gala and Jet Pull auction). The organization is governed by a Board of Directors chaired by Suzanne Horne (VP and Senior Counsel at Florida Blue) and led by President & CEO Chandra Manning. It is the only nonprofit agency in Northeast Florida accredited for both speech-language and audiology services and the first Certified Autism Center-designated nonprofit healthcare provider in the region.

Name

Jacksonville Speech & Hearing Center

Legal name

Jacksonville Speech & Hearing Center, Inc.

Website

https://shcjax.org

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

11–50 employees

Short description

Jacksonville Speech & Hearing Center is a 501(c)(3) nonprofit founded in 1949 providing speech-language therapy, audiology, hearing aids, and tinnitus treatment to children, adults, and seniors across Northeast Florida via two clinic locations and teletherapy.

Ownership category

akta.pro rank

Product category

Speech and Hearing Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Offices of Other Health Practitioners (6213), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Audiology & Hearing Diagnostic Centers (HLAFAKAH)

akta.pro secondary industries

Speech Sound Disorders (Articulation/Phonology) Intervention (EDAKAEAD), Teletherapy / Remote Speech-Language Therapy (School-Age) (EDAKAEAL)

Keywords

• Speech-language therapy
• Audiology services
• Hearing healthcare
• Tinnitus treatment
• Nonprofit healthcare services

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Clinical Services Revenue: Speech-language pathology and audiology services billed through insurance. Accepts major insurance carriers including Blue Cross Blue Shield, United Healthcare, Humana, Wellcare, Aetna, Care Plus, Ambetter, Cigna, Medicare, Medicaid, Staywell, and Tricare.
2. Individual Donations: One-time and recurring donations from individuals through various giving programs including monthly giving (Sound Circle), celebratory giving, and honor/memorial gifts.
3. Planned Giving and Estate Gifts: Bequests, qualified charitable deductions from IRAs, charitable remainder trusts, and life insurance beneficiary designations.
4. Gifts of Stock and DAF: Appreciated securities donations and donor-advised fund grants. Stock gifts avoid capital gains taxes and provide full fair market value deductions.
5. Special Event Fundraising: Annual events including FinFest (gala) and Jet Pull (auction event) that raise significant funds from sponsors and attendees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Jacksonville Speech & Hearing Center provides clinical speech-language pathology and audiology services through two Jacksonville clinic locations and teletherapy. Core services include speech-language evaluations and therapy, comprehensive hearing evaluations, prescription hearing aid fitting and adjustment, tinnitus retraining therapy, pediatric hearing testing, custom ear molds, hearing aid repair, and augmentative and alternative communication (AAC) device support. All services are delivered by licensed speech-language pathologists and audiologists, with income-based financial assistance and insurance billing (BCBS, UHC, Humana, Medicare, Medicaid, Tricare, others).

Product overview

Jacksonville Speech & Hearing Center operates as a unified healthcare nonprofit offering two integrated core service lines: Speech-Language Services and Audiology Services. The organization provides comprehensive speech-language evaluations, weekly therapy sessions, and teletherapy through its Speech-Language Services module, while Audiology Services encompasses hearing evaluations, prescription hearing aids with professional fitting, tinnitus retraining therapy, pediatric testing, and custom ear molds. Additional offerings include an Augmentative and Alternative Communication (AAC) program, school-based therapy, and an income-based Financial Assistance Program. The center maintains two physical clinic locations in Jacksonville, FL (Downtown and South/Philips Highway), with walk-in hours for established hearing aid patients. All services are supported by online patient intake forms hosted on JotForm (including HIPAA-compliant versions), with referral management through Microsoft Forms.

Differentiator

Problem solved

Functional benefit

Products and services

• Speech-Language Services Comprehensive speech-language evaluations, weekly therapy sessions, and teletherapy for children, adults, and seniors with speech, language, and communication disorders, including childhood apraxia of speech and autism-related communication needs.
• Audiology Services Comprehensive hearing evaluations, hearing aid prescribing, fitting, and adjusting for pediatric and adult patients, including tinnitus treatment, custom ear molds, and pediatric hearing testing.
• Teletherapy Services Virtual speech-language therapy sessions delivered via online platform, using interactive games and activities to maintain engagement while overcoming transportation barriers.
• School-Based Speech-Language Therapy Speech-language therapy delivered directly in school settings, expanding access for students who may have difficulty visiting the clinic.
• Augmentative and Alternative Communication (AAC) Devices High-tech and low-tech AAC systems and devices for individuals who have difficulty with speech or language skills, with speech-language pathologists trained to find and implement appropriate AAC solutions.
• Hearing Aids Prescription hearing aids tailored to individual needs including degree of hearing loss, ear anatomy, and personal preferences, with customizable styles, features, and sound processing options.
• Tinnitus Retraining Therapy Specialized treatment program for tinnitus (ringing in the ears) that significantly reduces how noticeable or bothersome the condition is for patients.
• Pediatric Hearing Testing Child-friendly hearing tests tailored to the child's age for early identification of hearing loss in children, helping ensure proper speech and language development.
• Custom Ear Molds Custom-fitted ear molds for hunting, recreational shooting, swimming, musicians, and hearing aids.
• Hearing Aid Repair Walk-in hearing aid repair services for established patients, offered Monday through Thursday with specific time windows for hearing aid maintenance.
• Financial Assistance Program Income-based financial assistance for pediatric patients seeking speech and audiology services, ensuring accessibility regardless of ability to pay.

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature1 record

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Hearts for Hearing: Oklahoma City-based nonprofit audiology and speech-language provider offering comprehensive hearing and speech therapy with a focus on children and families. Closely comparable in mission, services (audiology + SLP), nonprofit status, and reliance on donations.
• Cleveland Hearing & Speech Center: Long-standing nonprofit in Cleveland providing audiology, speech-language pathology, and deaf services across the lifespan. Highly comparable as a community-founded nonprofit offering the same dual-diagnosis service lines.
• Center for Hearing and Communication: New York-based nonprofit audiology and communication services provider for children and adults, including hearing aids, speech therapy, and specialized programs. Directly comparable mission and service mix.

Regional players

• Scottish Rite of Jacksonville: Jacksonville-area Scottish Rite organization that traditionally provides free speech-language therapy to children with communication disorders. Local peer serving overlapping pediatric SLP needs through a complementary nonprofit model.

Broad incumbents

• University of Florida Health Speech and Hearing Center: Academic medical center in Gainesville with audiology and SLP clinical services. Broader institutional peer offering similar diagnostic and therapy services through a hospital-based model.
• Beltone: National retail hearing aid retailer and audiology provider with broad geographic coverage. Represents the commercial competitive threat for JSHC's audiology and hearing aid dispensing services.
• Miracle-Ear: Large national hearing aid retailer with owned-provider audiology services. Comparable as an incumbent competitor for adult hearing aid patients in JSHC's service area.

Others

• Hearing Health Foundation: National nonprofit funding hearing research and education. Adjacent peer in the hearing-health nonprofit ecosystem that drives awareness and could partner with or be a donor to JSHC.
• American Speech-Language-Hearing Association (ASHA): National professional and credentialing association for audiologists and SLPs. JSHC's clinical supervisors hold ASHA's CCC credential, making ASHA the governing ecosystem body.
• Oticon: Global hearing aid manufacturer supplying devices JSHC prescribes. Adjacent supplier/ecosystem peer in the audiology value chain rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/JaxSpeechHear
• Facebookfacebook.com/jaxspeechhearingcenter

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jacksonville Speech & Hearing Center