Gemeente Heerenveen

What Gemeente Heerenveen does

Gemeente Heerenveen is a Dutch municipality (public administrative entity under Dutch law) serving more than 50,000 inhabitants across 21 villages in the province of Fryslân, Netherlands. The municipality was constituted in its current form on 2013-12-19 when the former municipality of Boarnsterhim was merged into it, and is headquartered at Crackstraat 2, Heerenveen. It delivers the full spectrum of local-government services — civil registration (BRP), municipal taxation (WOZ, waste, sewer fees), permits and licenses, social welfare and care, urban planning, public safety and enforcement (BOA team), waste management, road maintenance, and parking operations — to residents (inwoners), entrepreneurs (ondernemers), and administrative bodies (bestuurders), with a multilingual Dutch/Frisian approach formalized in the 2018 "Fierder mei Frysk" language policy.

The municipality operates a digital-first service platform centered on heerenveen.nl, featuring online appointment booking, DigiD and e-Herkenning single sign-on, encrypted email with one-time-code authentication, ReadSpeaker text-to-speech for accessibility, and SiteImprove-driven WCAG 2.2 compliance. Supporting digital products include the Digitaal Belasting Loket (tax portal), iBabs RIS council information system, Fixi meldingenportaal (citizen issue reporting), Digitaal Parkeerloket (parking), the Statiegeldbulkmachine at the Omrin milieustraat, and various sub-brand portals (Heerenveen in Cijfers, Programma Centrum Heerenveen, Eén voor één groener, Samen Scoren voor Gezondheid). Distribution combines self-service digital, by-appointment town hall counter service, phone hotline 14 0513, and WhatsApp at (06) 14 39 95 59.

Gemeente Heerenveen is funded through municipal taxes, national government block grants, specific-purpose allocations, permit and service fees (e.g., national-set fees for passports, IDs, driver's licenses), and parking revenue; standard Woo document copies are priced at €0.35 per A4 page. It participates in European programs including Interreg (SportsCom, ACTAge, DARKER SKY), URBACT (SPARK), and receives EFRO, ESF+, and LEADER co-financing. Governance is provided by an elected municipal council and the College van B&W, currently led by Mayor Tjeerd van der Zwan and Alderman Rolie Tromp; the 2026-2030 coalition agreement "Mienskip in beweging" sets the policy direction for the current term.

Name

Gemeente Heerenveen

Legal name

Gemeente Heerenveen

Website

https://heerenveen.nl

Company type

Private

Founded year

1934

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Heerenveen is a Dutch municipality in Fryslân serving 50,000+ residents across 21 villages, delivering civil registration, taxation, permits, social care, waste management, and parking services through its heerenveen.nl digital platform and town hall at Crackstraat 2, Heerenveen.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Other General Government Support (921190), Other General Government Support (92119), Administration of Public Health Programs (923120)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Taxpayer Registration, Identity & Account Management (BPAIADAB), Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL)

Keywords

• Municipal government services
• Public administration
• Civil registration
• Local tax collection
• Waste management services

Headquarters

HQ city

Heerenveen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Municipal Taxes (Gemeentelijke belastingen): The municipality collects various local taxes including WOZ (property valuation tax), waste collection charges, and sewer fees from residents and property owners.
2. Government Grants and Allocations: Municipal government receives operational funding through national government block grants and specific purpose allocations.
3. Permit and Service Fees: Fees collected for administrative services including passport/ID issuance, marriage certificates, burial permits, building permits, and other civil documents.
4. Parking Revenue: Paid parking operations through city center garages and lots, including parking service bureau management.

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

Gemeente Heerenveen delivers statutory local government services to its residents and businesses, including civil registration (BRP) and identity documents, municipal tax collection (WOZ, waste, sewer), permits and licenses, social welfare and care, waste management and recycling, parking management, public order enforcement (BOA team), and council governance. Services are delivered through a 24/7 digital portal (heerenveen.nl) authenticated via DigiD/e-Herkenning, supplemented by appointment-only town hall counter visits, phone (14 0513), WhatsApp, and physical infrastructure (parking facilities, milieustraat).

Product overview

Gemeente Heerenveen offers a comprehensive digital citizen services platform accessible via its website heerenveen.nl, supplemented by in-person services at the town hall ( Crackstraat 2, Heerenveen). Online services span civil registration (BRP), taxes, permits, housing, waste/recycling, enforcement reporting, and council information. Key digital service channels include the Digitaal Belasting Loket (digital tax counter), e-Inwoner online forms, Fixi for issue reporting, iBabs RIS for council administrative information, parking management (Digitaal Parkeerloket), and the Omrin milieustraat for waste including a statiegeld bulk machine. The municipality also operates accessibility resources including SiteImprove monitoring, ReadSpeaker text-to-speech, and an accessibility statement. Services are accessible via Dutch national identity systems DigiD (citizens) and e-Herkenning (businesses).

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Civil Registration and Identity Document Services (BRP) Statutory personal records registration and identity document issuance service for residents, including passport, ID card, and driver's license issuance/pickup at the town hall counter at Crackstraat 2. Includes address changes (verhuizing doorgeven) and other key civil registry transactions.
• Municipal Tax Collection (WOZ, Waste, Sewer) Recurring annual municipal tax collection for residents and property owners including WOZ (property valuation tax), waste collection charges, and sewer fees. Accessible digitally via the Digitaal Belasting Loket Heerenveen and supported by the Lokale Lastenmeter (local tax calculator) tool for residents to estimate and compare local taxes.
• Permits and Licensing Services Issuance of administrative permits and licenses including business establishment permits, marriage certificates, burial permits, building permits, and other civil documents. Targeted at both residents and entrepreneurs, with authentication via e-Herkenning for business users.
• Municipal Parking Operations Operation of paid parking facilities including parking garage Geerts Willigenplein and surface lots (Molenplein, Veldschans, P+R Beugel, Heerenwal). Managed via the Digitaal Parkeerloket digital parking service bureau at [email protected].
• Waste Management and Recycling Services (Omrin Milieustraat) Municipal waste management and recycling service for residents, operated in partnership with Omrin at the milieustraat (environmental waste center) at Ynfeart 10, Heerenveen. In May 2026 a statiegeldbulkmachine (bulk deposit return machine) was added - a national first for the municipality - enabling residents to deposit full bags of bottles and cans and receive instant refunds via Tikkie.
• Fixi Meldingenportaal (Citizen Issue Reporting) Online platform enabling residents to report neighbourhood issues including unsafe situations, youth nuisance, parking problems, and litter. Reports are processed by municipal handhavers (enforcement officers), with ongoing communication through the @handhaving_heerenveen Instagram account.
• Municipal Council and Governance Information Service (iBabs RIS) Online portal providing public access to municipal council meeting recordings, agendas, member profiles, and governance documents via the Bestuurlijke informatie Heerenveen (iBabs RIS) system. Supports democratic transparency for residents and administrators.
• Social Welfare and Care Services (Hulp of zorg) Statutory social welfare, care, and income-support service for residents, including access to municipal income support via the Mijn Inkomen portal. Programs also include ESF+ Social Inclusion (supporting residents with physical/psychological problems, cultural differences, or financial difficulties), Actieve Inclusie (job placement for youth, benefit recipients, people with work limitations, and refugees), and partnered loneliness-prevention services with Humanitas, Sichtpunt, Faktor 5, and De Luisterlijn.
• Wet open overheid (Woo) Request Service Service enabling individuals and businesses to submit formal requests for access to public government information under the Wet open overheid (Dutch FOIA equivalent). Free digital delivery; paper copies charged at €0.35 per A4 page. Individuals authenticate with DigiD; businesses with e-Herkenning.
• Online Appointment Booking Service Online self-service appointment scheduling system allowing residents to book a town hall counter time slot for in-person services (e.g., civil-registration, permit matters), reducing wait times. Passport, ID card, and driver's license pickup is available without appointment during opening hours.

Quantifiable outcome

• Over 100 areas maintained clean through Schoon Belonen program with 40+ participating organizations
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability2 records

Feature5 records

Partnerships

19 partnerships are on record, tiered core and minor.

• Interreg Europe (SportsCom, ACTAge, Cities of Equality, SPARK)coreStrategic or Co-development Partner · 1 January 2025Heerenveen participates in multiple Interreg Europe and URBACT programs including SportsCom (community sports for mental health, with partners from Portugal, Belgium, Serbia, Greece, Poland, and Hungary), ACTAge (active aging, with partners from Spain, Romania, North Macedonia, Portugal, Sweden, Belgium, Lithuania, Italy), Cities of Equality (inclusive local democracy, Urban Agenda for EU), and SPARK URBACT (sustainable and social procurement).
• Interreg North Sea Programme (DARKER SKY)coreStrategic or Co-development Partner · 1 January 2023DARKER SKY project targeting light pollution reduction in the North Sea region. Partners include universities (Hamburg University of Applied Sciences, Carl von Ossietzky University Oldenburg, Aarhus University, Rijksuniversiteit Groningen), municipalities (Free and Hanseatic City of Hamburg, Brest Métropole), and nature authorities. Financed by EFRO.
• Funderingsloket Fryslân ConsortiumcoreStrategic or Co-development PartnerJoint initiative of Province Fryslân, Wetterskip Fryslân, and Friese veenweidegemeenten, managed by Kennis Centrum Aanpak Funderingsproblematiek (KCAF). Provides information and advice on foundation damage, research, and restoration for homes built before 1972 in the peat meadow area.
• Europa Pact (Fries samenwerkingsverband)minorStrategic or Co-development PartnerRegional European collaboration partnership focused on European themes within Friesland, helping to improve policy and strengthen networks.
• Stichting CaleidoscoopcoreStrategic or Co-development PartnerLocal welfare organization partnering with the municipality on ACTAge project (community meeting places 'mienskipshuskeamers') and broader social inclusion initiatives. Provides well-being coaches and connects residents to community activities.
• Caleidoscoop (Vrijwilligers Service Punt)coreStrategic or Co-development PartnerWellness organization offering well-being coaches and the Volunteer Service Point (VSP-auto) which transports people who cannot arrange their own transportation. Also operates 'meitinker' (social mediator) services in all neighborhoods and villages.
• OmrincoreStrategic or Co-development PartnerRegional waste management company operating the milieustraat (environmental waste center) in Heerenveen. Partnered with the municipality and Statiegeld Nederland to install the municipality's first statiegeld bulk machine for deposit returns.
• Statiegeld Nederland (Verpact)minorStrategic or Co-development PartnerOrganization responsible for the Dutch deposit return system. Partnered with Omrin and the municipality to launch Heerenveen's first statiegeld bulk machine at the milieustraat.
• COA (Centraal Orgaan Opvang Asielzoekers)minorStrategic or Co-development PartnerNational asylum seeker reception organization. Requested Heerenveen to accommodate 277 asylum seekers under the Spreidingswet. After extensive research and community consultation, the council voted against small-scale asylum seeker housing on 30 January. COA remains a potential future partner pending council decisions.
• HumanitasminorStrategic or Co-development PartnerNational volunteer organization providing an online loneliness training module used by Heerenveen to educate residents about loneliness and how to help others.
• SichtpuntminorStrategic or Co-development PartnerLocal spiritual care organization providing pastoral guidance for existential questions and meaning in life, helping combat loneliness. Contactable via (06) 293 555 78.
• Faktor 5minorStrategic or Co-development PartnerOrganization specializing in loneliness, having developed a self-test for loneliness used in awareness campaigns.
• De LuisterlijnminorStrategic or Co-development PartnerNational listening line (088 0767000) offering confidential conversations 24/7 for people experiencing loneliness or distress, referenced by Heerenveen as a support resource.
• GGD FryslânminorStrategic or Co-development PartnerMunicipal Health Service responsible for public health services including infectious disease prevention, health education, youth health care, and TB screening for asylum seekers.
• Kennis Centrum Aanpak Funderingsproblematiek (KCAF)minorStrategic or Co-development PartnerNational knowledge center that collects and shares expertise on foundation problems, managing the Funderingsloket Fryslân portal on behalf of the provincial consortium.
• Ateliers MajeurminorStrategic or Co-development PartnerLocal arts organization offering painting and creative courses referenced in loneliness prevention case studies as a community-building activity.
• VNG (Vereniging van Nederlandse Gemeenten)minorStrategic or Co-development PartnerNational association of Dutch municipalities providing model cooperation agreements and standards for asylum seeker reception that Heerenveen uses as reference.
• IND (Immigratie- en Naturalisatiedienst)minorOthersDutch Immigration and Naturalization Service, referenced as an information resource on asylum procedures for residents.
• Vluchtelingenwerk NederlandminorStrategic or Co-development PartnerNational refugee work organization providing information and support referenced in the municipality's asylum seeker accommodation pages.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Gemeente Utrecht: Major Dutch municipality with strong focus on circular economy, accessibility (WCAG), and digital-first public services — areas where Heerenveen's roadmap converges.
• Gemeente Amsterdam: Largest Dutch municipality. Operates the same statutory mandate but at metropolitan scale; useful benchmark for digital service-delivery modernization and DigiD-based online channels.
• Gemeente Almere: Large, fast-growing Dutch municipality with extensive new housing development ('Heerenveen Groeit' parallels Almere's scale ambitions) and digital service delivery.
• Gemeente Den Haag: National governmental hub and large municipality. Comparable regulatory and policy-administration functions, including tax administration and permit issuance, at metropolitan scale.
• Gemeente Groningen: Large northern-Netherlands municipal authority (student city, ~230,000 residents). Comparable in mandate and digital-service ambition, but substantially larger scale and urban profile.
• Gemeente Rotterdam: Major Dutch port municipality with extensive EU-funded urban programs (Interreg, URBACT) — directly comparable in pursuing European partnership funding as a municipal capability-building lever.

Direct peers

• Gemeente Leeuwarden: Provincial capital of Fryslân and the largest municipality in the same province as Heerenveen. Operates the same Dutch municipal mandate, shares Frisian-language policy context, and competes for the same regional residents, businesses, and EU program partnerships.
• Gemeente Smallingerland: Neighbouring Fryslân municipality (Drachten) of comparable size (~55,000 residents). Directly comparable scale, service mix, and Frisian cultural context, making it the closest like-for-like operational peer.
• Gemeente Súdwest-Fryslân: Largest municipality by area in Fryslân, encompassing many small villages. Shares the same provincial governance environment, rural depopulation dynamics, and Frisian-language obligations as Heerenveen.

Others

• VNG (Vereniging van Nederlandse Gemeenten): National association of all Dutch municipalities. Provides model cooperation agreements, policy frameworks, and collective bargaining that Heerenveen directly references (e.g., for asylum-seeker reception); an enabling ecosystem participant rather than a competing municipality.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/gemeenteheerenveen
• LinkedInlinkedin.com/company/gemeente-heerenveen
• Instagraminstagram.com/handhaving_heerenveen
• Xx.com/heerenveen

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Heerenveen