Pay Point India

What Pay Point India does

Pay Point India Network Private Limited (CIN U74999MH2005PTC156130) is a 100% Indian fintech company headquartered in Powai, Mumbai, founded in 2007/2008 to deliver last-mile financial services in India. The company operates a franchise/Customer Service Point (CSP) platform through a network of 1,00,000+ retail agents and 28,000+ micro ATMs that offer 120+ digital services — Aadhaar-enabled Payment System (AePS) cash withdrawal, IMPS/NEFT money transfer, bill payments via Bharat Bill Payment System (BBPS), mobile/DTH recharges, IRCTC rail and air/bus ticket booking, IRDAI-authorised insurance distribution, UTI-authorised PAN card issuance, and the DigiKhata RBI-authorised Prepaid Payment Instrument wallet with RuPay prepaid card issuance. Underlying technology integrates NPCI payment rails (AePS, UPI, RuPay), UIDAI biometric e-KYC, direct RBI settlement accounts (RTGS/NEFT), and a proprietary retailer MIS dashboard with 99.99% claimed uptime, accessible via the PayPointz/DigiKhata mobile app (iOS/Android) and web portals.

Pay Point earns revenue through transaction commissions shared between the company and its retailer/distributor agents — on cash withdrawals, money transfers, bill payments, recharges, travel bookings, insurance premiums, PAN card issuance, and prepaid wallet loading/interchange. Its go-to-market is exclusively indirect: a tiered franchise hierarchy (Retailer → Distributor → Super Distributor → Associate Partner) with self-serve e-KYC activation through reg.paypointindia.co.in. The platform serves two distinct end-user segments: (1) consumer banking and payment customers in rural and semi-urban India reached through the agent network, and (2) bank partners (SBI, UBI, BOB, CBI) for whom PayPoint operates as a national Business Correspondent extending Ultra Small Bank Branch reach. In April 2026, PayPoint became the first private-sector fintech to obtain direct membership in the Reserve Bank of India's Centralised Payment System, enabling direct RTGS/NEFT settlement. The company is privately held, founder-led (Managing Director Ketan Doshi), bootstrapped with no disclosed equity funding rounds, and operates with 101–250 employees supported by regional offices in Mumbai, Thane, Delhi, Lucknow, Hyderabad, Guwahati, and Kolkata.

Name

Pay Point India

Legal name

Pay Point India Network Private Limited

Website

https://paypointindia.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

Pay Point India is a Mumbai-based fintech operating a 1,00,000+ retailer CSP franchise network delivering 120+ last-mile financial services — AePS cash withdrawal, money transfer, bill payment, DigiKhata prepaid wallet, IRCTC booking, insurance, and PAN issuance — to rural and semi-urban consumers across India, with direct RBI settlement membership as of April 2026.

Ownership category

akta.pro rank

Product category

Financial Inclusion Services

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Credit Card Issuing (522210)

SIC

Miscellaneous Business Credit Institution (6159)

akta.pro primary industry

POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)

akta.pro secondary industries

Integrated Payment Processors (PSP/Acquirer) (FSAMABAA), Integrated POS Payments (ISVs & Vertical POS Platforms) (FSAMADAD), Alternative Payment Methods (APMs) & Local Rails (ACH/SEPA/UPI, etc.) (CRAFALAG)

Keywords

• Digital payment services
• Financial inclusion platform
• Retail banking services
• Money transfer services
• Prepaid wallet services

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Commission on Financial Transactions: PayPoint earns commission on every AEPS/cash withdrawal transaction, money transfer (IMPS/NEFT), and AePS balance enquiry processed through its agent network. Commissions are shared between PayPoint and its retailer/distributor agents.
2. Bill Payment & Recharge Revenue: Revenue generated from processing utility bill payments (electricity, water, gas, mobile, DTH), mobile recharges, and DTH recharges through the PayPoint platform. Mark-up on transaction value shared with agents as commission.
3. Travel Booking Commission: Commissions earned on IRCTC railway ticket bookings, domestic/international air ticket bookings, and bus ticket bookings through the PayPoint portal. Agents receive booking fees per ticket issued.
4. Insurance Distribution Commission: PayPoint acts as an IRDAI-authorised POSP (Point of Sale Person) insurance agent, earning commissions on life, motor, health, travel, and hospital cash insurance policies sold over the counter.
5. Kiosk Banking Services: Stable recurring income for business correspondents partnering with banks (SBI, UBI, BOB, CBI) through PayPoint's Ultra Small Bank Branch model, including deposits, withdrawals, loan lead generation, and subsidy disbursement.
6. Gift Vouchers & OTT Subscriptions: Commission earned on issuance of digital gift vouchers from 100+ apparel brands and e-commerce platforms, as well as OTT subscription sales (e.g., Hotstar).
7. PAN Card Services: Commissions earned as a UTI PAN services authorised agent for PAN card issuance, re-issuance, and changes.
8. UPI Payment Acceptance: Revenue from the Digi Vyapaar UPI QR service where merchants accept UPI payments, potentially with a transaction take-rate.
9. Prepaid Card/Wallet Loading: DigiKhata wallet/card loading fees for cash top-ups up to Rs. 50,000/month and online payments up to Rs. 2,00,000. Income may also derive from interchange on RuPay merchant transactions.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Pay Point India operates a Business Correspondent (BC) / Customer Service Point (CSP) franchise platform that enables 1,00,000+ neighbourhood retail shops across India to deliver 120+ digital financial services to end customers — including AePS cash withdrawal, IMPS/NEFT money transfer, UPI QR acceptance, prepaid wallet issuance, bill payments, mobile/DTH recharge, IRCTC rail/air/bus bookings, PAN card issuance, and IRDAI-authorised insurance distribution. Its flagship owned product is the RBI-authorised DigiKhata PPI prepaid wallet with UPI and RuPay interoperability, supported by direct membership in the RBI's Centralised Payment System for RTGS/NEFT settlement without intermediary banks.

Product overview

Pay Point India is a 100% Indian fintech company headquartered in Mumbai that operates a multi-service franchise platform for financial inclusion. The core product is the PayPoint CSP (Customer Service Point) Franchise Platform — a web portal and mobile application (PayPointz / DigiKhata) that enables 64,000+ retail stores to act as single-window digital service hubs offering 120+ services. The platform is built around the RBI-authorised DigiKhata Prepaid Wallet (PPI), which supports interoperable UPI, RUPAY prepaid cards, and is powered by a network of partner banks (SBI, UBI, BOB, CBI), NPCI payment infrastructure, and UIDAI authentication. Around the DigiKhata wallet, PayPoint layers in Kiosk Banking (Ultra Small Bank Branch), Aadhaar Micro ATM / AePS, Instant Money Transfer (IMPS/NEFT), Digi Vyapaar (UPI QR), Digi Kiosk (wallet issuance branch), Bill Payment & Recharge (via BBPS), PAN Card issuance (UTI), IRCTC & Travel Booking (Rail/Air/Bus), Gift Vouchers & OTT, Insurance (IRDAI authorised), and Digital Lending (Loan Khata). The company also became the first private-sector fintech to gain direct membership in the RBI's Centralised Payment System (CPS), enabling direct RTGS and NEFT access without intermediary banks.

Differentiator

Problem solved

Functional benefit

Brands

• DigiKhata: PPI Wallet/Card service enabling UPI and RUPAY interoperability, prepaid card offerings, and digital payments solutions for retail customers.
• Digi Kiosk
• Digi Vyapaar

Products and services

• PayPoint Franchise / CSP Platform Flagship franchise platform enabling retail shop owners to become authorised Customer Service Points (CSPs) and offer 120+ digital services — AePS cash withdrawal, IMPS/NEFT money transfer, bill payment, mobile/DTH recharge, PAN issuance, IRCTC/air/bus booking, insurance, prepaid wallet, UPI QR and lending — from a single web portal and mobile application (PayPointz / DigiKhata). Activation is online with e-KYC.
• DigiKhata Prepaid Wallet (PPI) RBI-authorised Prepaid Payment Instrument (PPI) wallet enabling instant wallet opening, interoperable UPI handle, RuPay prepaid card issuance, cash loading up to Rs. 50,000/month and online payments up to Rs. 2,00,000. Accepted at all RuPay POS and online merchants; managed through the DigiKhata / PayPointz mobile app on iOS and Android.
• DigiKhata RuPay Prepaid Card Physical and virtual RuPay prepaid card issued through the DigiKhata wallet; virtual card available immediately upon activation and a physical swipe/tap/online-enabled card can be requested via the app or at a retailer's store. Accepted at all RuPay merchants across India.
• Kiosk Banking (Ultra Small Bank Branch) Service that transforms a retail shop into an Ultra Small Bank Branch by partnering with public sector banks (SBI, UBI, BOB, CBI). CSPs offer micro ATM cash withdrawal, money transfer, savings and deposit schemes, pension and insurance schemes, loan lead generation, Kisan Credit Card (KCC), and DBT subsidy disbursal — earning a stable recurring monthly income.
• Aadhaar Micro ATM / AePS Pocket-sized Micro ATM device enabling cash withdrawal through Aadhaar biometric fingerprint scan or card swipe from any debit card. Supports cash withdrawal, balance enquiry, bank statement and cash deposition into select bank accounts. All devices are UIDAI-compliant and offer real-time or instant transactions and settlement.
• Instant Money Transfer (IMPS / NEFT) 24x7 money transfer service via IMPS and NEFT enabling customers to send money to any bank account instantly. Retailers act as a Money Transfer Centre with high commission margins, real-time transaction settlement reports, no hidden charges and no monthly fees; activation is online with e-KYC in minutes.
• Digi Vyapaar (UPI QR / PPI-backed UPI) Service enabling retailers and merchants to accept payments through a PPI-backed UPI QR code. Accepts payments from all major UPI apps (Paytm, Google Pay, PhonePe, BHIM and more) with instant seamless settlements, personalised QR codes for print and display, and multilingual audio transaction alerts.
• Digi Kiosk Store transformation programme that converts a retail outlet into a Digi Kiosk branch to issue DigiKhata PPI wallets and cards. Operators open wallets with paperless e-KYC (Aadhaar + PAN), enable immediate interoperable UPI access, issue free virtual RuPay cards with optional physical cards, and offer 100+ additional services 24/7.
• Bill Payment & Recharge Bill collection centre service covering postpaid mobile and landline, electricity, loan repayments, water, municipal taxes, gas, education bills, and all mobile and DTH recharges from all operators across India. Operates under the Bharat Bill Payment System (BBPS), a Government of India initiative; services available 24x7x365 till 11:59:50 of the due date.
• PAN Card Agent Services Authorised UTI PAN card agent service enabling retailers to offer PAN card issuance, re-issuance and changes with Aadhaar-based e-KYC, online document upload, and fastest e-PAN and physical card delivery within one week of successful application.
• IRCTC & Travel Booking (Rail, Air, Bus) Authorised IRCTC Rail Ticket booking agent service allowing retailers to book unlimited train tickets and obtain IRCTC certificates (typically within 10 days). Also offers domestic and international air ticket booking with commission on ticket value (special bulk booking commission available) and inter-state and private/government bus ticket booking; includes free store branding for the travel agency.
• Gift Vouchers & OTT Subscriptions Digital gifting service enabling retailers to sell digital cash gift vouchers from 100+ apparel brands, e-commerce sites and service providers with zero inventory, instant voucher issuance and immediate commission. Also includes OTT subscription services for platforms such as Hotstar, allowing retailers to sell digital content subscriptions and earn commission.
• Insurance Agent Services IRDAI-authorised insurance agent programme enabling retailers to sell motor vehicle insurance, life insurance with low premiums, travel insurance on ticket booking, and yearly life and health insurance with hospital cash cover. Agents earn commission as a percentage of policy value and on premium payments; POSP certification for composite insurance is also available.
• Digital Lending Services (via Loan Khata) Digital lending service through lending partner Loan Khata Finance Pvt. Ltd., enabling retailers to offer quick loans specifically designed for retailers and agents to grow their shop. Loan Khata's fair practice code, interest rate and charges policy, and grievance redressal policy are published and accessible through PayPoint's platform.

Quantifiable outcome

• 90,000,000+ customers served through the PayPoint retail network
• +4 more outcomes

Named customers9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• State Bank of India (SBI)coreChannel Partner/ Reseller/ DistributorPayPoint is a National Business Correspondent and authorised Kiosk Banking partner for SBI, enabling its retail network to offer SBI banking services (deposits, withdrawals, savings accounts, credit cards/KCC, PM Svanidhi loans, pension, insurance) from Ultra Small Bank Branch outlets.
• Union Bank of India (UBI)coreChannel Partner/ Reseller/ DistributorPayPoint enables its retail agent network to offer UBI banking products and services as a Business Correspondent, extending the bank's reach to last-mile customers in rural and semi-urban India.
• Bank of Baroda (BOB)coreChannel Partner/ Reseller/ DistributorPayPoint acts as a Business Correspondent for Bank of Baroda, allowing its extensive retail network to serve BOB customers at neighbourhood locations.
• Central Bank of India (CBI)coreChannel Partner/ Reseller/ DistributorPayPoint partners with Central Bank of India as a Business Correspondent to offer banking services through its retail network, extending CBI's footprint into underserved areas.
• IRCTC (Indian Railway Catering and Tourism Corporation)coreChannel Partner/ Reseller/ DistributorPayPoint has been appointing authorised IRCTC Rail Ticket Booking agents for 10 years. PayPoint processes enable agents to book unlimited railway tickets, get IRCTC certificates within 10 days, and earn booking fees on every transaction.
• Yes BankminorChannel Partner/ Reseller/ DistributorYes Bank is listed among PayPoint's associated service providers on the services page, indicating a commercial relationship for banking or payment services.
• Amazon IndiaminorChannel Partner/ Reseller/ DistributorPayPoint has partnered with Amazon to allow its retail agents to offer Amazon e-commerce services, enabling retailers to earn additional commission by facilitating Amazon orders from their shops. Amazon E-commerce was cited as a top-earning product by partner testimonials.
• UTI Infrastructure Technology and Services Ltd (UTIITSL)coreTechnology or IntegrationPayPoint's PAN Card service is integrated with UTI's systems, enabling it to act as an authorised UTI PAN services agent. This integration allows seamless and reliable PAN card issuance, re-issuance, and changes with the fastest e-PAN and physical card delivery within one week.
• Loan Khata Finance Pvt. Ltd.minorStrategic or Co-development PartnerLoan Khata is listed as PayPoint's digital lending partner, offering retail loan products to customers through PayPoint's retail network. The partnership is disclosed on the Digital Lending Partners page with links to Loan Khata's Fair Practice Code and Grievance Redressal Policy.
• Digit InsuranceminorChannel Partner/ Reseller/ DistributorPayPoint has partnered with Digit Insurance to offer affordable health insurance products to its retail customers, supporting financial inclusion and risk coverage for underserved populations.
• RuPay / National Payments Corporation of India (NPCI)coreTechnology or IntegrationDigiKhata prepaid cards are issued on the RuPay network, enabling interoperability with all RuPay POS terminals and online merchants across India. DigiKhata was featured in an NPCI/RuPay national advertisement campaign in The Times of India, signalling strong brand endorsement from NPCI.
• Reserve Bank of India (RBI)coreTechnology or IntegrationPayPoint India became the first private-sector fintech to gain direct membership in the RBI's Centralised Payment System (CPS), gaining direct access to RTGS and NEFT without intermediary banks. PayPoint was assigned its own IFSC code and now maintains current and settlement accounts directly with the RBI.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• PhonePe: Broad incumbent dominating UPI QR payments and merchant acceptance across India. Competes with PayPoint's DigiVyapaar in UPI acceptance and with broader fintech offerings in the payments stack.
• Jio Payments Bank: Broad incumbent payments bank offering digital banking and BC-led services via Jio's ecosystem. Competes with PayPoint in retail payments, wallet, and BC-driven financial inclusion through Reliance's distribution scale.
• India Post Payments Bank (IPPB): Government-backed broad incumbent operating the largest postal-based BC network in India for financial inclusion. Competes with PayPoint in last-mile banking, AePS, and DBT disbursement through its 1.5 lakh+ post offices.
• Paytm (One97 Communications): Broad incumbent in digital payments, UPI, PPI wallet, and merchant services. Competes directly with PayPoint's DigiVyapaar (UPI QR) and DigiKhata wallet products with much larger scale and capital base.

Direct peers

• Spice Money: Direct peer operating an Aditya Birla-backed BC/Advisory network of 12,00,000+ agents offering AePS, money transfer, bill payments, and financial services through neighbourhood retailers.
• India1 Payments: Direct peer operating an ATM and BC-led payment network across India with multi-bank ATM deployment and retailer agent services overlapping with PayPoint's AePS and money transfer offerings.
• PayNearby: Direct peer operating a 1,000,000+ retailer network offering banking, payments, and digital services to semi-urban and rural India. Closely overlapping in AePS, BBPS, UPI QR, insurance, and travel services.
• Eko (by Eko Financial): Direct peer providing B2B financial services platform enabling retailers and SMBs to offer AePS, money transfer, bill payments, and prepaid wallet services. Similar Business Correspondent model with digital onboarding.
• Fino Payments Bank: Direct peer operating India's largest BC-led payments bank with a similar franchise-led model serving unbanked and rural customers. Comparable in AePS, money transfer, and micro-ATM services through agent network.

Regional players

• Muthoot Fincorp (Muthoot Gold Loan / Mitra): Comparable gold loan and financial services agent network across South India with overlapping BC offerings (AePS, money transfer, insurance). Strong regional density that complements PayPoint's pan-India model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/digikhataindia
• Xx.com/paypointindia
• Facebookfacebook.com/PayPointIndiaOfficial

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pay Point India