What Robert Madden Industries does

Robert Madden Industries, Ltd. is a privately held, family-owned wholesale distributor of heating, ventilation, and air conditioning (HVAC) equipment and parts headquartered in Lubbock, Texas. Founded in 1979, the company distributes Carrier, Bryant, Payne, and Day & Night residential and commercial HVAC systems alongside a broader line of supplies from vendors including Atco, Ecco Manufacturing, Fieldpiece, Honeywell Home, Mars, Nu-Calgon, RectorSeal, Solaris IAQ, and TRUaire. The company serves four end-use segments — Residential, Commercial, New Construction, and Service — supplying dealers and contractors across Texas, Oklahoma, and Arkansas.

The company operates a regional branch network of 27 physical locations including a corporate office in Lubbock, a dedicated training center, a distribution center in Seguin, and branch counters across major Texas metros (Austin, Houston, San Antonio, Dallas-Fort Worth, Lubbock, Amarillo, Midland, and others) plus Oklahoma City, Tulsa, and Springdale, Arkansas. Beyond product distribution, RMI operates a Technical Service Group staffed by six named specialists with over 150 years of combined HVAC experience, provides recurring technical training courses at its training centers and through the My Learning Center platform, and processes warranty registrations and claims via ServiceBench. The company is a member of HARDI and AD (Affiliated Distributors) industry associations.

The business model is B2B wholesale distribution with quote-based pricing requiring credit application and dealer registration. Revenue streams include one-time equipment sales, parts and supplies, extended warranty programs through Factory Assurance Southwest (FAS), and dealer financing facilitated via AC Credit. The company monetizes dealer relationships through the Partner+ Program (tiered benefits across Carrier, Bryant, and Day & Night), the RMI Partnership Rewards loyalty program (active 10+ years), and incentive programs including Cool Cash, Bryant Flex, and the Personal Use Program. The company has remained family-owned since founding, has no disclosed institutional investment, and has 101-250 employees.

Name

Robert Madden Industries

Legal name

Robert Madden Industries, Ltd.

Website

https://rmadden.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

101–250 employees

Short description

Robert Madden Industries is a family-owned wholesale distributor of Carrier, Bryant, Payne, and Day & Night HVAC equipment and parts, serving dealers and contractors through 27 branches across Texas, Oklahoma, and Arkansas with technical support, training, and warranty services.

Ownership category

akta.pro rank

Headquarters

HQ city

Lubbock

HQ country

United States

HQ region

North America

Offices27 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. HVAC Equipment Distribution: Distribution of HVAC equipment including Carrier, Bryant, Payne, and Day&Night brands to dealers and contractors.
2. Parts and Supplies Sales: Sale of HVAC parts and supplies to dealers and contractors.
3. Extended Warranty Programs: Offers FAS Extended Warranties through Factory Assurance Southwest to protect customer investments.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Robert Madden Industries is a wholesale distributor of heating and air conditioning equipment and parts, primarily representing Carrier, Bryant, Payne, and Day & Night brands, serving HVAC dealers and contractors across Texas, Oklahoma, and Arkansas. Beyond product distribution, the company provides Technical Service Group support, technical training courses, warranty management, the Partner+ dealer program with incentive and rewards components, credit application processing for new dealer accounts, and extended warranty programs through Factory Assurance Southwest.

Product overview

Robert Madden Industries operates as a heating and air conditioning wholesale distributor offering a multi-brand product portfolio of Carrier, Bryant, Payne, and Day & Night equipment and parts, supplemented by a generous line of supplies from vendors including Atco, Ecco, Fieldpiece, Global, Honeywell Home, Mars, Nu-Calgon, RectorSeal, Solaris IAQ, and TRUaire. The company operates a distribution network with 27 locations across Texas, Oklahoma, and Arkansas. Beyond product distribution, RMI provides Technical Services Group support, technical training courses, warranty management services, the Partner+ Program with tiered benefits for Carrier/Bryant/Day & Night dealers, incentive programs (Cool Cash, Bryant Flex, Personal Use Program), and the RMI Partnership Rewards loyalty program. RMI also leverages integrations with Plaid for financial data, ServiceBench for warranty management, My Learning Center for training resources, and AC Credit for dealer financing solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Carrier Equipment and Parts Wholesale-distributed full line of Carrier residential and commercial HVAC equipment and replacement parts made available to HVAC dealers and contractors through RMI's 27-location branch network across Texas, Oklahoma, and Arkansas.
• Bryant Equipment and Parts Wholesale-distributed full line of Bryant residential and commercial HVAC equipment and replacement parts available to dealers and contractors through RMI's wholesale network.
• Payne Equipment and Parts Wholesale-distributed full line of Payne residential HVAC equipment and replacement parts available to dealers and contractors through RMI's distribution network.
• Day & Night Equipment and Parts Wholesale-distributed full line of Day & Night residential and commercial HVAC equipment and replacement parts available to dealers and contractors through RMI's wholesale network.
• Technical Services Group Support HVAC technical support and education service staffed by a team with over 150 years of combined HVAC experience, delivered to Carrier, Bryant, Payne, and Day & Night dealers and contractors across the RMI territory.
• Technical Training Courses Multiple technical training courses offered throughout the year at RMI training centers, designed to increase HVAC technician skill levels and build value for dealer companies and their employees. Certification-eligible with continuing education on new HVAC products and industry best practices.
• Warranty Management Services Warranty verification and registration support plus claim processing via ServiceBench and access to Factory Assurance Southwest (FAS) Extended Warranties. Products typically carry a 10-year standard parts limited warranty when registered within 90 days, otherwise 5 years.
• Partner+ Dealer Program Dealer program offering exclusive programs, early-bird training registration, co-op advertising funds, rewards program, and dealer-locator placement for qualifying Carrier, Bryant, and Day & Night dealers, designed to differentiate Partner+ dealers in their local markets.
• Dealer Credit Application Processing Credit and cash application processing service for new dealer accounts, enabling HVAC dealers and contractors to set up credit terms and accounts with Robert Madden Industries.
• RMI Partnership Rewards Loyalty Program Loyalty program active for over 10 years that recognizes and rewards loyal partners. Participants earn points with every purchase and redeem them for travel, sporting events, and premium brand-name merchandise.

Quantifiable outcome

• Standard 10-year parts limited warranty (when registered within 90 days)

Named customers2 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

20 partnerships are on record, tiered core and minor.

• CarriercoreChannel Partner/ Reseller/ DistributorCarrier is a major HVAC equipment brand distributed by Robert Madden Industries. The company offers a Carrier Partner+ Program providing dealers with exclusive benefits, Cool Cash incentives, training, and co-op advertising funds.
• BryantcoreChannel Partner/ Reseller/ DistributorBryant is a major HVAC equipment brand distributed by Robert Madden Industries. The company offers a Bryant Partner+ Program with Flex rebates, dealer locator, training, and marketing resources.
• PaynecoreChannel Partner/ Reseller/ DistributorPayne is an HVAC equipment brand distributed by Robert Madden Industries.
• Day & NightcoreChannel Partner/ Reseller/ DistributorDay & Night is an HVAC equipment brand distributed by Robert Madden Industries. The company offers a Day & Night Partner+ Program with Elite Dealer benefits, PUP program, and dealer locator.
• AtcominorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• Ecco ManufacturingminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• FieldpieceminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• GlobalminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• Honeywell HomeminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• MarsminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• Nu-CalgonminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• RectorSealminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• Solaris IAQminorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• TRUaire (TA Industries)minorChannel Partner/ Reseller/ DistributorTop vendor brand offered by Robert Madden Industries.
• HARDI (Heating, Airconditioning, and Refrigeration Distributors International)minorOthersIndustry association membership providing networking and resources for HVAC distributors.
• AD (Affiliated Distributors)minorOthersIndustry association membership providing networking and resources for distributors.
• Factory Assurance Southwest (FAS)minorChannel Partner/ Reseller/ DistributorFAS Extended Warranty provider through Robert Madden Industries offering extended warranty coverage packages to HVAC dealers.
• AC CreditminorGTM or Marketing PartnerFinancing partner that allows dealers to help homeowners with financing options for HVAC purchases.
• My Learning CenterminorImplementation/ SI/ Consulting PartnerProfessional HVAC training resources provider helping strengthen careers and businesses with online and classroom learning.
• Business Development Resources (BDR)minorImplementation/ SI/ Consulting PartnerBusiness training provider for HVAC contractors offering business coaching and training services.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Johnstone Supply: Johnstone Supply is the largest US cooperative HVAC/R wholesale distributor with hundreds of branches nationwide. Like Robert Madden, it serves independent HVAC contractors with equipment, parts, training, and warranty services across multiple geographies.
• Carrier Enterprise: Carrier Enterprise is Carrier Corporation's owned-and-operated HVAC distribution arm covering the US. It is the most direct comparison to Robert Madden's wholesale model since both distribute Carrier family brands to dealers, though Carrier Enterprise is OEM-controlled.
• Geary Pacific Supply: Geary Pacific is a privately held HVAC wholesale distributor serving the western US with multiple branch locations. It mirrors Robert Madden's model — Carrier family brand distribution, dealer focus, training programs, and regional branch density.
• AC Pro: AC Pro is a privately held wholesale distributor of Carrier family HVAC brands serving dealers in California and the western US. It is a direct same-model peer with the same brand portfolio and dealer focus.
• Refrigeration Supplies Distributor (RSD): RSD is a wholesale distributor of HVAC/R parts, equipment, and supplies operating primarily across the western US. It targets the same contractor and dealer customer base as Robert Madden with a similar mix of equipment and parts.
• Wolff Bros Supply: Wolff Bros Supply is a regional wholesale distributor of HVAC and plumbing supplies serving contractors across multiple states. It is comparable to Robert Madden in product mix, channel structure, and customer base.
• R.E. Michel Company: R.E. Michel is a wholesale distributor of HVAC parts, equipment, and supplies with a multi-branch footprint across the eastern and southern US. It directly competes in the same dealer/wholesale HVAC distribution space.

Broad incumbents

• Watsco: Watsco (NYSE: WSO) is the largest publicly traded HVAC distribution company in North America, operating ~$7B+ in revenue across hundreds of branches. It is the most significant broad incumbent in the same product category and customer base as Robert Madden.
• Ferguson Enterprises: Ferguson (NYSE: FERG) is a multi-billion-dollar plumbing, HVAC, and waterworks distributor with a national branch footprint. It offers overlapping HVAC capabilities as part of a much wider portfolio and competes with regional HVAC distributors like Robert Madden in select markets.

Regional players

• Hahn Systems: Hahn Systems is a privately held wholesale distributor of HVAC equipment and parts, primarily serving the southeast US. It operates a similar branch-based wholesale model but with limited geographic overlap with Robert Madden.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

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Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Robert Madden Industries