StarTrack
- Company typePrivate
- Founded1974
- HeadquartersSydney, Australia
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
StarTrack firmographics
Firmographics- Name
- StarTrack
- Legal name
- Star Track Express Pty Limited
- Website
- https://startrack.com.au
- Company type
- Private
- Founded year
- 1974
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
StarTrack industry classification
Industry- Product category
- Parcel and Freight Delivery Services
- NAICS
- Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210), Couriers and Express Delivery Services (492110)
- SIC
- Trucking & Courier Services (No Air) (4210), Air Courier Services (4513)
- akta.pro primary industry
- SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB)
- akta.pro secondary industries
- Premium B2B Express & Scheduled Time-Window Delivery (TLAAABAE), Cross-Border E-commerce Parcel (DDU/Delivered At Place—Duties Unpaid) (TLAAANAE)
Keywords
Where StarTrack is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
StarTrack business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D
Revenue model
- Freight and Parcel Delivery Services: Core revenue from providing freight and parcel delivery services charged based on dead weight or cubic weight (multiplied by cubic factor of 250kg/m3), whichever is greater. Service Rates quoted per Pricing Schedule with Additional Charges applied.
- Transit Warranty: Optional warranty coverage against loss or damage, charged at $1 per $100 of cover for each consignment, up to cap of $5,000
- Fuel Surcharge: Variable fuel surcharge applied to StarTrack Express and Premium consignments, fluctuates based on fuel prices (ranging from 15-30%)
- Additional Charges: Oversize charges ($25-$600 depending on dimensions), Manual Handling Surcharge ($141), Security Management Charge (4.35%), Peak Fees, Force Majeure Fees, Manifest Correction Fee ($3.61)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Weekly | Weight/Volume-based pricing |
| Other | Per consignment | Transit Warranty |
| Usage-based | Monthly | Fuel Surcharge |
| Unit Pricing | Per consignment | Oversize Charges |
| Unit Pricing | Per consignment | Manual Handling Surcharge |
| Usage-based | Per consignment | Security Management Charge |
| Unit Pricing | Per consignment | Manifest Correction Fee |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels3 records
StarTrack product offering
Product offeringCore offering
StarTrack is a wholly-owned subsidiary of Australia Post and operates Australia's largest parcel and freight delivery network. The company provides domestic and international freight, courier, and logistics services spanning same-day metro courier, express road freight, priority air freight via dedicated Qantas Freight aircraft, secure delivery for sensitive materials, third-party logistics, and international delivery. Supporting tools include real-time Track & Trace, online Pickup Booking, Transit Warranty coverage, Electronic Despatch System for manifesting, and self-service customer portals.
Product overview
StarTrack is a parcel, freight, and logistics company and a business of Australia Post, operating as Australia’s largest delivery network. The company offers a multi-tiered service portfolio centered on domestic and international freight delivery. Core services include Courier (same-day metro), Next Flight (priority air via Qantas Freight), Premium (priority road/air hybrid), Fixed Price Premium, Express, Road Express, Security Express (for sensitive materials with up to Level BIL5 clearance), Special Services (customized logistics), and International delivery. Supporting operational tools include Track & Trace (real-time tracking), Pickup Booking (online scheduling), Missed Delivery management (redelivery/redirection options), Transit Warranty (optional insurance coverage), Electronic Despatch System (API-enabled manifesting), My StarTrack/My StarTrack Online portals, FreightMaster, eServices, and Late Delivery Claims. StarTrack also operates StarTrack Shop for packaging supplies and StarTrack Retail as a distinct service tier. The company connects to 100+ eCommerce platforms via an integrated dashboard and processes card payments through SecurePay.
Differentiator
Problem solved
Functional benefit
Brands
- StarTrack Courier: Same day metro delivery service to you or your customer's door
- StarTrack Premium
- StarTrack Express
- StarTrack Security Express
- StarTrack Next Flight
- StarTrack Retail
- My StarTrack
- My StarTrack Online
- Transit Warranty
Products and services
- StarTrack Courier
- StarTrack Security Express Secure delivery service for sensitive documents, medical items, high-value goods, and government/defence materials. Offers constant monitoring with receipts at all handovers, Level BIL5 classification support, and National Security Co-ordination Centre oversight. Items are never left unattended.
- StarTrack Express Fast track freight delivery service for expedited Australia-wide shipments. Part of the core road and air freight network.
- StarTrack Premium Priority delivery service emphasizing speed, flexibility, and convenience. Includes Security Management Charge of 4.35%. Maximum dead weight of 22kg with dimensions up to 105cm x 60cm x 60cm.
- Fixed Price Premium Premium service with fixed pricing for customers seeking predictable costs. Available as one of the selectable service options for transit time estimation.
- StarTrack Road Express Domestic road freight service. Manual Handling Surcharge of $141 applies for items exceeding size limits (max dimensions 117cm x 60cm x 60cm, max dead weight 20kg). Minimum dimension of 5cm required.
- StarTrack Next Flight Priority air freight service leveraging dedicated Qantas Freight aircraft arrangements. Offers priority uplift and increased capacity on Qantas routes for faster domestic delivery. Includes Security Management Charge.
- StarTrack Special Services Customized logistics solutions for complex or specialized delivery challenges. Includes book-in consignment services for allocated time slots, controlled returns, and transfer movements.
- StarTrack International Overseas delivery services utilizing Australia Post's international delivery network. Includes International Documents and Packaging options and StarTrack Premium Box for international shipments.
- StarTrack Airlock Secure delivery service option available within the transit time estimation system. Fixed Price Airlock also available.
- Third Party Logistics Allows businesses to focus on core strengths while StarTrack handles logistics operations. Part of the broader service portfolio enabling supply chain solutions.
- Transit Warranty Optional insurance coverage for loss or damage during transit. Provides competitive industry rates, fast claim settlement, and no excess. Cover ranges from $100 to $5,000 at $1 per $100, with higher limits available for specific services.
- StarTrack Shop Online retail platform for purchasing StarTrack packaging products including boxes, satchels, labels, and custom co-branded packaging. Features account management and order history access.
- StarTrack Retail Retail-oriented service tier with separate payment processing (BSB 066 750) and dedicated invoicing. Targets customers with retail shipping needs.
Companies that use StarTrack
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
StarTrack technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature3 records
StarTrack partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Qantas FreightcoreDedicated air-freighter service arrangement with Qantas Freight provides priority access to dedicated Qantas freighter aircraft for domestic air deliveries. This offers certainty of uplift and increased capacity on all Qantas flown routes, resulting in greater reliability and connecting deliveries to the world through the global reach of two iconic Australian brands.
- Australia PostcoreStarTrack is a business of Australia Post and leverages the Australia Post Group infrastructure, retail network, and brand. This partnership provides access to Australia's largest delivery network, extensive Post Office locations, and integration with Australia Post's systems and services.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
StarTrack competitors and assessment
Company assessmentBroad incumbents
- FedEx: Global integrator with Australian operations covering express parcel, freight, and logistics. Comparable to StarTrack's Express, Premium, and International services, but with owned global air and ground networks.
- Aramex: Middle East-headquartered global logistics provider offering express parcel, freight, and eCommerce solutions. Comparable to StarTrack in service breadth and target customer segments, with broader regional and international reach.
- DHL Express: Global express integrator offering time-definite international and domestic shipping across 220+ countries. Competes with StarTrack in express parcel and cross-border services, with substantially broader international reach.
- Australia Post (Parcels & Express division): StarTrack's parent company and largest competitor in the Australian domestic parcel market. Operates a parallel parcel and express network serving consumers and SMBs via the Post Office retail footprint.
- UPS: Global integrator with Australian operations covering express parcel, freight, and supply chain solutions. Comparable to StarTrack's express parcel and international service tiers, but with broader global infrastructure.
- TNT Australia (FedEx Trade Networks): Australian operations of the FedEx-owned international integrator, offering domestic and cross-border express parcel and freight services. Overlaps with StarTrack's Express, Premium, and International offerings.
Direct peers
- Hunter Express: Australian road-express carrier focused on time-sensitive B2B and B2C parcel delivery. Directly comparable to StarTrack's Express and Premium services within the domestic road freight market.
- Toll Holdings: Australia-headquartered freight and logistics operator (now owned by Japan Post) offering road, air, and sea freight, plus contract logistics across the region. Directly comparable to StarTrack in domestic road freight, express parcel, and integrated logistics services for enterprise customers.
- CouriersPlease: Australia-focused parcel delivery carrier serving eCommerce and SMB customers with next-day and standard delivery. Directly competes with StarTrack Express and Road Express for domestic B2C parcel volume.
Regional players
- NZ Post / Pace: New Zealand's national postal operator with parcel and logistics capabilities similar to StarTrack's relationship with Australia Post. Comparable in service mix and government-backed postal network model, but operates in a separate geography.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
StarTrack social profiles
Digital presenceStarTrack compliance and trust
Trust signalCompliance2 records
StarTrack financial estimates
Financial estimateRevenue estimate
Valuation estimate
StarTrack leadership team
Management profileNumber of profiles
Profiles2 records
StarTrack funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
StarTrack M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about StarTrack
What does StarTrack do?
StarTrack is a wholly-owned subsidiary of Australia Post and operates Australia's largest parcel and freight delivery network. The company provides domestic and international freight, courier, and logistics services spanning same-day metro courier, express road freight, priority air freight via dedicated Qantas Freight aircraft, secure delivery for sensitive materials, third-party logistics, and international delivery. Supporting tools include real-time Track & Trace, online Pickup Booking, Transit Warranty coverage, Electronic Despatch System for manifesting, and self-service customer portals.
Is StarTrack a public or private company?
StarTrack is a private company. It is classified as corporate owned and is currently operating.
When was StarTrack founded?
StarTrack was founded in 1974. It employs 5,001 to 10,000 people.
Where is StarTrack based?
StarTrack is headquartered in Sydney, Australia, in the Oceania region.
How does StarTrack make money?
Four revenue lines are on record. Freight and Parcel Delivery Services are the primary driver. The others are transit Warranty, fuel Surcharge and additional Charges.
Who are StarTrack's main competitors?
Broad incumbents on record are FedEx, Aramex, DHL Express, Australia Post (Parcels & Express division), UPS and TNT Australia (FedEx Trade Networks). Direct peers are Hunter Express, Toll Holdings and CouriersPlease. NZ Post / Pace is listed as a regional player.
Does StarTrack have an API?
No public API is recorded for StarTrack.
What industry is StarTrack in?
StarTrack's product category is Parcel and Freight Delivery Services. Its primary akta.pro industry code is TLAAACAB, SMB/Commercial B2C Standard Parcel Delivery, with a secondary code of TLAAABAE, Premium B2B Express & Scheduled Time-Window Delivery. Its NAICS code is 4921 and its SIC code is 4210.