Call Center Dynamic Sales

What Call Center Dynamic Sales does

Call Center Dynamic Sales S.A. (CCDS) is a Poland-based B2B contact center and e-commerce operations outsourcing provider headquartered in Wrocław, with a second operational office in Zielona Góra. Founded in 2009 and operating continuously since, the company employs approximately 300 staff and is structured as a public joint-stock company (Spółka Akcyjna) wholly owned by CCIG Group sp. z o.o. CCDS delivers outsourced omnichannel customer communication services — covering chat, hotline, email, and social media — alongside end-to-end e-commerce store management (order processing, returns, complaints, abandoned cart recovery, product content creation, and parcel inquiry support), remote sales support, back-office administration, and B2B/B2C platform management. The company targets enterprise and mid-market clients across four verticals: e-commerce/retail, telecommunications, financial services, and B2B/B2C service companies.

The technology stack is built on Salesforce ServiceCloud integrated with standardized scenario-based response templates developed for specific client contexts, combined with Live Chat Inc. live chat infrastructure on the company website and Microsoft Clarity and Google Analytics for behavioral and traffic analytics. The proprietary value lies in the scenario-based response frameworks and process templates that unify communication standards across channels for each client engagement. No AI/ML capabilities, APIs, SDKs, or patents are disclosed, and the technology positioning is workflow-and-template driven rather than model-driven.

CCDS operates a direct B2B sales-led go-to-market motion, acquiring clients through case study presentations, meetings, and industry-specific project work. Revenue is generated on a contractual basis as managed services, with pricing not publicly disclosed and likely determined by agent count, channel scope, and project complexity. The company is currently undergoing a share dematerialization process (December 2025), suggesting preparation for capital markets activity. CCDS competes within the Polish domestic BPO and contact center market only and has no disclosed international expansion.

Name

Call Center Dynamic Sales

Legal name

Call Center Dynamic Sales S.A.

Website

https://ccds.pl

Company type

Public

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

Call Center Dynamic Sales S.A. is a Poland-based B2B contact center and e-commerce operations outsourcing provider serving enterprise clients in e-commerce, telecommunications, financial services, and B2B/B2C verticals with omnichannel customer service and back-office support.

Ownership category

akta.pro rank

Product category

Contact Center and BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Upsell/Cross-sell & Customer Expansion Calling (BPAAADAF)

Keywords

• Outsourced customer service
• Contact center services
• Ecommerce operations support
• Remote sales support
• Business process outsourcing

Headquarters

HQ city

Wroclaw

HQ country

Poland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPO and Call/Contact Center Services: Call Center Dynamic Sales generates revenue by providing outsourced customer service, remote sales support, and business process outsourcing to e-commerce, telecommunications, financial, and service companies. Services are billed on a contractual basis, likely per-agent, per-channel, or project-based retainer model. The company operates as a managed services provider delivering omnichannel customer engagement and back-office administration.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Call Center Dynamic Sales is an outsourced BPO and contact center provider that delivers omnichannel customer service (chat, phone, email, SMS, social media) along with end-to-end e-commerce store operations, remote sales support, back-office administration, and marketing activities. The company serves enterprise and mid-market clients in e-commerce/retail, telecommunications, financial services, and B2B/B2C service sectors, integrating its operations with client CRM and back-office systems (notably Salesforce ServiceCloud) to provide unified customer engagement.

Product overview

Call Center Dynamic Sales is a contact center and e-commerce support services provider offering a unified portfolio of customer service and sales solutions. The core offering consists of omnichannel customer communication (covering chat, hotline, email, and social media), supported by e-commerce operations management (including order processing, returns, complaints, and abandoned cart recovery), sales support, back office services, marketing activities, and B2B/B2C platform management. The company operates on an omnichannel model combining customer service, sales, and marketing into a single integrated approach.

Differentiator

Problem solved

Functional benefit

Products and services

• Omnichannel Customer Service Multi-channel customer communication service covering chat, hotline, email, and social media platforms, delivered as a unified customer experience with standardized response templates and scenario plays in Salesforce ServiceCloud. Designed for enterprise and mid-market companies in e-commerce, telecom, financial services, and B2B/B2C sectors that need consolidated outsourced customer engagement.
• E-commerce Operations Support Full-service e-commerce store management including product content creation, product additions, abandoned cart recovery, returns processing, complaints handling, and parcel inquiry support. Designed for online retailers and omnichannel retail brands that want to outsource online store operations to an external partner.
• Sales Support Remote sales assistance and sales process support including pre-sales advisory, outbound campaigns, and digital sales process optimization. Designed for clients in telecommunications, financial services, and other industries that need external sales capacity to convert online interest into completed purchases.
• Back Office Services Administrative support services including back-office operations and administrative tasks delivered remotely. Designed for B2B and B2C service companies that lack in-house capacity for end-to-end customer service and back-office functions.
• Marketing Activities Marketing initiatives, sales support activities, and search engine positioning services to increase brand awareness and attract new customers. Designed for clients seeking to outsource demand generation and brand awareness efforts alongside their customer service operations.
• B2B and B2C Platform Management Website operation and management services for both business-to-business and business-to-consumer platforms. Designed for companies that need an external partner to operate, manage, and maintain their online storefronts and service platforms.

Quantifiable outcome

• Higher customer satisfaction scores and NPS for e-commerce client after omnichannel communication standardization
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Unique People sp. z o.o.coreImplementation/ SI/ Consulting PartnerUnique People sp. z o.o. is the external recruitment agency that conducts hiring processes on behalf of CCDS. It operates as a separate data controller for recruitment activities, sourcing and managing candidates for CCDS's workforce needs.
• CCIG Group sp. z o.o.coreStrategic or Co-development PartnerCCIG Group sp. z o.o. is the parent company holding 100% of CCDS shares. The relationship involves shared data processing within the CCIG capital group, including CCIG BPO sp. z o.o., Mok Yok IT sp. z o.o., CCIG MED sp. z o.o., and Unique People sp. z o.o., all sharing the same registered address at ul. Rzeźnicza 32/33, Wrocław.
• CCIG BPO sp. z o.o.coreStrategic or Co-development PartnerCCIG BPO sp. z o.o. is a group company within the CCIG capital group, sharing data processing arrangements with CCDS. It operates as part of the broader BPO ecosystem under CCIG Group.
• CCIG MED sp. z o.o.minorStrategic or Co-development PartnerCCIG MED sp. z o.o. is a group company within CCIG Group, sharing data processing arrangements with CCDS. It operates as part of the CCIG capital group structure.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Teleperformance: World's largest contact center and omnichannel CX provider, serving enterprise clients across telecom, financial services, and e-commerce with offshore and nearshore delivery — directly comparable offering to CCDS at global scale.
• Concentrix: Global customer experience and BPO leader operating large-scale omnichannel contact centers across multiple verticals including telecom, retail, and financial services — directly comparable to CCDS in service mix and target clients, though at vastly larger scale.
• Foundever: Global CX and BPO provider (formerly Sitel) offering omnichannel customer service, sales support, and back-office solutions across verticals — directly comparable in scope and B2B sales-led GTM.
• TTEC: Customer experience technology and services company providing omnichannel contact center, sales, and customer care across telecom, financial services, and retail — a direct competitor in CCDS's core verticals.
• Atento: Global BPO and customer relationship management provider serving telecom, retail, and financial verticals with omnichannel operations — comparable in size and vertical mix to CCDS.
• iQor: Global BPO and CX outsourcer providing omnichannel customer support, sales, and digital solutions across financial services, telecom, and retail — directly comparable in service portfolio and target verticals.
• FCR Media: US-headquartered contact center and BPO with established Polish operations offering omnichannel customer support and back-office services — comparable in delivery geography and service mix.
• Majorel: Global CX and BPO provider with strong European footprint offering omnichannel customer service, sales support, and digital CX — directly comparable given CCDS's Europe-focused delivery model.

Broad incumbents

• Genpact: Large-scale global professional services and BPO firm with a Customer Operations practice serving telecom, financial services, and retail — broader than CCDS in scope but overlapping in CX delivery.
• Infosys BPM: Global BPM arm of Infosys offering customer service, finance & accounting, and digital operations outsourcing across telecom, retail, and financial services — broader incumbent with overlapping CX offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCRHtNgVIXu51XkOZ2ZOkMZg
• Facebookfacebook.com/CCDSpl
• LinkedInlinkedin.com/company/call-center-dynamic-sales-ccds-

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Call Center Dynamic Sales