What Pimlico Plumbers does

Pimlico Plumbers is a London-based property maintenance services company founded in 1979 by Charlie Mullins and incorporated as Pimlico Plumbers Limited in England and Wales. It delivers plumbing, heating, electrical, drainage, carpentry, roofing, air conditioning, building, bathroom, kitchen, handyman, pest control and appliance services to residential and commercial customers across London and the M25, operating 24/7 through a high-tech call centre (020 4527 7305) and website booking form. The operating model is asset-heavy and labour-driven: a fleet of 210 vans staffed by Gas Safe-registered and NICEIC-approved engineers dispatches from a 30,000 sqft headquarters at Pimlico House, 1 Sail Street, SE11 6NQ, under a transparent pricing scheme (1-hour minimum, 15-minute increments, no call-out fees, same rates 7 days a week) with a 12-month workmanship guarantee. The company's underlying technology layer is operational rather than digital: services rely on certified tradespeople, in-house training/apprenticeships, and specialized equipment such as CCTV drain cameras, thermal imaging, ultraviolet trace dye and trace gas for non-invasive leak detection; no proprietary software platform, AI/ML capability, mobile app or API is disclosed.

The business model is professional-services revenue: hourly and unit-based billing for emergency call-outs and scheduled installations, plus commercial Planned Preventative Maintenance and refurbishment contracts across hospitality, hotels, retail, leisure & entertainment, education, offices, embassies and healthcare segments. Marketing is sales-led, driven by direct phone inquiries, organic/SEO (33+ London borough landing pages) and brand reputation built over 250,000+ completed jobs and 350,400 cumulative on-call hours. The firm holds preferred-installer status with Vaillant, Worcester Bosch and Ideal, supporting attached extended-warranty economics. In 2021 Pimlico joined the Neighbourly family of brands; Neighbourly is now the parent entity, and Pimlico continues to operate under its own brand with a marketed franchise channel for further expansion.

Name

Pimlico Plumbers

Legal name

Pimlico Plumbers Limited

Website

https://pimlicoplumbers.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

251–500 employees

Short description

Pimlico Plumbers is a London-based property maintenance services company founded in 1979, delivering plumbing, heating, electrical, drainage and other trade services via 210+ engineers and a 24/7 call centre to residential and commercial customers across London and the M25.

Ownership category

akta.pro rank

Product category

Property Maintenance Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

Pipe Installation, Repair & Repiping (HSAOAAAB)

akta.pro secondary industries

Plumbing Inspection, Preventive Maintenance & Code Compliance (HSAOAAAI), Plumbing & Sanitary Systems Maintenance (BPABACAD)

Keywords

• Plumbing services
• Heating services
• Electrical services
• Drainage services
• Property maintenance

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Trades Services Revenue: Hourly billing for plumbing, heating, electrical, drainage, carpentry, roofing, air conditioning, and building services. Charges 1-hour minimum then 15-minute increments. No call-out fees. Revenue from both emergency call-outs and scheduled maintenance/installation work.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Pimlico Plumbers is a London-based property maintenance services company providing plumbing, heating, electrical, drainage, carpentry, roofing, air conditioning, building, bathroom, kitchen, handyman, and pest control services. Services are dispatched 24/7 from a 210-strong engineering fleet, with a 1-hour emergency response time, same-rates-everyday hourly pricing, and 12-month workmanship guarantees. The company also offers commercial property maintenance across hospitality, hotels, retail, education, offices, embassies, and healthcare sectors.

Product overview

Pimlico Plumbers is a London-based property maintenance services company operating since 1979, offering a comprehensive suite of trade services through a unified service delivery platform. The core offering consists of plumbing, heating, electrical, and drainage services (the primary revenue generators), supplemented by additional trade services including carpentry, roofing, air conditioning, building, bathrooms, kitchens, handyman, pest control, and commercial property maintenance. Services are delivered through a network of over 210 vans with Gas Safe registered engineers and NICEIC-approved electricians, available 24/7 with 1-hour emergency response times. The company operates on a same-rates-everyday pricing model with transparent upfront quotes, 12-month workmanship guarantees, and manufacturer warranties on parts. The service portfolio is structured as a one-stop-shop for residential and commercial property maintenance, with specialized sub-services like CCTV drain surveys, leak detection, EICR reports, pre-purchase surveys, and central heating surveys offered as distinct service lines. Commercial services span multiple sectors including hospitality, hotels, retail, education, healthcare, and offices, with planned preventative maintenance and refurbishments as key offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Core plumbing service offering including emergency plumbing, installations, repairs, damp and leak detection, drain blockages, and pre-purchase plumbing surveys, operated 24/7 with 1-hour emergency response for residential and commercial customers across London.
• Heating Services Central heating services including emergency heating engineers, boiler repairs, boiler installations, central heating installation, servicing, repairs, and heat loss surveys, delivered by Gas Safe registered engineers available 24/7.
• Electrical Services
• Drainage Services
• Carpentry Services
• Roofing Services
• Air Conditioning Services
• Building Services
• Bathroom Services
• Kitchen Services
• Handyman Services
• Pest Control Services
• Commercial Property Maintenance Services
• Leak Detection Services
• CCTV Drainage Survey
• Electrical Installation Condition Reports (EICR)
• Pre-Purchase Plumbing Survey
• Central Heating Survey
• Power Flush Service
• Appliance Services

Quantifiable outcome

• 1-hour emergency response time (subject to availability)
• +2 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• NeighbourlycoreStrategic or Co-development Partner · 1 January 2021In 2021 Pimlico joined the Neighbourly family of brands. Both organisations focused on delivering the best possible customer experience. Pimlico's wide array of trade services and exceptional customer care aligned with Neighbourly's purpose of building an extensive service community known for providing excellent experiences.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Dyno-Rod: UK-wide drainage and plumbing services company owned by Centrica. Directly comparable because it offers 24/7 emergency plumbing, drainage, and maintenance across the UK with similar service-based revenue model, though it is part of a much larger energy services group rather than a standalone specialist.
• British Gas Home Services (Home Solutions): Incumbent UK provider of boiler servicing, plumbing, electrical and home maintenance under contract. Comparable to Pimlico on core heating, plumbing and electrical service lines, but operates as a division of Centrica with broader resources, larger engineer base, and a more national footprint.

Direct peers

• HomeServe: UK home emergency and repair services business offering plumbing, heating, drainage and electrical to residential customers via membership and pay-as-you-go plans. Directly comparable to Pimlico because of overlapping service categories, 24/7 dispatch model, and B2C home services positioning in the UK.
• Aspect Maintenance Services: UK national property maintenance and repair services provider covering plumbing, heating, electrical, drainage and building services for residential and commercial customers. Directly comparable because it operates the same multi-trade, 24/7 services model Pimlico runs in London, though with broader UK geography.

Emerging players

• Local Heroes (British Gas): British Gas-backed platform that connects customers to vetted local tradespeople for fixed-price plumbing, heating, and electrical work. Comparable to Pimlico because of overlapping service categories and the same London B2C customer pool, but differentiated by its marketplace model rather than fully employed engineers.

Others

• Checkatrade: UK consumer trade directory and lead-generation platform covering plumbers, electricians, heating engineers, and other trades. Comparable because it competes for the same London trades customer demand Pimlico targets, though Checkatrade is an enabling marketplace rather than a direct service provider.
• Rated People: UK online marketplace that matches homeowners with local vetted tradespeople across plumbing, heating, electrical, and building trades. Adjacent to Pimlico because it competes for the same pool of London trade-services demand, but operates as an enabling lead-gen platform rather than a directly employed service provider.

Regional players

• Andrews Sykes Hire: UK specialist in temporary heating, plumbing and air conditioning solutions with national coverage. Comparable to Pimlico on heating, plumbing, and AC service lines and on serving commercial customers, though Andrews Sykes is more skewed to equipment hire and industrial customers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pimlicoplumbers
• Facebookfacebook.com/pimlico-plumbers-214603891885531
• Instagraminstagram.com/pimlicoplumbers
• LinkedInlinkedin.com/company/pimlico-plumbers

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pimlico Plumbers