CCIG Group

What CCIG Group does

CCIG Group Sp. z o.o. is a Polish private limited liability company founded in 2002 and headquartered in Wrocław, Poland. It operates as the largest contact center outsourcing provider in Central-Eastern Europe, employing over 5,500 professional consultants across 13 operational offices in Poland and Ukraine and more than 2,600 equipped workstations. The company delivers multichannel customer service, telemarketing and remote sales, multilingual customer support in 30+ languages, CATI market research, back-office operations, and contact center audit services to enterprise clients across retail/e-commerce, automotive, aviation, and visa services. Named customers include Shoper, Media Markt, Leroy Merlin, Hebe, e-kiosk, Isuzu, Modivo, Limango, VFS, Volvo, and LOT Polish Airlines, with the latter partnership winning the PCCA 2024 Best Partnership award.

The company's technology stack centers on the proprietary CCBrAIn AI ecosystem, an interconnected set of AI tools supporting operations, quality management, training, and administration through full-spectrum interaction analysis, with both real-time and long-term analytical modes. CCBrAIn powers AI-driven chatbot and voicebot channels and won the ECCCSA 2025 Gold Award for Greatest Impact of AI by an Outsourcer. Supporting platforms include omnichannel communications (phone, email, live chat, video, SMS, social media, callback) with 24/7 availability and compliance certifications covering ISO 27001 (information security), PCI DSS (payment security), and ISO 22301 (business continuity). Five wholly-owned subsidiaries extend the operating footprint into IT services (Mok Yok IT), medical contact center services (CCIG MED), BPO (CCIG BPO), and recruitment (Unique People).

CCIG generates revenue primarily through managed services outsourcing contracts and professional services engagements, with quote-based, customized pricing and multi-year contract cadence. Go-to-market is sales-led via direct B2B enterprise and mid-market sales teams, supplemented by digital marketing, content publishing in Polish/English/German, social media presence across LinkedIn, Facebook, YouTube, Instagram, and TikTok, paid search, and third-party review platforms (Clutch). The company has no disclosed external institutional investors and operates as a privately held entity within a corporate group structure registered in Poland.

Name

CCIG Group

Legal name

CCIG Group Sp. z o.o.

Website

https://ccig.pl

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

CCIG Group is a privately held Polish contact center and BPO outsourcer serving enterprise clients across retail, e-commerce, automotive, and aviation with multichannel customer service, telemarketing, and multilingual support in 30+ languages, delivered by 5,500+ consultants and powered by the proprietary CCBrAIn AI platform.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Management Consulting Services (54161)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

General Customer Service & Contact Center Operations (BPAAAAAA), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Contact center outsourcing
• Business process outsourcing
• Multilingual customer service
• Telemarketing services
• Customer support services

Headquarters

HQ city

Wroclaw

HQ country

Poland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center Outsourcing: Full-service contact center and call center outsourcing including customer service, telemarketing services, multilingual support, CATI research, back office operations, live chat, video chat, social media management, SMS, and callback services. Revenue generated through managed services contracts with enterprise clients.
2. Remote Sales Services: Multichannel sales of products and services including outbound telemarketing and sales support. Guarantees profit maximization with professional sales approach and fast ROI. Revenue model based on sales performance and outsourcing contracts.
3. Call Center Audit Services: Internal audit services for customer service quality including KPI analysis, quality assessment, operational process evaluation, and industry benchmarking. Revenue through consulting and project-based engagements.
4. BPO Services: Business Process Outsourcing including customer relationship management, business process management, IT support, accounting, human resources, and quality management. Shared Services Center (SSC) operations for internal and external clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels9 records

Core offering

CCIG Group provides contact center and business process outsourcing services, including multichannel customer service, telemarketing and remote sales, multilingual support in 30+ languages, CATI market research, back-office operations, and contact center audit services. The company delivers these services via 5,500+ consultants across 13 offices in Poland and Ukraine, supported by the proprietary CC BrAIn AI ecosystem. It serves 500+ enterprise contractors across retail, e-commerce, automotive, aviation, and other industries.

Product overview

CCIG Group is a contact center and business process outsourcing (BPO) company offering a comprehensive suite of customer service and sales outsourcing services. Their portfolio centers on multichannel customer support (phone, email, chat, bots, video, social media, SMS) delivered by over 5,500 consultants across 13 offices in Poland and Ukraine. The service ecosystem includes core customer service and telemarketing, complemented by specialized offerings such as multilingual support in 20+ languages, CATI market research, and back-office operations. Digital engagement channels comprise Live Chat, Chatbot, Voicebot, Videochat, Social Media management, SMS, and Callback services, all supported by quality control and Contact Center audit capabilities. The proprietary CC BrAIn AI platform serves as the technological foundation, powering chatbot and voicebot implementations while providing analytics across operations, quality, training, and management functions. The company has earned industry recognition including ECCCSA 2025 Gold for AI Impact and ECCCSA 2024 Gold for Best Multilingual Customer Service.

Differentiator

Problem solved

Functional benefit

Brands

• CCBrAIn: AI-powered ecosystem of tools supporting contact center operations, including analytics, quality management, training, and operations support based on full-spectrum data and interaction analysis. Awarded gold at ECCCSA 2025 for Greatest Impact of AI by an Outsourcer.

Products and services

• Customer Service (Obsługa klienta)

Quantifiable outcome

• Cost reduction up to 40%
• +3 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Clutch.cominorGTM or Marketing PartnerIndependent B2B review platform enabling clients to express opinions about CCIG services. Used for social proof and credibility building.
• Unique People sp. z o.o.coreStrategic or Co-development PartnerRecruitment agency within CCIG Capital Group structure, conducting recruitment processes on behalf of CCIG. Located at same address in Wrocław. Part of the corporate group providing specialized HR services.
• Call Center Dynamic Sales S.A.coreStrategic or Co-development PartnerSubsidiary company within CCIG Capital Group structure. Part of the group of companies providing contact center services, sharing same headquarters address.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Teleperformance: One of the world's largest omnichannel customer experience management providers with ~410,000 employees across 90+ countries. Competes with CCIG on enterprise contact center outsourcing, multilingual support, and AI-augmented service delivery.
• Atento: Multinational customer relationship management and BPO provider operating contact centers across Latin America, Europe, the US, and Africa. Comparable to CCIG in omnichannel CX outsourcing for enterprise clients in retail and consumer verticals.
• Transcom: Global customer experience specialist operating contact centers across Europe, Latin America, North America, and Asia-Pacific. Closely aligned with CCIG in voice-led outsourced customer service and multilingual support for European enterprise clients.
• Concentrix: Global leader in customer experience (CX) solutions and contact center outsourcing with 440,000+ employees across 40+ countries. Directly comparable to CCIG in core voice and omnichannel BPO services, but with significantly broader geographic reach and enterprise scale.
• Foundever: Major CX outsourcing provider formed from the merger of Sitel and IBEX, operating contact centers globally with strong European and offshore delivery. Directly competes with CCIG in multilingual BPO and customer support.
• TTEC Holdings: Global customer experience technology and services company providing omnichannel contact center, CX consulting, and AI-enabled support. Comparable to CCIG in BPO delivery model and enterprise customer focus.
• Majorel (TELUS International): Global customer experience and digital services provider with strong EMEA presence following the Majorel-TELUS International merger. Directly comparable omnichannel contact center and CX services to CCIG's offerings.

Broad incumbents

• Infosys BPM: Business process management arm of Infosys providing customer service, finance, and HR outsourcing at global scale. Competitor in enterprise CX BPO RFPs with deeper technology and consulting capabilities than CCIG, though less focused on European nearshore delivery.
• Cognizant: Global IT services and BPO powerhouse offering customer experience management as part of its broader digital transformation portfolio. Competes with CCIG for enterprise CX contracts but differentiates through scale, technology platforms, and consulting depth.
• Capita: Large UK-based professional services and BPO provider offering customer management services alongside broader outsourcing and digital transformation capabilities. Overlaps with CCIG in contact center BPO but operates at significantly larger scale with diversified public-sector exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/cciggroup
• Facebookfacebook.com/CallCenterInterGalactica

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCIG Group