What Couriers Please PTY Ltd does

CouriersPlease is a franchised parcel delivery network operating across Australia, founded in 1983 and headquartered in the Western Sydney suburb of Prospect, NSW. The company runs 18 depots spanning every mainland state capital and multiple regional centres, with a delivery workforce of approximately 1,200 couriers distributed across 800+ active franchise territories. CouriersPlease is a subsidiary of FMH Group, one of Australia's top five logistics companies, and leverages Singapore Post's global network for international ambitions. The company serves a mixed customer base: enterprise retailers and marketplaces (Target, Myer, Big W, KMart, Amazon, Who Gives A Crap, eBay, Kogan, Big Commerce), SMEs, and individual/casual senders, with management citing delivery for 'over half of Australia's major retailers.'

The operating model is a hybrid: a franchise partner network handles last-mile delivery with locally invested capital, while the corporate platform provides national infrastructure, brand, and technology. Product portfolio spans Ad Hoc credit-card bookings, the CP Direct self-service portal, B2B Custom Solutions with API integration, marketplace integrations (live Shopify app plus eBay, Amazon, Kogan, Big Commerce), Parcel Protect cover, Dangerous Goods transport, and HUBBED's 3,000+ collection points. Infrastructure is anchored by Green Star-rated depots with solar arrays, EV charging, and rainwater reuse; the 28,644sqm Sydney (Pemulwuy) facility is the largest, complemented by 15,550sqm in Melbourne and 5,400sqm in Perth.

Revenue is generated primarily through per-parcel transaction fees (prepaid coupon books or credit card), fuel surcharges indexed to AIP and US Gulf Coast jet fuel, value-based Parcel Protect premiums, and franchise deposits and territory purchases. Pricing tiers segment into pay-as-you-go coupon and credit-card models, the self-serve CP Direct experience, and a B2B subscription-style Custom Solution with volume-based rates, credit terms, and a customer success plan. Technology stack includes the FarEye AI orchestration platform (credited with a 35% SME parcel volume lift), API integration for B2B customers, automatic receiver notifications, and flexible Delivery Choices routing. On-time delivery reached 95.90% metro and 93.91% regional during the Q4 2025 peak period.

Name

Couriers Please PTY Ltd

Legal name

Couriers Please Pty Limited

Website

https://couriersplease.com.au

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

251–500 employees

Short description

CouriersPlease is a franchised Australian parcel delivery network of 1,200 couriers across 800+ territories and 18 depots, serving eCommerce retailers, major enterprise brands, and casual senders through self-service, B2B, and marketplace-integrated shipping solutions.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (49221)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB)

akta.pro secondary industry

Rural/Remote Area Standard Parcel Delivery (TLAAACAI)

Keywords

• Parcel delivery services
• Last-mile delivery
• Courier franchise services
• ECommerce shipping solutions
• Domestic freight delivery

Headquarters

HQ city

Rosehill

HQ country

Australia

HQ region

Oceania

Offices13 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Domestic Parcel Delivery: Core parcel delivery services across Australia using prepaid coupon system (books of various sizes, minimum 5-coupon book) or credit card booking. Charges based on actual (dead) weight vs volumetric weight (cubic volume x 250kg), whichever is greater. Up to 25kg per consignment. Additional charges apply for outer metro, regional, country and interstate areas.
2. Dangerous Goods Surcharge: $21 (+GST) surcharge per consignment for all consignments going to country/regional areas within service capability, applicable to pre-approved EDI customers shipping limited quantities of dangerous goods.
3. International Delivery: International courier services with Saver and Priority options. Parcel Protect International coverage available at 1.0% of covered value including freight, with $150 excess per article. Maximum declared value of $20,000 per article. Duties and charges may apply to international shipments.
4. Parcel Protect Coverage: Complimentary automatic domestic cover up to AUD1,000 per consignment (first AUD100 not covered). Extended warranty coverage providing compensation based on repair, replacement, or actual value at time of loss. ATL-instructed goods are not covered.
5. Fuel Surcharges: Monthly domestic fuel levy based on Australian Institute of Petroleum (AIP) fuel index (e.g., July 2026: 11.40%). International fuel levy based on US Gulf Coast Jet Fuel Index (Saver: 12.00%, Priority: 47.75%).
6. Franchise Deposits and Purchases: Non-refundable franchise deposit of $1,000 + GST toward franchise purchase. Total capital investment purchase amount varies by territory. Deposit secures reservation for 8 weeks. Additional portal payments for franchise operations.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels6 records

Core offering

CouriersPlease is a metropolitan parcel delivery business offering domestic and international courier services across Australia via a franchise network of 1,200 couriers across 850+ active territories. The company serves both individual senders via pay-as-you-go Ad Hoc Bookings and the CP Direct self-service platform, and businesses through Custom Solutions offering API integration, volume-based pricing, B2B portal access, credit terms, custom reporting, and customer success plans. Supporting services include Parcel Protect insurance cover, Dangerous Goods transport, Delivery Choices redirection, and HUBBED collection points.

Product overview

CouriersPlease is a franchised parcel delivery network offering a multi-tiered product portfolio. The core offering consists of domestic courier services, eCommerce courier solutions, and international courier delivery. Customer-facing products include Ad Hoc Bookings (pay-as-you-go without account), CP Direct self-service platform (online booking portal without API needs), and Custom Solutions (API-enabled for enterprise with volume pricing). Supporting services include Parcel Protect (domestic and international insurance coverage), Dangerous Goods transport (pre-approved EDI only), Delivery Choices (flexible delivery options), and HUBBED collection points (3,000+ pickup locations). The company operates exclusively through a franchise model with independent business owners.

Differentiator

Problem solved

Functional benefit

Products and services

• Ad Hoc Bookings Pay-as-you-go courier service for casual senders with one-off or ad hoc parcel movements. No account required, no setup fees, no volume commitment. Book and pay online using credit card. Best for individuals sending occasional parcels without contractual commitments.
• CP Direct (Self-Service Shipping Platform) Self-service online booking portal for users who do not require third-party system or API integration. Includes self-registration, online booking, parcel management and tracking, and dashboards and reporting for visibility.
• Custom Solution (B2B/Enterprise) Tailored shipping solution for businesses requiring integration, volume pricing, and dedicated support. Includes API integration access, volume-based rates, B2B portal access, credit terms, custom reporting and performance insights, and a customer success plan.
• Domestic Courier National parcel pickup and delivery services within Australia. Operates through a franchise model with business-owner couriers covering metro and regional areas, with prepaid coupon system starting at a 5-coupon book and charges based on the greater of dead weight and volumetric weight up to 25kg.
• eCommerce Courier Specialised courier services for eCommerce businesses and online traders providing final-mile delivery solutions with tracking and Delivery Choices for online order fulfillment, served through the franchise network and API integration.
• eBay Courier Dedicated courier and shipping service for eBay merchants with integration solutions tailored for marketplace requirements. Includes volume discounts and convenient delivery choices for online order fulfillment.
• International Courier Overseas parcel delivery service with Saver and Priority options via Singapore Post network integration. Shipments to the United States are temporarily suspended due to tariffs. Excludes prohibited-goods destinations including Belarus, Cuba, Iran, North Korea, Russia, Syria, Ukraine, and Venezuela.
• Dangerous Goods Courier Road or rail transport of certain dangerous goods types in limited quantities for pre-approved EDI customers. Covers nine UN hazard classes. Cannot be shipped internationally. Not available to Tasmania. A AUD 21 (+GST) surcharge applies per consignment going to country or regional areas.
• Parcel Protect Domestic Cover Automatic complimentary cover up to AUD 1,000 per consignment for domestic shipments, with the first AUD 100 not covered. Compensation based on repair, replacement, or invoice value of goods at the time of loss.
• Parcel Protect International Cover International shipment protection at 1.0% premium of covered value including freight. Maximum declared value of AUD 20,000 per article. AUD 150 excess per article. Excludes shipments to Belarus, Cuba, Iran, North Korea, Russia, Syria, Ukraine, and Venezuela.
• Franchise Opportunities Franchised courier business model offering entrepreneurs the ability to own and operate courier territories in Australia. Includes a non-refundable AUD 1,000 + GST deposit (securing the reservation for 8 weeks), an income-guarantee program during the guarantee period, RCTI weekly payments, and a franchise payment portal.

Quantifiable outcome

• 35% increase in parcel volumes driven by SME merchants via FarEye AI orchestration platform
• +6 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core, flagship and minor.

• FarEyecoreTechnology or Integration · 17 March 2026FarEye, an AI technology company, partnered with CouriersPlease and other global postal and parcel operators (Slovenia Post, POS Malaysia, Posti Finland, PostNL, Emirates Post, Oman Post) to provide a unified AI-driven orchestration platform that modernised operations and improved efficiency. The platform helped CouriersPlease achieve a 35% increase in parcel volumes driven by SME merchants.
• FarEyecoreTechnology or Integration · 16 March 2026FarEye's orchestration platform enabled CouriersPlease to shift from siloed systems to unified AI-driven operations, contributing to a 35% increase in parcel volumes driven by SME merchants. Partnership is part of FarEye's global expansion with postal operators.
• EIZcoreTechnology or Integration · 14 January 2025EIZ is a cross-border logistics platform that integrates with CouriersPlease to streamline international shipping, enabling pre-labelling for cross-border shipments, end-to-end tracking, and integration between global sellers and Australian last-mile delivery. Over 200,000 parcels arrive daily via this cross-border ecosystem.
• HUBBEDcoreTechnology or IntegrationHUBBED partnership provides 3,000+ local collection points with extended hours across Australia, enabling parcel recipients to collect and return parcels seven days a week. Core to CouriersPlease's Delivery Choices value proposition.
• ShopifycoreTechnology or IntegrationCouriersPlease is live on the Shopify App Marketplace, enabling Shopify merchants to directly integrate CouriersPlease shipping labels and tracking within their Shopify stores.
• FMH GroupflagshipStrategic or Co-development PartnerFMH Group is the parent company of CouriersPlease and one of Australia's top five logistics companies. Being part of FMH gives customers access to broader service coverage, support for higher volumes, and as integration deepens, new technology solutions for greater control and visibility over shipments.
• Singapore PostflagshipStrategic or Co-development PartnerCouriersPlease leverages the ownership of global post and E-Commerce operator Singapore Post to launch cross-border solutions and position as a worldwide carrier with integrations across ports worldwide. Removed map of Australia from logo to communicate global growth ambitions.
• TMXminorImplementation/ SI/ Consulting PartnerCouriersPlease partnered with TMX, end-to-end supply chain and property experts, to oversee the design and build of new depot facilities in Sydney, Melbourne, and Perth.

Scale indicators17 records

Recent moves11 records

Expansion highlights6 records

Regional players

• NZ Couriers: New Zealand's largest courier company, franchised network model. Comparable to CP in operating model (franchise territories) and parcel delivery focus, but serving the New Zealand rather than Australian market.

Direct peers

• Hunter Express: Australian parcel delivery carrier with a similar focus on metro and regional B2C/B2B parcel volumes. Competes head-to-head with CP for e-commerce and SMB accounts along the eastern seaboard.
• Aramex Australia (formerly Fastway Couriers): Operates a franchise-based courier network in Australia and New Zealand under the Aramex/Fastway brand. Closest comparable to CouriersPlease in operating model (franchise territories), geography (AU/NZ), and SMB/retail focus.
• Pack & Send: Australian parcel and courier service specializing in awkward, fragile, and high-value items, with retail service centers. Compares to CP on storefront collection-point model and SMB/casual sender segments.
• Sendle: Australian SMB-focused parcel delivery service using a courier network model. Directly competes with CouriersPlease's CP Direct and Custom Solution offerings for the same e-commerce SMB segment in Australia.

Broad incumbents

• Australia Post: Dominant postal and parcel operator in Australia with universal service obligation, owning StarTrack for express B2B. The broadest incumbent against which CP competes for both retail and SMB parcel volume, with significantly larger infrastructure and brand reach.
• DHL Express Australia: Global integrator with domestic Australian parcel and international cross-border operations. Competes with CP for international e-commerce parcels and enterprise B2B accounts via the global DHL network.
• StarTrack: Australia Post's express parcels and logistics arm, focused on B2B and enterprise freight. Direct competitor for the same retail and enterprise accounts CP serves, with the advantage of AusPost's network depth.
• Toll Group: One of Australia's largest logistics providers, owned by Japan Post, offering parcel, freight, and contract logistics. Overlaps with CP on e-commerce and B2B parcel volumes as part of a much broader portfolio.
• FedEx Australia: Global integrator serving Australian domestic and international parcel needs. Overlaps with CP for cross-border e-commerce shipments and enterprise express volumes, with a much broader international footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CouriersPleaseAu

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Couriers Please PTY Ltd